GoAnywhere MFT Reviews

We use it to release medical records to other healthcare facilities, attorneys, and insurance companies.

We can share information faster and easier and in a less restrictive manner in terms of sizing.

It has helped to eliminate manual processes. We don't have to mail and fax records, and we don't have to burn them on a CD anymore. We can just drop a record in a folder.

It helps in centralizing the exchange of data between systems, employees, customers, and trading partners, which is extremely important. The easier it is to do, the better it is for us. Previously, we were having issues with faxing, and now, we don't have fax issues. It is a lot faster for the people to whom we're sending records. It is almost instantaneous, whereas with faxing, it has to go out through the fax, and then their fax machine has to pick it up, and then, on somebody's end, it may not work.

All of it is valuable, but the most valuable would be the ability to release medical records without having a limitation for size and not having to deal with the fax machine.

Its user interface is extremely easy. If you can drag and drop, then you're good.

I'm on the admin side of it, and one of the complaints is that it times out too quickly for the people who are using the internet-based part of it. It could be that there is a way to do it, but I just don't know how. 

One of the things that I wish is to not necessarily have to set up a username and password for people with whom we don't frequently share files. For instance, if I want to share files with a patient who is not somebody with whom we share files all the time, I would like them to somehow verify who they are and be able to push the file to them. I shouldn’t have to set them up as a user with a password. It should be almost like Dropbox.

I have been using this solution for about two years.

It is great. I haven't had any issues with it. I've had issues with my IT department, but nothing on the GoAnywhere's side.

I use it for a very specific thing. So, it definitely meets my needs.

They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with me, walked me through things, and explained things to me. They've always been great. I've not had any issues. So, I would rate them a ten out of ten.

Positive

We didn't have any other solution previously. It was just fax and paper or burn a CD.

I was involved in its setup, and my part of it was simple. IT was also involved. There are portions of GoAnywhere that we're not using but IT can use. 

We were having issues with faxing to external people where our faxes wouldn't go through. So, in terms of the implementation strategy, they were the first ones with whom I checked whether they would be interested in doing this. It has just kind of grown from there. People request things from us all the time. If I'm on the phone, I ask them, "Hey, we have this. Is this something that you're interested in?" Sometimes, they say no, but most of the time, it is a yes. So, it has worked out really well.

I started using it in my department, and now, I've got a few other departments that are also using GoAnywhere for the same thing. For example, the business office will use it when people or attorneys request itemized statements or itemized billing if that requester has GoAnywhere.

I did have training courses. They did help me set up exactly what I needed it to be set up for, and that part was really simple.

In terms of maintenance, I'm the one who sets everybody up, and I'm the one who goes through it. Our IT has one person, but he is hardly in it. He usually accesses it when I have an issue. I do have four other staff members who drop things in, but they don't build users. They don't resend passwords or do anything like that.

I would like to say that we have seen an ROI because I don't have to burn CDs and mail them all the time, but I can't give a dollar figure for that.

The cost is fine. It is probably the best software that I've had for the money that we spend for it. I am not aware of any costs in addition to the standard licensing fees. I don't pay for it. IT pays for it.

Our IT did look at other options. I know they looked at Dropbox, but I don't know what else they looked at.

GoAnywhere hasn't helped to eliminate single-function tools or unsecured file transfer methods because we work in medical records, and we don't send things in a non-secure fashion. I personally don't think that the mail is very secure. If we take the fact that we don't burn CDs anymore and we don't have to put them in the mail, then it has helped because now, it is from us to them, and there is no wait time. 

It hasn't enabled us to allocate staff toward other work, and it also hasn't enabled us to acquire or disseminate more data or more documents. It has only helped us to work more efficiently.

I would rate it a ten out of ten. I tell people all the time that they need to get this. I was looking for something like this, and finally, I got it. I'm super happy about it. I don't want to have to go back to the way I was doing it before.

We use the solution for SFTP and HTTPS.

We went from a single client to a clustered environment and that's nice for maintenance work. The thing that has improved is the high-availability.

We basically use the SFTP and HTTPS for transferring files. If it's dealing with SFTP or any kind of secure transfer, we don't hear about it. It's good. Everything works.

Also, for importing information and exporting it, it's not too bad.

We have it implemented on-prem only. That's one of the issues we have. When we restart the agent on each server, it tries to go out to the internet and it takes about a 13-minute timeout before it can move forward. Why is there a 13-minute timeout value when trying to go to the internet? Shouldn't it be a minute or so? We weren't sure why it was taking that long, and then we noticed that it took almost exactly 13 minutes, every single time. We looked into it and we found out that it could be a timeout value. They checked with their developers and they said, "Yeah, it looks like it is a timeout value." We have worked with a support engineer and they definitely know about it, but so far there is no fix.

If they could limit that timeout or give us a way to modify it so we could have a faster timeout, that would help us at least knock out a half-hour's worth of outage.

In addition, when you log in through the GUI, it always fails the first time and says that your time expired, and it makes you log in twice. Supposedly it's a bug. If they could fix that, that would be awesome.

Also, in some areas it could be more user-friendly, when it comes to adding certificates and or keys for access.

The organization I'm working for has been using HelpSystems GoAnywhere MFT for at least a couple of years,  but we just implemented our new cluster environment in February or March, about seven or eight months ago.

So far, the stability has been good. 

The only thing I have noticed is that if you take it down hard, sometimes the startup can get corrupted. So you have to make sure you shut down that application. We had an issue where it lost the NFS mounts for a couple hours. When we tried to bring it back up, it wouldn't recognize where it was at and we had to call support. But most of the time, you don't want to take anything down hard.

Other than that, it seems to be pretty stable.

The support is really good, but the ticket system is not that good.

When you open the ticket, that's the only time you can see what is in the ticket. Support engineers can see it, but if you're a customer and you want to update your ticket or look at the ticket that you created, you can't access it. I think they know about that, but I don't know if they've done anything about it lately. It's one thing I can't stand. If you go to other vendors and you open a ticket, you can actually go into the ticket and update it. You can't do that with GoAnywhere's ticketing system.

I would recommend GoAnywhere, depending on how much it costs. I'm not involved with the cost side of things. For the most part, you can access it from the internet into the web servers, or you can have it only localized. So I would recommend it.

We have three or four admin people who can help maintain it, but that's only in case one of the people isn't available.

We have a lot of different files that we need to move from in-house to a vendor. While our online banking configuration is real-time, we upload files every morning to cover some aspects of that online banking. Customers also send us files and we pull them off of our secure servers and push them on to our core application vendor. In summary, our use case is almost entirely secure file movement: making sure a file gets from here to there.

We're running this as a cluster with four Linux platforms, two at our on-site and two at our co-location site. Always live. 

Our web development team wants to do source code management for change control of our executables. They are working right now on setting that up. GoAnywhere is the resource that handles movements from test to acceptance, and from acceptance into production. The reason we do that with GoAnywhere is that its logging capabilities, of all of the actions that have been taken, are exquisite, in my opinion, and I've been working in core for 40 years. If anybody wants to know if something did or didn't happen, I can point at a specific line in a job log that says yes or no.

It has also centralized the exchange of data. We used to use an iSeries to run our core operations. There was a job scheduler on it, and we used that to invoke certain GoAnywhere jobs to do motion. Since then, we've converted off of the iSeries, and because GoAnywhere can run on Linux or Windows platforms, we didn't need to do away with it. We could just move it. And we could also move some of the scheduling that we still had to do off of the Series and have GoAnywhere's job scheduler handle it for us. And that's what we did.

We used to use two or three other scripted FTP processes in Robo-FTP, where the operator would double-click on an icon on a desktop to do something. Those all got moved into GoAnywhere.

And its workflow features have very much helped us to eliminate manual processes. That has made our operations a lot smoother. We've had some staff changes. One of those staff changes necessitated our automating a bunch of functions and we're doing so and continuing to improve that automation. In addition, the automation of file transfers has helped to reduce workload by about one-third to one-half of an FTE.

In terms of handling more documents, we set up a lot of file transfers to the core application server of documents created in our bank's branch system. GoAnywhere supported all of that.

All of our internal, as well as external file transfers, are secured now, and GoAnywhere is what was used. We used GoAnywhere when we created the external servers to go from FTP to secure FTP and GoAnywhere supported that transition really easily. We were able to get rid of one internal FTP server after we did that.

The workflow features eliminate the need for custom programs and scripts for file transfers. It handles a lot of different things. We have gone into database programming, to some extent, with a few of our transfers that require a bit of translation between how they are when we pick them up and what they need to look like for where we send them. I'm looking forward to using that ability a little bit more.

Another nice feature is that you can invoke a native program from GoAnywhere. That helps you because you don't have to get fancy with agents. If a native program runs on the server that GoAnywhere is running on, like sed or perl, you can use it,

The intuitiveness of GoAnywhere's user interface is pretty good. The nature of job scheduling is that it can sometimes be really intricate, and difficult to see and understand. We've had learning on it, but the main person who supports it for us digs in and finds documentation that explains how to go about things. We'll then run some test jobs to make sure it works the way we think it's going to, and then we'll use it. In general, it's very intuitive.

When it comes to GoAnywhere's workflow features, there are a couple of areas where I'd like to get a little more consistency. The two aspects of scheduling that we use are scheduled jobs and monitors. And there's cross-capability between the two. We've done some philosophical thinking about when a function should be handled by a monitor and when it should be handled by a scheduled job. When a monitor invokes a project to accomplish something, that gets logged as a job. I've had a little difficulty figuring out where to look to see the monitor's activities itself, to see if the monitor is having a problem. 

For instance, if an account on a secure FTP server has expired, the monitor that uses that account doesn't announce to us that it's having a problem. I want to work with them on this to get it fixed.

Another aspect would be greater visibility into exactly what's happening. But part of that is because we haven't learned how to look at it. I still need to establish some training for my people who support this. We've learned a lot and done a lot with the documentation, which is pretty good, but some formal training would really help tie together a lot of the little tidbits of knowledge in our heads.

We have been using HelpSystems GoAnywhere MFT for eight to 10 years.

I don't believe it was any fault of HelpSystems, but the service did stop working for a couple of hours one time. I need to check with them and see if there's a way to restart that says, "Go back and pick up the stuff that didn't run." In this particular instance, the number of things that didn't run was small enough that I could manually look at the schedule screen and figure out what needed to be run. Still, I'm wondering if there's a button I could have pushed that would have taken care of all of that automatically. If that's not a feature they have, that might be something they should implement.

Aside from supporting the occasional new needs, we don't have plans to increase our use of GoAnywhere.

Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop up.

At times we've had some difficulty getting a point across, but I won't assign 100 percent of the responsibility for that to them. Sometimes we won't phrase things correctly. But they don't run away from us. They stick to it and figure out what's going on.

Positive

I didn't do the original deployment. It was done by some engineers who reported to me, and then our web developer did the current implementation of four Linux servers. But the original setup was pretty straightforward.

I have one guy who supports the servers but he rarely has to do anything on them. I also have one web developer who manages all of the jobs. It works out to 1.25 FTEs and that's because they're always looking at ways they can make these projects work better.

GoAnywhere pays for itself easily. It has saved us work and enables us to sleep through the night.

They were open-minded and they did what they could for us, in terms of cost, when we made the transition to GoAnywhere.

And when we migrated from the iSeries to Linux servers, HelpSystems carried forward the startup money that we spent when we originally installed GoAnywhere on the iSeries. We did not have to pay startup fees on the Linux servers. We got credit and that was nice of them.

GoAnywhere was on our radar before we got it. We knew of other options, but after seeing the demo for GoAnywhere, we saw that it does what we needed. I did do a small business case for it that included an examination of other options, but that was a long time ago.

I'm fond of this tool. I don't know how much of an opportunity I'll get to explore other aspects of GoAnywhere's services, but I like what it's doing for us. 

I would 100 percent recommend GoAnywhere to someone else who is looking for solutions in this area.

We use it for SFTP and for hosted software that connects to it through the cloud. We also use the AS2 piece, although that is still in test mode. We move about 10,000 files a day.

We're a hospital and we use it for payroll, the pharmacy, and the cafeteria. And on the admin side, it extracts reports from a third-party location. We also have trading partners and we pass on public and private keys.

GoAnywhere connects to our Azure server. We also have some in-house servers that it connects to. We move files to the Isilon, which is a repository where we store a lot of files.

When we started out, we were a tier-three location. Now we are a tier-one. We started out with no more than about 150 or 200 jobs, and now we have over 1,000 jobs.

GoAnywhere's workflow features have helped us to eliminate manual processes. We had people manually running a job, but now that we have automated it, they don't have to do it anymore. They also don't have to waste time trying to write a program and testing it to see if it's going to work. They send us their requirements and we can code them and provide them with what they need. That gives them more flexibility. They can go on to do other tasks. And if they have to add something or change a filename, they don't have to go through the whole process. They just send in a request to us and that makes it easier for them.

For example, they can send us a request saying, "We need you to create a Secure Folder so that we can communicate and move files with a third party." We set that up and they just drop the files in there and they don't have to worry about whether the file they're trying to send is too large. It allows us to send PDFs. GoAnywhere has helped us to be more diverse than we were before.

It has also helped to eliminate unsecured file transfer methods. We used to use a lot of FTP stuff, and that was not too secure, but we brought in the SFTP and the PTP abilities. Some companies still insist that we use FTP, but we try not to use it. By using secured methods, we know the files are going out in a secure way. We know they're going to go through the firewall.

What we find valuable is that we are able to connect with vendors through SFTP. They are able to send us resource pieces and, when we connect to their side, we are able to transmit files. We can also manipulate the files and rename them.

Another valuable feature is the ability to use calls to run multiple jobs at one time, including recursive calls that go folder by folder and check each one before sending a file. 

We use the FTPS abilities a little and we also use the PTP features. 

In addition, as a company that works in the healthcare field, the main hospital-related software we use is Epic Systems. We deal with ambulatory care through GoAnywhere as well. The Epic side of it is on the cloud and, with GoAnywhere, we're like a "middleman" and we move files between it and other places where they need to be.

We also use the Secure Folders module and the Web Client a lot. For example, we set up external vendors to come in and review files or folders in a Secure Folder. That way they can go in and review whatever information or data they need to do. It helps us to keep in contact with vendors. It's helpful because we don't have to let them into our entire system. We can just give them access to that one folder. They can't add anything and they can't delete anything. We just set up the permissions the way the owner on our side wants them.

The intuitiveness is good. And anytime you need to reference something, you can punch it in on the web and it breaks it down for you, step-by-step. And if that doesn't help, they have a chat line so that you can communicate with them and they point you back in the right direction. And beyond that, they will bring support online and support helps you to resolve the issue.

Some of the description boxes can't be expanded. They're too narrow. You have to slide stuff over to see them.

I have been using HelpSystems GoAnywhere MFT for about four years.

The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what your issue is about, and you tell them, they say, "Hold. Let's get you to support." If they knew even a little bit about it, what it is trying to do, that would take some of the pressure off the support side. If the first echelon of support could say, "Okay, you are trying to create a variable," and could tell you what you have to do, that would be good. Then, if you needed more help, you could go to the tutorial piece.

But if we need any help, they work on the issue and try to get things resolved. They reach out to you to make sure you have all the tools that you need to work with.

Before, everybody was doing their own programming, using SFTP server scripts for multiple servers. Everything was totally different. You may have had your way of doing it. I may have had my way of doing it, but there were no standards. Somebody wrote things in C#, somebody else in C+, and others in Python. They might end up with the same results, but when you had to troubleshoot somebody's work, you just couldn't understand the way it flows.

At one point our company had IBM Sterling Managed File Transfer but we got rid of that. We had bought a full package from IBM, but we weren't using all the components. We were just using one or two pieces of it. But we are using as much as we can of GoAnywhere and when they add more new components that just makes it that much more valuable.

The initial setup was relatively straightforward, but no solution is entirely straightforward. You always have to reach out to support for assistance, if you have never used the product or something similar to it. While it's pretty straightforward, there are times when you have to ask questions.

The whole process took about a day, although I wasn't here when they implemented it. As for me, I hadn't done any programming in 30-plus years, but it brought me back into it. They don't use that same language anymore; there's no more COBOL. It's a different world.

Over the time we have had it, and given the things we have been able to do with it, it has paid for itself. Using all the features it has saves the company money. We went from a small number of jobs to over 1,000 jobs. If it weren't a good product, we would never have been able to add to it like that. We would have tried to find another solution.

Our IT department and its director like it because we are able to manipulate things and produce what the third party or the vendor or the customer needs. We have gotten our money's worth.

They have an open-door policy. You can call them and they are willing to set up an appointment, come in, and show you what they have to offer and how it would be of benefit. It would be well worth your time to listen to what they have to say.

It's a good system, one of the best I've seen so far, and I've been out there on the internet, looking at different systems. They don't mind working with you and they don't mind giving you the software to test for 30 days. Once you get an understanding of it and you get the outcome, what you're looking for, it's good.

We can use almost any type of program with GoAnywhere, and it allows you to manipulate many things. We can use the C# side of it, and we use SQL and MySQL as well.

We are using it for Managed File Transfer and secure FTP and BGP processes for incoming and outgoing files. We also move data inside of the network using the GoAnywhere agent between servers, and we have also used the scripting capabilities of GoAnywhere for the change in a file's name and other things.

GoAnywhere MFT helps centralize the exchange of data between systems, employees, customers, and trading partners.

The interface of GoAnywhere MFT is good. It is easy to use. It is clear. The help is very good.

GoAnywhere’s workflow features eliminate the need for custom programs and scripts for file transfer. It is very important for us because normally when you receive the file, you need to perform a lot of work to be sure that you can deliver or integrate with the backend. It helps to have the capabilities for automation or manipulation of the files through the workflows.

GoAnywhere’s workflow features help to eliminate manual processes, especially processes related to encryption using BGP.

It is very easy to use. It is easy to create projects in a graphical environment. The configuration and the setup of the environment is very easy. In general, the use of the software is very simple. It is clear, and it is one of the best products. 

It is very simple to use, and it is powerful. The configuration is very flexible in terms of the protocols and algorithms for encryption and security configuration.

In some cases, the logs need deeper information. In terms of communication and checking, they need to go a little deeper.

In some scenarios, when you are in a cluster environment, the load-balancing capabilities of the gateway need to be improved a little. This functionality needs some improvement.

In general, workflow features are good, but when you need to use the transformation capabilities, there are some problems in terms of the way they manage the resources of the machine. There are some limitations in the size of the file, so the transformation capability has to be improved. 

I have been using this solution for 3 years.

Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the customers have the same experience, but in our opinion, it needs some improvement in terms of the response time. I would rate their support a 7 out of 10.

Neutral

We work with some IBM products, such as IBM Sterling File Gateway. In some scenarios, it is as powerful as GoAnywhere MFT, but it is much more complex to use and set up. GoAnywhere MFT is easier. IBM has an advantage in terms of support of Connect:Direct, which is a proprietary protocol. It is a very strong protocol. It is one of the differentiators of IBM.

Its deployment is very easy.

We are not making a calculation, but it depends on the kind of file you are moving. In some cases, if the file does not go through, you could have problems with the logistics, but I do not have a number for the return on investment.

It is very attractive. In terms of the capacity of the product and functionality, it is a good price. Considering its capabilities, its price is good. 

We know GoAnywhere has the capability to connect to popular ICAP servers, but we are not using any.

I would rate GoAnywhere MFT a 9 out of 10.

We're using GoAnywhere mostly for file transfers to different sites. Normally, we allow any incoming transfer. We go out and grab the files and bring them in through the GoAnywhere system.

GoAnywhere makes it easy to move files around. We have quite a bit of information we have to transfer to around 300 different companies that require us to send data on a regular basis. If we did this manually, it would require several employees. 

With GoAnywhere's workflow features, we don't need to write custom programs and scripts for file transfers. We could write them, but it would cost more time and man-hours to get done. By centralizing everything in GoAnywhere, we're able to eliminate 100 or so custom programs and scripts. 

GoAnywhere automates all of the file transfers, so we don't have to do it manually. We're sending out files every minute. It has reduced our workload tremendously and made everything less complicated. We're not necessarily sending out more files, but we're saving time. If I had to quantify it, I would estimate that it cuts our workload by about 80 hours a week.

GoAnywhere centralizes the data exchange, saving us quite a bit of time.

GoAnywhere's interface could be a little more intuitive. It can be hard to grasp at first, but once you have a decent understanding, it's pretty straightforward.

We've been using GoAnywhere for four or five years.

The program is great. We've never really had a problem with stability. We did have an issue with the old server we were running it on, but that's not GoAnywhere's problem.

I've never had any issues with scalability. I'm sure we'll add more jobs to GoAnywhere in the future. We add them every now and then, but it's not frequent. We're already using it fairly extensively. However, we probably don't know what features are available, so we could possibly do more.

We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They helped us transfer several jobs to the new server because the syntax of setting it up wasn't exactly the same. We were migrating from a pretty old version.

Positive

I wasn't involved with the initial deployment, but it takes less than an hour to set GoAnywhere up and move it to a new server. Most of that time was spent moving the jobs over because we had preexisting jobs to move from the old server. It takes one systems analyst to manage GoAnywhere, and it's not a full-time job. 

GoAnywhere is low cost for what it does, and we save a lot of hours with it.

I rate HelpSystems GoAnywhere MFT 10 out of 10. It's a great product that does everything we need it to do. I would advise anyone implementing GoAnywhere to get some training and learn how to build different jobs.

We are a healthcare company, and large employers and health plans will hire us to provide our services to their employees and members. They then have to send us files as to who their employees are, and we have to process them under the guidance of HIPAA. GoAnywhere is our file transfer platform for securely sharing health information.

The workflow features eliminate the need for custom programs and scripts for file transfers. The impact has been huge and has saved us many months of engineering time. GoAnywhere's workflow features have helped us eliminate manual processes and have streamlined our operations and made them more secure and repeatable.

We have been able to eliminate single-function tools or unsecured file transfer methods like email-based file transfers. Before switching to GoAnywhere, we had a lot of files being sent to us over email.

GoAnywhere has enabled us to allocate staff toward other work and has freed up engineering talent to focus on more important problems. We have been able to reduce the workload as well.

We like that GoAnywhere helps to centralize the exchange of data among our systems, employees, and customers. We wanted something that was scalable and secure and had a nice API, so we could automate the creation of new accounts and new directories and build a workflow around it. Every time we sign up a new customer, we can automatically create a setup for them. Some customers use a username and password, and others use a pre-shared key. We can build the workflow so that when we receive a new file, it alerts our application servers to go pick it up and process it. It is our one and only method by which we exchange data with our largest customers.

The user interface is highly intuitive; we got it set up and running within a matter of days. It is useful when support staff are trying to troubleshoot issues.

The comprehensiveness of GoAnywhere's workflow features is very high, and it has met all of our needs.

At present, HelpSystems GoAnywhere MFT integrates with an antivirus solution, but it's a bit kludgy. It would be nice if the antivirus were built into the product so that it doesn't require integration.

We've been using it for four and a half years.

It's been very stable, and we have never had issues. It's stable enough that we give our customers a service level on the service that we provide with this solution.

For what we do, it scales perfectly. We haven't had any issues.

We use it for two or three different use cases, and it gets used every single day. It's mission-critical to us.

We're not adding any new use cases to it at present, but our use of it will grow as we assign new customers.

I haven't personally contacted technical support, but as far as I know, we've had no issues with it.

We previously used a homegrown solution and switched because we wanted something that would scale and that wouldn't require customization every time we signed up a new customer.

The initial setup was very straightforward and fast. We had it going and were using it within a matter of days.

The part-time effort of one engineer is required for maintenance of the solution.

We implemented it ourselves.

As for ROI, it probably paid for itself in the first two months. The license cost for the first year was roughly equivalent to two months of an engineer's salary. By freeing up engineers from creating customized solutions, it paid for itself immediately.

HelpSystems GoAnywhere MFT is very reasonably priced for the value it brings.

Make sure that you fully spec out your environment and include all the servers, clusters, and features you're going to need before you worry about the price.

If you are dependent on file transfers for your business, there isn't a better solution. Don't waste your time trying to evaluate other solutions. I would highly recommend GoAnywhere and would rate it at ten on a scale from one to ten.

We are in the healthcare industry and we use GoAnywhere for file transfers in our finance, HR, clinical and logistical processes

GoAnywhere has helped improve our organization through the centralization of file transfer management, as well as standards enforcement. The error reporting and file auditing capabilities make troubleshooting problems and issues a fairly straightforward process.

GoAnywhere is the perfect tool to help centralize the exchange of data between systems, employees, customers, and trading partners. This is of critical importance to us because in previous implementations, where we've had trouble connecting with our partners and vendors and such, from a troubleshooting perspective it could take a day to solve an issue, but using the GoAnywhere tools & capabilities, we can address  most issues in minutes, instead of hours.

The user interface is intuitive, although someone who's not familiar with coding may have a little bit more of a challenge with it. I have a background in programming and infrastructure, and I found that it was logical & well designed. 

The comprehensiveness of GoAnywhere's workflow features is fantastic. 

The workflow features almost completely eliminate the need for custom programs and scripts for file transfers. I would estimate that we have cut out custom scripts by about 95%. For the remaining 5%, we use the OS integration feature to allow us to interface with a given system and run OS native commands/scripts/operations from within GoAnywhere.

The elimination of custom scripts for every transfer was an important and valuable step for the organization from an operations, maintenance & support perspective.  We can build out a Managed File Transfer process in GoAnywhere with none of the hassles and headaches associated with scripts in an hour vs. custom scripting processes that would take significantly longer to develop and deploy.  we are doing the same work that existed prior to implementing GoAnywhere, but now the processes are faster, simpler, more supportable and secure.  With GoAnywhere, we are able to service our customers much faster and in a much more dependable, consistent and reliable manner.

The automation of file transfers has helped to reduce our workload for file transfers, freeing us up to focus more on the business requirements. For example, in the past, my customers would come to me with, "Hey. I can't find my files, they haven't been downloaded today."  With GoAnywhere we are able to give them a notification via email processes we build into our GoAnywhere jobs, allowing them to see the status of their respective file transfers.

Within the specific context of an organization-wide project, we managed to accomplish MFT request turnaround in a few days where previously, it may day weeks with our previous toolset.

I find the entire solution to be useful for what I do.

Specifically, the encryption & certificate functions, the ability to reuse a defined resource (SFTP server/Network share, e.g.) across multiple transfers and the granularity of the audit logs functionality is a solid tool for troubleshooting.

The support desk has room for improvement. I keep opening tickets and they keep telling me that they're closed, but they're not resolved.

Customer service is an area in need of improvement.

We have been using HelpSystems GoAnywhere MFT since the spring of 2018.

Since we implemented GoAnywhere in the spring of 2018, there has been one bug that has caused us any issues. It was readily addressed by contacting the help desk.

Overall, stability has been rock solid.

I transfer tens of thousands of files per week and scalability is not a problem. I honestly think I would have difficulty scaling GoAnywhere to a point where a point where I would be concerned.

The users we have are GoAnywhere admins and they build managed file transfers. There aren't any functionalities that our customer community has access to.

At this point, more than 70% of our Managed File Transfer processes are utilizing GoAnywhere. The goal, although it may never be fully attained, is to get the rest of those outliers doing file transfers through the secure and dependable enterprise-grade system that is GoAnywhere.

In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.

Prior to GoAnywhere, we used native operating system shell scripts and, worse, daily human processes.

The initial setup is pretty straightforward. Their installation methodologies and their architectural configuration are pretty much laid out for you in their marketing documentation. From an implementation perspective, everything is there for you.

The installation took a couple of hours but from that point, it took probably two weeks before it was in functional production.   The strength of GoAnywhere is in the vary rich toolset.  Unfortunately, that also means that there can be a learning curve as one starts to implement it into Production.

I was the implementer of this product and I didn't require the help of a third party. Any issues or concerns I had during the implementation phase were readily addressed by the vendors (then) support staff.  At the time, they were very good at answering quickly and responding to the implementation issues that I encountered.  At the present time, I would suspect that the support is not to the level it was when we implemented GoAnywhere in 2018.

For the first three years, our GoANywhere implementation was really a one-man band in terms of managing the system, including implementing functionality.  As we have grown i to the systm a second administrator has beendrafted into the MFT Team.  

For what we pay to GoAnywhere every year, we are getting a fantastic deal. From a dollar perspective, it provides very good value.

We reviewed three other products prior to implementing GoAnywhere. One that I recall is MOVEit, which was an Ipswitch product at the time.

The user interface that MOVEit had was abysmal. In contrast, the user interface that GoAnywhere has is intuitive and although it obviously depends on each individual user, overall, it's great. The ability to employ the functions and build out what needs to be built out is not a difficult process. It can be complex in some instances, but it's not difficult.

We are not running the latest version; however, it is only because we are too busy with other things at the moment.

For me, this solution is fantastic. I'm able to solve a lot of problems for my organization by using the whole collection of features in GoAnywhere.

I would rate this solution a nine out of ten.