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SAP Signavio Process Intelligence vs Tungsten Insight comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Signavio Process Intell...
Ranking in Process Mining
5th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Tungsten Insight
Ranking in Process Mining
13th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
BI (Business Intelligence) Tools (41st)
 

Mindshare comparison

As of August 2026, in the Process Mining category, the mindshare of SAP Signavio Process Intelligence is 5.5%, down from 9.3% compared to the previous year. The mindshare of Tungsten Insight is 2.5%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Mindshare Distribution
ProductMindshare (%)
SAP Signavio Process Intelligence5.5%
Tungsten Insight2.5%
Other92.0%
Process Mining
 

Featured Reviews

SB
Head of Business Analysis, Technology & Digital Products at a media company with 10,001+ employees
Improvement in workshop efficiency and process modeling through timely technical support
I have been dealing with Process Intelligence alongside SAP Signavio Process Intelligence. The speed at which you can get to a basic process model is one of the best features of SAP Signavio Process Intelligence, and from there, being able to have a common discussion point with various delivery teams about process improvements and pain points for further investigation. The real-time process visualization feature of SAP Signavio Process Intelligence has been really useful to get that first draft, that first picture that starts more detailed analysis and specific task areas. I would assess SAP Signavio Process Intelligence as being very good in identifying process inefficiencies and opportunities for optimization.
reviewer2005506 - PeerSpot reviewer
Major Account Manager at a computer software company with 51-200 employees
Great reporting and customizations with good reliability
A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes. If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is relatively user friendly, it does what you need it to do."
"By clearly defining process owners, customers can not only better achieve their goals but are always accountable to partners and audits."
"One of the most valuable things about process intelligence is that it allows you to mine data over a long period of time, such as one or two years. This gives us a deep understanding of how your processes actually work."
"The speed at which you can get to a basic process model is one of the best features of SAP Signavio Process Intelligence, and from there, being able to have a common discussion point with various delivery teams about process improvements and pain points for further investigation."
"It's easy to set up."
"The product helps us build solid business use cases."
"The interconnectedness of the SAP Signavio Process Intelligence module with the other modules is very nice, and it provides insights into them as well."
"I like the tool's ability to visualize the entire process flow, how the process flow flows, and what deviations happen from the process flow. It also helps to figure out the process bottlenecks."
"Based on my experience, it's been a very, very good product, a very powerful insight analytics or business KPI-type tool that provides a very good data-based review of intelligent document processing and allows clients to develop their own reliable, customized reports."
"The solution is easy to manage, very easy to scan and archive documents, and after digitizing it is very easy to reach archived documents."
"You can easily customize reporting to pull the fields that interest you."
"It provides the ability to design applications directly."
"The initial setup is straightforward."
"The designer and workspace tools in Kofax Insight are good, providing the ability to design applications directly and read various types of PDF images, handwritten files and cheques, transferring the data from these images into the database and making it accessible on mobile and computer devices."
 

Cons

"We recently did an analysis in which we were almost going to pay 10 times the cost of a normal process mining tool if we used SAP Signavio."
"I would like to see a better version of the solution."
"It should be able to convert business workflows into media documents quickly."
"SAP Signavio Process Intelligence slows down when you feed a lot of data. It needs to improve its processing ability. The tool should also incorporate AI features that can automate things. Many of the competitors have this feature."
"Process Intelligence is still a relatively new feature and has room to provide even more value to us."
"The product doesn't allow me to focus on a particular value stream and how the value stream performs."
"The solution is not very intuitive. It is very complicated to use."
"SAP Signavio Process Intelligence is not cheap and has a high cost. They should think about their pricing in countries India and consider adjusting it."
"The reporting and internal integration systems could be improved by making them more user-friendly."
"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."
"The solution is not cheap. It is a bit pricey, and therefore more suited towards larger companies."
"The initial setup is complex and would be difficult to carry out without any training."
"It would be ideal if there were some standard forms that could be customized."
 

Pricing and Cost Advice

"The pricing is expensive."
"It is a fairly expensive solution."
"I would not say the product was terribly expensive but I would not say it was cheap either."
"The costs of the solution require transparency since sometimes it refers to the number of users and sometimes the amount of volume that is used"
"The solution is expensive, and I rate it an eight out of ten."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
17%
Energy/Utilities Company
7%
Financial Services Firm
6%
Construction Company
20%
Outsourcing Company
9%
Performing Arts
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise13
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for SAP Signavio Process Intelligence?
The pricing of SAP Signavio could always be better. There are always discounts to be had.
What needs improvement with SAP Signavio Process Intelligence?
What I would improve in SAP Signavio Process Intelligence is the speed at which we can connect different data sources to it, and also understanding more around when a record is truly a record, beca...
What is your primary use case for SAP Signavio Process Intelligence?
We have various different use cases at the moment. The reason we use SAP Signavio Process Intelligence is because it cuts down on workshop time for capturing process and assists us with process sim...
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Also Known As

No data available
Kofax Insight
 

Overview

 

Sample Customers

NBN, T-System, Transurban, Audi BKK, Taifun, Met Office, Esquel Group, Sivantos, Consensus, Sirona
Infosys,HMI, krungsri, Cegeka
Find out what your peers are saying about SAP Signavio Process Intelligence vs. Tungsten Insight and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.