What is our primary use case?
We are primarily working with German solutions, which include a European solution called Worldline and a combination of OpenWay. We work with Worldline and OpenWay solutions, where OpenWay is based out of Belgium but has a strong presence in Central Asian countries; hence, we have a combination of those solutions.
Web technology is what we use, as we have various combinations and since we are in the hosting business, we select vendors or merchants or payment providers such as banks, leading to a multi-combination solution that we host.
We have hardware solutions such as IBM Power servers and HPE ProLiant DL Servers, as well as some small assorted servers and HSMs from Thales, while on the software side, we have a variety of combinations that include some open-source solutions, Oracle database, and products such as Hypervisor, VMware, and Linux, along with many other products.
We have various ProLiant servers dedicated to different functions, but the bulk of our usage is from the DL 380 series and 580 series, which are the servers that we are using.
We have an on-site, on-premises solution and are using it as a solution provider; it is not exactly a SaaS model, but we host various solutions on those platforms.
The primary features of the 380 and 580 we find valuable are high availability and performance, as well as better response from the storage combination that we are using; they are fully fault-resilient—not exactly like our IBM Power series, but some combinations work well.
What is most valuable?
The primary features of the 380 and 580 we find valuable are high availability and performance, as well as better response from the storage combination that we are using; they are fully fault-resilient—not exactly like our IBM Power series, but some combinations work well. The price-performance ratio is better than IBM counterparts, which is why we have opted for these solutions.
What needs improvement?
We are not using PowerVM because of certain limitations; it is on a back-end engine. However, we are using other components such as vSphere for some small interfaces, and those are the main components we are utilizing.
Since these servers are fully dedicated to various high-end solutions, they have some embedded features that their kernel and applications are using, which are bound to that functionality. We may not provide an exact assessment on its usage, but we are considering those products for some AI solutions; however, we are currently in the review stage and have not concluded our evaluation on how those are utilized yet.
We are aware of the pricing of HPE ProLiant DL servers, but not off the cuff. We have obviously acquired those solutions ex-Pakistan, so they are on the rise, and while we do not remember those prices offhand, they are generally better than the IBM series, although they are becoming slightly pricey in Pakistan due to processor shortages and demand.
Improvements could be made in database engine hosting services because, as it stands, the pricing of Oracle is too high from both the service and software solution perspectives. If pricing can be reduced, especially for DB servers, that could have a direct positive impact on the overall solution.
Regarding reliability, it has been satisfactory so far, but since the distributors are not physically present in Pakistan, that creates a risk for long-term large customers. They provide import-based services, necessitating us to over-invest in backup stock and offline servers. If there was a market presence from those players in Pakistan, it could benefit both clients and distributors by reducing the need for investment in backup inventory.
For how long have I used the solution?
We have primarily been working with HPE ProLiant DL servers since 2018 and 2019; the 580s were added later, but the 380s were added earlier on, along with the 160 and other ProLiant servers added at various stages.
What do I think about the stability of the solution?
Regarding reliability, it has been satisfactory so far, but since the distributors are not physically present in Pakistan, that creates a risk for long-term large customers.
What do I think about the scalability of the solution?
Since these servers are fully dedicated to various high-end solutions, they have some embedded features that their kernel and applications are using, which are bound to that functionality.
From our usage point of view, we rely less on onboard storage, depending instead on SANs and NAS, and the fiber connections and throughput are satisfactory. As for the AI solution we are considering, that needs to be assessed separately since it is uncharted territory, but if successful, it will definitely be advantageous for us.
How are customer service and support?
We do not communicate directly with HPE's technical support because our local support company is primarily responsible; we only ensured initial support from the Singapore office, which is the primary supplier.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
HPE ProLiant DL servers were our first installation at this particular entity; we have used them for other companies, but that is not relevant here.
How was the initial setup?
The initial setup and deployment were very simple and easy, likely due to our partners and third-party vendors providing excellent service; their experienced personnel in Pakistan ensured there were no issues. It felt more like a plug-and-play solution.
What about the implementation team?
We participated in the initial setup and deployment of HPE ProLiant DL servers, though not in a very hands-on capacity, as our technical team worked on it; however, we were involved in the acquisition decision and the overall process.
What was our ROI?
We have not thoroughly explored the return on investment or cost savings from energy-efficient components because energy pricing has been skyrocketing in Pakistan, which has impacted us.
What other advice do I have?
We have hardware solutions such as IBM Power servers and HPE ProLiant DL Servers, as well as some small assorted servers and HSMs from Thales, while on the software side, we have a variety of combinations that include some open-source solutions.
We are still working with HPE ProLiant DL Servers.
We are not familiar with the Lights-Out feature; an explanation and elaboration would be appreciated, as we may know it by a different name.
We do not communicate directly with HPE's technical support because our local support company is primarily responsible; we only ensured initial support from the Singapore office, which is the primary supplier.
If there was a market presence from those players in Pakistan, it could benefit both clients and distributors by reducing the need for investment in backup inventory.
We would rate HPE ProLiant DL Servers between seven and eight, with seven being acceptable; it is not like the fault-tolerant performance solutions we used in the past, which excelled, but we viewed HPE ProLiant 580 as a better price-performance combination despite it not having all the features present in those previous solutions. Our overall rating for this product is seven out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other