No more typing reviews! Try our Samantha, our new voice AI agent.

Polycom RealPresence Clariti vs Zoom Workplace Business comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Clariti
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.8%, up from 1.4% compared to the previous year. The mindshare of Zoom Workplace Business is 6.6%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business6.6%
Polycom RealPresence Clariti1.8%
Other91.6%
Virtual Meetings
 

Featured Reviews

NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"It's on-prem, which is great."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It does a good job of integrating with other software."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
"The solution is very user friendly and flexible."
"Zoom is enormously easier to use than Webex."
"The solution is stable; it's easy to use and at this point, it's certainly ubiquitous, as everyone seems to have experience with it."
"There is no installation, you can give someone a link to the chat and they can access the chat through the link."
"Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting."
"Zoom is easy to use and easy to navigate."
"I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
"The most valuable features of Zoom are simplicity and reliability."
 

Cons

"I'd like to see a wider range of use cases for this product."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The customer needs this platform to be a little bit more customized."
"Could have a wider range of use cases."
"The pricing of the product could be lowered a bit."
"The interface requires some slight improvement in that it could better show the meeting attendees."
"It is important for us to have Zoom integration with our Active Directory environment."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"Maybe taking some steps over reducing bandwidth usage in case of video conference could be good."
"I'd like to see more integration with Google Calendaring."
"Zoom is more expensive than others."
"The support is something that we are not fully satisfied with, and it can get better."
 

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
"We have to pay for the product's license."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"Zoom is free."
"It is reasonable. It has a monthly license."
"We are using the free version of Zoom."
"We are on an annual license for the solution. The price of the solution could be less expensive."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"I use the free version of Zoom."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
913,683 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Outsourcing Company
12%
Construction Company
11%
Financial Services Firm
9%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Also Known As

RealPresence Clariti, Clariti
No data available
 

Overview

 

Sample Customers

Baptist Health Corbin, North Carolina Central University
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Polycom RealPresence Clariti vs. Zoom Workplace Business and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.