Infor M3 Reviews

The ERP is for all main manufacturers that work with production or distribution. It's used to manage a warehouse, stock, and to provide an overview of purchasing and sales.

All of the different aspects are managed by different companies, like finance, production, sales, and distribution.

Most of the customers need to move to the cloud, but we still have a lot of customers who deploy the solution on-premises.

The most valuable feature is the ability to cover different types of activities, and the requirement for maintenance and data is very low.

I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI. It's a bit complex. If you want a special overview of different data, you need to move to BI. In some cases, it's difficult to have all of the data on the same screen.

It's possible to do it, but it needs some development. Infor is working on it, so we should see some improvements in the next couple of months.

I was a direct user of M3 for about eight years. I have been an M3 consultant for six years.

We haven't had any issues with stability.

I would rate the stability as nine out of ten.

It's easy to scale.

I would rate the scalability as eight out of ten.

Technical support is responsive. At times, the level of feedback is poor. Sometimes the people who take care of the cases don't have the right level of knowledge.

It's difficult to change the level of the case. We always speak to the same guys. It's difficult to have someone else work on the issue. Maybe they work with different levels, but I haven't seen that.

I used to work with SAP, but I prefer M3. SAP is more difficult and complex as an ERP because there's a lot of data to manage.

It's easy to set up with just a cloud environment, depending on if all of your data is well managed or not. A lot of customers don't have a clear view of all the data. In a lot of cases, they haven't managed the data for a while, so you have very old data or data that isn't updated or used anymore.

It might be more challenging to use on the client side.

Most of the customers would like to improve and change a little bit of the process because it's difficult for them. The most difficult part is to auto-manage the data and travel to the new ERP.

It could take from six months to two years to set everything up, including planning.

I would rate this solution as eight out of ten. 

My advice is to check and clean all of the different data that you already manage, like customer data, supplier data, and item data. These should be cleaned before entry. You should also check the different processes so you have a good understanding of them.

We used the product for warehouse management.

The user interface and user experience were good.

The solution must provide more learning documents. Researching and going through the configuration takes a lot of time. I took a lot of time on how to find the portals. It would be nice if more information about the product were available online.

I worked with Infor M3 and SAP for an integration. I am using the latest version of the solution.

The tool’s stability is good. It could compete with SAP.

The product’s scalability is quite good. We trained four to five people to use the solution.

The initial setup was good. The initial setup and integration took around five working days. The deployment took around two to three weeks. The configuration takes a lot of time.

To deploy the solution, we needed two SAP ABAP consultants.

Users must go for a yearly license. The monthly license is not reliable.

SAP would be a more reliable ERP compared to Infor M3.

It is a good tool. It's competing with SAP Fiori. The solution must develop more apps to make the approvals and reporting more convenient. Overall, I rate the product an eight out of ten.

Our customers use M3 for their whole steel manufacturing business including the financial, industrial, and HR models.

It's very stable, and it handles all types of industrial and manufacturing businesses in very good ways. I've found it to be easy.

Infor is continually improving their products; they are constantly upgrading and developing their products.

Infor should create one product to handle the whole business. At present, they make ERP systems for each type of business, and then sell additional features. I would like to have one system handing all organizations or all the business in deep ways and not have to buy additional features.

I've been using this solution for about one year.

It is very stable.

Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74 applications, you will have to talk to several people. One person won't know all of the products well. Because of that, I would give technical support an eight out of ten.

Positive

If you've got the business a hundred percent right, then the initial setup will be easy. However, if you don't understand the business or the main goal of the organization, it'll be very difficult.

M3 is a very complicated application for the implementer because there are lot of configuration streams in the industry. If you understand the main goal of the organization, then you will know how to configure it right from the start. Then, you can make it simple for the end user.

Depending on the case, deployment can take days to weeks.

There is a yearly licensing cost.

The price is based on the modules you need. There are several modules, such as the HR module, accounting module, sales module, scheduling module, etc., and the price will vary depending on the number of modules you choose.

The customers always say that it's very expensive. It can cost a lot of money if your organization is huge. It's not implemented in a lot of organizations in my country because it's too expensive.

First, you will need to understand the business and know what is expected from the M3 product.

Second, you will need to sit with one of the experts to show him the know-how and to show how to configure this product to achieve the company's main goal.

I would rate Infor M3 at nine on a scale from one to ten.

We are using it for running a manufacturing business. We are using it for all aspects of manufacturing, inventory, and sales order processing.

It hasn't improved the business yet. That's because implementation was led by the IT function, rather than by the business. 

Its ease of use is most valuable. Inquiries are transparent, and it shows good information on each screen. We don't have to go to 14 different screens to find out about one item, which is a big advantage.

Its initial setup was probably complex, but it is a very good system.

The company has been using it for four years.

The product I supplied is stable, but we are doing things that we shouldn't be doing.

It's good. I used it once in another company some years ago. It was a smaller organization.

I don't have any experience with their support.

It was before my time in the company, and I don't know which package it was.

It was probably complex. The configuration appears to have been designed around theory rather than practice. 

The IT people who don't understand the business decided how the system would be used, and the people in the business let them do it. That's why I'm there. I'm there to fix things. If people didn't do these things wrong, then I wouldn't have a job. If people didn't need understanding, then you wouldn't have a job either.

The deployment is still carrying on. It's rolling out through different operations. It's a multinational organization.

It was done in-house. It is deployed at multiple locations all around the world. It required far too many people. We probably had about 40 people. There has been some changeover of people. People implementing a class-leading ERP system are suddenly very attractive to the market. So, there is quite a lot of staff turnover, and we're going through being given new internal support people.

I don't really know what they did. It was before my time in the company.

Just like implementing an ERP system, you should define your business processes and map your business in the way you want to work in the future. You should tell your product consultants, "This is how we want to run our business. Please configure your system to do what we want," as opposed to letting the product consultant come in and say, "Oh, look, our system will do this." It shouldn't be done in a way where they set the system up and then the business follows the system. You always have to work the other way around.

I would rate it a 10 out of 10. It is a very good system.

In my company, I use the tool for back-end data or to control the entries in the back-end database. My company also extracts data, after which it gets pushed to the data lake and data fabric, and then we pull the data into our web applications.

The most valuable feature of the solution is its ability to allow our company to extract data from ERP, so we don't use it for applications. My company is able to pull data with the help of the tool.

I haven't received any complaints from the customers' end related to the product.

The product's technical support has certain shortcomings. Sometimes, my company doesn't get a proper response from their end. The technical support needs to improve.

I have experience with Infor M3. I am a customer of the tool.

Stability-wise, I rate the solution a seven out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten.

The solution's technical support is good. I rate the technical support an eight out of ten.

Positive

The product's initial setup phase is easy.

The time required for the deployment of the product varies from client to client. The whole deployment process in general takes around three to six months, which includes all the configurations of all the different modules, like finance.

Around four to five engineers or architects are required to take care of the deployment process.

The product is useful for supply chain management since some of the tool's users or clients are in the manufacturing or fashion industries, while some are in distribution and supply chain management. A few of my company's clients who use the product are in the chemical-based industry.

It is not me but another team in my company that works on the integration part of the product. I look into integrations involving banks and credit card information.

The best advantage of the product revolves around the fact it is easy to set it up in my company. After the tool gets configured, my company can start using it directly.

I won't say that the maintenance of the product is easy. I don't see any problems with the product when it comes to maintenance, but sometimes, there are issues on the business side, especially when users delete some wrong data entered into the system instead of making corrections. In general, my company faces some data integrity issues. Around two to three people are required to maintain the product.

It is an easy product to plug in and use with other products. Once you are confident with the product, you can start using it.

Before purchasing the product, it is important to explore the tool and see whether it meets your company's needs while also considering whether the tool fits within your budget.

I rate the tool an eight out of ten.

I'm the manager of IT applications and we are customers of Infor M3.

The solution provides all modules, supply chain, HR - it's good for management. 

From a technology perspective, this is an old solution making it harder to integrate and maintain. Ideally, they should be offering a cloud-based alternative.

I've been using this solution for six years. 

The solution is stable but not agile so, for example, supporting new versions of the browser isn't an option. The technology is old. 

The technical support is average, it could be improved. 

The initial setup involved lots of infrastructure and was quite complex. We had a partner helping us and deployment took about six months. 

This is an expensive solution. 

We are mainly using this solution in the applications for accounts payable, and general ledgers.

It has improved the way our organization functions by keeping things in order.

The most valuable feature of this solution is the Infor GL tool that allows us to do our application support and development.

The implementation could be simplified, it's complex.

A cheaper price for the same quality would be nice.

I have been using Infor M3 for 20 years. We use this solution from day-to-day.

We are not using the latest version, we are a version or two behind.

I am using Infor; it's an ERP system and that's what I support.

It used to be called Lawson software, under the name Infor.

It's a stable solution. We have not experienced any issues.

I think that it's a scalable solution.

We have one application where every employee uses it.

I don't use technical support often, but it's good.

I would rate them an eight out of ten. I don't work with them often enough.

The response time is pretty good.

Previously, I was using ROSS Systems. 

They switched to Infor M3 because they were looking for more functionality and wanted to get all of the applications under one suite.

The initial setup is complex. It took a year and a half to put in a significant version upgrade.

It's very complex, there are many bits and pieces.

I would recommend Infor M3 to others who are interested in using it.

It does what we need it to do, and it doesn't fail very often.

I would rate Infor M3 an eight out of ten.