ServiceNow Now Platform vs Zoho Creator comparison

ServiceNow and Zoho are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #14 with an average rating of 7.7, while Zoho is ranked #11 with an average rating of 8.6. ServiceNow holds a 2.1% mindshare in RADS, compared to Zoho’s 1.5% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 97% of Zoho users who would recommend it.

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

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1,728 Comparison Views

98% willing to recommend

Zoho Creator

Read 35 Zoho Creator reviews

1,648 Views
1,302 Comparison Views

97% willing to recommend

ServiceNow Now Platform

Zoho Creator

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Zoho Creator and ServiceNow Now Platform are two competing low-code development platforms tailored for different user needs. Users indicate that Zoho Creator has an edge in affordability and ease of use, while ServiceNow excels in advanced features and scalability, justifying its higher cost.

Features: Zoho Creator offers customizable forms, robust mobile app capabilities, and ease of use. ServiceNow provides powerful workflow automation, comprehensive integration options, and advanced features suited for complex organizational needs.

Room for Improvement: Zoho Creator could enhance its reporting tools, improve performance speed, and increase customizability. ServiceNow needs to address its steep learning curve, improve its documentation, and streamline its user onboarding process.

Ease of Deployment and Customer Service: Zoho Creator is noted for quick deployment and responsive support. ServiceNow's deployment takes longer, but it offers dependable support. Zoho is favored for its fast implementation, while ServiceNow balances longer deployments with robust customer service.

Pricing and ROI: Zoho Creator is considered cost-effective and provides a high ROI. ServiceNow, though more expensive, offers extensive features and scalability, which justify the cost for larger enterprises. Users find Zoho to provide better immediate value and ServiceNow to deliver long-term benefits.

To learn more, read our detailed ServiceNow Now Platform vs. Zoho Creator Report (Updated: March 2026).

Buyer's Guide

ServiceNow Now Platform vs. Zoho Creator

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.

Sentiment score

3.6

Zoho Creator offers cost-effective solutions, replacing pricier competitors, enhancing efficiency, and providing customizable options for increased business value.

No quotes available

For more quotes and insights, download the ServiceNow Now Platform report

For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.

AniketPatil

IT Projects and Strategy Manager at RoboTouch

Using Zoho Creator is affordable for my business as it helps save time.

NaveenKumar S

Software Engineer at Maximus

For more quotes and insights, download the Zoho Creator report

Customer Service

Sentiment score

7.2

ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.

Sentiment score

4.9

Zoho Creator support is appreciated for minor issues but criticized for delays and unresolved complex problems, needing improvement.

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

I would rate the technical support 10 out of 10 because they provide excellent assistance.

NaveenKumar S

Software Engineer at Maximus

Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.

Jatin Rao

Zoho Developer at Tarini Consulting

All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

For more quotes and insights, download the Zoho Creator report

Scalability Issues

Sentiment score

7.8

ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.

Sentiment score

5.8

Zoho Creator is scalable, customizable, handles growth well but can be costly with high data volumes.

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

You can have thousands of users using the platform very efficiently.

Vishal Savajiani

Senior Analyst at DXC Technology

It is easily scalable and very powerful in this direction.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.

Jatin Rao

Zoho Developer at Tarini Consulting

When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.

Jake Harris

Founder, Consultant, and Developer at Limitless IT Consultancy

For more quotes and insights, download the Zoho Creator report

Stability Issues

Sentiment score

8.1

ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.

Sentiment score

6.3

Zoho Creator is stable and reliable, praised for improvements in functionality, with smooth performance and minimal downtime.

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

Overall, it achieves a 99.99% SLA on availability.

Vishal Savajiani

Senior Analyst at DXC Technology

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

For more quotes and insights, download the ServiceNow Now Platform report

The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

You can't rely on any software in business if it's not going to be stable and reliable.

Jake Harris

Founder, Consultant, and Developer at Limitless IT Consultancy

Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.

NaveenKumar S

Software Engineer at Maximus

For more quotes and insights, download the Zoho Creator report

Room For Improvement

ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.

Zoho Creator faces user concerns over UI/UX customization, integrations, data management, widget functionality, and support service enhancements.

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

There are many areas where ServiceNow leverages AI or machine learning to enhance the features.

Vishal Savajiani

Senior Analyst at DXC Technology

For more quotes and insights, download the ServiceNow Now Platform report

I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits.

Hunbel CH

Lead Software Engineer at Nexo Solutions Ltd

In terms of scalability, there are certain limitations if the data volume is large due to execution limits.

Gokulakrishnan G

Founder at GGSH&CO LLP

Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

For more quotes and insights, download the Zoho Creator report

Setup Cost

ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.

Zoho Creator provides flexible enterprise pricing with significant value, while Zoho One offers comprehensive app access at $35 monthly.

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.

BOTU AKHIL SAI

Zoho developer at Lighthouse Learning Group

For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.

NaveenKumar S

Software Engineer at Maximus

Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.

Gokulakrishnan G

Founder at GGSH&CO LLP

For more quotes and insights, download the Zoho Creator report

Valuable Features

ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.

Zoho Creator offers customization, integration, and automation with a low-code platform, enhancing business functionality with flexible tools and security.

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

reviewer2675172

Product Owner at a computer software company with 51-200 employees

For more quotes and insights, download the ServiceNow Now Platform report

The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.

Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.

AliHaider1

Freelancer at Upwork

We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.

BOTU AKHIL SAI

Zoho developer at Lighthouse Learning Group

For more quotes and insights, download the Zoho Creator report

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Ranking in Business Orchestration and Automation Technologies

17th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd)

Zoho Creator

Ranking in Rapid Application Development Software

11th

Ranking in Low-Code Development Platforms

8th

Ranking in Business Orchestration and Automation Technologies

8th

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.1%, up from 1.7% compared to the previous year. The mindshare of Zoho Creator is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
Zoho Creator	1.5%
ServiceNow Now Platform	2.1%
Other	96.4%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

VishalKumar7

Zoho Developer at Evoluz Global Solutions

User experience metadata and workflow customization have been streamlined

The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Computer Software Company

15%

Comms Service Provider

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	4
Large Enterprise	7

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

See all answers

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

See all answers

What is your experience regarding pricing and costs for Zoho Creator?

I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consistently ranks at the top regarding functionality. Their native Android and iOS appl...

See all answers

What needs improvement with Zoho Creator?

I think there are a lot of areas in Zoho Creator that could be improved or enhanced. When writing HTML and CSS inside the pages, I have to use HTML for adding data and CSS for designing, but we hav...

See all answers

What is your primary use case for Zoho Creator?

I have created multiple custom applications in Zoho Creator, with a standout being an inventory management system, and recently, I was working on a company internal ERP that was created inside Zoho...

See all answers

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Product Reports

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Buyer's Guide

Zoho Creator

February 2026

Download Zoho Creator product report

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.

Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.

Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.

Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!

Zoho

Sample Customers

experian, beachbody, health partners

Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert

Buyer's Guide

ServiceNow Now Platform vs. Zoho Creator

March 2026

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