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Salesforce Sales Cloud vs WORKetc comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Sales Cloud
Ranking in CRM
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
118
Ranking in other categories
Opportunity Management (1st), Sales Force Automation (2nd), Conversation Intelligence Software (2nd)
WORKetc
Ranking in CRM
61st
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.4%, down from 8.5% compared to the previous year. The mindshare of WORKetc is 0.5%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Sales Cloud2.4%
WORKetc0.5%
Other97.1%
CRM
 

Featured Reviews

Jonny Katz - PeerSpot reviewer
VP of Business Operations at PeerSpot
Uses data-driven insights to improve workflows and highlights a need for simpler automation tools
Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.
it_user633570 - PeerSpot reviewer
Executive Manager at a construction company
The project and task management features are valuable.
Project and task management Finance and bill management CRM We use it as a team management tool and online service for billing and finance management, and contact management as well. We are waiting for a new UI design, and also I think that not having a mobile version is a weakness. I think I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"One of the most valuable features is the automation of Sales Cloud. It gives us the ability to easily—without the use of coding—create automation in order for us to do our work a lot more efficiently, whether it's notification reminders or certain automatic processes."
"It is a good platform that shows consolidation of information for our customer base."
"This is very flexible product."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"The workflow capability makes it possible to automate labour intensive tasks such as sending standard emails at pre-defined points within business processes."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"It is a very stable solution."
"Creating a streamlined process from sales through to completion of projects has made an immense difference to our operations."
"It is deceptively simple but remarkably powerful."
"WORKetc is a great tool; complex and useful; maybe even too complex with a lot of customized options."
 

Cons

"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities."
"The solution can be difficult to understand for customers of Salesforce."
"The user interface could be more intuitive."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding; you don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
"Improving reports/dashboards is needed."
"It just feels that the current UI is a bit old school."
"We are waiting for a new UI design, and also I think that not having a mobile version is a weakness."
"The UI needs to move forward to a refreshed version but this is in the works."
 

Pricing and Cost Advice

"The price of Salesforce Sales Cloud could be reduced. It is expensive."
"There is a license required to use this solution and the price is expensive. It could be reduced."
"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."
"The price is fair."
"We must pay for the licenses."
"Price-wise, the product does not fall under the category of cheaply priced products."
"The subscription is on a monthly basis."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Construction Company
7%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise25
Large Enterprise40
No data available
 

Questions from the Community

What are the pros and cons of MS dynamics vs. Salesforce CRM?
When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs ...
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Also Known As

Sales Cloud, SFDC, Salesforce
No data available
 

Overview

 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
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Find out what your peers are saying about Salesforce Sales Cloud vs. WORKetc and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.