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Google Vault pros and cons

Vendor: Google
4.4 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Google Vault simplifies file retrieval from Google Drive and Gmail.
Automatic document and email retention is a valuable feature.
The search functionality allows quick access to emails and additional details like headers.
Retention policies are highly appreciated, preserving data across multiple channels even after deletion.
Google Vault is praised for its reliability and scalability.

CONS

Searching could be improved due to limitations and occasional inaccuracies in search results.
The knowledge base lacks depth, affecting user guidance.
Export options are limited, with demands for more formats and improved data export timing.
There is a need for an eDiscovery manager account similar to Microsoft 365 for better file management.
Customer service is lacking, particularly in comparison to Microsoft, which offers more features in compliance and retention.
 

Google Vault Pros review quotes

Rahul Gill - PeerSpot reviewer
GWS/M365 Consultant at a tech services company with 10,001+ employees
Oct 7, 2025
What I appreciate about Google Vault is that one of the best features is the ability to use retention policies; it covers mail, chat groups, calendars, sites, Drive, and Google Voice, and the data will remain in Google Vault even if it gets deleted by the user accidentally or intentionally.
JE
President at Data Integration Group
Dec 9, 2024
One of the noteworthy aspects is that nothing ever gets deleted, which is convenient.
Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Jul 28, 2023
You can retrieve any type of data; for example, if a user accidentally deletes data, as an admin with access to Google Vault, you can easily restore the deleted data.
Learn what your peers think about Google Vault. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Digna Rivas - PeerSpot reviewer
Service Desk Specialist (L1 Plus) at Electric AI
Jul 11, 2023
The audit part of the tool is the most useful for me.
AshirbadDasmohapatra - PeerSpot reviewer
Lead Engineer - Work Modernization at Searce Inc
Aug 21, 2023
Google Vault is a solution we can use for the data export of end-users.
Jolier Partosan - PeerSpot reviewer
IT Administrator at FRONTEO USA
Mar 22, 2023
My impression is that the initial setup process is not that difficult.
Mo Fota - PeerSpot reviewer
IT Manager at Supercar Blondie Social Media FZCO
Nov 6, 2023
It is a very stable solution...It is a very scalable solution.
reviewer2221092 - PeerSpot reviewer
Support Engineer at a manufacturing company with 11-50 employees
Jun 27, 2023
Data retention is very valuable to us.
Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Feb 3, 2021
In my opinion, the search functionality is the best feature. With Google Vault, we can quickly search for any email within Gmail accounts. And then we can get further information, such as if you want the full header or want to know any extra details about the emails.
TE
Information Technology Manager at Powercomm Construction Inc.
Jan 31, 2021
The most valuable features are automatic document and email retention.
 

Google Vault Cons review quotes

Rahul Gill - PeerSpot reviewer
GWS/M365 Consultant at a tech services company with 10,001+ employees
Oct 7, 2025
Compared to Microsoft, they have more features in terms of compliance and retention policies.
JE
President at Data Integration Group
Dec 9, 2024
Customer service has been a bit lacking.
Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Jul 28, 2023
One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups.
Learn what your peers think about Google Vault. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
Digna Rivas - PeerSpot reviewer
Service Desk Specialist (L1 Plus) at Electric AI
Jul 11, 2023
So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results.
AshirbadDasmohapatra - PeerSpot reviewer
Lead Engineer - Work Modernization at Searce Inc
Aug 21, 2023
Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data.
Jolier Partosan - PeerSpot reviewer
IT Administrator at FRONTEO USA
Mar 22, 2023
My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files.
Mo Fota - PeerSpot reviewer
IT Manager at Supercar Blondie Social Media FZCO
Nov 6, 2023
Google Vault lacks speed.
reviewer2221092 - PeerSpot reviewer
Support Engineer at a manufacturing company with 11-50 employees
Jun 27, 2023
It would be nice if Google would let us download the data in different formats.
Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Feb 3, 2021
Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed.
TE
Information Technology Manager at Powercomm Construction Inc.
Jan 31, 2021
The knowledge base is not as in-depth as it should be.