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reviewer1411698 - PeerSpot reviewer
Senior Business Analyst │ Microsoft Power BI & Power BI App Development at a energy/utilities company with 1,001-5,000 employees
Real User
Sep 13, 2020
Free for up to five users, secure, easy to use, and integrates well with other Microsoft products
Pros and Cons
  • "What I like the most about this product is that it's free and it's secure."
  • "What I like the most about this product is that it's free and it's secure."
  • "The user interface could be improved."
  • "The user interface could be improved."

What is our primary use case?

We are using Microsoft Azure DevOps for tracking the requirements and tracking the issues.

Any issues that we have, are tracked and logged.

Also, we check the developer's workload.

It can be used for different purposes as well. For example, it can be used by software companies and different software teams for collaboration.

What is most valuable?

What I like the most about this product is that it's free and it's secure.

You can easily assign it.

It integrates well with other Microsoft products, such as Outlook.

If we experience a login issue, it sends a notification to one of my developers and you also receive an email notification, ensuring that there is no way that a developer can miss working on it or miss seeing it in emails.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I have been using this solution for approximately two years. 

Buyer's Guide
Microsoft Azure DevOps
April 2026
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
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What do I think about the stability of the solution?

It's a stable solution, we have not experienced any issues.

What do I think about the scalability of the solution?

We have not had to scale it, as we have a very small team with only four members who use this solution on a daily basis.

How are customer service and support?

We have not had to contact technical support. There hasn't been a need, it's very simple.

If you have any issues, you are sent a link through email, you click on the link to address your specific requirements and close it.

You will receive an email notification to confirm that the case is closed.

Which solution did I use previously and why did I switch?

Previously, we were using Microsoft Excel. We decided to use Microsoft Azure DevOps because it allowed us to assign tasks and get a notification.

How was the initial setup?

The initial setup is simple.

It was easy to deploy and within a day, I was able to learn it and work on it.

What about the implementation team?

I did not use a vendor or an integrator, I did it on my own. It's a Microsoft product and we all use Microsoft.

What's my experience with pricing, setup cost, and licensing?

Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects.

What other advice do I have?

I would recommend this solution. It's a good tool and it's free.

Instead of spending money on premium tools, you can at least start with Microsoft Azure DevOps and then upgrade it slowly.

You can learn how to use this tool in less than a day.

If you have Microsoft 365, this comes with it for free.

It doesn't require any maintenance.

I would rate Microsoft Azure DevOps an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1411899 - PeerSpot reviewer
Consulting services manager at a computer software company with 11-50 employees
Real User
Sep 2, 2020
Good user interface, constantly updated, and the technical support is prompt
Pros and Cons
  • "It is a well-integrated product in terms of the development lifecycle."
  • "Since it is a cloud product, it is constantly updated and not the responsibility of the user."
  • "It would be very useful if it had better integration with Microsoft Word because we would like to be able to define the priority requirement document and add it to different stages of the backlog."
  • "It lacks integration with Office 365."

What is our primary use case?

We primarily use Azure DevOps for the early phase of software development projects. We don't use it for building the software. Rather, it is for development support. It handles management of the features, the composition, the definition of requirements, and checking our requirements against the use cases. 

What is most valuable?

Since it is a cloud product, it is constantly updated and not the responsibility of the user.

The quality of the user interface is very good.

It is a well-integrated product in terms of the development lifecycle. There are different functional areas from the requirements to finish including test management, product development, and deployment. I do not personally make use of all of these components together, but I understand from my colleagues that make wider use of it that everything integrates nicely.

What needs improvement?

It lacks integration with Office 365. It would be very useful if it had better integration with Microsoft Word because we would like to be able to define the priority requirement document and add it to different stages of the backlog. Currently, it is difficult to do this. There are some third-party products for this but they are either quite expensive or do not function properly.

I would like to see the requirement management links between work items improved.

An API to develop custom functions would be useful because we work with a large integrator that uses TFS, the on-premises version, and have seen what they do. One of the advantages of it is that you can develop using the XML approach to customization. Essentially, the customizability is more in-depth. This could be done, even without going to the code level, if they provided an API or and SDK. Although the interface currently used for customization is good, we sometimes find it limited. It would be more complex to use but also allow for greater potential.

For how long have I used the solution?

I have been using Azure DevOps services for two years.

What do I think about the stability of the solution?

This is a stable service.

What do I think about the scalability of the solution?

I would say that it is scalable. On a recent project, we had a lot of users and did not experience any issues in terms of performance.

How are customer service and technical support?

I have only been in contact with technical support on one occasion and they gave me a good and prompt answer. From my experience, I can say that I am satisfied.

Which solution did I use previously and why did I switch?

I do not personally have experience with other products, although the company has some experience with Jira.

What other advice do I have?

In summary, this is a good product but I would like to see better Office integration and API support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft Azure DevOps
April 2026
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
KulbhushanMayer - PeerSpot reviewer
Co Founder and Technical Architect at Think NYX Technologies LLP
Real User
Top 5
Aug 21, 2020
Easy to onboard and use, with complete integration between pipelines and testing
Pros and Cons
  • "The most valuable feature is the complete integration between test cases, pipelines, and issue management."
  • "My advice to anybody who is considering Azure DevOps is that it is quite easy to onboard and it is a good product if you really want to work in a close-knit environment."
  • "My advice to anybody who is considering Azure DevOps is that it is quite easy to onboard and it is a good product if you really want to work in a close-knit environment."
  • "The test management section needs to be improved."
  • "The test management section needs to be improved."
  • "The test management section needs to be improved."

What is our primary use case?

I am a consultant and this is one of the tools that I use to help develop solutions for my clients.

What is most valuable?

The most valuable feature is the complete integration between test cases, pipelines, and issue management.

What needs improvement?

The test management section needs to be improved. It is easy to use but they can make changes such that it is more comfortable for the users.

I would like to see a full-quality dashboard added. For example, if I am not using their pipeline then I would still like to see the dashboard available.

For how long have I used the solution?

I have been using Azure DevOps for more than two years.

What do I think about the stability of the solution?

I have found it stable, so far.

What do I think about the scalability of the solution?

This product is very scalable. I am currently using it for about 10 users and if I want to add more then I have to pay more money.

How are customer service and technical support?

I have not yet been in a position where I needed technical support for this product. In the past, I have dealt with Microsoft's technical support for other products and I have found them to be fine.

Which solution did I use previously and why did I switch?

I have also worked with similar tools such as GitLab, GitHub, Bitbucket, and then Jira.

Because I am a consultant, I work with multiple tools and the choice is that of my client.

What's my experience with pricing, setup cost, and licensing?

I find that the pricing is good, and it is competitive with the other vendors in the market.

What other advice do I have?

My advice to anybody who is considering Azure DevOps is that it is quite easy to onboard. It is a good product if you really want to work in a close-knit environment.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1285857 - PeerSpot reviewer
Subdirector General at a tech company with 51-200 employees
Real User
Aug 19, 2020
Helps us to maintain order and keep track of the status for each of our projects
Pros and Cons
  • "The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment."
  • "The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment."
  • "This product would be improved if the helpdesk were included."
  • "This product would be improved if the helpdesk were included."

What is our primary use case?

We are a software development company and we use DevOps practices to manage our application development lifecycle. This is our primary use case. We don't have a production environment for the applications that we develop. Rather, they are given to our customers when they are production-ready.

The management includes service requests, incidents, issues, etc.

What is most valuable?

The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment.

What needs improvement?

This product would be improved if the helpdesk were included.

What do I think about the scalability of the solution?

We are a small company and have not had any problems with scalability.

How are customer service and technical support?

Technical support is good and we haven't had any problems with them.

What's my experience with pricing, setup cost, and licensing?

We don't have any complaints about the pricing.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
it_user1397901 - PeerSpot reviewer
Principal Engineer at a tech services company with 201-500 employees
Real User
Aug 7, 2020
User-friendly, has a powerful test manager, and the reporting capability is good
Pros and Cons
  • "Fields can be customized and the reporting is good."
  • "Overall, this is a good product and if the Gantt chart and occupancy reporting features are added then it will be the most powerful one in this space."
  • "Proper Gantt charting should be a feature that is included because as it is now, we have to create it ourselves."
  • "Proper Gantt charting should be a feature that is included because as it is now, we have to create it ourselves."

What is our primary use case?

We use Azure DevOps for managing our workflow, as well as the CI/CD.

How has it helped my organization?

We use the CD/CD for all of our deployment lifecycles.

What is most valuable?

The CI/CD portal is very user-friendly.

The platform is very easy to manage. It is easy to manage repositories between the business users and corporate users.

Fields can be customized and the reporting is good. The APIs that are exposed can generate management reports.

The most valuable feature is the test manager. 

Integration is easy to do. The single-sign-on facility is there in every aspect including Azure DevOps, Active Directory, our portals, and all of our development sites.

What needs improvement?

Proper Gantt charting should be a feature that is included because as it is now, we have to create it ourselves.

We would like to have an indicator of the percentage of occupancy. Suppose a person is working on two different domains, and we have 70% on one project with 30% on the other, it should be able to report that. As it is now, we have to manually enter that data. If this functionality were provided then it would make it easier for users.

For how long have I used the solution?

We have been using Azure DevOps for the past two to two and a half years.

What do I think about the stability of the solution?

We have had issues, usually related to the APIs, but the support team has always helped us to resolve them.

How are customer service and technical support?

The Microsoft support team is prompt to respond and very good.

What's my experience with pricing, setup cost, and licensing?

The price is cheaper than Jira and some of the other competing tools.

What other advice do I have?

Overall, this is a good product and if the Gantt chart and occupancy reporting features are added then it will be the most powerful one in this space.

I would rate this solution an eight out of ten

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1346682 - PeerSpot reviewer
Lead Technical Consultant (Information Technology) at a construction company with 1,001-5,000 employees
Real User
May 25, 2020
A stable, all-in-one solution that is easy to deploy, but some areas need to be improved
Pros and Cons
  • "I like the entire tool because it is a one-stop-solution for DevOps."
  • "I like the entire tool because it is a one-stop-solution for DevOps."
  • "There are certain areas in Azure DevOps that are better in other products."
  • "There are certain areas in Azure DevOps that are better in other products."

What is our primary use case?

We are a manufacturing company and I am a technical consultant who is responsible for managing the software applications that are outsourced for development. In this role, I have gained experience using Microsoft Azure DevOps.

I have also used it as a software developer in companies that I previously worked for.

What is most valuable?

I like the entire tool because it is a one-stop-solution for DevOps.

The Scrum functionality in project management is helpful, as are the code repositories. It has support for pipelines.

What needs improvement?

There are certain areas in Azure DevOps that are better in other products. These are things that I need to more fully explore.

For how long have I used the solution?

I have been working with Azure DevOps for approximately four years.

What do I think about the stability of the solution?

The stability is good and I haven't had any issues with it.

What do I think about the scalability of the solution?

At this time, the majority of our software application development is outsourced so there is not much in terms of DevOps. However, in the future, I am planning to implement DevOps here. Once that happens, I expect that our usage of this solution will increase.

How are customer service and technical support?

I have not needed to contact Microsoft's technical support.

How was the initial setup?

The initial setup is straightforward and easy. It takes very little time to deploy.

What about the implementation team?

I deployed this solution without any help.

What other advice do I have?

Personally, I like this product and it is one that I recommend. That said, based on my experience, I cannot say that it is perfect.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Director at Cloud Technovation
Real User
Nov 6, 2019
Good for the staging environment through to the production environment
Pros and Cons
  • "Azure enables us to create a staging environment through to a production environment in an easier way and then get the code and run that."
  • "Using the infrastructures of code enables a productivity increase of a thousand percent."
  • "There is room for improvement, as this is not the finished article at all."

What is our primary use case?

Building fast and reliable, amplified feedback loops in all stages of our software delivery and operations lifecycle. The business strives for built-in quality to ensure that everyone have correctly done their job. 

I trust my team with peer reviews of our designs, code, test and infrastructure.

How has it helped my organization?

I'm familiar with Azure DevOps in the sense that my group directive has based the administration, architecture, and development on Azure. So whichever hat that I need to wear at the time that's the one I can wear.

What is most valuable?

I would say that Pipelines is Azure's most valuable feature. Also generally, Azure enables us to create a staging environment through to a production environment in an easier way and then get the code and run that. It also has decent pull requests and things like that.

What needs improvement?

Azure DevOps is a very cross-platform product. One of the issues that I have currently with the company is that they are using two different parts of technology. They were using JIRA for their sprint work and they were also using Confluence, as well as other Enterprise software. I advised them that all their sprint planning, backlog work, and everything else, can be done out of Azure DevOps from one central place. I know the Microsoft team will always look at improvements because I know that they are constantly looking at improvements to products while listening to their customers and looking at a global scale. I'm keeping my ear to the ground, as I always do.

The product keeps evolving and at the moment there are a lot of good parts There are petabytes of data. Anytime somebody does a pull request or anything else, Microsoft is notified about it. So if somebody, somewhere is always looking at that and watching, that can be a revolutionary product. It's a product that can continuously grow and evolve in time. Even if it is not yet what you call a finished article, it's a growing and evolving product.

Everybody has a slightly different take on what solutions or what part of the solution they would like to be improved. You can always improve a platform. Microsoft is always listening to customers and they will bring out a new version. The platform is quite user-friendly at the moment because you can use any program or language with it. You can't say you need another program, because as far as I'm concerned the main ones can be integrated with Azure. The newer ones like Go, as well as older ones like Python, Java, and PSP,  can all be integrated with that platform.

I suppose when we hear about that release, I have no doubt that because Microsoft captures a lot of metrics and information that they monitor, like capturing data about what or how people use their product, they can see where the usage is and where they might want to remove a feature. That analysis and also comes from Microsoft's monitoring capabilities.

For how long have I used the solution?

I've been using this solution for five years.

What do I think about the stability of the solution?

I thought it was very stable. They didn't have any shaky moments. Predominantly with Azure DevOps you need one thing only: a solid internet connection. If you've got a solid Internet connection, you just push everything up to the platform or run an integral request. I haven't had any issues with that. Some people might have, but it all comes down to their internet connection.

What do I think about the scalability of the solution?

This solution is extremely scalable.

It helps a lot in Microservices or service technologies. Using the infrastructures of code enables a productivity increase of a thousand percent. I was speaking with a company that was pulling 12 requests at one time but using competitive technology like DevOps they were able to pull over 2000 requests at the same time. It's extremely scalable and you can use it to scale down when it needs it. It's a completely autonomous product, that allows you to scale whatever you need.

I have five or six back end developers that use it every day. They learn every day, so whatever code or scripts they write are in Azure DevOps. They're not using any another tool to do it, they are pulling it with the platform because you can't tell other people about a platform if you aren't using it yourself. The first thing they do is log on to DevOps.

There will be an increase in our usage of the product. We are looking to expand at some point. The more people that come on board, the more use there is for the product.

How are customer service and technical support?

We haven't had a requirement to contact their technical support. I have contacted their technical support before under some other projects and got a really good response from the person on the other end of the phone. They are always looking to help you solve more solutions as quickly as they possibly can.

I don't think I have had a bad experience; I've always had continuity. They were able to get me the problem resolved, whether it was a P1 or P4 issue. I've never had a problem with the technical support.

Which solution did I use previously and why did I switch?

I have experience with Amazon Web Services. As the Azure product has matured a lot in the last two to three years, it deserves its market share at the moment. We were using other products, like Visual Studio, a web service which is an old name for Visual DevOps. We were also using things like Team Foundation Server (TFS). We were just using some of the older tech.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We did the implementation ourselves.

I'm working on the high-level design and the low-level design so I know where we're going to start, and whether we've got a blank slate. I've worked with many firms in the past and companies have their own design in place. Usually, some of these companies material is outdated and Microsoft will probably move the bar several times. We are Microsoft accredited so we stay in touch with the technology more recently than most. We've constantly been informed of the latest technology and the latest products that are evolving on the platform. That includes those that are in preview, which I hope will become available, as well as those that are going to be deprecated. We're basically in full harmony with Microsoft and their products.

What was our ROI?

We most definitely achieved an ROI.

What's my experience with pricing, setup cost, and licensing?

Check out the pricing information from Azure Cost and analysis information.

Which other solutions did I evaluate?

No Visual Studio Team Services and Visual code were the preferred options.

What other advice do I have?

The first thing that I would suggest is to read the documentation for the platform. The online documentation changes pretty much every other week; there is always something new coming out. Practice, practice, and practice. Test, practice, and repeat. You need to know your way around the platform and the only way to do that is by hands-on practice. You can't break the environment, but you can speed things up on the thirteenth hour. It depends on how you configure things since every configuration is different. It's an excellent product that is taking into account current technology, yet also flexible enough to use with future technology.

At the moment I would rate Azure DevOps as a nine out of ten. The reason I wouldn't give anything a ten is because it's constantly evolving. There is room for improvement, as this is not the finished article at all. The reason I would give it a nine is the information to get the best usage out of the product is readily available. I've been using Microsoft tech for over 25 years now and back in the day it was difficult to get information out of Microsoft even when you were an MCPN. You would have a special link to go through a Microsoft back door to gain information. That's completely different to the advice that you would get related to Microsoft.com. Now Microsoft is completely different with everything readily available. You can download it in pdot format and the document could be 2000-3000 pages. They leave no stone unturned.

The only problem I would say at the moment is a friend of mine said that the Microsoft test book is taking a long time to come out because he wants to take the exam. Some people need to read the information and retain the information that way. Sometimes you go on these courses that are not run by Microsoft directly. They can be very flaky and don't have all the information or experience of using the product in normal working life.

If there is anything I would ask for, it's to get the documentation out on hardback so that we can add it to our libraries. That would be very good.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT System Manager at a financial services firm with 1,001-5,000 employees
Real User
Aug 28, 2019
A stable solution with a reasonable licensing fee and excellent technical support
Pros and Cons
  • "Technical support has been excellent. On that side, Microsoft is very good. The customer support of Microsoft has really improved this past year. On the cloud side also we are very satisfied because it offers very good support."
  • "Technical support has been excellent; on that side, Microsoft is very good, and the customer support of Microsoft has really improved this past year, and on the cloud side also we are very satisfied because it offers very good support."
  • "The solution could work to improve their reporting."
  • "The solution could work to improve their reporting."

What is most valuable?

The Repos, Wikis, and pipelines are all excellent features.

What needs improvement?

The solution could work to improve their reporting.

For how long have I used the solution?

I've been using the solution for nearly one year.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

The scalability of the solution is good. I would give it a four or five-star rating. We have plans to increase usage. Right now we have about 100 users on the solution.

How are customer service and technical support?

Technical support has been excellent. On that side, Microsoft is very good. The customer support of Microsoft has really improved this past year. On the cloud side also we are very satisfied because it offers very good support.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup is straightforward. We just implement it from the cloud. We took it and configured it with our local website infrastructure, so there was nothing much to do.

What's my experience with pricing, setup cost, and licensing?

There is a licensing fee of $6/user per month. That's not too much money for us. There aren't really any additional costs beyond that.

Which other solutions did I evaluate?

We considered using Jenkins, but we decided to use Azure DevOps because we have an enterprise agreement with Microsoft. It was much easier.

What other advice do I have?

We are using the public cloud deployment model.

Potential users should not hesitate to move to Azure DevOps. It keeps on progressing and keeps on adding new features all of the time, so it's a solution that I would highly recommend people use.

I would rate the solution eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.