Fortra's Automate Reviews

When I was first hired at this company, we were using Fortra's Automate only for generating reports from Excel and creating bots that could generate reports. Since then, we have scaled significantly, progressing from Fortra's Automate Desktop to Fortra's Automate Plus. Our primary use case is for managing servers and cloud servers. Currently, we are running on AWS, and we integrated Fortra's Automate with AWS to manage our servers. Fortra's Automate can check if our servers are working, so I don't need to wake up at 3:00 AM to check server status. It checks our servers almost every five minutes or every hour, depending on the rules we have set. For us, it takes our servers for every five hours to reduce on the pricing. In case there is a problem with our server, it can send an alert to our email.

We also use it for restarting servers. These servers sometimes freeze or go down, and the only solution is restarting them. Fortra's Automate restarts our servers based on some rules or permissions we set, such as every six hours or every 24 hours. Typically, that is how we use it mainly. Initially, we were only using it for generating reports by connecting with Excel, and it automatically extracts the data and generates reports sent to email.

The downsides I normally mention about Fortra's Automate are about reports and deep analytics. While Fortra's Automate can manage our servers, it can give you a problem report that says what happened, but it doesn't give you a clear picture of why it happened or how many times your servers went offline. This pushes us to get another third-party tool. We have to generate those simple reports from Fortra's Automate and push them to another software in Tableau. We use Tableau for analytics to analyze that data and understand what the trends are, what the instance is telling us, and what the clear problem is. It lacks that deep analytics feature.

Additionally, I am not impressed with the interface, as it feels outdated and it has taken a long time to see any updates or changes. I believe those are the two downsides, but the customer support is adequate.

The downsides I normally mention about Fortra's Automate are about reports and deep analytics. While Fortra's Automate can manage our servers, it can give you a problem report that says what happened, but it doesn't give you a clear picture of why it happened or how many times your servers went offline. This pushes us to get another third-party tool. We have to generate those simple reports from Fortra's Automate and push them to another software in Tableau. We use Tableau for analytics to analyze that data and understand what the trends are, what the instance is telling us, and what the clear problem is. It lacks that deep analytics feature.

Additionally, I am not impressed with the interface, as it feels outdated and it has taken a long time to see any updates or changes. I believe those are the two downsides, but the customer support is adequate.

It has been three years that I have been working with Fortra's Automate overall.

Regarding stability, I rate it nine out of ten. I am deducting one point for that instance of Cloudflare when it went offline, which also affected Fortra's Automate. I remember we spent two days offline because of that issue. Overall, it is acceptable and adequate.

Fortra's Automate definitely requires maintenance.

The type of maintenance Fortra's Automate requires depends on the tasks you assign to it. For example, if you are monitoring report generation, you need to continuously monitor whether your integrations are still in place, such as if I am connecting Microsoft 365 with it. You have to ensure if I am using it to connect with AWS, my task is properly monitored. Are those integrations still working? Are my keys still valid? If I don't see an email from Fortra's Automate, I have to ask what is happening and check if our servers are still connected. Fortra's Automate automates the work, but it needs continuous monitoring.

I have contacted both the sales team and technical support. I contacted the sales team when we were scaling it up, and I normally interact with technical support. I can't go even one week or two without interacting with them, and it is quite helpful. They provide prompt help when needed, and they are quite knowledgeable. Sometimes with technical support, you can interact with one person and get sent to another, but with Fortra's Automate, I think you can't exceed two people in that cycle. So if I have to rate it, I can give it a nine or ten.

I have used alternatives similar to Fortra's Automate, but I don't know if it fully applies here. My previous company, not the current company I'm working with, was using Microsoft Power Automate, which is an automation tool from Microsoft.

Fortra's Automate is better because Microsoft Power Automate was too restrictive to Microsoft apps. For instance, if you wanted to integrate something to the cloud, you had an option to integrate Microsoft Azure. Instead of providing options in Azure only, Fortra's Automate gives you a lot of options. You can integrate AWS, Azure, and also GCP.

Initially, when we used Fortra's Automate Desktop, we were paying around $5,000 at first, and we were using only one bot. Then, we had to scale up to Fortra's Automate Plus, which gives us around 15 bots. One bot can be assigned to cloud servers, and another can be given to a different department. We are paying annually around $10,200, which is a bit pricey, but considering what it provides, it gives us a return on investment. The tasks Fortra's Automate is doing can be done by many employees, saving us from employing many people to monitor these servers 24/7. So I can rate it maybe nine out of ten; it is not that pricey for what we gain.

Initially, when we used Fortra's Automate Desktop, we were paying around $5,000 at first, and we were using only one bot. Then, we had to scale up to Fortra's Automate Plus, which gives us around 15 bots. One bot can be assigned to cloud servers, and another can be given to a different department. We are paying annually around $10,200, which is a bit pricey, but considering what it provides, it gives us a return on investment. The tasks Fortra's Automate is doing can be done by many employees, saving us from employing many people to monitor these servers 24/7. So I can rate it maybe nine out of ten; it is not that pricey for what we gain.

Out of everything, I'm giving Fortra's Automate a solid eight.

My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating projects.

The solution has improved my organization immensely, and I can say it is a ten out of ten. The metrics I use to measure success in reducing manual effort with Automate are primarily focused on productivity for employees and the whole team. Since it helps to automate our project management tasks, I see how the teams are able to work faster and more accurately with less effort.

The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward.

The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down.

Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.

The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.

The user interface could be slightly enhanced to make it more modern. I would recommend improving integrations with some tools. The tools I have in mind are Office 365 and SharePoint.

I have been using the solution for about almost six years.

The stability of the solution is a ten out of ten.

The scalability of Automate also scores a ten out of ten.

In my organization, specifically in my department, there are 15 of us, and all of us use Automate.

I would rate the technical support an eight out of ten.

Positive

The deployment was easy. It took less than a month to deploy thanks to the drag-and-drop interface that makes everything easy for us, and we configured the platform seamlessly.

The solution does not require any maintenance and has a very low maintenance cost.

Regarding the return on investment, I can say it is an eight out of ten.

The pricing for Automate is affordable, even for a small organization, and it's well-packed and affordable.

I would compare Fortra Automate with other automation tools as being a very easy-to-use tool with great reliability and smooth and powerful integration with other software.

I do not have any areas for improvement to mention, as the tool is extremely well-designed and highly secure. I have nothing to dislike about this software. Even during the first days of using it, everything was smooth. The interface is user-friendly and doesn't require any coding experience.

I would rate the solution overall a nine out of ten. It is simple to use, cost-effective, and has flexible deployment. I don't have any dislikes. 

I use Fortra's Automate to automate our workflows and reports mainly. For example, we normally task it to generate and extract data and generate reports automatically, and then send it to the sales team, to the HR department, and other departments. The main purpose we use it for is automating workflows, mainly in generating reports.

Fortra's Automate does help to streamline our workflow design. We use it mainly for data extraction and web scraping. For example, if I need data about something, I can use Fortra's Automate to scrape data from websites and send detailed reports. Alternatively, I can run a script. It has a good feature called PowerShell, so you can run scripts using PowerShell, or you can even use SQL to extract files and automate those extracting files processes. What it does specifically using PowerShell is run our scripts to scrape data or extract data from our sources, then generate reports for us. If it is an invoice, it can extract data from our clients, then generate an invoice on our behalf.

Fortra's Automate has significantly reduced our manual work. If I can measure it in terms of percentage, it has reduced our manual work by approximately 80%. It performs the tasks where we could otherwise be requiring extra employees. With Fortra's Automate, it has impacted and reduced our manual workflows. I would rate the impact at 80% if you wanted a percentage or rating.

The best thing I value about Fortra's Automate is mainly the agents and how they function from both instances. For example, we are currently running around 20 bots or agents. What it does is eliminate the need to do manual work. You just set your workflow, set a schedule and time, such as 'Today at this time, extract this data and send a report to us,' and it can even send emails. I was impressed by that feature, as it can extract something, then generate a report, and send an email to the assigned recipient.

Using Fortra's Automate, the best way to explain it in terms of a technical term is that it is a low-code automation tool. Even someone without technical knowledge about technology or coding can use this platform. It also has event-based triggers. For example, I can set it so that when I receive an email or when I receive a file, it can automate the action according to the event that has happened.

Fortra's Automate's analytics features have helped to improve our business processes. It is not as comprehensive as solutions like Zoho Analytics or Tableau, but it can give you the basic things and basic analytics. Although it is not deep, it can give you, for example, the job execution reports showing what it has done, what emails have been sent, and what automated processes it has performed. It can also give you an error log showing what has failed, such as a missing file or timeout, and it can even give you the retry attempts you have made. It also has a filter option so you can view analytics for one day, seven days, or 30 days.

The interface of Fortra's Automate is similar to GoAnywhere. I am not completely pleased with it, although it is intuitive, but it lacks something in terms of complexity. There is still clicking through many items involved.

There are two things I would improve in Fortra's Automate. One is about the interface, as I need it to be improved because it is somewhat complex to navigate. The second is about performance reporting. I want those reports to be customizable. You can generate these reports and see what is happening with error logs, but the customization option is limited. Additionally, there should be an option to export them. Currently, you can export as Excel and PDF, but there is no option to export and send them to your email.

I have been using Fortra's Automate for at least one year and six months.

We have not encountered any stability limitations with Fortra's Automate. It is very stable with no downtime issues. I do not think I have ever faced any downtime issues since I started using it. In case there is an issue with a failed task, it can give you an error log and even send a report to your email.

We have not encountered any limitations with Fortra's Automate regarding scalability. We scale every time we need to, starting from one instance, then five, and now we are at 20. The scalability is great.

I would evaluate the customer service and technical support of Fortra as nine out of 10.

I did previously use a different solution for RPA prior to adopting Fortra's Automate, but not at this company. I used UiPath previously.

The key differences between Fortra's Automate and UiPath are evident in several areas. UiPath is strong in reporting compared to Automate. For example, it can give you bot performance monitoring with real-time dashboards, so anything that happens can give you real-time analytics. UiPath also has error tracking, which is not in Fortra's Automate. The best strength about UiPath is reporting, which is better than Fortra's Automate.

The initial setup of Fortra's Automate was straightforward. We ran into an issue initially and contacted the technical support team who helped us. The complete deployment took us around two to three days.

We have a technical team. We deployed Fortra's Automate ourselves without hiring an external technical team.

Because of the comparison between the $7,000 we pay annually and the tasks Fortra's Automate performs, we would otherwise be requiring five additional employees to do that work. The return on investment is there, and I would rate it at 9 out of 10.

When we installed Fortra's Automate, I was present. We use Automate Plus, and we are running about 20 bots or instances, which costs us around $7,000 annually, although I do not have the exact clear figure.

I did previously use a different solution for RPA prior to adopting Fortra's Automate, but not at this company. I used UiPath previously.

The key differences between Fortra's Automate and UiPath are evident in several areas. UiPath is strong in reporting compared to Automate. For example, it can give you bot performance monitoring with real-time dashboards, so anything that happens can give you real-time analytics. UiPath also has error tracking, which is not in Fortra's Automate. The best strength about UiPath is reporting, which is better than Fortra's Automate.

Regarding Fortra's Automate's error handling capabilities, it can send emails. For example, if there was an issue where the task did not complete as assigned to Automate, it can send you an error report to your email. In case it cannot connect to the server, such as when the FTP login has failed or database connection has failed, it can send you a report.

Fortra's Automate has become a digital worker that performs our clicks, data entry, file handling, and system actions that are done manually, helping us to automate them. It has become our digital worker.

If a company is still using manual workflows but events that should be done by software, such as GoAnywhere MFT with web scraping, sending email reports, event triggers and everything else, they should consider Fortra's Automate. It will automate their workflows, save their time, and the return on investment is great.

I would not recommend Fortra's Automate to a small business or to a large business or a medium-sized business that wants a software with deep analytics. My overall rating for this product is 9 out of 10.

The main purpose is for automation. That has been the purpose why I have been using it so far.

Due to the fact that I play a part in the health sector, banking, and IT services, I provide all the services to those industries. My best features are the automatic desktop and automatic plus, which I have been using during this time. I have also been using the MQL.

Other features I appreciate about Automate include business processing automation, intelligent documentation, and restrictive processes.

It has done significant work because when connecting within the IT system, since it automates the process, all complicated work is solved in less time. Where more time could be needed to complete the process, less time is being used. On our IT side, the creation of tickets and monitoring the system has been easy because this process is automatic, and we call it our core monitor of the system as it monitors the system on behalf of the experts and technicians.

Regarding security, this product has appropriate security because it has intelligence which can easily detect errors and malware. The process is enhanced and security is improved due to the military-grade protection and data encryption. I appreciate this security because documents are validated and verified before being processed.

The detailing and reporting feature enables the system to detect and collect all information and errors in documents. It gives feedback immediately to team members or to the system. This reporting feature helps us identify problems and errors. These errors can be eliminated manually because when the system detects errors, it waits for users to examine where the problem could be. This helps us identify and track critical areas where changes are needed, and changes are completed in less time.

Regarding the invoicing part, since this system is automatic and processes things automatically, invoices are approved and accredited in limited time and submitted where needed. This results in tasks being completed in less time compared to manual processing. It also helps reduce the cost of employing numerous technicians to control the system. There is less cost involved in employing the few technicians who can process payments or monitor with the assistance of this tool.

Automate increases efficiency and eliminates errors during documentation and invoicing processes. When collecting and exchanging data manually, there can be numerous errors. However, when using this automatic tool, there are limited errors compared to manual work. The reduction in processing delays has led to higher productivity in the organization.

The system is transparent in that it can store and manage a large number of documents while giving full control to users. It handles a large capacity of work that can be accessed in multiple areas. This is excellent for us because we have experts and workers in different locations who can access all documentation and monitor tasks being processed by the system. It functions as an unlimited process, handling a large number of tasks per minute. I appreciate its transparency, and regarding cost, our organization has achieved much using this tool.

I do not think there is much that should improve because this system has been working effectively during the year I have used it.

Regarding complex implementation, though the implementation might be complex, it is the best way of implementing it as all tools function properly. I would not suggest improvements because altering features might make it harder for users to locate and function properly. Though it is somewhat complex, this is the best way for the tool to run smoothly and deliver optimal productivity.

The reason for not giving it 10 out of 10 is that we have some minor problems that do not require technical team intervention. Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed. These issues are resolved easily, but these minor challenges prevent a perfect rating. As an organization and system, we do excellent work but cannot achieve perfection due to these small challenges. I rate it nine out of 10 because there are minor challenges that limit the solution from reaching perfection.

I have been using this solution for a year.

During the process of implementation, invoicing, and other sections, we did not encounter any challenges. I would suggest that it is perfect.

I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we were connecting with different services. It is always friendly and unique.

Positive

Regarding business benefits, first I will discuss reduced costs. This system operates automatically and reduces the number of technicians required for particular tasks. It has reduced our expenditures in terms of purchasing more products and employing more technicians. The system is effortless, reducing both labor requirements and costs.

Secondly, our productivity has increased compared to when we were doing this work manually or using other tools. Our improvement has been approximately 30% in productivity since implementing this tool.

Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within our budget.

Automate is straightforward, friendly, and has a unique dashboard which can be managed by anyone. It is easy to learn as we took only a period of two days to teach our team members how to use and control it. Being easy to learn and user-friendly, it has been one of the extremely good tools we have ever used in our business. Everyone in our business appreciates this product and its friendliness.

I rate it nine out of 10 because there are some minor challenges that prevent it from achieving a perfect score. It is the best tool, but these minor challenges prevent a perfect rating.

I would recommend it.

I use Fortra's Automate primarily in two setups: FinTech and HealthTech. In FinTech, we automate daily transaction reconciliation and report generation, pulling data from multiple systems and performing validation. In HealthTech, we process patient data synchronization between different legacy systems and modern applications so that records stay consistent while maintaining compliance workflow.

The key benefit of Fortra's Automate is that it is quite effective with the automation of repetitive IT and business workflows, which is the primary use case we feel is perfect for Fortra's Automate. It significantly reduces manual intervention. For FinTech, where streamlining processing is challenging, it helps us with transaction handling and report generation. For HealthTech, it automates administrative workflows in similar scenarios. Fortra's Automate definitely helps us improve the consistency of tasks.

Regarding analytics and their impact on improving our business processes, I find that the report and dashboard are quite effective, but it is primarily a tool for automation purposes. There is considerable room for improvement from an analytical perspective. The task data, execution history, success value rates, and logs are very helpful for tracking how workflows perform in real time. From a practical standpoint in FinTech, it can help identify failure rates or downtime quickly. Fortra's Automate is more of a tool we can use from the operational side rather than the strategic part. The CM dashboard could be improved for deeper reporting or business-level insight. Overall, metrics ranging from basic to moderate are actually helpful.

Fortra's Automate does help streamline our workflow design, and the user experience is quite good, but there are a couple of things that can be improved, particularly the user interface and usability. If I compare it with other software for similar purposes, it definitely offers a modern and intuitive design, but that can be optimized for speed. Additionally, I think the monitoring dashboard can be improved as it could offer multiple different analytical dashboards to help our team better track automation performance and identify issues proactively.

I would like to see improvements to the reporting dashboard, UI, and the speed of processes related to enterprise data. Older systems will still exist for some time alongside newer platforms, so integration is somewhat complex unless you have strong experience and expertise with the system. Overall, it handles the integration part quite well.

I have been using Fortra's Automate for almost three years.

For the stability of the solution, I would rate it quite stable at eight.

Scalability is also pretty efficient from the enterprise system perspective, so I would rate it eight.

I would rate the technical support of Fortra's Automate at about seven or 7.5.

Regarding the pricing of Fortra's Automate, for a startup or mid-market company, I would say it is not cheap and is definitely on the higher side. The pricing when setting up any bot or using the developer studio is on the higher side. However, I would not say it is too expensive from the architecture side. It is quite balanced from an enterprise perspective. For mid-market or startup companies, the pricing point could definitely be improved.

When comparing Fortra's Automate with other solutions or vendors, I find that we also use Gemini Cloud or ChatGPT systems where you can create some sort of automation task yourself and deploy AI agents. I cannot directly compare them because most of our cases use a hybrid model. I would probably rate Fortra's Automate a seven out of ten. It is adequate unless you are dealing with a very old or legacy system. When we use the automation flow, aside from the technical challenge, it is also about how efficiently the data is handled for that kind of automation. If we plan well and are ready to execute well, Fortra's Automate works quite efficiently, but unless you have enough data like the Gemini side or ChatGPT side, where there is a large company with substantial resources, it is not quite at par as of now.

Fortra's Automate does require maintenance, but it is not at a very high level. It depends on the system or architecture being used; the legacy-based system definitely requires more effort for efficiency and monitoring. With newer technologies and platforms, it is quite manageable, especially when workflows are properly set up and standardized. Most of the effort goes into monitoring job execution, handling failures, and tracking reporting from analytical reports. The basic kind of analytical dashboard that I previously mentioned could improve; anything more advanced or expert level could be easier to track.

When you are looking to implement automation, including Fortra's Automate, you should start with a high-impact and repetitive process to quickly demonstrate and check the value it provides. This helps build confidence and justify further investment. Plan well, execute with a smaller system, and eventually expand it to critical or high-impact systems by deploying them for a while and testing them thoroughly before expanding later. Structured workflows and naming conventions are very important to avoid complexity later on. I give this review an overall rating of seven out of ten.

We are working on the cloud and there are multiple tasks and operations which our team is doing manually. We have analyzed some RPA solutions to automate these tasks, and Fortra's Automate was one of those. It is better than other tools, so we have chosen this.

We have some batch operations where one of our customers is uploading data daily. This data needs to be uploaded to multiple servers. Previously, my team was manually uploading and sorting it before uploading it to the servers. Now we are doing this with Fortra's Automate. We have bots created which are sorting this data for us and uploading it to our servers.

Fortra's Automate was an easy to integrate tool. We didn't face a lot of issues in integration, and their support team helped us in that initial stage.

Fortra's Automate has less pricing compared to other tools because we have analyzed the pricing of other tools such as Microsoft Automate and Automation Anywhere. It has lower pricing compared to the other tools, and whereas eight to nine people were doing this job previously and I was paying more money to them, it is always good from the cost perspective for me.

My favorite feature about Fortra's Automate is that it is an easy to use tool. It is very easy to use and it helped me to avoid human error.

Fortra's Automate has an easy to use interface with a modern design. It is interactive.

Fortra's Automate is a robotics tool that has a good error handling capacity and is really helpful compared to human work.

Fortra's Automate has logging and monitoring inbuilt. We have all analytics and observability available in it.

We have done the setup in the last eight months. My team of approximately ten to twelve team members were doing manual jobs, and Fortra's Automate is doing that with three or four bots we have set up. They are doing this job without any errors. We got results in the first one and a half months when we became familiar with the tool and how to set up and create a bot. It really reduced my manual work and the human errors which were done by my team. I don't need to re-verify data or invest time in this.

If Fortra's Automate could add more logging in jobs, that could be helpful. There is limited logging of backend processes, and if they could add that, it could be more helpful.

We are using Fortra's Automate for the last eight to nine months.

As of now, we didn't face any downtime, and I can say Fortra's Automate is highly available and scalable.

In the initial stage, we contacted technical support for the initial setup and user onboarding processes. They have good support.

They have all documentation and resources ready with them. The resolution is quick.

The initial deployment of Fortra's Automate was easy because their team supported us and guided us. We were not familiar with the tool and the processes, so they guided us. It was a smooth onboarding.

The discussion, deployment, and bot creation took us one to one and a half months.

From my side, only two persons are in communication and working on this.

We are in discussion with Automation Anywhere. They have a similar tool, but their pricing is a bit higher than Fortra's Automate. We have chosen Fortra's Automate instead.

I rate Fortra's Automate a 10 out of 10.

I have used it mainly for internal process automation, including file transfer, data extraction, and scheduling jobs.

The drag and drop workflow builder is what I genuinely appreciate about Fortra's Automate. The tool allows me to sketch out logic the way I am thinking about it. It is visual, reduces the back and forth of writing scripts from scratch, and is quite friendly for people who are not hardcore developers. This is my most favorite feature.

The initial deployment experience with Fortra's Automate is fairly smooth. The interface appears a little outdated, but once I started using the drag and drop actions, it became easy to understand how things work. I would not say it was difficult; it just took some time to get used to everything. After working through a few workflows, it feels straightforward, so the learning curve is acceptable for me.

One aspect I dislike about Fortra's Automate is that debugging slows me down. When the workflow fails, tracing the exact point of failure is not always accurate, and while logs exist, they could be clearer. Additionally, the UI panels feel outdated and occasionally lag under heavy workflows.

Fortra's Automate does require maintenance on my end. Better debugging tools would help significantly. Something more visual or step-by-step would improve usability. Additionally, the UI could use a refresh for responsiveness, and sometimes the tool feels heavy during larger automations, so performance optimization would be beneficial.

I have been using Fortra's Automate for almost one year, which has given me enough time to understand how it behaves in a day-to-day workflow.

I have contacted Fortra's technical support one or two times regarding the lagging issue. The technical support was able to solve my problem within the specific timeframe I required because I needed to complete my work at a scheduled time. The support provided was excellent because it gave proper steps to follow, and after restarting the system and software, lagging was reduced.

Fortra's Automate is still decent for medium workloads in terms of scalability. However, for very large enterprise and wide automation, I might start feeling the limits, mainly in performance and central management. For mid-sized teams or departmental automation, it holds up very well.

I would give Fortra's Automate around eight out of ten for support. It is solid for practical automation, especially if someone wants something easy to get started with. However, there is room for smoother debugging and modernizing the UI.

Positive

I have used UiPath, and I think Fortra's Automate is simpler and easier to learn. However, in terms of ecosystem and community support, those larger players still feel ahead. Fortra's Automate is good for mid-level automation, but others offer more depth and polish. I would say it is 50-50 when comparing UiPath and Fortra's Automate.

The initial deployment experience with Fortra's Automate is fairly smooth. The interface appears a little outdated, but once I started using the drag and drop actions, it became easy to understand how things work. I would not say it was difficult; it just took some time to get used to everything. After working through a few workflows, it feels straightforward, so the learning curve is acceptable for me.

For the deployment of Fortra's Automate, one or two people are sufficient. Using this software, we can reduce the human power needed, so one or two persons is enough for deployment because the drag and drop option is one of my favorite features in this software.

Regarding the pricing of Fortra's Automate, I think it is neither expensive nor inexpensive. From what I have seen, its pricing seems fair and reasonable, especially compared to other competitors. The model is attractive, so we can pay a fair amount for the license, considering one bot can handle multiple tasks and processes, which makes the cost-to-value ratio better.

I have used UiPath, and I think Fortra's Automate is simpler and easier to learn. However, in terms of ecosystem and community support, those larger players still feel ahead. Fortra's Automate is good for mid-level automation, but others offer more depth and polish. I would say it is 50-50 when comparing UiPath and Fortra's Automate.

Fortra's Automate does require maintenance on my end. Better debugging tools would help significantly. Something more visual or step-by-step would improve usability. Additionally, the UI could use a refresh for responsiveness, and sometimes the tool feels heavy during larger automations, so performance optimization would be beneficial. I would rate this product eight out of ten overall.

My use case is mainly to manage my files in the HR department. Most cases involve managing files, web browsers, and many other tasks.

The solution has improved my organization significantly over the year and a half. It has helped save a lot of time, especially with the email automation feature, as I don't need to follow up on each email per client. It allows me to multitask effectively, managing files, emails, and attending to other activities.

In regards to Automate, I appreciate that it simplifies my file management. I'm able to arrange my files for reading, editing, scanning PDFs and images, and extracting data. It also helps me when transferring files from one system to another, and I love the email automation part, as I can program it to deliver and get feedback from whoever sent it to clients, fellow employees, and so on.

I've utilized the drag and drop interface feature, which helps me especially when I have limited time. It functions similarly to copying and pasting, which makes my work much easier. I just need to go in with my laptop and use the mouse to copy from one point, and when using it, it displays properly.

In terms of improvement for Automate, I have no major challenges. Everything I use, such as email automation and file management, is satisfactory. The only aspect that needs improvement is the availability of customer support.

The stability is good and consistent, with no fluctuations in functioning. I would give it 8 out of 10 based on my experience.

The scalability options are satisfactory, and I have no significant comments about it. All my needs are catered for with no limitations given the size of my organization.

I would rate scalability overall as 8 out of 10.

Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable. I would rate them 6 out of 10.

Neutral

In my previous organization, I used some software, but I can't recall the name exactly. It might have been UIPath.

From my perspective, the deployment process is easy because the IT team integrates it and teaches usage. I have no major complaints regarding implementation.

The deployment took minimal time, although I can't recall the exact duration since the IT team comes in at different times.

I've seen a good return on investment with Automate, as it streamlines processes and improves my productivity. Although I cannot currently access a specific report, I believe our business gains from efficient client management and communication ultimately reflect a high return.

Regarding Automate's pricing, based on reports from the IT team, it is fair for the features it offers, rating it as mid-range—not too high or too low.

Comparing Automate with UIPath, I find Automate much more comfortable. The navigation is easy, while UIPath had a hard-to-navigate interface.

Automate stands out from UIPath because it remains consistent, has no system downgrades, and offers a vast range of features for file management, email automation, transfers, and much more.

Comparing Automate to other similar solutions on the market, I find it relatively inexpensive, and I have not faced any major challenges such as system downgrades. It is consistent and continually introduces new features, making it easy to navigate without needing IT knowledge.

I would assess the security features as very good. I really appreciate them as I've never experienced any data loss threats or threats from hackers. It is secure based on my experience.

The detailed logging and reporting features are good. The reporting features, especially feedback and analytics, provide a good experience so far.

I am not quite familiar with metrics for process optimization. I rarely use it and wouldn't want to give any input about it currently.

I would recommend Automate because it has made my work much easier. The automation and many features help me multitask effectively.

Overall, I rate Automate 8 out of 10.

My main use case for Automate is to deliver enterprise-scale script execution jobs, which means we are using Automate to connect to over 200 servers and running script jobs on schedule. I am building the workflow from scratch, having enhanced logging capabilities, and enhanced session persistence to give the best output possible and also be able to relate outputs to customers.

I find that Automate handles connecting to many servers at once pretty seamlessly. One thing I appreciate about Automate is the fact that the scheduling is sharp. I feel like we haven't really scratched the surface for what it can really do. In my particular use case, for session management, it would be better if I could get a more granular view into connectivity issues to servers.

One thing I appreciate about Automate is the fact that the scheduling is sharp. I feel like we haven't really scratched the surface for what it can really do. In my opinion, the best feature Automate offers is the scheduling. You could build flows anywhere, but when it comes to enterprise-scale and critical workloads, accurate scheduling is very important. If I schedule something for 10:00 AM, it better be done at 10:00 AM. I love looking at my logs to see them align perfectly without missing a beat.

The savings in time by using Automate are significant because it allows me to build one effective flow that serves multiple workloads. Automate positively impacts my organization by delivering great value, especially with critical script execution workflows in telecommunications where there can't be downtime. It's having tremendous value when we are not receiving many escalation calls from customers. The peace of mind I have using Automate for scheduling tasks allows me to focus on other responsibilities without worrying about operational issues.

In my particular use case, for session management, it would be better if I could get a more granular view into connectivity issues to servers. Sometimes, although your flows or tasks are running as scheduled, connecting to the servers can hit a snag without alerts or error logs to check. Some servers might need patching or could be affected by network issues or latency. The workflow sometimes gets stuck without clarity on the errors.

An explicit error report would be helpful, especially when the connection fails unexpectedly. It's complex to analyze problems that might arise from firewall issues or other anomalies that could hinder the flow from executing as expected. The depth of these connection challenges would benefit from better debugging capabilities.

As for improvements, if Automate wasn't designed primarily for script execution, that's understandable. However, for Linux, I would prefer to see less complexity in workflows to achieve a natural completion of scripts. There are features, such as 'wait for terminal output,' that should more intuitively detect completion based on the shell prompt. Improving those aspects would make Automate more efficient for my needs.

Regarding error reporting, I think Automate should offer better error reporting when connecting to servers. Currently, there are many instances where I see empty logs, indicating that, while tasks are scheduled, commands are not executing successfully. This is a significant concern, especially with critical workloads where visibility into errors is essential.

I have been using Automate for about five to six months now.

Automate is stable for my needs and is highly scalable, allowing the same workflow to serve numerous tasks effectively.

In terms of customer support, I find them responsive and helpful. I would rate the customer support an 8 out of 10 for being quick and attentive to queries.

Before Automate, our organization was using Control-M for workload management, which I found more simplified and less technical. While I didn't interact with Control-M directly, I appreciate the depth of control Automate provides, allowing for more customized and precise workflows to fulfill operational demands.

I report an overall 85% success rate for my script execution workflows across 200 servers, which is quite impressive given the previous challenges faced with other solutions.

Until now, I have not specified any other tech products except Microsoft Power Automate, N8N, and Make.com that I've had prior experiences with in automation.

It's worth mentioning a smaller feature such as the FTP action, which is practical for easily uploading and downloading files. I appreciate the simplicity and efficiency of that feature, as well as the drag-and-drop capability that reduces intimidation when using Automate.

Automate still has much to offer as we continue to explore its potential. Our company has no formal business relationship with the vendor beyond being a customer, nor was I offered any incentive for this review.

Automate is becoming more accessible, but it is complex and tailored for specialists, making it less approachable for new users. While I appreciate the challenges, I understand that this complexity can deter others.

I rate this solution 7 out of 10.

We have been using Automate for approximately one to one and a half years for the automation component.

For complex automation tasks, I have created User Access Review and Security Group Audit implementations. Since I come from a security background, I am using Automate to automate security tasks and repetitive tasks that require fast interaction. When we receive a security alert, there are several playbooks that we must run on the particular activity. We integrated Automate for this automation purpose.

For integration, I am using Automate for cloud automation. The cloud vendor provides access keys and secret keys that we can easily integrate with this application. There is a credential section where we can add passwords and secret keys. Automate provides a credential vault that we use to run AWS CLI and any API calls using those credentials. The integration is very smooth.

Automate's best feature is that we do not need to write any code. We can create our jobs using the drag and drop option available. We only need to provide a command that will run on the servers we have on the cloud platform. Any technical member without coding expertise can use this tool.

Automate's intuitive interface is very smooth. We can easily create jobs for automation. I would suggest it is a good interface that Automate is offering us.

Automate is typically used for RPA, Robotics Process Automation. However, we do not use this tool for RPA because we do not have any IoT project. We integrated Automate with AWS, our cloud provider, for automation tasks. We also have other cloud providers such as GCP and Azure so that we can centralize and manage automation for all cloud providers.

Automate supports cross-cloud platform functionality from AWS to Azure to GCP. It is a very scalable product. We can automate every task across the cloud providers. It is very scalable and versatile software.

Automate could simplify the UI for creating a workflow for automation. As a technical person, I can understand it easily. However, there are few activities in the software that our HR department cannot understand. We integrated the user onboarding process in our environment. When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access. The automation triggers and creates credentials for the user and sends them via email to the particular user. For that task, HR is not very familiar with the software. However, we can say that this is not part of the HR job because it is a pure technical tool.

For scalability on a scale from one to ten, I would say eight out of ten. We had a few issues with some integrations, possibly due to our lack of knowledge about that, but I would rate it eight out of ten.

We have been using Automate for approximately one to one and a half years.

For the automation tasks we perform with Automate, it is very stable. It is stable even on the AWS load. As we use Automate for cross-platform specific tasks, we schedule the activity to perform the specific task at a specific time. We can say it is very stable.

For stability on a scale from one to ten, I would give it a solid nine.

Automate supports cross-cloud platform functionality from AWS to Azure to GCP. It is a very scalable product. We can automate every task across the cloud providers. It is very scalable and versatile software.

I did not engage with the technical support of Automate because we use it for day-to-day small automation tasks. I did not have a chance to meet the technical team.

There were a few issues in the past, but I believe my senior team member engaged with the support team. I am not aware of the details.

I myself did not use any support.

Neutral

Before using Automate, we had internal scripting tools such as our CMDB and other tools. These tools are not cross-platform and do not work on Azure, GCP, and AWS simultaneously. We needed to configure AWS Lambda functions and many functions in GCP for their own cloud platform to perform any automation. Using Automate allows us to centralize all automation and manage it in the same tool so that everyone and all team members have visibility into all automation. It is very easy to access that automation and change it.

Creating one job with Automate is pure technical work. You should have knowledge about AWS. If you have solid knowledge about AWS, you can easily automate the task using Automate. It will take approximately thirty minutes to one hour, including testing and successful deployment of the automation task. Thirty to one hour is typical for normal jobs such as security group auditing.

There are twelve members in our company who work with Automate. Other teams have also used this product, but I do not know the numbers for those other teams. Approximately twelve members from my team work with Automate.

Time saved is the key point that provides the most savings with Automate. We do not need to perform tasks repeatedly and do not need to waste any resources on that particular task. Time and resources are the most significant saving components.

Automate saves approximately fifty percent of effort. We do not need to monitor that automation.

The pricing aspect is covered by my senior, but Automate is a centralized tool, so we do not need to buy different tools for different automation scenarios. We are using this as a centralized tool, so I would say it is very affordable.

We did not use any other vendors. For the previous use case, we had our own scripts that were deployed on the particular cloud providers. I do not have much knowledge about any other vendors or software for similar use cases.

For analytics purposes, we use our own tools for log analysis. That is a different component. For automation analysis and the analytics part, Automate is a good tool to blueprint all the automation.

In my AWS work, we use AWS CLIs and other functions that Automate provides to run commands on the endpoint server. These are the metrics that we use.

There is no improvement needed in the integration part with Automate. There is a very easy way to integrate the credentials and other components. There is no improvement or scope of improvement in the integration part.

Automate provides patches for the software regularly.

The patching part is mainly handled by the IT team. We did not face any issues in the past about patches and updates. We can say it is easy for them.

For automation tasks, it is very easy to manage. For the patching part, it is kind of mid-level.

We have created many automations. Some are on-premises, but mostly we have hybrid setups, not pure on-premises because we do not have any pure on-premises setup. We have hybrid and cloud setups that use Automate to automate the tasks.

For automation, it is very easy to deploy the automation task from Automate.

I would recommend Automate to other users because it is a centralized tool for cloud automations and security orchestration. We have a small tool that performs specific tasks such as data collection, auditing, scheduling start and stop operations, and similar functions. In a centralized manner, we can use it across the cloud providers we have. In my organization, we have several cloud providers including GCP accounts, Azure accounts, and AWS, which we use most frequently. We use Automate to automate tasks across all these providers. My overall rating for Automate is nine out of ten.