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Symantec Siteminder vs UserLock comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Siteminder
Ranking in Access Management
15th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
75
Ranking in other categories
Single Sign-On (SSO) (13th), Web Access Management (1st)
UserLock
Ranking in Access Management
34th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (29th)
 

Mindshare comparison

As of November 2026, in the Access Management category, the mindshare of Symantec Siteminder is 3.7%, up from 2.6% compared to the previous year. The mindshare of UserLock is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management Mindshare Distribution
ProductMindshare (%)
Symantec Siteminder3.7%
UserLock1.2%
Other95.1%
Access Management
 

Featured Reviews

Muzi Lubisi - PeerSpot reviewer
Senior technical Consultant at CA Africa
Improved user experience with seamless integration and easy installation
The feature that I mostly valued is the ease of installation on different systems, especially on Windows. Additionally, it is very beneficial for deploying single sign-on sessions between different windows on a web browser, provided I am connected to the right identity provider. That seamless integration significantly improves user experience and efficiency.
it_user1816350 - PeerSpot reviewer
IT Manager at Xcel Mechanical Systems
The user login insights are helpful
We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Single Sign-On, we don't have to do anything in our system, and after they deploy the application, everything works seamlessly."
"Whatever you're considering, this is a good solution."
"CA SSO is helping us a lot in providing the access solution to the customers."
"SSO is a very robust application."
"CA Single Sign-on has helped us a lot; the user only needs to use credentials once and then they can single sign-on into other websites which are already integrated into the CA Single Sign-on product."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"Companies using Siteminder saw a return on investment, in terms of improved security."
"If they want to have a secure, stable solution for a single sign-on that supports Java, ASP .Net, and most of the web-based applications, I encourage them to go with this product."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
 

Cons

"One of the features that needs improvement is the capability of implementing single sign-on in cloud."
"We have challenges, performance issues for which we’re unable to find the root cause as we scale."
"In future releases, I would like to see maybe more capabilities with some more modern authentication."
"It’s really difficult to initially configure, but once you know where the traps are, it’s not a big deal."
"Although the policy server has sometimes spontaneously restarted, it’s mostly good."
"The initial setup of Symantec SiteMinder was a bit tricky. I would rate it a seven on a scale of one to ten, where ten indicates an easy setup."
"It's a hit and miss thing, like all support organizations. For the most part, for simple problems they can get to a resolution fairly quickly, but if the problem is a little more complicated, they really struggle with getting us a solution."
"The support team could work on their response time and overall competence."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"I recommend conducting a PoC on every available product before choose one."
"The pricing is reasonable."
"The price is quite comparable to the other enterprise-level solutions in that market."
"CA solutions are generally expensive but for the customer the ROI is big."
"The licensing is fair for this solution."
"Siteminder is a little costly. You pay for licensing, and they offer packages, so if you have less users, then you have to buy different products at different prices. If you have more of a user base, then the package is different. They also include other features—for example, if you have a database and you're using Siteminder, then it's good to use a Semantic-specific database, but if you are using less, then you have to purchase the database separately. Whereas if you are going for a bigger license, then it comes within the package. It depends on which plan you are using."
"The solution's pricing is competitive."
"Symantec Siteminder is expensive; they could definitely do better on the price."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Outsourcing Company
14%
Construction Company
11%
Manufacturing Company
7%
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise69
No data available
 

Questions from the Community

What needs improvement with Symantec Siteminder?
Symantec Siteminder needs to have adaptive authentication and multi-factor authentication as integrated features. Currently, multi-factor authentication is available as a separate solution, and it ...
What is your primary use case for Symantec Siteminder?
I deploy and support Symantec Siteminder ( /products/symantec-siteminder-reviews ). I have been a partner and reseller.
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Also Known As

SiteMinder, CA SSO, Layer7 SiteMinder
No data available
 

Overview

 

Sample Customers

British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Symantec Siteminder vs. UserLock and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.