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RedSeal vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

RedSeal
Ranking in Risk-Based Vulnerability Management
21st
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
9
Ranking in other categories
Continuous Threat Exposure Management (CTEM) (19th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of RedSeal is 1.6%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations1.8%
RedSeal1.6%
Other96.6%
Risk-Based Vulnerability Management
 

Featured Reviews

reviewer1339494 - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Enhancing network visibility with competitive pricing but needs better OT and 5G integration
The primary use cases for RedSeal are lifecycle management, vulnerabilities, and change management. Customers might look up or use these solutions for these areas RedSeal helps in optimizing the cost for the customer based on different use cases. If the solution caters to a particular use case,…
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you want to understand your network environment as it relates to configuration issues, host/node vulnerabilities and firewall configurations, then I highly recommend that RedSeal be considered."
"The most valuable features are network mapping and configuration."
"The most valuable feature of the product to me is being able to ask what-if questions about traffic flows, which is a great ability to have for security and incident response."
"This is the only solution in the world that gives you a digital resilience score."
"RedSeal has different modules, such as the Analyzer module, which can be leveraged."
"The most valuable feature I enjoy that is provided by this security analytics platform is the ability to measure resilience."
"RedSeal integrates the network and gives us a visual or graphical overview of our network. If an organization is geographically dispersed, for instance, with one office in Canada and one office in the Philippines, the whole network, including all devices, is integrated into RedSeal, and you can see from where the traffic is going in and out."
"RedSeal helps you prioritize and allocate your scarce human and capital resources where they have the biggest impact to protect your most-valuable digital assets."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"The ease of use is great."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"The network mapping/visualization could be improved significantly."
"There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal."
"Its interface is not user-friendly and needs to be improved."
"One of the areas of concern is the GUI. It is important to our customers that the GUI looks beautiful. It's a Java Client, so you have a Java dependency."
"Initially their level one support was very frustrating to work with."
"Sometimes, it required us to refresh the configuration. When we integrated any of the configurations into the device, sometimes, it could not detect the exact picture of that device. So, we had to reset the device to see that if it was giving true-positive results or false-positive results. In some cases, we were not able to get true-positive results. There was some kind of bug in that version. Its interface is not user-friendly and needs to be improved. It takes time to understand the interface and various options. Skybox has quite a user-friendly interface. They could provide a feature for compliance audit policy if it is already not there. A compliance audit policy ensures that all configurations are based on the best practices standards, such as CIS benchmarks standard or other similar standards. It provides visibility about whether your device configuration is based on best practices or not. Usually, such a feature is provided by other solutions such as Meteor or Tenable Nessus."
"Integration with other security tools. Have the ability to create custom reports: Currently, within RedSeal you only have the option to run the canned reports."
"There is room for improvement regarding customization and automation of reports."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The threat intelligence module needs a better dashboard."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

"The pricing is based on the number of endpoints and devices, and we have seen it range from mid-five figures to low six figures."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
8%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with RedSeal?
There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal.
What is your primary use case for RedSeal?
The primary use cases for RedSeal are lifecycle management, vulnerabilities, and change management. Customers might look up or use these solutions for these areas.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

United States Postal Service, Pacific Gas and Electric Co., Interval International
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about RedSeal vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.