Salesforce Sales Cloud vs WalkMe comparison

Why PeerSpot?

The compared Salesforce and WalkMe solutions aren't in the same category. Salesforce is ranked #3 in CRM , with an average rating of 8.0, and holds a 2.8% mindshare in the category. WalkMe is ranked #1 in DAP , with an average rating of 8.2, and holds a 25.7% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of WalkMe users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

17,270 Views
12,953 Comparison Views

94% willing to recommend

WalkMe

Read 27 WalkMe reviews

2,241 Views
1,031 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

WalkMe

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Sales Cloud and WalkMe based on real PeerSpot user reviews.

Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: October 2026).

Buyer's Guide

CRM

October 2026

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

CRM (3rd), Opportunity Management (2nd), Sales Force Automation (3rd), Conversation Intelligence Software (4th)

WalkMe

Average Rating

8.6

Number of Reviews

Ranking in other categories

Digital Adoption Platforms (1st)

Mindshare comparison

Salesforce Sales Cloud and WalkMe aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 2.8%, down 2.8% compared to last year.
WalkMe, on the other hand, focuses on Digital Adoption Platforms, holds 25.7% mindshare, down 30.8% since last year.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.8%
Microsoft Dynamics CRM	3.2%
Zoho CRM	2.3%
Other	91.7%

CRM

Digital Adoption Platforms Mindshare Distribution
Product	Mindshare (%)
WalkMe	25.7%
Whatfix	14.6%
Oracle Guided Learning	11.1%
Other	48.6%

Digital Adoption Platforms

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Adam Michalik

Product Manager, Digital Experience Analytics at a manufacturing company with 10,001+ employees

Long-term analytics have improved tracking of digital task performance and user adoption

Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area. I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited. Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a stable product."

"Salesforce Sales Cloud is extremely stable."

"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."

"The dashboards and dashboard customization are great."

"The solution has provided our company with a common platform, a common process, and has created a common skill set, and institutional awareness of major transactions."

"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."

"I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."

"It is a very stable solution."

More Salesforce Sales Cloud pros

"Since adopting WalkMe, I have noticed that user adoption is far higher and it reduces user resistance significantly."

"I have already obtained return on investment, with productivity increased by 60%, a time and training cost savings of almost 80%."

"WalkMe drastically reduced manual errors, which impacted not only the good performance of the employee so they could do their tasks, but also employee satisfaction, since they did not need to perform multiple steps and would immediately know if there was any block rather than finding out in the future."

"Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe."

"WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%."

"WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product."

"WalkMe has positively impacted organizations, as from an enterprise level, it deals with software that employees use daily, particularly in a financial setting where a lot of client and data management happens."

"This application allows us to advertise within our application itself and provides operational tips regarding the operational usage of our applications, and it currently achieves nine times the engagement that we used to have without it."

More WalkMe pros

Cons

"It could have a more user-friendly interface."

"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."

"I would like to see licensing fees reduced in the next release."

"Even though they've launched Lightning, it's clunky at times with page load speeds and needs to be made extremely more user-friendly."

"It's a very broad tool."

"The high price of the product is an area of concern where improvements are required."

"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."

"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."

More Salesforce Sales Cloud cons

"The app is sometimes sluggish and has a steep learning curve for users who are trying to build WalkMes and are not tech savvy."

"I found a flaw, and nobody believed me."

"Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities."

"The time needed to get started was far beyond what the sales team described in the sales process."

"Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created."

"The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs."

"I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved."

"WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors."

More WalkMe cons

Pricing and Cost Advice

"Being license based, the license varies by type. The pricing is considered average."

"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."

"Implementation and add-ons may be additional costs."

"We must pay for the licenses."

"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Price-wise, the product does not fall under the category of cheaply priced products."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

More Salesforce Sales Cloud pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

11%

Outsourcing Company

Manufacturing Company

Financial Services Firm

13%

Construction Company

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?

When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

See all answers

What needs improvement with Salesforce Sales Cloud?

See all answers

What is your primary use case for Salesforce Sales Cloud?

Salesforce Sales Cloud serves as our primary tool for our sales team and reviews team to document and keep all our information in one place as a source of truth. We use it to manage our business pr...

See all answers

How much does WalkMe cost to purchase?

WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...

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What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?

WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...

See all answers

What is a WalkMe's walkthrough option?

Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...

See all answers

Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 4% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Oracle Guided Learning vs WalkMe

Compared 12% of the time

guidde vs WalkMe

Compared 11% of the time

Cornerstone Learn vs WalkMe

Compared 10% of the time

Windows 10 vs WalkMe

Compared 8% of the time

Litmos vs WalkMe

Compared 4% of the time

More WalkMe Competitors

Product Reports

Buyer's Guide

Salesforce Sales Cloud

October 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

WalkMe

October 2026

Download WalkMe product report

Also Known As

Sales Cloud, SFDC, Salesforce

No data available

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

WalkMe optimizes onboarding and user engagement by integrating in-app navigation and analytics for improved user guidance and efficiency. Its intuitive interface minimizes support needs, streamlining processes for better user interaction.

WalkMe's in-app features enhance data integrity and reduce support tickets through effective user guidance. Shoutouts and launchers increase user engagement, while custom tutorials offer flexibility in workflows. Integration with popular systems allows for a streamlined approach to process management. By providing analytics and automation, WalkMe optimizes workflows and ROI. Its ease of use and minimal development requirements translate into significant time and resource savings for organizations, aiding in efficient change management and user support.

What are WalkMe's Key Features?

In-App Navigation: Reduces support tickets by enhancing user assistance.
Shoutouts & Launchers: Increases user engagement and communication.
Walk-Thrus: Improves user experience and efficiency.
System Integration: Facilitates seamless processes across platforms.
Analytics & Automation: Provides insights and optimizes workflows.
Custom Tutorials: Supports flexible and efficient change management.
Intuitive Interface: Minimal development requirement saves time and resources.

What Benefits Should Users Look for in Reviews?

Time Savings: Minimizes development requirements, streamlining processes.
Resource Efficiency: Reduces the need for extensive support and training.
Enhanced Engagement: Boosts user interaction through effective features.
Workflows Optimization: Improves ROI with detailed analytics and automation.
Flexible Integration: Adapts easily with existing systems and changes.

WalkMe is implemented in industries requiring advanced digital adoption, such as IT applications and VMware deployments. It supports platforms like Salesforce and SAP, providing tailored user guidance and training. By automating processes, WalkMe reduces friction, ensuring accurate data entry and effective change management across multiple applications.

WalkMe

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines

Find out what your peers are saying about Zoho, Microsoft, Salesforce and others in CRM. Updated: October 2026.

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