Microsoft Azure DevOps Reviews

We're doing a full continuous integration (CI), continuous delivery (CD), continuous testing (CT), security, delivery, and monitoring.

We're currently using TFS 2013, TFS 2017, Azure DevOps Server 2019 update one, and Azure DevOps services, which is the SaaS cloud platform. I manage all of these.

It is deployed on Azure DevOps Server and Azure Services' private cloud.

They have been lately adding features to the services on a regular basis. Every two weeks, they are adding functionality to Azure DevOps Services to match it with what Azure DevOps Server or on-prem would offer. So, we continue to get more robust functionality.

My favorite right now is that they are starting to open up the API availability within Azure DevOps Services. 

Another thing that I like about Azure DevOps is that you can use it with any of the products that are on the market. You can integrate it with Jenkins and other open-source products to complete that fully functional CI, CD, CT, CM, and CS pipeline. It continues to enhance. 

We are currently in the process of moving all of our on-prem to the cloud platform. We are trying to make that move and host the majority of our DevOps services in the cloud because the cloud is where most of the things are going nowadays. However, the process of this transfer is not straightforward, and it could be a lot easier. Microsoft hasn't provided the maturity for migration tools. It could be a lot easier in that respect.

I want to see them continue to advance the API capabilities. They could add some more robust functionality to the administrative layer within ADO services. There are a lot of configuration elements that you need to take care of at the organization level and the project configuration level from an administrative capacity. When you're dealing with process templates and things of that nature, you have to do them all manually. Being able to automate some of that using scripts or API functionality would be really nice.

I have been using this solution for about nine years.

It has actually been pretty stable. Some of the early gen ones were not so stable. Before Microsoft started communicating with the end-users, they would make changes in the middle of the workday, which was a bit frustrating because things would change, which would impact the end customers because they weren't expecting that change. Microsoft wouldn't communicate with tenant administrators and tenant owners, but now, Microsoft has gotten a lot better about articulating their roadmap and communicating when those kinds of changes are coming down the pipeline. We are now able to communicate that out to our tenants and the end-users working within our projects. There is a lot better communication in that respect, which makes it easier for us to make customers aware of what might be coming, what is going to cause changes for them, what are the timeframes in which those things are going to hit their views, and what to expect from those things and additional functionalities.

For the cloud, it has been really good. For on-prem too, it is easy enough to scale out. TFS also has always been pretty easy to scale out.

In terms of the number of users, currently, we're in a transition because we were just acquired by another company. So, we're leaving our parent company, and we're going to a new company. The numbers that I have are in flux. Our current numbers are at about 600 for just our existing or old company. I've been asked to stop onboarding my users and projects until we move our current organization into our new operational tenant in the new company, but I'm projecting that we'll have between 2,000 to 4,000 people.

I use it all the time. They're very good when you get to the right queue. So, when it is working, it is great. I would rate them a nine and a half out of ten because I always think people have room for improvement, but they've been very good and supportive.

It works great for us especially now because we've kind of been divested from our old company to our new company. When we were with our old company, it was a little bit mired because of the way our enterprise architecture was. My requests didn't go to a North American team. It went to an EU team, and then I had to work within EU hours to get support, whereas I am in North America. That was a little tricky. Our old parent company was parented in the UK, Ireland, and Scotland.

I've used other solutions in tandem, and I have been an administrator for them. For example, I've used Jira and Confluence products, which is Atlassian. I've also used Remedy, but I'm not sure if they're still in the project management. I have also managed HP Performance Center and Tricentis. I've actually been administrating these for the last two years for this company.

I also use UCD, which is another very similar product. It does a lot of the same things and is also agnostic, just like Azure DevOps. You can use both of these with any of the products that are on the market.  

It is pretty straightforward on the administrative side, but I've been working with this technology for a long time. It really falls in line with the majority of Microsoft products. If you're familiar with the Microsoft stack, it follows their pretty standard setup. You go through a similar process. It is just about knowing the nuances that Microsoft has when you're doing a farm configuration or a farm setup and the recommended prerequisites before you get started.

If we're talking about new end-users who are going from an older version of TFS to Azure DevOps Server or Azure DevOps Services, there is going to be a bit of a delta because the technology is different. There is a slight learning curve. Of course, it has got fancier bells and whistles and a jazzier user interface. It has softer edges and things have moved from left to right. Things that you found on the left side have again moved back over to the right side for administrative or usability functions. Your security elements and the things that you used to see on the left side have again switched back to the right side. These are the kinds of nuances about which you would need to educate your end-users. You need to get them used to the boards and how to use those. If your company is transitioning from a CMI model to an Agile model, it is going to be very important for the folks who are administrating your projects and your project managers to know how to configure the projects themselves, how to use Teams, and how to use permissions. Security becomes even more important because a lot of that really influences how you see the information within your project, and how you manage your boards, your sprints, and the work items that you allocate to your scrums or sprint users.

As you're going through different stages of your project, you have your pipelines and repos where your more development-centric users are going to be. I try to allocate out two different kinds of users that we're going to have and target them when I'm educating my folks. You have a kind of power user, and you have your regular contributor user. It is important to make this distinction because there are folks who are going to be doing basic or just regular contributor work. They will just contribute to the work items that are on a board or within a sprint. You're also going to have users who need to be slightly elevated, which is going to be that basic plus test plan. You need to understand how those affect your subscription and billing towards that subscription and how to manage that when they're not actively using it. You need to monitor this and enroll them back to a stakeholder so that you're not constantly incurring costs against your pay-as-you-go subscription costs. Everything is pay-as-you-go once you get into the cloud.

I would ask those who are looking into implementing Microsoft Azure DevOps if they are already on the Microsoft stack of products. If they are, I would highly recommend them to use Azure DevOps Services or Azure DevOps, because they're already paying for that as part of their E-agreement. So, they should take full advantage of that because it is part of their licensing agreements. They should exploit what they're paying for because they are already paying a lot of money for Microsoft products.

Both UCD and ADO are the best products in the current DevOps space right now. They're both agnostic, and you can plug and play and integrate them with the majority of the tools in the market. You can integrate them with Jenkins and other open-source products, and open-source is where everything is going when you move to the cloud. Having that flexibility and viability within your company and business, no matter whether you're a small or large company, is a huge benefit. That will allow you to be flexible and deliver to on-prem or container.

Microsoft is extremely flexible, and they are listening to feedback and hearing what customers are saying. I've worked with Microsoft for almost 20 years now, but I took kind of a two-year sabbatical. Most of that time, I was developing out their SharePoint Online O365 platform. I stepped away for two years and then I transitioned over to DevOps because they really weren't taking feedback that was being provided by customers, and they were ignoring the customer experience, but their new CEO has kind of refocused Microsoft's outlook on the customer experience and is putting the priority back where it needs to be. They're doing a much better job in terms of incorporating feedback. They're continuing to advance and advent their product, and they are keeping ahead of and staying in touch with what technology is doing from a CI/CD pipeline perspective. This is why I am looking forward to continuing to use them.

I would rate Microsoft Azure DevOps a nine out of ten.

We are using it for the source-code repository, automated bill process, very limited automated testing, and tracking trouble tickets or feature requests. We are using its latest version.

The automated bill feature is most valuable. As with most software developers, I can build code on my machine, but if one of my coworkers can't build the same code on theirs, there are always issues in trying to track it down. The automated bill process makes it a lot easier to track down where the issues are and find out what bugs aren't being included for whatever reason.

They should expand it from just a PC, software, or server development platform to other kinds of software or engineering systems so that it is not necessarily built around a normal PC with a server.

I would like to see the ability to write my own scripts in my own compiled program or online. Right now, there are things that you can do in the user interface, but you can't do them programmatically and vice versa. I want to see them both. If I can do it in a script, I should be able to do it from the user interface, and if I can do it in the user interface, I should be able to do it in a script.

I have been using this solution for a total of four years.

From what we've used it for so far, I have not seen any problems.

We're using perhaps 10% of what it is capable of doing. It is far more capable than what we are using right now. With further experimentation and training, I'll probably go from 10% utilization of its capabilities to about 50% or 60% in the next couple of months. We'll never use 100% of what it is capable of doing, but it should handle 95% of everything we need to do. We can always write our own plugins to handle the side things that we need.

Scalability is not really applicable with the code that we write, but the build times and things like that typically take under 15 seconds before we get our responses back. So, it works extremely well.

In terms of the number of users, there are six of us who are software developers. Some of the managers might also partially use the reporting capabilities.

I haven't called them up.

I've used JIRA and a number of different systems going back almost 20 years. We were doing our development using Microsoft tools, and it just made sense to use what they integrate with. Azure DevOps is the perfect environment because we're using Microsoft technology for other stuff. It is always going to have slight favoritism towards the other Microsoft tools.

The basic setup works very quickly, but there are so many things and options.

We did it ourselves, which is one of the problems. We don't know what we're doing.

I don't know what we pay, but I do know what I've seen online. If we switched to JIRA, we will basically have to double our costs because we still have to pay for the DevOps licensing. We're probably spending $100 a month on it. It has only standard licensing fees.

It is a really complicated product. All DevOps stuff is complicated. The advice that I would give to anybody doing DevOps is to have a goal in mind of what you want to do. Then the product will do what you wanted it to do. 

I would rate Microsoft Azure DevOps a four out of ten because I don't know it enough to rate it.

We are exploring this solution. There is not enough protection in the environment at the moment. It's been almost six months since we started the process of exploring the DevOps environment in Microsoft Azure DevOps.

We have a customized development methodology so that it is easily marked to our existing environment. Currently, we required that all these systems blend easily in this one environment. We can actually use all the large frameworks within DevOps properly and automate most of our support, starting from planning through support to deployment.

It has a good GUI, and it's very user-friendly. It is also a familiar environment as we are used to it. All our users are very comfortable working with it. I think the Azure methodology and all those DevOps features in the dashboard are very effective in our environment. 

It's very implementable in our environment compared to the other DevOps environments which we experienced. I won't name them, but this one part of DevOps we have found very easy in our environment because the infrastructure there is fairly supportive and very integrable to the current DevOps environment we use.

The testing environment and different pipelining concepts can be improved. It can also be more user-friendly. They can actually incorporate all those other features, current tools and have those mind maps.

They could add some good analytic features. I think they can be more enriched with some good reporting features. They can also improve the designing tools.

We have been using Microsoft Azure DevOps for about six months. 

Microsoft Azure DevOps is a stable product. I feel it's stable enough for us at the moment. 

The initial setup is not overly complex. It's fairly straightforward. Other than the Java environment variables which lack documentation, it's not complex and easy to follow.

The main agile features are very expensive.

On a scale from one to ten, I would give Microsoft Azure DevOps a seven.

I used Azure DevOps for work item management, sprint planning, source code repository, continuous integration, continuous build, and continuous release. I build whole chains.

The most valuable feature is that it's fully integrated, where we have a single place to do everything that we need.

Testing is really good, it has come a long way.

It is the single source of proof or the single system of record that does everything you need, you don't have to put the different pieces together to form the whole chain.

We can do everything in one single platform, which is why it does a good job.

Requirements management is an area that can be improved.

Integration with Microsoft teams would be a good idea.

I have been using Microsoft Azure DevOps for five years.

It's stable. It's been pretty good, especially in the last two years.

There are no issues with scalability. We have approximately 50 people in our organization who are using it.

We have contacted technical support and they are excellent. I would rate them a nine out of ten.

I am using a mismatch of tools from HP and Atlassian, but they did not give us an integrated toolchain. Microsoft Azure does it exceptionally well.

It is reasonably straightforward, but it is only as straightforward as the problems that you are trying to solve.

If you are trying to set up the whole chain, then the problem is complex, and the solution has to be as equally complex.

The price is reasonable, but of course, you can find others that are cheaper such as Atlassian. But, if you look at the more serious products like Polarion, it's very competitive. 

If you have good Microsoft programs, it's nearly free.

I would certainly recommend this product.

There are a lot of parts to the toolchain for DevOps, so take each area at a time. My advice is to take one step at a time, don't overdo it, and over time build out all of the capacity difficulties. Automation is also one of the biggest things.

Overall, it seems like a really good solution.

I would rate it a ten out of ten.

It is used for development and life cycle management within the company. We use the SaaS version. It is called Azure DevOps services.

It has absolutely improved the way our organization functions from a development lifecycle point of view. It has enabled teams to be more Agile and flexible.

All features are good. Pipelines module is comprehensive, Boards and Artifacts modules are also really extensive.

It is really good at what it does. It is very comprehensive, and it has some really great aspects to it. It has a easy to use UI. It is probably one of the easiest to use DevOps tools in the industry, and it is well integrated.

The administrative capabilities of the tool need a huge improvement. Its Wiki and Reporting functions also need a lot of improvement. Their support can also be better.

I have been using it ever since it was created in 2012

It is very stable.

It is very scalable because it is on the cloud. We have a very large user base and they're all IT-related. The users are engineers, product managers, and management. It is the entire IT organization.

We use their technical support a lot. We have internal support, but we will also reach out to Microsoft to resolve problems. Their support is very good, but there is always room for improvement. It depends on the subject area. Sometimes, they have people who are not as well versed as others.

We've been pretty much on the Microsoft products. We used to use Team Foundation Server, which was a Microsoft product. Before that, it used to be Visual Source Safe. We also used to be on PVCS, SVN and CVS.

Being a SaaS solution, there is no setup.

It was implemented in-house as we have a high level of in-house expertise in the ALM space.

This area is very different for each and every organization and I would recommend that they research cost and pricing for their situation.

No, we did not evaluate any other options since we are heavily tied to the Microsoft stack. However over time, we have adopted other platforms (Java, Node, Python and others) since Azure DevOps is cross platform compatible with Linux, Windows, iOS and Andriod.

If you're looking for a cross-platform solution that end-to-end does everything in the development life cycle, this would be a very good solution for you. If you're looking for a more siloed product that is specifically focused on one particular area of the lifecycle, this is definitely still an option, but you should also evaluate other options as well (Atlassian, IBM Rational,  MIcro Focus ALM, GitHub etc) for completeness.

I would rate Microsoft Azure DevOps a solid eight out of ten. It is really good at what it does, but it also has some solid areas of improvement that are needed. Once they have addressed those, it could be hard to beat.

We use it to manage the project. We create the product backlog, and we put our tasks into the DevOps schedule.

Azure DevOps allow you to create a bridge for maintenance and support, directly to the client. We can forecast tasks and the number of hours a task will take and can compare it with how long a task actually takes. The Timetracker function allows us to put all this together. Before Azure DevOps, we had difficulty predicting how long tasks would take, considering all the parts that must work together.

We have a component server, which is basically a tracker. This is very useful for us to itemise the start and end of tasks to evaluate the resources required, based on price. So it's very valuable. It is important to be able to inspect the items required in a project.

The communication could work better, especially for the development team. The important thing is that the tracker tools provide adequate communication, as do other tools. It seems to be lacking in DevOps and is an area which could be improved. We also need to improve publishing in production. In the future, we would like Azure DevOps to work with automated tasks regarding publishing. Better integration with existing source code is another area, which would benefit from improvement. The search repository could be more comprehensive, and visualisations could be optimised, further.

We have been using Azure DevOps for around two years. We are a Microsoft partner, so we use Azure DevOps as part of that partnership.

Stability is excellent. Initially, we had some problems with performance, but nowadays it's okay. Maybe they improved the server.

It's good scalability, but we need to improve the process by understanding it a lot more.

We never actually contacted support. The best plan is to read through all the documentation, but getting the right documentation for your specific project is not always easy to find, as there is so much to go through.

It's average, because we need to research what we are trying to achieve, and the platform has rich functionality. This is a good thing, but it can also mean setup is very complicated. However, we usually find that after testing more, we find our way around what we are trying to achieve.

Our deployment took about three months, as we tracked it. Following that period, we needed another month to integrate a new component into the setup. We implemented it ourselves, with one of our team. We have about 10 users using Azure DevOps, but we have 2 people to provide the deployment out of those. These are developers. We have a small team for DevOps, including the manager. We need our staff to be flexible and agile in our team to take on various DevOps tasks.

As a Microsoft Partner, you get a discount on the pricing. Licensing costs are around $80 a month for DevOps, but for Azure, it is about $200 a month.

We tried other tools, but Azure DevOps has a richer toolset, and it fits in better with our process. To some extent, as we are a Microsoft partner, we didn't seriously consider other options. However, we did look at Jira and Gitlab as potential alternatives.

I would rate Azure DevOps as an 8 out of 10. I would ensure that DevOps' use is planned, in detail, including the implementation before using the software. I would also ensure you have a thorough knowledge of the main components of the system. This will ultimately save hours of work.

My team uses this solution for the CI/CD deployment, and code check-ins.

We are also using Azure Boards for tracking our work, all of the requirements, the backlogs the sprints, and the release planning.

What I like the most is that it is easy to comprehend, and it's easy to use.

The simplicity is very good and the customer experience is also great.

I am not suggesting this solution should be cheaper. I would like to see a bucket of licenses. for example, 10 licenses or 100 licenses that could be monitored to know how many of those licenses have been used. The price would be deducted accordingly.

I should not have to contact Microsoft daily to request a license or two. There should be a mechanism in place where you are able to find out where you are out of 100 licenses, or that you have used 90 licenses in that year.

I should be given a credit line of 10 licenses at the end of the year or at the end of the month.

It should be easier to manage licenses, especially because it's in the cloud. You should know the usage and based on the usage, you should be able to make decisions.

I have been using Microsoft Azure DevOps for one year.

We are using the latest version.

It's a stable product. I have not experienced any issues.

This is an area that has yet to be explored fully. We haven't taken it to this level.

We are a team of 25 to 30 members, which is fine for us. Every time we scale up we need a new license and that takes time, it's not just a click and it's done.

I don't know if it will be scalable for 200 to 300 people.

Previously, I was working with Jira.

I was not involved in the installation. My team completed it.

Price is an area that could be improved. There are products on the market with a fixed price of 50 or 100 people, you are a bucket price. 

With Azure, you have to pay for every user.

It's good to have a bucket such as 50 to 100, or 100 to 200, and flexible pricing.

The issue may be from having more than one license. When you procure one license or two licenses, it becomes difficult.

It should be easier to procure a license, it should not be one by one. We don't know how many members I will have on my team three months from now.

We plan to continue using this solution.

I would recommend this solution, but I would not know their business needs.

Based on the various features, the deployments, licensing, pricing, and the customer experience, I would rate Microsoft Azure DevOps a seven out of ten.

The first time I used the solution was to create a build for an Oracle application called SOA. We generated all the features in Azure DevOps to create the build and then we created a workflow. We are partners of Microsoft and I'm head of technology.

We have the histories, and are able to estimate the efforts of each story. It means that I can measure it from each developer and I have the match from each developer. We can also check it from the lead time to see whether there are any problems in storage that may not be mature. It gives us control. 

We use Gitch as a version control and the integration is very good. We are also using the features for the product backlog that's released every day so we have the user histories. We can track it from the histories to the code. You can see all the steps in the life cycle we use with our clients. We also like to use the estimate integration feature where you have two or three developers that estimate different efforts for each history. I think Azure is easy to integrate with any other type of solution to improve your delivery.

I think the templates could be improved. It's not easy making the jump from one project to another so we're now integrating using a different partner. I believe the price could be improved when scaling. It's a simple calculation, the number of users times $11, which is approximately the cost. But if you have a large number of users you should be able to reduce the per user cost the more you scale. I think it's something Microsoft could do for us. 

I've been using this solution for five years. 

This is a very mature and stable solution. 

We have about 100 users; developers, engineers and admin. The platform doesn't require any maintenance but we have one DevOps engineer to support the DevOps for the applications that we integrate with the platform. There are two types of scalability, the first is scaling my team, moving from 100 to 200 users, which is easy to do. The second is structure but  I haven't yet tested scalability in terms of increased structure.

Actually, we don't have a lot of experience opening tickets with technical support. All tickets that we did open were dealt with quickly. 

I used IBM where I worked previously but didn't have a lot of experience with it. 

We had some initial difficulties, because the solution is not commonly used here. Jira and Microsoft are the most common solutions but it's not usual to use everything inside the platform. It was a cultural change that we implemented here in our team and to convince them was more difficult than to use the platform itself. We used an integrator for deployment but we don't do that in every case. In some of our deployments, hosting the most popular software development languages, like Java or .NET makes it easy to create the deployment mode. But when you have different platforms on development, it's more difficult to configure. We're on an SaaS platform, so deployment was very easy.

We have 100 users and the cost is $11 per user. There's an additional cost if you want to use the integrated test plan. You have the option to just change your license and you can use the automated test integrator.

We looked at Jira Confluence and it was our second option. On Jira, we have our environment in Azure, and it was easier to adopt Azure DevOps instead of Confluence. Because Confluence is specifically for Azure DevOps, we can integrate it with everything that we are already using.

It's very easy to start using this solution because the first five licenses are free. As a result, it's easy to track and compare with other solutions and it's easy to scale. 

I would rate this solution a nine out of 10. 

We are using this solution for CI/CD projects, for Scrum, Agile planning, testing, and business management system solutions. 

We are also using it for continuous integration, and continuous delivery of DevOps.

I am also using the Git Repositories, which is the main source control for me in the organization. We were using it on-premises and now planning to move it to the Cloud.

They are calling it repository and they are supporting an old protocol, which is a popular protocol called Git repository.

The most valuable features of this solution are the CI/CD pipeline, and the testing automation.

It's good that they are bringing more options to this environment, and to deploy to virtual machines.

The testing agents needs to be improved, they need to work on it.

They can enhance the areas related to continuous integration and build automation. They can add more technologies for the build.

The integration with the Azure infrastructure as a code and include more templates for infrastructure as a code in the continuous integration phase and the build phase.

They can add more flexibility to the continuous deployment.

Artifact management is also an area that needs some enhancements.

I think automation and integration with the CI/CD lifecycle it's good but it's using agents.

I am using a different tool for testing automation because I have not found any use cases on it. This feature is not covered. I'm using only testing and business management. I'm not using the testing automation feature that is provided by Azure DevOps.

I would like to see more integration with other platforms and more flexibility.

They have to add more features such as schedules and more flexibility in the platform. This will allow me to build my space and time based on the schedule and based on a calendar.

I would also like to see a release calendar so that I can plan my releases based on my sprints. 

This is required and it would give this solution more maturity. Between Scrum, Agile Planning, or Project planning with the build and deploy prophecies.

I have been using Microsoft Azure DevOps for three years.

We are using the latest version of this solution.

It's a stable solution. We have not experienced any issues.

It's a scalable product. We have more than 50 users in our organization using this solution.

I plan to continue using it in the future.

Previously, I used TeamCity, Jenkins, I used Chef, and many other technologies.

The initial setup is straightforward, it's a cloud service, so it's plug and play.

I would recommend Microsoft Azure DevOps for other users who are interested in using it.

I would rate this solution an eight out of ten.

We primarily use the solution for our Agile teams, however, we started off using it with our executive suite. Our executive team now meets in sprints every day. Sometimes it's a short 15 minutes, other times it can be up to an hour. We have two-week sprints and daily scrums associated with it. We've also rolled that down from the executive. We've got seven formal Agile teams running throughout the organization across our businesses. We probably have at least 40% of our staff now trained in Agile and using DevOps to execute the projects.

As an Agile team, we're now able to move much faster than we could, even pre-COVID.

Typically the sprints themselves and managing the tasks have essentially eliminated our need for reporting. That in itself has had a huge effort on the number of meetings. In the past, you would almost wait a month before you could get all the executive teams together. Now, we've got meetings daily. Due to the regular meetings, we're utilizing daily scrums and two-week sprints, and we've been able to move a lot faster than we've ever had before as far as initiatives. 

Frankly, throughout this whole COVID situation, being able to respond the way we have to some of the changes that were going on has been amazing. I don't think that would have happened if we weren't an Agile team.

There are a lot of features that we could probably work with a bit differently as we learn more about the tool. Right now, we're just really using it from a task management perspective. We've only been using it a year. There may still be more to learn and unpack.

Some of the queries, the way they're built, need to be looked at. We need better query tools.

Being able to report back to boards, to regulators, and the activities and stuff would be helpful. The queries do require somebody else to actually write them. There should, however, be a way to make things a little simpler in that space. Right now it's on us to figure out how to get better at making queries effectively and in such a way we're just not reporting on tasks complete.  

We track the associated feature story. In many ways you can actually go back and see the story, and see the progress you've made on initiatives due to the fact that you can see all the decisions that have been made along the way. If there's a way that person could dig into that and pull more information or insights, that would be very helpful as it would assist us in improving future projects or even help us forecast on an existing project. 

I use the solution daily. We launched it in the company in January. We've been using it across all our Agile teams here for 12 months here.

The stability of the solution is very good. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It's a reliable solution.

The solution's level of scalability is good. We're a smaller organization. We've only got 300 people in total, and out of those, probably 40% of our entire staff use the product. About 120 people probably are in there on a daily basis. That's everyone from executives down to programmers. It's extremely cross-functional across our organization.

I haven't had to reach out to DevOps themselves personally, so I wouldn't have experience there. However, if we ran into any issues, my technology teams would contact them.

We didn't previously use a different solution. That's why we looked for an automation tool. We switched to DevOps mostly due to the fact that our development team was utilizing DevOps as part of their own Agile operations. A number of teams were also already sort of experienced. There are a number of individuals in the company who were experienced that way, and we had homegrown support in some ways when we launched it. It just made sense to go with DevOps as opposed to bringing in something new.

The initial setup wasn't complex. It was pretty straightforward. We didn't run into any issues that complicated the process of implementation.

We did look at Jira briefly, however, it didn't look that different from DevOps and we knew many of our team members were already comfortable with this solution so we didn't pursue it.

We're just Microsoft customers. We don't have any business relationship with the company.

I'm not sure which version of the solution we're using.

I'd strongly recommend the solution to other organizations. I can't see us ever reversing back now after being on this for a year.

Overall, I would rate the solution at an eight out of ten. It's relatively easy to use and it does what we need it to do.