Oracle CX Sales vs SugarCRM Platform comparison

Oracle and SugarCRM are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 8.6, while SugarCRM is ranked #23 with an average rating of 7.0. Oracle holds a 1.1% mindshare in CRM, compared to SugarCRM’s 1.1% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Oracle CX Sales

Read 19 Oracle CX Sales reviews

4,184 Views
3,766 Comparison Views

90% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

4,765 Views
3,526 Comparison Views

50% willing to recommend

Oracle CX Sales

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Oracle CX Sales compete in the CRM space. SugarCRM is favored for its affordability and customer support, while Oracle CX Sales differentiates itself with a comprehensive feature set and advanced capabilities.

Features: SugarCRM Platform emphasizes customization with flexible solutions that allow businesses to tailor fields, layouts, and dashboards. It offers user-friendly interfaces and seamless integration with software that has open APIs. Oracle CX Sales provides advanced analytics and automation with tools that cater to sales management, data-driven decision-making, and industry-specific requirements. It offers Incentive Compensation Management and integrates marketing, lead generation, and post-sales processes.

Room for Improvement: SugarCRM could improve its scalability and enhance its out-of-the-box analytics features. It may also benefit from a more robust mobile capability for wider accessibility. Oracle CX Sales could streamline its deployment process, improve integration with visual builders, and offer more intuitive customization features for non-technical users.

Ease of Deployment and Customer Service: SugarCRM Platform offers a straightforward deployment model with extensive support services, ensuring a smoother implementation process. Oracle CX Sales provides a more complex deployment with scalable options and robust customer service but often requires more resources for successful integration and setup.

Pricing and ROI: SugarCRM Platform has a competitive pricing structure with lower initial setup costs, appealing to small to medium-sized businesses seeking valuable long-term ROI. Oracle CX Sales, despite higher initial expenses, delivers substantial ROI through its enhanced features and effectiveness in improving sales metrics.

To learn more, read our detailed Oracle CX Sales vs. SugarCRM Platform Report (Updated: August 2026).

Buyer's Guide

Oracle CX Sales vs. SugarCRM Platform

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

9th

Ranking in Sales Force Automation

4th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Opportunity Management (9th)

SugarCRM Platform

Ranking in CRM

23rd

Ranking in Sales Force Automation

6th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (9th), Marketing Automation (11th)

Mindshare comparison

As of August 2026, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 2.5% compared to the previous year. The mindshare of SugarCRM Platform is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.1%
SugarCRM Platform	1.1%
Other	97.8%

CRM

Featured Reviews

Suhani Fulara

Talent Acquisition Trainee at a outsourcing company with 501-1,000 employees

Integrated customer data has improved visibility and supports data driven sales decisions

The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency. Data migration issues arise when customer data comes from multiple systems, leading to duplicates, incomplete, or inconsistent records that need to be cleaned. Additionally, the integration complexity of connecting with ERP, marketing, and other enterprise applications requires ensuring real-time synchronization, addressing varying business needs, and reaching agreement during workshops can take time. Change management is also challenging, as users often resist change and require additional communication and training to stabilize processes. If I could change one thing about Oracle CX Sales to make my workflow easier, it would be to simplify some of the configuration and customization projects. While Oracle CX Sales is very powerful, certain customizations and integrations can require advanced expertise, increasing implementation times and complexity. I would also simplify the user interface to enhance the experience for occasional users, as new users sometimes need additional training.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Simplicity is key, and that's improved our organization."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The analytics features in Oracle CX Sales are good."

"The solution integrates well."

"Oracle CX Sales significantly impacts the organization by improving approval workflows, reducing manual work, providing visibility of opportunities to management, streamlining sales processes, and enhancing quota forecasting."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system."

"The lead and opportunity management features are valuable."

More Oracle CX Sales pros

"Affordable and commercial open source solution is good for organizations with budget constraints."

"It works well with Jira. You can customize it to fit your needs."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"The most valuable aspect of this solution is its low cost, and it works well."

"Available source code, good documentation, training programs, and a relatively active community, provide the hallmarks for a successful open source effort."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

More SugarCRM Platform pros

Cons

"The biggest friction point I have encountered with Oracle CX Sales has been user adoption, as sales teams are accustomed to using separate sheets, emails, or legacy CRMs, making it difficult to run and maintain data consistency."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level."

"The tool must allow developers to check logs."

"The interface of Oracle CX Sales could be more user-friendly."

"The biggest friction point with Oracle CX Sales is that sometimes it goes down."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

More Oracle CX Sales cons

"You cannot include all your entities under one instance at the moment."

"I would like to see more integration on a mobile platform in the next release."

"At the moment, there is a complicated flow in regards to the user's permissions and what they can see."

"Pipelines, forecasts, and reporting in general, are not that good in the free version."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"The interface could be more user-friendly."

More SugarCRM Platform cons

Pricing and Cost Advice

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The solution is reasonably priced compared to other tools."

"The price is reasonable."

"It's expensive, but worth the money."

"The product pricing is reasonable compared to other solutions in the market."

"The product is pricey."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Construction Company

16%

Engineering Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What needs improvement with Oracle CX Sales?

See all answers

What is your primary use case for Oracle CX Sales?

My main use case for Oracle CX Sales is that we use it but not on a daily basis. When we do use Oracle CX Sales, it is for the CRM customer engagement application from Oracle that helps organizatio...

See all answers

What advice do you have for others considering Oracle CX Sales?

For someone considering Oracle CX Sales who has a workflow similar to mine, I would advise focusing on strong lead and opportunity management, the Customer 360 view, AI-driven forecasting and insig...

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What advice do you have for others considering Sugar Enterprise?

To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 14% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 12% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 9% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 8% of the time

Comodo CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Microsoft Dynamics CRM vs SugarCRM Platform

Compared 8% of the time

Siebel CRM vs SugarCRM Platform

Compared 7% of the time

Salesforce Sales Cloud vs SugarCRM Platform

Compared 6% of the time

SutiCRM vs SugarCRM Platform

Compared 5% of the time

SimpleCRM vs SugarCRM Platform

Compared 4% of the time

More SugarCRM Platform Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

July 2026

Download Oracle CX Sales product report

Buyer's Guide

SugarCRM Platform

July 2026

Download SugarCRM Platform product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle CX Sales offers mobile-enabled lead and opportunity management, integrating seamlessly with sales processes. It provides robust analytics and intuitive access to customer data, ensuring efficiency for sales reps and managers.

Oracle CX Sales is a comprehensive platform designed to streamline sales and customer management processes. With tools for handling leads, opportunities, and data management, it enhances workflow efficiency through customizable and industry-specific features. Integrating across marketing and post-sales phases, Oracle CX Sales ensures seamless data flow, supported by a stable system architecture. Sales teams have intuitive access to projects and reports through an easy-to-use interface, allowing them to manage customer orders, track sales calls, and handle online campaigns efficiently.

What are the key features of Oracle CX Sales?

Lead and Opportunity Management: Streamlines management of leads and opportunities for better sales tracking.
Mobile Functionality: Access vital sales tools anytime, anywhere.
Analytics and Forecasting: Provides insights and predictions to guide sales strategies.
Customer Data Management: Centralizes customer information for easy access and use.
Integration Capabilities: Ensures seamless connectivity with other systems and tools.

What benefits or ROI can users find in reviews?

Workflow Efficiency: Boosts sales productivity by optimizing processes.
Customization Options: Tailors features to meet specific business needs.
Responsive Support: Offers reliable support to address user needs and issues.
Scalability: Grows alongside business expansion without compromising performance.

In industries like retail and manufacturing, Oracle CX Sales is implemented to manage customer relations and streamline complex sales processes. Retailers utilize it for campaign management and ROI calculations, while manufacturers rely on its integration capabilities to unify customer data and sales operations.

Oracle

SugarCRM Platform offers affordability and strong customization for budget-conscious entities, enabling them to adjust fields, layouts, and dashboards. It includes CRM functionalities such as lead management, marketing automation, and document sharing, benefiting industries like BFSI and manufacturing.

SugarCRM Platform serves as a versatile CRM solution ideal for small businesses due to its affordability and customization options. It's equipped with robust CRM capabilities covering lead management, marketing automation, customer support, and document sharing. Users appreciate its straightforward modification of fields and dashboards, which provides flexibility in adapting the system to specific business requirements. While some areas could improve, such as reporting and system administration tools, and enhancements could be made to its interface, SugarCRM remains a solid choice for efficient customer relationship management. Integration capabilities and open-source customization add to its versatility, although there are noted challenges with mobile platform integration and user permissions.

What are the key features of SugarCRM Platform?

Affordability: Supports budget-conscious customization and modifications.
Customization: Easily adjust fields, layouts, and dashboards.
Lead Management: Efficient tracking and management of leads.
Marketing Automation: Streamlines marketing campaigns and activities.
Customer Support: Offers tools for excellent customer service management.
Document Sharing: Facilitates seamless sharing and collaboration of documents.
Integration: Smooth integration with other systems and applications.
Open-Source: Ability to customize the platform to fit unique business needs.

What are the primary benefits of using SugarCRM?

Customization: Tailors to specific needs with adjustable components.
Cost-Effectiveness: Provides an affordable solution with comprehensive features.
Ease of Use: User-friendly interface for effective CRM management.
Adaptability: Supports versatile reporting and customization options.
Enhanced Customer Relationships: Facilitates interaction tracking and management.
Streamlined Sales Processes: Assists in sales focus and appointment tracking.

In the BFSI, manufacturing, and consumer packaging sectors, SugarCRM Platform is utilized for controlling sales focus, tracking appointments, and linking accounts. It serves organizations by managing complete customer journeys, from onboarding to post-onboarding self-service. The software aids in overseeing lead management and customer relationships, storing comprehensive customer details and transaction information, streamlining the entire sales funnel.

SugarCRM

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Oracle CX Sales vs. SugarCRM Platform

August 2026

Free Report: Oracle CX Sales vs. SugarCRM Platform

Find out what your peers are saying about Oracle CX Sales vs. SugarCRM Platform and other solutions. Updated: August 2026.

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