Users appreciate LogMeIn Pro for its reliability, ease of use, and remote access capabilities. They highlight its file transfer functionality and multi-monitor support. The performance is noted as fast and efficient, while security features provide peace of mind. The setup process is straightforward, making it accessible for various technical skill levels. Customer support is frequently mentioned positively, contributing to a dependable experience. The integration with mobile devices enhances its flexibility and accessibility.
- "Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
- "Once I landed on LogMeIn, they were so reliable, and they fitted my needs so well, that I have been satisfied ever since."
- "It improves time and efficiency, both."
Some users mentioned that LogMeIn Pro lacks responsiveness during remote sessions. It experiences occasional connectivity issues which can disrupt workflow. High costs compared to similar alternatives were noted. Installations can be cumbersome at times. Users reported that updates sometimes introduce new bugs instead of fixing existing problems. Performance issues were pointed out during high-traffic periods. They also expressed concerns about the customer support not being as effective or timely as expected.
- "The only drawback with LogMeIn is that the pricing structure has been increasing so rapidly, that's a turnoff."
- "Lower the price for an individual user. The company does not scale the price based upon use."
- "The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those."
