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Akhilendra Singh - PeerSpot reviewer
Engagement Manager at Capgemini
Real User
Feb 22, 2022
Efficient operations, highly secure, and responsive support
Pros and Cons
  • "Microsoft Azure DevOps has helped the developers a lot and we are deploying process changes very frequently and simultaneously. A lot of my team members that are developers are updating the code in parallel using Git. Additionally, Microsoft Azure DevOps is providing a very good approval mechanism. Overall it is benefiting by creating efficiency in production deployment and applications, our new releases are running well. The security of secured is good."
  • "We are facing a lot of issues in the development of containerized solutions. We are facing a lot of challenges in this area. They could make the process simpler."

What is our primary use case?

We are using Azure DevOps for continuous integration and continuous deployment.

What is most valuable?

Microsoft Azure DevOps has helped the developers a lot and we are deploying process changes very frequently and simultaneously. A lot of my team members that are developers are updating the code in parallel using Git. Additionally, Microsoft Azure DevOps is providing a very good approval mechanism. Overall it is benefiting by creating efficiency in production deployment and applications, our new releases are running well. The security of secured is good.

What needs improvement?

We are facing a lot of issues in the development of containerized solutions. We are facing a lot of challenges in this area. They could make the process simpler.

For how long have I used the solution?

I have been using Microsoft Azure DevOps for approximately four years.

Buyer's Guide
Microsoft Azure DevOps
March 2026
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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How are customer service and support?

The technical support from Microsoft Azure DevOps is good. Whenever we have raised a ticket with priority, we had a very good response from the technical team. My experience with Microsoft support is very good.

How was the initial setup?

The integrations of Microsoft Azure DevOps are good and the implementation is not difficult. The testing of the solution went well.

What was our ROI?

I have seen a return on investment from using Microsoft Azure DevOps.

What other advice do I have?

We have spread the knowledge about Microsoft Azure DevOps to a lot of our customers. We have organized a lot of training sessions because we are Microsoft's gold partner. That is why we promote all the tools and technologies which are part of Microsoft and we're also using them.

I rate Microsoft Azure DevOps a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Head of .NET Department at Evozon
MSP
Feb 17, 2022
Integrates well, scalable, and straightforward setup
Pros and Cons
  • "My team likes the integration that Microsoft Azure DevOps has with GitHub and Microsoft Teams. The solution is well integrated with other Microsoft tools in one place, it is very good."
  • "Microsoft Azure DevOps could improve by having better integration with other email servers."

What is our primary use case?

Microsoft Azure DevOps is used for source code versioning, issue tracking, documentation storage, and sharing.

What is most valuable?

My team likes the integration that Microsoft Azure DevOps has with GitHub and Microsoft Teams. The solution is well integrated with other Microsoft tools in one place, it is very good.

What needs improvement?

Microsoft Azure DevOps could improve by having better integration with other email servers.

For how long have I used the solution?

I have been using Microsoft Azure DevOps for a few years.

What do I think about the stability of the solution?

Microsoft Azure DevOps is quite stable. When we were configuring some continuous integration pipelines, we had some issues, but it was not a large issue.

What do I think about the scalability of the solution?

The solution is scalable enough for what we use it for, we have small teams of approximately 25 people. It's more than enough right now.

How are customer service and support?

We didn't have many incidents to contact the support about. However, they were decent.

Which solution did I use previously and why did I switch?

I was previously using Jira.

How was the initial setup?

The initial setup is straightforward. The configuration of Microsoft Azure DevOps could be better. The documentation needs to be improved.

What about the implementation team?

The implementation and maintenance of the solution are done by our DevOps department.

What's my experience with pricing, setup cost, and licensing?

We do not pay licenses for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Azure DevOps an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure DevOps
March 2026
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,873 professionals have used our research since 2012.
BRIANJOHNSON2 - PeerSpot reviewer
Independant Consultant at Reckitt
Real User
Top 5Leaderboard
Feb 16, 2022
A cloud-based, scalable solution but it is set up more for development and less for testing
Pros and Cons
  • "It is a cloud-based system. So, it is stable and scalable."
  • "Azure DevOps is set up more for development and less for testing. If it is set up correctly, everyone can use it better, but it was set up from a development point of view, which means it is lacking in what I need from a testing perspective. Just like any other tool, it depends on how it is configured. I am not happy with the way it is set up. It is configured more from a development side, and it doesn't necessarily cater to all the other areas that probably need to use it, such as testing data, etc."

What is our primary use case?

We use it for requirements, development work, and testing. 

We're doing an implementation at the moment with the client. So, it is the latest version that would've been uploaded.

What is most valuable?

It is a cloud-based system. So, it is stable and scalable.

What needs improvement?

Azure DevOps is set up more for development and less for testing. If it is set up correctly, everyone can use it better, but it was set up from a development point of view, which means it is lacking in what I need from a testing perspective. Just like any other tool, it depends on how it is configured. I am not happy with the way it is set up. It is configured more from a development side, and it doesn't necessarily cater to all the other areas that probably need to use it, such as testing data, etc.

For how long have I used the solution?

I have been using this solution for about 15 months.

What do I think about the stability of the solution?

Its stability and performance are okay. It is on the cloud. As long as you have got access to it, it is stable.

What do I think about the scalability of the solution?

It is a cloud-based system. So, you can add more bandwidth. It is scalable on the cloud.

We have about a hundred users who are using this solution. It is used on a daily basis.

How are customer service and support?

A third party deals with the technical support of it at the moment.

How was the initial setup?

I wasn't around when they initially set it up, but the way it is set up, it is too complex. It is probably good for developers, but it is not good for the testing side. 

What about the implementation team?

It is a third party that sets it up. I don't know about its maintenance because I'm not that close to it.

What other advice do I have?

I would advise organizing and doing the right assessment for all teams that are going to use it. When it is being set up, more people within the program need to be involved in the setup, not just the developers. You need to know about the requirements for design, development, testing, integrations, and architecture. You need to solicit requirements on what each one of these teams needs from the tool before the tool is configured. When you set something up only from the development perspective, you forget that there would be a need to extract information for data testing and training. So, you need to assess who all are going to use the tool so that you set it up for maximum usage.

At this time, I'd rather not recommend it because it wasn't set up correctly. It wasn't set up with other teams involved. In a year's time, if I'm working on it again, I may have a different opinion.

I would rate it a five out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Eli Harush - PeerSpot reviewer
Customer Solution Manager at DXC
Real User
Jan 30, 2022
It's a good tool for managing the CI/CD process
Pros and Cons
  • "It's a great product for the CI/CD process."
  • "Compared to JIRA, I think Azure DevOps is missing some management elements, like some reporting features. It would be helpful if some things were clearer when we're adding attributes. For instance, sometimes we want to add some categories or attributes, and it's not so easy."

What is our primary use case?

We manage the full scope of all our projects on Azure DevOps, including all of our kits, bags, and user storage. DevOps encompasses the CI/CD process of every build as well as the customer requirements, QA, and deployment.

What needs improvement?

Compared to JIRA, I think Azure DevOps is missing some management elements, like some reporting features. It would be helpful if some things were clearer when we're adding attributes. For instance, sometimes we want to add some categories or attributes, and it's not so easy.

For how long have I used the solution?

I've been using DevOps for approximately four years.

What do I think about the stability of the solution?

Azure DevOps is mostly stable.

How are customer service and support?

We've used Microsoft support but for .NET Core or Azure DevOps.

How was the initial setup?

Installing Azure DevOps is pretty straightforward at the installation or admin stage. Deployment time depends on the service on my side, so it's mostly very fast.

What other advice do I have?

It's a great product for the CI/CD process, but DevOps lacks some features for project management, guide, user story, etc., so it's far from perfect. Compared to monday.com, JIRA, or others, they have some work to do.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees
Real User
Jan 22, 2022
Good for the purpose it is designed for and can be easily used by developers, but needs better reporting
Pros and Cons
  • "It is good for the purpose it is designed for. It is good for maintaining a repository of application code, creating pipelines for deploying the code, building the code, and deploying the code. It can be easily used by developers. There are no issues."
  • "Reporting could be better. We would like to see how many applications are onboarded in DevOps and in which phase they are. We would like to know for how many applications we have done only the repository, but we have not yet done the build pipeline or deploy pipeline. Currently, there is no such report. We have to figure it out ourselves. There is no way to check how many applications are completing their build pipelines, how many applications are completing their deploy pipeline, how many are ready to use, and how many pipelines are working."

What is our primary use case?

It is for all the DevOps functions, such as managing the deployment of the code to the production environment. 

What is most valuable?

It is good for the purpose it is designed for. It is good for maintaining a repository of application code, creating pipelines for deploying the code, building the code, and deploying the code. It can be easily used by developers. There are no issues.

What needs improvement?

Reporting could be better. We would like to see how many applications are onboarded in DevOps and in which phase they are. We would like to know for how many applications only the repository is done, but we have not yet done the build pipeline or deploy pipeline. Currently, there is no such report. We have to figure it out ourselves. There is no way to check how many applications are completing their build pipelines, how many applications are completing their deploy pipeline, how many are ready to use, and how many pipelines are working.

For how long have I used the solution?

I have been using this solution for more than two years.

What do I think about the stability of the solution?

It is stable. It is also good performance-wise. There are no issues.

What do I think about the scalability of the solution?

We have more than 800 developers who are using this solution, and this is only a portion of the company. Across the company, there are many groups, and we have more than 2,00,000 employees. We are using DevOps across many customer projects and environments, and more than 50% of our projects are on DevOps.

How are customer service and support?

Their support is good.

How was the initial setup?

It is a cloud solution, and there is no installation. You just start using it.

We have one or two admins per project for deployment and maintenance.

What other advice do I have?

I would definitely recommend this solution to others. They can go ahead and use it.

I would rate it a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Carlos Arturo Quiroga Quiroga - PeerSpot reviewer
Digital Architecture Corporate Leader at Banco Pichincha
Real User
Jan 19, 2022
It integrates well with other tools in the software development process, like quality testing, documentation, and agile development.
Pros and Cons
  • "Azure DevOps' collaborative features are good, and it integrates well with other tools in the software development process, like quality testing, documentation, and agile development."
  • "I think Azure DevOps could improve the traceability or business intelligence about the execution of DevOps processes."

What is our primary use case?

We have separate DevOps processes for different teams. We're implementing agile processes, so we have cells for each product, and each cell has its own DevOps process. This means we have a DevOps process in GitHub, GitLab, and another tool. We have lots of costs and can't share experience between teams.

The idea was to unify everything in one product to ensure that we standardize DevOps practices on the same tool to have better knowledge and expertise and focus on a specific tool.

How has it helped my organization?

We had a lack of governance over DevOps processes, so we had some quality issues in the end when we released the software products. DevOps has helped to resolve those issues.

What is most valuable?

Azure DevOps' collaborative features are good, and it integrates well with other tools in the software development process, like quality testing, documentation, and agile development. 

What needs improvement?

I think Azure DevOps could improve the traceability or business intelligence about the execution of DevOps processes. 

For how long have I used the solution?

I've been using DevOps for three years.

What do I think about the scalability of the solution?

Azure DevOps is scalable. 

How was the initial setup?

We have good people with a lot of experience in DevOps, so it's not complex for us. The most significant difficulty in adopting the tool was changing our past processes to move to the standardization model we defined with Microsoft DevOps.

What's my experience with pricing, setup cost, and licensing?

We have a yearly agreement with Microsoft to cover the different companies.

What other advice do I have?

I rate Azure DevOps nine out of 10. I would give it a perfect 10 if Microsoft offered personalized support. Sometimes we call Microsoft with requests, and it would be nice to have personalized processes with our specialized services.

We have two different approaches for products. One is to support products that we provide our customers. The other is creating a digital transformation strategy for new products. We are using DevOps in the latest products, and in the future, we are going to grow with support for products we have produced in the digital transformation. This is part of our roadmap to implement DevOps in all the processes in every technological area of our companies.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Trainer at a training & coaching company with 51-200 employees
Real User
Jan 9, 2022
Effective pipeline creation, beneficial task management, and reliable
Pros and Cons
  • "Microsoft Azure DevOps has been very good for creating pipelines, and all the solutions for creating task management for developers and for the business."
  • "All of the tests of the applications are done on the mobile or web interface and it could be improved."

What is our primary use case?

We use Microsoft Azure DevOps for applications that analyze data and the data scientist creates the test data for the manual and automatic application tests. Here in Europe, we need anonymous synchronization of all data for testing.

We create special applications for creating data for direct tests.

What is most valuable?

Microsoft Azure DevOps has been very good for creating pipelines, and all the solutions for creating task management for developers and for the business. 

What needs improvement?

All of the tests of the applications are done on the mobile or web interface and it could be improved.

The connection to Power BI could improve. Power BI is a very good platform for reporting and presenting processes, but a good engine does not exist to present the process development in time in Power BI. It's a typical business reporting tool.

For how long have I used the solution?

I have been using Microsoft Azure DevOps for approximately one year.

What do I think about the stability of the solution?

Microsoft Azure DevOps is highly stable.

There are two options to build. The first option is to build in the cloud, which is very stable but not quickly. The second is to build the systems in the local networks. 

What do I think about the scalability of the solution?

We have 5 to 10 people using this solution in my organization. We have three DevOps and the others are the QA cluster.

How are customer service and support?

We do not use support from Microsoft, we have not had any problems.

How was the initial setup?

The initial setup of this solution was complex. Every part of the implementation was difficult.

For us to implement our production it took approximately 10 to 20 sprints. One sprint is two weeks.

What about the implementation team?

We require a three-person team for the maintenance and support of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive.

What other advice do I have?

All people who work on projects must have good staff in development in .net, and need to have certificates. The minimal certificate is the AZ-204 Azure developer, it is obligatory.

I rate Microsoft Azure DevOps a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1045596 - PeerSpot reviewer
Project Manager at a government with 10,001+ employees
Real User
Dec 5, 2021
Difficult to customize and limited in terms of project management, but is stable and easy to set up
Pros and Cons
  • "I found the Kanban board to be the most useful for my needs."
  • "In comparison to JIRA, I believe DevOps has very poor reporting and metrics support."

What is our primary use case?

We have a number of use cases. One of them is development, which includes several development teams that use source code control and testing support, as well as the entire software development toolset. I only use the front end, which is the project task management part.

How has it helped my organization?

I don't have any metrics on that. I can only give you anecdotal evidence. 

One of the benefits of using a Kanban board is that it keeps track of how long tasks take. People would hold onto tasks for three or four weeks before we started using the Kanban board. However, once we began using the Kanban board, it became more visible. 

We also realized that we needed to divide the tasks into smaller sections, and the tasks lasted an average of a week. As a result, the throughput and velocity increased simply because the Kanban board made them more visible.

What is most valuable?

I found the Kanban board to be the most useful for my needs.

I'm a project manager. I've been working with non-technical teams and training them on agile methodologies. Using a Kanban board is usually the most straightforward way to get a non-technical team started with an online task tracking tool.

What needs improvement?

In comparison to JIRA, I believe DevOps has very poor reporting and metrics support. They've done very little work, and they could benefit greatly from improved reporting and metrics.

Essentially, I would like to see more reporting support.

For how long have I used the solution?

This solution was already in place when I started. I'm not sure when it was first put in place.

I started with the company in May of 2018, and have been using Microsoft Azure DevOps ever since.

We are using the most recent version.

What do I think about the stability of the solution?

Microsoft Azure DevOps is a stable solution.

What do I think about the scalability of the solution?

It is difficult to customize DevOps. It's similar to a product that has had features added to it rather than being completely redesigned. As a result, it has limitations in terms of scalability and customization.

The most successful users are software developers and technical software managers.

How are customer service and support?

I believe it is quite minimal. Microsoft, in my opinion, does not provide adequate support. My solutions are mostly found online. 

With JIRA, you could call someone, and they had a large community of users who could answer your questions. They also had a support department that provided assistance. Microsoft has a lot of information online, but you have to find it, look around its various websites. It is not well supported.

Which solution did I use previously and why did I switch?

I used to work as an engineering manager, a scrum master, and as part of a technical team. JIRA is my preferred tool for this. 

JIRA is a more robust and mature tool. However, as you are aware, JIRA is more modular and requires integration with other parts. DevOps, on the other hand, has everything in one, it combines source code control, release management, and task tracking.

How was the initial setup?

The initial setup is fairly straightforward. It's one of its advantages over JIRA. It is easier to set up because it is a simple product, whereas JIRA is more complex, more mature and complete, and more difficult to set up.

We have two or three technicians who deploy and maintain this solution.

What other advice do I have?

You would really have to do a comparison, and you would need some training. 

It really depends on your project management and reporting requirements. DevOps is simple to use, but it is severely limited in terms of project management. JIRA is complete, but it's a lot more complicated.

I only use it for project management and the tools associated with project management. I know it's popular among those who use it for source code control and release management. It appears to be more satisfactory for that purpose.

I would rate Microsoft Azure DevOps a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.