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NGA ResourceLink [EOL] vs SAP SuccessFactors comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NGA ResourceLink [EOL]
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SAP SuccessFactors
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
100
Ranking in other categories
Talent Management (2nd), Cloud HCM (2nd), Talent Acquisition (2nd), Global Payroll (2nd)
 

Featured Reviews

it_user723054 - PeerSpot reviewer
Senior Systems and Information Analyst with 1,001-5,000 employees
Creates user defined screens, which are then reportable
Flexibility in terms of customisation does come at the expense of ease of use. It is not the easiest system to manage from a system administrator point of view. Whilst obviously not unmanageable, you will need to develop expertise in teams to manage the back end of the system internally within the organisation.
SS
Assistant Manager at Kashiv Biosciences
HR has gained clear analytics for attrition, goals, and appraisals and manages talent efficiently
SAP SuccessFactors has a low error rate. We had many ad hoc reports that we needed to generate, and it was very easy to do so in SAP SuccessFactors. We also created many in-house reports according to our specific requirements with the help of this tool, which was a really big game changer for us. We did not depend on advanced Excel in those cases. We generated a lot of detailed reports whenever we needed them during emergency cases or board meetings. A lot of usefulness and time were saved in those cases. I will also mention that we conducted a comparative study for some recruitment cases. We had a recruitment model where we were looking for a very niche profile. Since the job profile was really different and rare, we had to depend on analytics to understand and shortlist from a large pool of candidates that we already had in our database. Analytics was really helpful in this situation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would recommend ResourceLink and it is a highly customisable solution to any organisation, but they would need to employ a System Analyst to fully implement the system due to the size and complexities."
"MyView is easy to configure, and Auto Enrolment is excellent as you can automate letters and templates."
"The ability to create user defined screens, which are then reportable, allows us to capture specialised information that would not necessarily be considered core HR data for most organisations, and as a university, the ability to produce our HESA return using the dedicated module is invaluable."
"Provides an open architecture and an open platform so it can coexist with other systems."
"They have succeeded in sustaining a powerful system supporting their philosophy."
"The tool allows us to consolidate many review processes into one process."
"I think the advice I'd give is that it's a nice solution."
"SuccessFactors is a great product, offering a lot of flexibility, customization, integration and disintegration points as well, which are the most preferred requirements in an optimized solution so you should take a look."
"It's a uniform user interface."
"They are the easiest to use without additional instructions."
"SuccessFactors offers all aspects of Human Resources Management. What I love most about it is that it can be implemented for any company very quickly."
 

Cons

"Their product is not overly intuitive when setting up new processes, but MyView is very easy to use."
"Customer service is questionable at best recently; we have experienced issues with patches and installation of additional modules, which has caused delays on some projects and meant senior managers of the school have had to be involved in escalating issues."
"Leave Management needs to be significantly enhanced and ACs need to be trained fully on the product."
"We encountered challenges with the tool's integration with third-party applications and deployments."
"I think there is room for improvement in user friendliness. In my experience, users are sometimes confused about how to use the solution."
"The solution is quite expensive."
"We have many interruptions and disconnection points into processes, which is why we are looking to another solution."
"There is still need for improvement in the technical support; it is not ideal."
"The reporting and cloud integration could be done better in this solution."
"Be prepared for price surprises. It’s quite expensive."
"The initial setup could be simplified."
 

Pricing and Cost Advice

Information not available
"I don't want to comment on the license cost, to be honest. It could be about $1,000 approximately per customer. However, it's very flexible in terms of the licensing costs depending on the volume and depending on the deal of installation."
"The price of the solution depends on too many factors to provide an estimate. However, the price of SAP SuccessFactors is competitive."
"Probably, it is one of the priciest products, and is very costly to put up and maintain but because it is a good solution end to end, people take it."
"I have raised change requests for some modules within SuccessFactors. For example, when you're using Recruiting Management, there's a feature called Interview Central you can use to reach the candidates you're interviewing. I wanted to add a writing assessment when I select the competency on that platform. It varies from consultant to consultant, depending on what module they use."
"It is not expensive because it is a complete suite with a module-based cost."
"SAP SuccessFactors requires an annual subscription."
"We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help."
"It could be cheaper."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
15%
Manufacturing Company
9%
Financial Services Firm
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise13
Large Enterprise69
 

Questions from the Community

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What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
How easy is to maintain Workday, Oracle Cloud, and SuccessFactors?
I implemented Workday in 2024 and without having previous Workday experience, it was very challenging. I spent most of 2025 putting out fires and cleaning up the business processes that came with l...
 

Also Known As

ResourceLink, NorthgateArinso ResourceLink
SuccessFactors
 

Overview

 

Sample Customers

St Vincents, The British Library
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
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