Splashtop Remote Support vs TeamViewer Business comparison

Splashtop and TeamViewer are both solutions in the Remote Access category. Splashtop is ranked #11 with an average rating of 9.5, while TeamViewer is ranked #1 with an average rating of 8.9. Splashtop holds a 2.0% mindshare in VUS, compared to TeamViewer’s 10.2% mindshare. Additionally, 100% of Splashtop users are willing to recommend the solution, compared to 92% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

TeamViewer Business and Splashtop Remote Support are competing in the remote support solutions category. Splashtop Remote Support appears to have the upper hand due to its cost-effective pricing and robust features that offer better value for budget-conscious buyers.

Features: TeamViewer Business provides cross-platform access, high-definition video support, and a comprehensive suite for collaboration. Splashtop Remote Support stands out with its cost-saving remote access solutions, solid security features, and efficient remote reboots.

Room for Improvement: TeamViewer Business could improve its pricing model to better suit small to mid-sized companies, enhance its user interface for ease of use, and offer more flexible subscription options. Splashtop Remote Support might benefit from expanding its remote control capabilities, integrating more third-party applications, and enhancing its reporting tools for business analytics.

Ease of Deployment and Customer Service: TeamViewer offers straightforward deployment and robust customer service that caters to complex integrations. Splashtop excels in simpler, swift deployments with outstanding assistance, appealing to small to mid-sized businesses with its streamlined setup process.

Pricing and ROI: TeamViewer Business has a higher upfront cost, impacting its ROI over time. Splashtop Remote Support offers a lower initial investment, presenting a favorable choice for businesses aiming for rapid ROI, appealing particularly to smaller organizations seeking maximum value.

To learn more, read our detailed Splashtop Remote Support vs. TeamViewer Business Report (Updated: December 2025).

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Business

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, down from 2.1% compared to the previous year. The mindshare of TeamViewer Business is 10.2%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
TeamViewer Business	10.2%
Microsoft Intune	9.3%
Splashtop Remote Support	2.0%
Other	78.5%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

Remote support has transformed my work and now saves time with fast, secure file transfers

What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

"Autopilot is the most valuable feature."

"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."

"My favorite feature of Microsoft Intune is the dashboard; the dashboard is very simple and user-friendly, and any person, even without prior knowledge, can understand it easily by seeing the interface dashboard."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"There are no complaints about the stability. It works one hundred percent of the time."

More Microsoft Intune pros

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The solution is very fast."

"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."

"There is a relevant return on investment, especially when my previous organizations assisted with remote access features, as rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features, which helped immensely, especially when assisting elderly clients, and ensured we met metrics effectively, creating a significant positive impact."

"The most valuable feature of TeamViewer is its ease of use."

"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."

"The most valuable feature of TeamViewer is the ability to remote into another device."

"One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems."

"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."

"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."

More TeamViewer Business pros

Cons

"It would be better if they can reduce the cost of the license."

"It needs certificate provisioning for S/MIME purposes."

"The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."

"The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

"Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."

"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."

More Microsoft Intune cons

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"The solution should be able to make an inventory of computers automatically."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should add more options and tools for shortcuts, administration, etc."

"The phone's a little tricky to work with due to the small screen."

"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"It should have ability to display notes in the computer list."

"The installation and the update agent could improve."

"It becomes complicated to switch from one monitor to another for different windows."

"The business interface is clunky and not well-documented."

"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."

"The performance could always be better."

More TeamViewer Business cons

Pricing and Cost Advice

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"The purchase of the product was handled by someone else."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"Intune is cost-effective as it is included in some of the Office 365 packages."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"The product is expensive."

More Microsoft Intune pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the license could be less expensive."

"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."

"It would be nice if it is cheaper."

"We have a permanent license and the price is reasonable."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"There is a free and paid version of this solution. I am currently using the free version."

"We are using the free version of TeamViewer."

"TeamViewer is $600 or $700 per port per year..."

More TeamViewer Business pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Comms Service Provider

13%

Retailer

12%

Financial Services Firm

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

No data available

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	34
Large Enterprise	32

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on...

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Comparisons

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Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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Compared 16% of the time

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Compared 14% of the time

ScreenConnect vs Splashtop Remote Support

Compared 9% of the time

Parallels Access vs Splashtop Remote Support

Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support

Compared 7% of the time

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TeamViewer Tensor vs TeamViewer Business

Compared 22% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 8% of the time

BeyondTrust Remote Support vs TeamViewer Business

Compared 5% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

ISL Online vs TeamViewer Business

Compared 3% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2026

Download Splashtop Remote Support product report

Buyer's Guide

TeamViewer Business

January 2026

Download TeamViewer Business product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.

Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.

What are the key features of TeamViewer Business?

Remote Access: Facilitates connectivity across platforms without passwords.
File Transfers: Enables fast and secure file sharing.
Security: Offers encryption and two-factor authentication.
User-Friendly Interface: Simplifies remote support and management.
High Compatibility: Connects easily, even under low bandwidth, supporting diverse devices.

What benefits and ROI can users expect?

Productivity Boost: Reduces need for travel while ensuring efficient support.
Cost Efficiency: Saves on physical resources by enabling remote troubleshooting.
Enhanced Security: Protects data with encryption and advanced security measures.
Flexible Connectivity: Maintains control across a broad range of devices, improving efficiency.

Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Toyota, AT&T, Isuzu, Goodwill

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Business

December 2025

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