Dell PowerMax Reviews

I am the solution administrator for Telcel. I use it to analyze the host and for data availability. It is a useful tool for me. I use it a lot every day. It is used for mission-critical operations.

We use the PowerMax SRDF/Metro Smart DR to replicate information on some servers that are important to our company. We use it as a backup from each box and it helps to reduce our storage costs.

It is important that the product provides NVMe scale-out capabilities. We support many things with the product and we need to know what the architecture is. It makes things very simple for us.

The data security and availability are pretty good. We have many clients connecting to the box, which means security is very important. This is true when it comes to remote support. The compliance is very good.

The performance is very good on our servers. It's superior. And the QoS capabilities for providing work congestion protection are also important because about 99 percent of our servers are production servers.

I have been using Dell EMC PowerMax NVMe for about four years.

It's very stable. 

We have had some trouble with the VMAX-to-PowerMax migration, but the VMAX box will be powered down after the migration. The PowerMax boxes are working fine and we don't have any issues with them.

We plan to increase our usage of the product.

Dell EMC's technical support is pretty good.

Initially, we had Dell EMC VMAX 800 and then VMAX 20K and 40K all-flash. We have recently installed a couple of PowerMax 8000s, and our migration program includes going from VMAX 20K to the PowerMax 2000 and 8000.

The setup was pretty easy. We are a team of three people who handle storage and the deployment was not complex. We had no problem with it. It took us about eight hours.

We received help from EPS Consulting.

We use the PowerMax SRDF/Metro Smart DR, and the bandwidth is excellent but the equipment is in the same location.

Overall, I don't see much that they need to do to improve the product. It's very good.

We are the centralized IT department for a state government and we service every agency in the state. That includes anything from the state police down to DNR, parks, unemployment, and DHHS. There is a wide variety of use cases, but the big hitters on it are Oracle and SQL databases.

It's on-prem. It's in two different data centers that are 60 miles apart and we're doing a synchronous replication between the data centers.

There are so many ways it has helped. It provides efficiencies through compression and it provides high availability through its solid-state drives. We literally turn it on and it does its thing.

When it comes to storage provisioning, a lot of it has been automated. This was true even prior to PowerMax, back with the VMAX. The days of provisioning the mapping and masking, and doing all those things manually, are over. A lot of that is automated through their tools. Overall, that automation is saving us about four hours a week.

What is most valuable to us is the fact that it has multiple engines, and each of those engines works in conjunction in a grid environment. That's important to us because we have so many different use cases. One example might be that a state trooper pulls someone over at 2 o'clock on Sunday morning and wants to go into the LEIN system, which is the law enforcement information network. He wants to see who this person is that he has pulled over and gather as much information as he can on that person. We can't predict when he's going to pull someone over, nor can we predict when backups are actually going to be taken against the volume that he's going to for that information. The PowerMax allows us to do backups of that volume at the same time that he is looking up the data he needs, and there's no impact on performance at all.

The performance is very good. Our predominant workloads are all less than 5 milliseconds and it's most common to have a sub-1-millisecond response time for our applications. In terms of efficiency, we've turned on compression and we're able to get as high as two-to-one compression on our workloads, on average. Some workloads can't compress and some can compress better, but on average, we're a little bit more than two-to-one.

The solution’s built-in QoS capabilities for providing workload congestion protection work pretty well because we actually don't even turn on the service level options. We leave it to the default settings and allow it to decide the performance. We don't enforce the Platinum, Gold, or Silver QoS levels. We just let the array handle it all, and it does so.

We also use VPLEX Metro, which is a separate service offering from Dell EMC. It does SRDF-like things, but it's really SRDF on steroids. Of course it copies data from one data center to the other, but with the VPLEX, not only does it copy it synchronously, but it also has coherent caching between both data centers. That means we are literally in an Active-Active mode. For instance, we can dynamically move a VMware host that is in one data center to another data center, and we're not just doing vMotion with the host. The data is already in there at the other data center as well. It's all seamless. We don't have to stop SRDF and remount it on another drive. It's already there.

We have been using Dell EMC PowerMax NVMe ever since it was brought to market, so it's been about three or four years.

It's rock-solid with 100 hundred percent uptime. We've never had a disruption on our PowerMax platform. It's high availability. And we can make changes, such as upgrading the code, while it's running. There's no such thing as going offline to do a service or maintenance procedure. It's all done online and the customers are working away at the same time.

The scalability is great. VPLEX is something like a federation for all our PowerMaxs. We will put a PowerMax in, give it all to VPLEX to manage, and we're good to go.

We typically see a 10 to 20 percent growth rate, year to year. To keep up with that, in a multi-petabyte environment, 10 percent is quite a lot. We buy two a year, and that's a conservative estimate.

The fact that PowerMax provides NVMe scale-out capabilities is important from the standpoint of its internal workings, but the customer data doesn't really go on the NVMe technology. At this point, we don't have any use cases for NVMe performance for any of our applications. But that will change in the future. Everything is going to go to in-memory. Compute and storage: everything's going to be on a chip.

Their technical support is really good. We are using one of their monitoring tools and it phones home to the "mothership" in Massachusetts. That means they get real-time alerts or performance indicators. If a drive has exceeded a threshold five times in the last week, they will actually come out and preemptively replace that drive before it fails.

We were a VMAX customer, so when they changed their service offering from VMAX to PowerMax, that's when we started adopting it. In a sense, PowerMax is the first of its kind for us. But we have been a long-time customer. We started with their DMX almost 20 years ago.

For us, it's straightforward to set up. We've been doing this for a long time, so it's really easy for us to set up a new array in a data center. We had one that hit the dock about two weeks ago and it's already up and running and provisioning to customers. 

NetApp will say, "Well, that's two weeks. We can come in and do it in one day." But we explain, "No, you can't because there are internal processes that we have to go through." Every piece of equipment we get, even the PowerMax, goes through its paces. We don't just turn it on and hope for the best. We check and double-check all our configuration settings. But overall, PowerMax is easy to set up. They configure it at the factory, deliver it, put it in the data center, and then we hook it to our Fibre Channel fabric and Ethernet fabrics and we're good to go. Competitors will say, "Well, it's so much easier to migrate from one array to another on our platform, versus the Dell EMCs." That's not necessarily true. We have to look at what they are actually measuring and whether we are comparing apples to apples.

With VPLEX, we can do migrations on-the-fly, live. It's no longer a six-month to one-year effort to get off of one array and move to another. We just bring the other array in, present it to VPLEX, and VPLEX takes it from there.

For a new deployment of one PowerMax, we need one FTE. On a day-to-day basis, to manage all of our PowerMaxs, we need three FTEs. But that is across two different data centers with a total of 10 PowerMax/VMAX units. It's a pretty big installation. Across our organization we have 55,000 employees. Since our HR is on this solution, and that's how people get paid, it's like we have 55,000 people using it, in a sense. Most access is through an application, but in another sense, it's used by pretty much everybody in the state.

On a typical purchase, the ROI is four years. That's when we get our money back. We charge for our service and we have a rate per GB. Our business model is set up to only recover our costs because we're government. We can't make a profit on it.

One area for improvement, one that everybody always comes to, is price. Although we get a good discount through Dell EMC, it's still quite expensive to purchase these big arrays. I buy in volumes of petabytes at a time. It's not unusual for me to have a $6 million spend. While that is petabytes of data, it always raises eyebrows when you spend that kind of money. But what I ask those raised eyebrows is, "Okay, fine. Which of the agencies in the state do you not want to give more storage to? Everybody's using it."

Many competitive vendors will come to us and say, "We have a study where we went into a company and we were able to reduce their costs by 600 percent." Of course, these are salespeople and they're speaking to two levels above me, and they buy into that and say, "Yeah, let's have them come in and talk to us." They come in and talk to us and when we get to the stage where we say, "Here's a typical configuration. Give us a quote for that type of configuration." When we compare it to the cost that we're getting from Dell EMC after the discount, it's plus or minus 5 percent. There really isn't that big of a delta compared to our pricing. This is a high-end device. For us, the pricing doesn't make Dell EMC uncompetitive.

NetApp and Pure Storage are the biggest ones we looked at for block storage. 

For other storage, like file, print, and object , there are a dozen others that are always trying to differentiate themselves on price. They want to do a proof of concept and we do those with them. But what I'll tell them up front is, "I know your products are great. They're going to work great in our lab. You don't really have to send me a piece of equipment for me to test it. I know it's going to work. You guys wouldn't be in business if they didn't work. So let's get down to the cost of it." And when we get to the cost of it, it's just not compelling enough to make a switch.

But as far as features go, I don't find there is a huge difference.

The biggest lesson I've learned using PowerMax is to trust it. For example, with the QoS, don't try and overthink this. It's engineered to take on diverse and disparate workloads. Put it in, watch it for a little bit, and if you don't absolutely need to turn on all the QoS, don't. Let it do its thing.

Don't be shocked by the price per GB. Look at your cost of transactions or IOPS. The days of looking at storage as so much per GB are over. It's how much workload you can pass through that storage device.

Overall, PowerMax is ideal for storage for enterprise-level, mission-critical IT workloads. That is really its strength, as is its ability to handle disparate workloads. I wouldn't use anything else for these high-end, critical workloads.

We are primarily using the solution to drive components of an e-trading (electronic trading) platform.

The solution has reduced our time-to-market with a single management interface, and it is a very efficient platform. Provides great improvements in operational resilience, aligning us with our direct competitors in global markets. We are ahead in some areas as a result of the deployment of this platform.

Uptime and availability are first and foremost. The deduplication and compression capabilities are also excellent, allowing us to be very efficient with the physical hardware that we need to deploy on-prem in order to fulfill our requirements. It has given us excellent value for money without compromising performance.

The solution's snapshot capabilities and replication are very good features. Snapshots are allowing us to quickly build analytical models directly from production data. This gives us amazing insights into market trends and allows us to build more effective trading algorithms. Replication offers us unparalleled levels of resilience.

The management overall is excellent. Dell EMC continues to build on very solid foundations, which have been evolving for over two decades. 

The REST APIs are great.

The solution exposes excellent automation opportunities.

We have found the performance to be very good so far.

It's a relatively new product, but for the next release I would like to see higher bandwidth on the front-end adapters. This would allow even greater scalability for critical workloads and consolidation for non-critical workloads. The hosts may not require that level of I/O performance today. However, it allows us to scale physical non-cloud environments without large investment. 

We are about eight months into our deployment. It's still a rather new solution for us, although we have had some time to get to know it.

With six nines, we have reduced our maximum annual downtime to around 32 seconds (previously around 48 minutes). From a stability point of view, I have absolutely no issues or complaints there at all.

It's an e-trading platform. Therefore, there are no end users involved. It's about half a petabyte in size.

In terms of scalability potential, it is first class. With the level of performance it gives you and the response time that we get from the arrays, the scalability is groundbreaking.

I was very impressed with the support overall. They understand customer service. They have never made me wait for anything. Things do go bump. Challenges and unpredictable circumstances do arise. I rate the Dell EMC team based on their prompt and decisive action during these circumstances.

We did previously use a different solution.

We switched to take advantage of certain feature sets. Our previous competitor, whilst they did offer deduplication and compression to some degree, could not match the availability nor performance and didn't have the same guaranteed efficiency ratios. They also couldn't perform inline compression without significant performance penalties. This would have to happen at rest and offline. Therefore, we'd need to write the data first, then compress it. The PowerMax solution enabled us to do that inline, without a read or write penalty. Basically, there was no performance impact, and we still saw all the benefits from a reduced physical footprint, such as, cost savings, reduced power requirements, and fewer components to fail (number of drives required being 66 percent lower).

The deployment process is a standard procedure for deploying SAN, and that's with any vendor. I'd say that the process wasn't any different from deploying another solution. We've got our architecture and our blueprints. We worked with a solutions architect and that design drives the configuration, and then we go ahead and deploy that configuration.

Deployment took around three months. Some of this was due to internal processes, timing, and pandemic conditions. Over December, we were hampered with end-of-year change control freezes in place so some of the activity couldn't get done. All in all, I'd say we probably could have been done in about six to eight weeks.

I had three people working on this internally (not counting the non storage resources) as we deployed to two geographies in different time zones. 

Maintenance is just ongoing service and that'd be the same as any technological asset. It has a mean time before failure. We monitor it on a daily basis. Alerts are actioned with the vendor. However, the platform does have five-nines of availability  and multiple layers of redundancy.

We did not use an integrator, consultant, or implementor during deployment. We worked with a solutions architect to build the configuration. We then worked with our project office to coordinate and complete that deployment.

Six months in, we have ROI. Some key metrics are: 

• Increased uptime and availability, 
• Reduced man-hours for support and provisioning (approximately 30 percent reduction in overall management hours required).

Pricing will very much depend on an organization's terms and conditions with the vendor. Therefore, I couldn't really give any concrete pricing to quote. I'd just advise CTO/Technology leaders to negotiate hard and consider the commercial advantages/benefits to Dell EMC for onboarding their product. 

Be very thorough about your criteria (functional and non-functional requirements) and what you're looking to achieve. Test, test, test! Do the due diligence and test comparable solutions head-to-head. In our use case, PowerMax was the best solution. However, that doesn't necessarily mean it would be the best solution for every scenario. You really do have to do the work, the engineering and architecture, then test the products head-to-head to see if this solution really does solve your business requirement.

The licensing again depends on the agreements they've got in place with your organization. For example, we know we've got a large and global agreement with Dell, and therefore, our pricing and discounting structure might be different from a small to medium business or another enterprise.

We did look at other options. We tested it head-to-head with two other vendors in a lab with identical conditions. We basically looked at the top five storage vendors on the market and shortlisted three.

The cons were the fact that it was really an internal process. Qualifying a new platform, through engineering and getting that through governance and architecture is a detailed and time consuming process. Those were the cons. In terms of pros, the technological features available, including the compression ratios, were excellent. The performance itself, the out-and-out, the horsepower of the platform, is where PowerMax did significantly outperform the other solutions we put it up against. However, most importantly, it was that uptime and availability which pushed it ahead. The inline deduplication and compression capabilities also significantly outperformed its competitors.

We are customers of Dell EMC.

We are using the PowerMax 2000.

My advice to other organizations considering the solution is to fully understand your use case, and test it. Make sure your functional and non-functional requirements are complete, understood, and documented with input and agreement from your internal stakeholders

Definitely support your teams with education and training, even internal workshops. This will help make any transitioning smooth - a great tech solution can evaporate very quickly if your teams are not onboard and up to speed on day one.

You need to have a good people strategy and processes before you start running away with the technology!

Overall, I would rate the solution as an eight out of 10.

My company uses Dell PowerMax NVMe for our customers, but it's possibly not for a big account or a customer with a big data center. With Dell PowerMax NVMe, my company focuses on the storage part and also the database aspect.

For me, the valuable aspect of Dell PowerMax NVMe stems from the fact that it serves as an enterprise-based storage system, so there are no worries about any failures in the solution. Even if certain of my components fail within the storage solution, it still works online, which makes it different from the other storage solutions.

The price cap of Dell PowerMax NVMe is very high. In Dell's portfolio, there are PowerMax and PowerStore, and it is important to note that there is too much of a price gap between both. The aforementioned aspect of the solution related to the pricing element is an area where improvements are required.

I have been using Dell PowerMax NVMe for about four years. My company functions as a distributor of Dell products.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Though there are some downtimes when it comes to Dell PowerMax NVMe, 99.99 percent of the time, it works fine.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.

I recommend Dell PowerMax NVMe for enterprise-sized customers.

Based on my experience with the solution's technical support, I rate the technical support a nine out of ten.

Positive

I have experience with IBM products. Dell provides a larger portfolio of products compared to IBM. The ease of deployment and management of products are not areas that are well-matched in IBM products.

Dell PowerMax NVMe's initial setup is not complex, but it may look complex when compared to the setup process of Dell PowerStore.

The solution is deployed on an on-premises model.

I rate the overall product an eight out of ten.

We use the solution of building systems and data warehouse management systems. 

Dell PowerMax NVMe has good scalability and performance. 

The solution does not use new versions of OS and patches. Its installation is also difficult. The solution is not as fast as other storage in the market. 

We have never had issues with data loss and vulnerabilities. 

You need three people to handle the deployment. 

Dell PowerMax NVMe's price is expensive. 

I rate the product a nine out of ten. 

The uptime is the most valuable feature, and we are satisfied with the solution.

We have been using this solution for five years and are using version PowerMax 2000.

It is a stable solution. 

It is scalable. 

The technical support is very good.

The price could be lower, and we are unhappy with the price. The licensing cost is included in the hardware price, so I am unsure if there are other licensing costs.

I rate this solution a nine out of ten. When we bought it, we accepted the high price, but five years later, we need to reevaluate before we buy the next generation.

The best feature is the protection - PowerMax NVMe is volume-based and replicates data, so it's very comfortable for us to use.

The GUI interface is very complicated and could be improved by streamlining the number of steps in the process, as the new storage UIs have done.

I've been using this solution for eight months.

PowerMax NVMe is stable.

This is a scalable solution.

I'm happy with Dell's technical support - we have a private support contact that ensures we get good support.

Positive

I would rate PowerMax NVMe six out of ten.

I work in data storage as a senior administrator.

I use multiple Dell EMC protection and storage tools like VMAX and PowerMax network for data domains. This product is an onsite data center and we have two PowerMax boxes. One of them is for our main site and the other is for our disaster recovery (DR) site.

We use PowerMax SRDF as our main application.

With the NVMe technology, performance in terms of IOPS has improved. Things are generally faster, although there are some bottlenecks with the integration of IBM servers.

The biggest way that PowerMax has improved the way our organization functions is through an increase in performance. The business of pharma is complex and the IOPS demand is huge. In the past, we used VMAX storage, and there was a big issue with the performance. Everybody complained about performance, servers, and storage, saying that they didn't have enough space. We tried many different solutions in an attempt to solve the performance issue.

For example, we tried reducing the data that was stored on disk, and we tried removing unused data. We turned to development and asked that some programs have fewer features. Finally, management made the decision to implement the PowerMax solution, and it solved the issue. As soon as we migrated from VMAX to PowerMax NVMe, the performance increased and everybody felt better.

The security is good. We enabled DSE for our encryption.

CloudIQ has made our lives better. It provides notifications, where you receive an email to let you know about your storage and your SAN. It is a powerful tool, although we have had to upgrade it a few times. Overall, it is a good monitoring tool that gives us a powerful and easy way to monitor our servers.

This product provides NVMe scale-out capabilities, which is important to us because our performance and IOPS have improved. The administrators have felt better about our environment since we implemented PowerMax. The storage is much better, overall.

We use the NVMe CSM and it's a very powerful feature that makes our business stronger. The performance is improved, making everything faster.

The reporting functionality is very good.

The UI is very easy to use. We can add volumes and manage them easily.

We have faced problems integrating IBM servers and adding volumes. The capacity on the IBM servers was not the same and we needed to perform a reclamation process on the DR site to fill the same capacity on the storage site.

The SRDF software has an issue when it's used in conjunction with VMware. In the past, we were using SRDF for VMware but in swapping from VM to DR site, VMs take a very long time. In some cases, where the data on the main size was many terabytes in size, it took a very long time to replicate to the DR site. Some VMs power on automatically, without entering any schedule. We had to migrate to RecoverPoint, which is another solution from Dell, but we still use SRDF for things that are not stored on VMware disks. When we enabled hardware compression, things improved.

PowerMax Storage needs improvement in the area of monitoring tools. It should have more functions and more complicated analysis options inside the monitoring tools. For example, if I need the tool to analyze monitoring logs from one month ago, it can't be done because it retains data only for the past two weeks.

I have been working with Dell EMC PowerMax NVMe for more than five years.

This solution is very stable.

This is a very scalable product. We have approximately 170 VMs running on the servers.

Between administrative users, including server administration and monitoring, we have approximately 20 users.

The support is very good.

They respond very quickly when we have issues and the responses are good. However, the first-level engineers take more time to investigate some problems. The first level of support could use some improvement. Specifically, they should be faster at solving problems. If there are critical issues then we need them to be solved quickly, and the first level simply takes too long to investigate.

Our management is satisfied with PowerMax. There had been a discussion with IBM about obtaining a storage solution from them but when we saw the power that PowerMax had, we opted for the next version of it instead.

PowerMax SRDF is a very powerful tool that will replicate data to a DR site. It is very fast and has many powerful features including data compression. 

This is a powerful solution for us and our performance is 100% better since we implemented it. Overall, for enterprise-level mission-critical workloads, the solution is very powerful.

I would rate this solution an eight out of ten.