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Product Management Consultant at Ma Foi Strategic Consultants
Consultant
File transfer across multiple cities becomes seamless with secure sharing options
Pros and Cons
  • "The module of GoAnywhere MFT that was given to us was very simple and easy to learn."
  • "The customer support is a bit slow from their end. The time lag they take to respond to our queries is more than expected, so I would give a solid seven out of ten for the customer support."

What is our primary use case?

We generally use GoAnywhere MFT to transfer all the files that we have. We are a group of 11 entities put together, so there are multiple servers that we use and multiple locations. The company is spread across 11 cities, so the transferring of files is becoming easier when we are using the MFT software.

What is most valuable?

One of the features of GoAnywhere MFT that I prefer the most is the sharing option. There are files that can be shared across the entire team members, and there are files which can be shared only with specific team members. The password protected files can be given only to a specific team member of my choice, and there are files which can be universally opened by all the team members. That is one feature which I appreciate.

Another valuable feature is the scalability of the product, which is very good. We initially started with a small amount of data, and now we have grown into it, and the large volume of data that we are transferring is very easy for us.

Since our entire company consists of around 11 entities put together, the usage case has been increasing day by day. The scalability of GoAnywhere MFT is a very good platform to scale rapidly as well.

What needs improvement?

The customer support and feedback system of GoAnywhere MFT could be improved. The customer support is a bit slow from their end. The time lag they take to respond to our queries is more than expected, so I would give a solid seven out of ten for the customer support.

For how long have I used the solution?

We have been using GoAnywhere MFT for one and a half months now.

Buyer's Guide
GoAnywhere MFT
August 2025
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What was my experience with deployment of the solution?

I currently do not face any downtime from GoAnywhere MFT or feel there is anything which they can do better. From my end, I will not be able to give any criticism about any of the services that they provide.

What do I think about the stability of the solution?

During the time we have used GoAnywhere MFT, I have not faced any downtime or any lags regarding the transfer of files or any of the services that we have used.

How are customer service and support?

The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did not face any other issues, but the time lag they took to respond to our queries was more than expected, so I would give a solid seven out of ten for the customer support.

How would you rate customer service and support?

How was the initial setup?

The initial deployment of GoAnywhere MFT was very quick and simple. It was an easy process, not complex at all, so it was easy to understand and a very quick process.

What about the implementation team?

We are a small team of around three people who were required to implement it.

Which other solutions did I evaluate?

We have not used any alternatives to GoAnywhere MFT; this is the first that we have used. We had an in-built solution that we were using until now, and we have just taken this option.

What other advice do I have?

The pricing of GoAnywhere MFT was a management decision that was taken. I was not involved in the pricing part of it.

The module of GoAnywhere MFT that was given to us was very simple and easy to learn. There was nothing complex about it, and the module was very self-explanatory for us, so we did not face any difficulty with the usage of the modules.

It took around five to seven working days to fully install GoAnywhere MFT.

For any new users who are opting to file their data, GoAnywhere MFT is a very good solution to try. It gives us excellent safety, and the data are encrypted. For any new users who are just looking into the market, this will be a very good product for them. The size of the data that can be shared is also very good; we can share a huge amount of data very easily, and the transferring of the data is very easy.

On a scale of 1-10, I rate GoAnywhere MFT a nine.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2542065 - PeerSpot reviewer
IT & Security Manager at a manufacturing company with 11-50 employees
Real User
Top 20
Provides a centralized and secure way for our file transfer needs
Pros and Cons
  • "It streamlines the files. Anyone can go pick up the file that we give access to. It is great."
  • "For us, it is perfect. It is a good solution that we are using, and we are going to continue to do so. However, it should be advertised more as a solution. I did not see it out there beforehand."

What is our primary use case?

We are using it for all our file-transferring needs. We mostly use it for confidential files and larger files. We want to securely send the files that are on the confidential side. We feel it is very secure for sending a file over.

How has it helped my organization?

By implementing this solution, we wanted to have a centralized place for all our file-transferring needs because previously, there were too many ways. It was done by email. It was done through FTP. Everyone was trying to find their own solution. This way, we could centralize it and make sure that everyone is using the same tool.

We use it with Office 365. We have a single sign-on, and we have implemented it with every deployment of a laptop.

It works seamlessly. There are no issues. It has been excellent. It is so easy. It is very user-friendly. There are never any issues. There is a lot of flexibility with it, and we are staying compliant, so it is very important.

It streamlines everything and keeps things centralized. There is also automated scheduling.

For us, cybersecurity is very important, and GoAnywhere MFT keeps us very secure. That is a very good benefit. We have a centralized place for file transfers. People do not think of other options, such as using Dropbox or sending files by email or FTP.

GoAnywhere has saved us time in connecting securely with the third parties we need to collaborate securely with. It is hard to say how much time it has saved, but we do not need to discuss how we are going to send a file securely. We used to waste a lot of time previously.

What is most valuable?

It streamlines the files. Anyone can go pick up the file that we give access to. It is great.

What needs improvement?

For what we are using it for, it is doing the job, so I would not be able to say how to improve it. For us, it is perfect. It is a good solution that we are using, and we are going to continue to do so. However, it should be advertised more as a solution. I did not see it out there beforehand.

For how long have I used the solution?

We have been using GoAnywhere MFT for the past six months. They gave us a free trial, and we liked it, so we made the purchase.

What do I think about the stability of the solution?

It is very stable. We have not had any issues.

What do I think about the scalability of the solution?

It is scalable. 

We have 25 users using this solution. It is one company. We are just 25 people. It is a small company.

How are customer service and support?

We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.

Which solution did I use previously and why did I switch?

We were not using anything before. That is why it is such a great solution for us.

How was the initial setup?

We have the cloud solution, The cloud provider is AWS.

I was involved in its deployment, and there were no problems. In terms of the implementation strategy, we just had a team meeting about it. I informed everyone and then implemented the credentials.

It does not require any maintenance.

What about the implementation team?

I did not need any external help.

What was our ROI?

The best benefit is time and security.

What's my experience with pricing, setup cost, and licensing?

I find it to be very fair. It is very good.

Which other solutions did I evaluate?

We did not evaluate other options. I trust Fortra, and I use them for other solutions. That is why I went to them with a scenario, and they got back to us about using this system.

What other advice do I have?

I would highly recommend this solution. I am a big believer that you get what you pay for.

We do not use GoAnywhere's Secure Forms. We are using this solution for simple file transfers. We are not getting too complex with it. We also do not make use of the GoAnywhere agents or the GoFast feature.

I would definitely rate Fortra's GoAnywhere MFT a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
GoAnywhere MFT
August 2025
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software engineer at culturecode.co
Real User
Simplified and fast file transfers

What is our primary use case?

I use this solution to transfer a large amount of files from one folder to another. The agents can be monitored in one place, which is how I have been using this solution. 

I use Secure Forms to collect information. The solution supports drag and drop which eases the file uploading process. They have made it easier for me to upload my data onto the GoAnywhere MFT solution.

How has it helped my organization?

GoAnywhere MFT has improved my organization in the way that I can easily deploy the agents in remote areas. I can control my agents in one remote area as well. If they are in different areas, I can control them in just one place. It also helps me to monitor the files and folders when we are connected on the server.

GoAnywhere MFT has helped me complete tasks quickly compared to other features I have used previously. It doesn't have slowdowns, which makes it the best suited solution for me to use. 

What is most valuable?

The best features are the GoAnywhere MFT Agents, the Secure Folders, and the Secure Forms. 

What needs improvement?

The user training should be straightforward from the date of implementation since it is somewhat complicated for new users. That is the only improvement that needs to be done.

For how long have I used the solution?

I have been using the solution for 18 months.

What do I think about the stability of the solution?

The stability is good. It has no crashes or setbacks. I would rate it an eight out of ten for stability.

What do I think about the scalability of the solution?

The scalability is easy. I would rate it an eight out of ten for scalability.

How are customer service and support?

Their technical support team is friendly. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other solutions, but not for a long period of time, so the experience with them is not very comprehensive. 

What was our ROI?

It has saved my expenditure by about 20% and increased the workflow.

What's my experience with pricing, setup cost, and licensing?

Its cost is reasonable. 

Which other solutions did I evaluate?

We did not evaluate alternate solutions.

What other advice do I have?

I would recommend it to other users because it can easily transfer files from one server to another.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Alejandro Parro Jr. - PeerSpot reviewer
Presales Engineer at Bridgeway Communication System, Inc.
Real User
Top 5
Helps improve our data exchange processes and centralizes the exchange of data between our systems
Pros and Cons
  • "The most valuable feature of MFT is the security it provides for our data. MFT allows us to add additional authorization and passwords to any file attachments we send via email, and also to limit the number of times the recipient can download the file."
  • "I want to be able to use GoAnywhere to create customizable reports that I can share with the MSP containing any information related to file transfers."

What is our primary use case?

We use Fortra's GoAnywhere MFT to facilitate our data exchanges.

How has it helped my organization?

Implementing GoAnywhere MFT has significantly improved our data exchange processes, particularly through automation. This allows us to send large files as single attachments via email.

The Secure Folders feature of Fortra's GoAnywhere MFT software strengthens our file transfer security. It provides detailed information about every user who accesses the data. Granular permissions can be set, allowing some users to only upload files, while others can only download them. These permissions extend to the entire HTTPS service, including the hosted drive.

GoAnywhere MFT centralizes the exchange of data between our systems, employees, customers, and trading partners. This eliminates the need for multiple applications for administration.

The GoAnywhere MFT's UI is user-friendly. I was able to understand how the solution works in under one hour.

GoAnywhere MFT's workflow feature stands out because it doesn't require programming knowledge. This flexible feature is also easy to set up.

GoAnywhere MFT's workflow feature eliminates the need for custom programs and scripts for our file transfers. Since I started using it I have eliminated over 100 scripts.

GoAnywhere MFT's workflow feature has streamlined previously manual processes, benefiting both us and our clients. For instance, we now receive automated notifications summarizing office hours and can easily collect any valuable information from the administrator. Before implementing GoAnywhere MFT, these tasks had to be done manually at the end of each shift.

I'm familiar with the ICAP process. We've also installed it for some of our existing clients. This allows for normal operation without needing to go elsewhere. It provides various functionalities, including automation, testing on Virtual LAN Providers, and the ability to limit access based on factors like extension numbers. This means we can restrict access to confidential information, regardless of whether someone is visiting or working within our organization. The ICAP process allows for this control without hindering regular operations. We can further enhance security by implementing our internal processes alongside antivirus protection offered by ICAP capabilities.

ICAP plays a vital role in keeping malware out of our organization, especially in high-volume traffic environments.

GoAnywhere eliminates the need for single-function tools and unsecured file transfer methods. It can automate application upgrades, providing organizations with both protection and efficiency. This means GoAnywhere can launch applications for specific tasks, eliminating the need to develop custom applications that often require additional licenses. Additionally, GoAnywhere can potentially reduce costs compared to other solutions in our environment.

Automating file transfers has significantly reduced project workloads for our organization. Manual client interaction is now automated, streamlining a previously five- to ten-step process into one or two steps.

GoAnywhere helps our staff save time to focus on other tasks. By automating many manual processes that previously supported web users and ensured security, GoAnywhere frees up valuable staff resources.

What is most valuable?

The most valuable feature of MFT is the security it provides for our data. MFT allows us to add additional authorization and passwords to any file attachments we send via email, and also to limit the number of times the recipient can download the file.

What needs improvement?

I want to be able to use GoAnywhere to create customizable reports that I can share with the MSP containing any information related to file transfers.

For how long have I used the solution?

I have been using Fortra's GoAnywhere MFT for two and a half years.

What do I think about the scalability of the solution?

GoAnywhere MFT scales to meet the needs of organizations of all sizes.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward and took two or three hours.

What's my experience with pricing, setup cost, and licensing?

Fortra's GoAnywhere MFT carries a higher price tag than other MFT solutions. The comprehensive features it offers justify the cost, provided we can utilize its full process and functionalities.

What other advice do I have?

I would rate Fortra's GoAnywhere MFT nine out of ten.

We have approximately 100-150 users.

I recommend conducting a proof-of-concept for Fortra's GoAnywhere MFT.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Yash Bawane - PeerSpot reviewer
Developer at tcs
Real User
Automation of repetitive file transfers saves time and supports compliance

What is our primary use case?

As a DevOps specialist, I have been using GoAnywhere MFT for about six to seven months, mostly working on setting up automation for file transfer, handling integration, and monitoring secure data and exchange between our system partners.

I used GoAnywhere MFT in my last company, where there were approximately 200 to 220 employees who used this system to share files.

What is most valuable?

GoAnywhere MFT has many features that I appreciate, but most of all, it automates repetitive file transfers, so we don't have to waste our time doing them manually.

It supports many protocols, such as SFTP and FTP, which makes it easy to work with different partners.

The logging and audit trails are very detailed, which helps me and my team with compliance and troubleshooting.

The system is quite reliable. The transfers rarely fail, and if they do, we get alerts immediately, as it has the best monitoring and logging.

Since it's not difficult to deploy with the cloud, it takes around one week. It depends on the manpower and the team. Our team consists of nearly 13 people, and they are the best at their work. We approximately need one week to completely deploy it on any system.

What needs improvement?

GoAnywhere MFT is almost perfect, but I feel that the initial setup takes some effort.

It's not extremely hard, but you need to understand the product thoroughly.

The support from GoAnywhere MFT could be more helpful for new users. The deployment was straightforward but needed some planning.

These two aspects could be improved.

For how long have I used the solution?

As a DevOps specialist, I have been using GoAnywhere MFT for about six to seven months, mostly working on setting up automation for file transfer, handling integration, and monitoring secure data and exchange between our system partners.

What do I think about the stability of the solution?

In terms of stability, it is nearly 90% to 92% stable.

The user interface is somewhat out-of-date and feels antiquated.

It could be better, but overall, it's very stable, and there are not many issues or bugs.

I would rate the stability a seven.

What do I think about the scalability of the solution?

Regarding scalability, it's perfect for handling large data, so it is very scalable.

We have used a lot of data to share via GoAnywhere MFT.

It also has data recovery features that are very useful in any troubleshooting.

How are customer service and support?


The support team was responsive and helpful.

They guided us thoroughly whenever we had an issue.

It's somewhat expensive compared to smaller solutions, but the features and compliance value made it worth it for our company.

I am a user, and there are head seniors who maintain the entire relationship with the vendor. I just had one or two meetings with the vendor to discuss troubleshooting problems.

How would you rate customer service and support?

How was the initial setup?

GoAnywhere MFT is almost perfect, but I feel that the initial setup takes some effort.

It's not extremely hard, but you need to understand the product thoroughly.

The support from GoAnywhere MFT could be more helpful for new users. The deployment was straightforward but needed some planning.

What about the implementation team?

Since it's not difficult to deploy to the cloud, it takes around one week. It depends on the manpower and the team.

Our team consists of nearly 13 people, and they are the best at their work.

We need around one week to completely deploy it on a system.

What other advice do I have?


The range of connectors that GoAnywhere provides requires some planning because I basically integrate it with ERP and cloud storage such as AWS S3 and Azure, and some internal databases.

Once we set it up, the workflows run smoothly.

I would rate the technical support an eight out of ten.

In implementation, use cases and compliance need more implementation, and they should make use of automation features, as that's where you get the real value.

We also used to provide our team with basic training so they can adopt it quickly.

I would recommend GoAnywhere MFT to other users.

I would give it an eight out of ten because it's a very useful software platform to use for secure file transferring, and it's very helpful for benefiting any organization.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Jayvie Otinez Britanico - PeerSpot reviewer
Project Lead at a comms service provider with 1-10 employees
Real User
Top 5
Provides an almost complete range of connectors
Pros and Cons
  • "The most valuable features are the automatic processing of files and scheduled execution of the files."
  • "The technical support has room for improvement."

What is our primary use case?

I deploy Fortra's GoAnywhere MFT for our clients and provide presentations to prospects.

Fortra's GoAnywhere MFT allows our clients to securely share confidential files and create a web portal for external partners. This portal enables partners to search, upload, and download files, integrating with services like Google Drive. Additionally, GoAnywhere offers a secure mail feature for sending large attachments.

How has it helped my organization?

Fortra's GoAnywhere MFT provides an almost complete range of connectors.

GoAnywhere's agents allow us to extend MFT automation to remote systems, which is helpful for our clients with branches in different countries. By using the agent along with the automation service, we can interact with remote servers, thereby increasing productivity and transfer times between those servers and the head office.

GoAnywhere MFT has improved our client's KPIs. Before implementing GoAnywhere MFT, our clients didn't receive notifications when there were errors in the file process and now they are instantly informed.

To ensure a safe data collection process during the pandemic, our clients transitioned from Google Forms to GoAnywhere Secure Forms. This allowed them to securely fill out digital forms upon entering the building, with the option to attach them directly to their database.

Before GoAnywhere Secure Forms, our clients had to rely on third-party solutions but now they only have to use the MFT for their use cases.

The Go Fast feature improves the data transfer speeds for our clients.

GoAnywhere MFT saves our clients time connecting securely with third-party collaborations. Removing the manual intervention has saved around 90 percent of their time.   

What is most valuable?

The most valuable features are the automatic processing of files and scheduled execution of the files.

What needs improvement?

The technical support has room for improvement. It takes between three to five days to get a resolution from them.

I would like better integration between GoAnywhere MFT and other MFT solutions.

We request the ability to customize the user interface of Fortra's GoAnywhere MFT, specifically by incorporating our company logo. This feature would provide greater flexibility and brand recognition within the software.

For how long have I used the solution?

I have been using Fortra's GoAnywhere MFT for four years.

What do I think about the stability of the solution?

For the most part, Fortra's GoAnywhere MFT is stable. Sometimes we run into critical problems that require a new patch to fix. Developing and implementing these patches can take up to a week.

What do I think about the scalability of the solution?

Fortra's GoAnywhere MFT is highly scalable. We can scale by increasing the memory.

How are customer service and support?

The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment is straightforward. Connecting the servers and the GUI is simple. The instructions are easy to follow. Once we input the values and the IP address, Fortra's GoAnywhere MFT is easy to install.

The deployment takes five days and can be completed by one technical person.

What was our ROI?

On average, our clients see a return on investment within three years of implementing Fortra's GoAnywhere MFT.

What other advice do I have?

I would rate GoAnywhere MFT nine out of ten.

Fortra's GoAnywhere MFT doesn't require coding for everything under the input values for the workflows, unlike other solutions.

Fortra's GoAnywhere MFT requires minimal and easy maintenance.

Our clients usually assign four people in each organization that utilize Fortra's GoAnywhere MFT.

Based on the features provided by Fortra's GoAnywhere MFT, the price is reasonable. There is no need to purchase additional tools to monitor and maintain the data.

I recommend Fortra's GoAnywhere MFT to other users.

Fortra's GoAnywhere MFT provides peace of mind.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Procurement Specialist at Cleanshelf Supermarkets Limited
Real User
Top 5
Reliable performance with room for interface improvements

What is our primary use case?

Currently, we use GoAnywhere MFT for data to automate sharing big or large data and secure information.

I can say it handles large loads of data which allows the organization to connect to internal and external systems.

I also exchange and write data using the standard protocols.

What is most valuable?

I appreciate GoAnywhere MFT because it is reliable and can handle large loads of data.

It has many good features. It is an ultimate tool for large data.

The amount of information it can handle is the best feature for me.

What needs improvement?

The support for GoAnywhere MFT is not consistent. There was a time I received a response, but it did not fully resolve the problems I had.

The interface needs a makeover.

When I have many workflows running simultaneously, the interface of GoAnywhere MFT can lag, which makes it take longer whenever I am working.

For how long have I used the solution?

I have been using it for about one and a half years.

What was my experience with deployment of the solution?

The initial deployment of GoAnywhere MFT was moderate. It was easy.

What do I think about the stability of the solution?

The performance and stability of GoAnywhere MFT is a credit. It is good.

What do I think about the scalability of the solution?

The scalability of GoAnywhere MFT regarding staff training is quite easy and simple.

Users learn the skills on how to use the software quickly.

How are customer service and support?

I have contacted the technical support for GoAnywhere MFT once or twice.

The response was not convenient and did not meet my expectations.

The team needs to improve their response time to users and customers.

I would give the support for GoAnywhere MFT a score of seven out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used any alternatives to GoAnywhere MFT.

How was the initial setup?

It took approximately one month to fully deploy GoAnywhere MFT.

What about the implementation team?

I needed a team for the deployment of GoAnywhere MFT because of the workload.

One person cannot handle everything alone.

It requires a team.

What's my experience with pricing, setup cost, and licensing?

The pricing for GoAnywhere MFT is quite fair.

Which other solutions did I evaluate?

I have not used any alternatives to GoAnywhere MFT. This is my first experience with this software.

Despite a few drawbacks, it is a good product, and the issues can be resolved.

What other advice do I have?

GoAnywhere MFT is good software, and I would recommend it to anyone wishing to use it.

I rate this solution eight out of ten.

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reviewer2586390 - PeerSpot reviewer
SAP Basis Administrator at a energy/utilities company with 5,001-10,000 employees
Real User
Top 20
Seamless connectivity, good usability, and knowledgeable support
Pros and Cons
  • "The usability is valuable because I am self-taught and have not had any formal training in the product. The help feature is quite handy."
  • "The biggest weakness I have seen in the product is scheduling. It is very limited in that aspect. It needs more flexibility and more ways to schedule."

What is our primary use case?

 I primarily use it for FTP purposes, sending files in and out within the corporation and through third-party vendors, both inbound and outbound.

How has it helped my organization?

It has been pretty seamless and straightforward for connectivity between my company and a third party. It is one of the easier aspects of using the product.

I could see its benefits after some time. That is because it was self-taught. I learned the functionality, the usability, and all the features as I went along by reading the help functions. There are probably still a lot of features that I have not yet used or know about.

What is most valuable?

The usability is valuable because I am self-taught and have not had any formal training in the product. The help feature is quite handy.

What needs improvement?

The biggest weakness I have seen in the product is scheduling. It is very limited in that aspect. It needs more flexibility and more ways to schedule. It is very strict with no customization options. The monitors are limited in how you can set them up.

Handling errors is challenging as errors are hard to understand. The help guide does not cover error messages well. It is Java-based, so it is hard to understand Java error messages.

For how long have I used the solution?

I have been using it for about four or five years now.

What do I think about the stability of the solution?

I have not experienced any lagging or crashing. 

What do I think about the scalability of the solution?

We have not used it to a high level of scalability. What we are running currently is what was installed by a previous manager, and it has been used for about six to seven years without issues.

How are customer service and support?

They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to reach by phone. I get placed on hold for a long time, and I usually hang up and call later in the day or the following day. That is the only down thing I can think about in terms of support. They are hard to get hold of sometimes.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used FileZilla, which is freeware. We have also used WinSCP.

FileZilla is just a simple point-to-point file transfer, whereas GoAnywhere has way more features.

How was the initial setup?

I did not install it in our environment. Another person who is not with the company anymore installed it. I came into play after it was fully installed and configured.

My initial onboarding was difficult for me because it required some level of programming which I am not savvy with. Initially, I reached out to tech support due to the cryptic errors that I was getting.

I do not use it on a daily basis or a full-time basis. It took about a year to be comfortable with it. I am still learning as I go along. There are still times when I wonder how to do something. I am still learning it, but it took me a good decent year to get acclimated to it.

In terms of maintenance, there is patching that comes out almost every month. It is pretty easy to download and apply the patch. It is pretty quick and painless.

What other advice do I have?

I would rate GoAnywhere MFT an eight out of ten. I have not had any formal training on it. I would love that opportunity. Until then, it is self-learning.

Which deployment model are you using for this solution?

On-premises
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Buyer's Guide
Download our free GoAnywhere MFT Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Product Categories
Managed File Transfer (MFT)
Buyer's Guide
Download our free GoAnywhere MFT Report and get advice and tips from experienced pros sharing their opinions.