Service and Support
IBM Business Automation Workflow support quality, ranging from Level 1 to Level 2, varies. Prompt responses are provided when well-prepared with logs and details. Users have experienced occasional delays and the necessity of repeated details. Complex issues might require time-consuming escalations. Satisfaction is mixed, with some stating timely responses, while others indicate frustration. On-premises users report more complexity. Customer service receives positive remarks, emphasizing professionalism and timeliness. License-based support is efficient, while some users report minimal recent contact.
Deployment
Many users find IBM Business Automation Workflow's initial setup straightforward, benefiting from its simple installation and configuration process. However, some experience complexity, especially with high customization, scripting, or when lacking technical expertise. Containerization efforts are simplifying the setup, yet comprehensive deployments may demand significant resources and expertise. Setup duration varies, from quick implementations in minutes to multi-month processes involving extensive team collaboration, particularly for large enterprises with complex requirements.
Scalability
IBM Business Automation Workflow demonstrates strong scalability, efficiently managing thousands of users and transactions daily. It supports both horizontal and vertical scaling, optimized by infrastructure use and version choice. Organizations report no significant challenges, noting flexibility in deployment options, including on-premises and cloud. Its scalability meets enterprise-level demands, handling concurrent users effectively, and it is customizable within constraints. Assessments rate its scalability positively, aligning it with current and future requirements.
Stability
IBM Business Automation Workflow is generally stable with high ratings, although performance can depend on proper setup and maintenance. Initial issues were often resolved after gaining familiarity with the system. Factors such as OS, middleware, and correct deployment practices support stability. Variations exist depending on environments, with best performance on AIX and acceptable performance on Linux. Some users report maintenance activities affecting availability. Instances highlight robust performance in large-scale deployments despite initial challenges.
