We adopted the SAFe Framework, and more than 10 teams are using the process or workflow template from Azure DevOps for SAFe. Also, we're currently using DevOps for future planning and backlog management following the scrum approach on the team and coordination level. The company plans to extend this with Lean Portfolio Management.
Vice President at a tech services company with 51-200 employees
It's simple to implement the SAFe Framework, but it's not easy to customize like some solutions
Pros and Cons
- "Setting up Azure DevOps was straightforward. It's easy to use the default templates. Everything is under our control, so it's simple to implement new requirements."
- "The portfolio is one area where DevOps has room for improvement. Built-in reporting and visualization also could be better. We're using Power BI and Tableau to compile more complex reports and dashboards. Azure DevOps has some out-of-the-box reporting capabilities, but they're very simple. It's usually okay on the team level, but if you have to run a complex report, it's difficult and insufficient, so we use Power BI as an extension."
What is our primary use case?
How has it helped my organization?
Time to Market: Teams deliver more in less time.
What is most valuable?
Azure Pipeline is the most valuable feature.
What needs improvement?
The portfolio is one area where DevOps has room for improvement. Built-in reporting and visualization also could be better. We're using Power BI and Tableau to compile more complex reports and dashboards. Azure DevOps has some out-of-the-box reporting capabilities, but they're very simple. It's usually okay on the team level, but if you have to run a complex report, it's difficult and insufficient, so we use Power BI as an extension.
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Microsoft Azure DevOps
March 2025

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For how long have I used the solution?
I've been using DevOps for about three years.
What do I think about the stability of the solution?
DevOps is very stable.
What do I think about the scalability of the solution?
DevOps is scalable. We have about 65 users working with it, including the product manager, product owner, scrum master developer, tester, line managers, and architects.
How are customer service and support?
We haven't experienced any significant issues so far, but any issues we've had were fixed fast, so I would say I'm very satisfied with the support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using Jira, but we switched to DevOps. It was a strategic decision to reduce the complexity of the toolchains. We wanted a Microsoft solution, so we chose Azure DevOps.
How was the initial setup?
Setting up Azure DevOps was straightforward. It's easy to use the default templates. Everything is under our control, so it's simple to implement new requirements. We did it ourselves in three days. Since we used the default templates, we didn't have to change the standard Azure DevOps services. Two people are responsible for deployment and maintenance: DevOps engineer and Release Train Engineer
What other advice do I have?
I rate Azure DevOps seven out of 10. DevOps isn't so easy. In general, the solution is straightforward and suits our purposes, but it's a little bit tricky to customize the workflow. It's simple to implement the SAFe Framework, but it's not easy to customize compared to Digital.ai Agility. There's a huge gap.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

National Solutions Architect at a computer software company with 10,001+ employees
Good automation, perfect for agile approaches, and very scalable
Pros and Cons
- "There are great automation tools."
- "With Microsoft, I would prefer to have more test plans. It's very difficult to find individual test plan module training."
What is our primary use case?
I primarily use the solution for more of an end-to-end pipeline.
What is most valuable?
The integration with the full end-to-end suite is great. The integration between the Kanban all the way through, including the traceability all the way through to the other end is very useful. You're able to test and you have your repositories and the ability to integrate with pipelines.
There are great automation tools.
The solution is very stable.
The scalability is quite good.
What needs improvement?
Individually, the components and not quite as good as others in the market. For example, the DevOps test plan isn't quite as good as a Micro Focus ALM QC. That said, when you integrate it into that entire pipeline, it's better.
Microsoft initiates changes so quickly, it's hard to keep up. It would be helpful if there was more documentation and more training to go with all of the changes. Chris:
With Microsoft, I would prefer to have more test plans. It's very difficult to find individual test plan module training.
What do I think about the stability of the solution?
The solution is quite stable. It's pretty reliable. there aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is very scalable. It's easy to expand.
How are customer service and technical support?
I've had no problems with technical support, however, I'll get put in the fast-track programs. I always get very fast responses.
Which solution did I use previously and why did I switch?
I also use Micro Focus. For older style waterfall projects, it's best to go with Micro Focus probably, barring pricing and other consideration. However, in an agile environment, a Microsoft Azure-based product such as DevOps is great due to the pipeline and the whole integration end-to-end is just better.
I'm also familiar with Jira, which has better features in various areas. The problem is it moves so fast and new versions are always coming out and it can be hard to keep up.
What other advice do I have?
I'm an implementor. I work with a variety of clients.
I'd rate the solution at a nine out of ten. It's great for agile and we've been pretty happy with it as an end-to-end solution.
If you're moving into an agile CI/CD, DevOps is the way to go. If you're still thinking about old manual start testing, Micro Focus is probably the way to go. That said, more standalone manual testing is better supported by Micro Focus.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
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Microsoft Azure DevOps
March 2025

Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
851,823 professionals have used our research since 2012.
Senior Software Engineer at Xylem
Stable, straightforward to set up and easy to use
Pros and Cons
- "The installation is very straightforward."
- "The price could be lowered. It would be nice if it was cheaper."
What is our primary use case?
Currently, we are using it for the continuous integration and continuous deployment of the CI/CD pipeline available for our projects.
What is most valuable?
The solution is very useful.
It's very easy to use and easy to navigate. It's a simple product to navigate.
The product is very stable; it's being used by quite a few organizations. We find it quite reliable.
The scalability, for now, is good for what we need.
The installation is very straightforward.
What needs improvement?
We haven't had too much time to really play with the solution and therefore it's difficult to really know if there's anything missing in terms of features. We need more time with it.
The price could be lowered. It would be nice if it was cheaper.
For how long have I used the solution?
I started using the solution a few months ago. It's been about a year or so. We have not used the product for that long just yet.
What do I think about the stability of the solution?
The product is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable in terms of performance.
What do I think about the scalability of the solution?
The solution is scalable, at least for our purposes. We haven't run into any issues.
We have about 1,000 users on the solution currently.
How are customer service and technical support?
The forums that are available to users are quite helpful and have a lot of information. It helps us troubleshoot very well. We don't usually call anyone directly.
Which solution did I use previously and why did I switch?
We did not use a different solution before using this product.
How was the initial setup?
The product is very straightforward to set up.
The deployment is fast as well. It only took us about 10 to 15 minutes to have everything up and running.
What about the implementation team?
I handled the installation myself. I did not need the assistance of a consultant or integrator. It was handled in-house.
What's my experience with pricing, setup cost, and licensing?
It would be nice if the licensing was a bit cheaper.
Our IT team looks after that aspect. I don't deal with tasks such as licensing and payments directly.
Which other solutions did I evaluate?
We did not evaluate other solutions before deciding on this product.
What other advice do I have?
I'd rate the solution at an eight out of ten. So far, we've been very pleased with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Content Writer at a computer software company with 51-200 employees
High performance, easy to use, and reliable
Pros and Cons
- "The most valuable feature is the ease of use and performance."
- "There could more integration with other platforms."
What is our primary use case?
The solution can be used for immutable infrastructure or for microservices.
What is most valuable?
The most valuable feature is the ease of use and performance.
What needs improvement?
There could more integration with other platforms.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the stability of the solution?
I have found the stability good.
What do I think about the scalability of the solution?
We have approximately 20 people using the solution in my organization.
How are customer service and technical support?
The technical support from Microsoft is really good.
What's my experience with pricing, setup cost, and licensing?
We purchase the solution on an annual basis.
Which other solutions did I evaluate?
I have evaluated AWS.
What other advice do I have?
I would recommend this solution.
I rate Microsoft Azure DevOps an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of R&D and Testing at a recreational facilities/services company with 1,001-5,000 employees
Good monitoring, good support, and good stability
Pros and Cons
- "Monitoring is most valuable."
- "Its interface could be more user-friendly. It could be simplified for users with no prior knowledge. There should also be better tutorials."
What is our primary use case?
We are using it for managing the teams and planning the screens and scope of work. We are also using it for building pipelines for automation of builds.
What is most valuable?
Monitoring is most valuable.
What needs improvement?
Its interface could be more user-friendly. It could be simplified for users with no prior knowledge. There should also be better tutorials.
What do I think about the stability of the solution?
It is stable.
How are customer service and technical support?
Their technical support is pretty good.
What about the implementation team?
Our IT department installs this solution.
What other advice do I have?
Before using this solution, I would advise getting somebody who really knows how to use this solution and learning about how to do customizations based on your organization's needs.
I would rate Microsoft Azure DevOps an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Manager at a tech services company with 51-200 employees
A DevOps solution with a great pipeline feature
Pros and Cons
- "Everything that's related to the pipeline has been very good."
- "I'd like to have something better for the test plan."
What is our primary use case?
We use Microsoft Azure DevOps to store our code, manage our code, and publish it.
How has it helped my organization?
Before we used Azure DevOps, our team used to promote the code manually. What they did was publish, copy the files and paste them on the server or run lines of code to get our services in production. That takes a lot of time. With the pipeline we're using, that time was reduced by ten times. We're ten times faster now.
What is most valuable?
Everything that's related to the pipeline has been very good. We're using this to promote our code and to secure it. The library and all the stuff that we can manage inside the pipeline is helping us a lot.
What needs improvement?
I'd like to have something better for the test plan. The test plan seems to be really manual even now. There's a lot of stuff to do there, and it could be improved.
Sometimes, it's also difficult for us to handle all the connections with iOS. iOS connections are really very difficult. We're using a different product, which is part of Microsoft, called App Center. But sharing from Azure DevOps to App Center has been difficult. They should try to improve things related to iOS development or iOS production.
For how long have I used the solution?
I've been using Microsoft Azure DevOps for the last five years.
What do I think about the stability of the solution?
I wouldn't complain about stability. Sometimes we have a couple of maintenance windows, which is okay. We actually had a couple of problems, but I don't remember. I would say that it's under normal standards. I wouldn't complain about it.
What do I think about the scalability of the solution?
Microsoft Azure DevOps is scalable. It was easy to grow.
How are customer service and technical support?
If I ever raised any kind of a question to technical support, it was pretty good. I have asked a couple of questions in the technical area. They helped me, and it was good and pretty fast.
Which solution did I use previously and why did I switch?
We used to use another solution, but I don't remember which one. We switched because of a big contract that our company had with Azure. We were going to have our servers with Azure, and it looked like they reviewed the pricing and made the change.
How was the initial setup?
The initial setup was really easy. I didn't even manage this before, but I'm the one who is running this now, and it's pretty easy. Something that made me a little bit confused was all the permissions you have to give to teams and people. Sometimes it's kind of tricky, but it's understandable.
Lately, the deployment's taking a little bit longer than before. I don't know what happened. I'll say that before our deployments took us maybe a couple of minutes. I didn't even measure that, but now it sometimes takes up to 40 minutes or an average of 30 minutes for each deployment.
What about the implementation team?
I implemented Microsoft Azure DevOps by myself.
What other advice do I have?
I would advise potential Microsoft Azure DevOps users to start exploring the free options, which are pretty good. I use it myself as an independent. As soon as you start using it, you'll know that you have to pay because it's a good tool that we can have to manage our code.
On a scale from one to ten, I would give Microsoft Azure DevOps an nine.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Architect at Dwr Cymru Welsh Water
Allows for source control and CI/CD pipelines
What is our primary use case?
Full DevOps suite.
How has it helped my organization?
Allows for source control and CI/CD pipelines while linking back to the work items on the Kanban board.
What is most valuable?
CI/CD pipelines and repositories.
What needs improvement?
Information to make it easier to choose items from the marketplace (like MS verified), etc. Otherwise, every item requires a full InfoSec review.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a computer software company with 11-50 employees
Reliable, easy to setup, and feature-rich but there should be better integration with GitHub
Pros and Cons
- "I definitely like the pipelines and the ease of management once you're in an enterprise."
- "Definitely, there should be more integration between GitHub and Azure DevOps."
What is our primary use case?
I work as a DevOps Engineer. I use this solution as an end-user.
What is most valuable?
I definitely like the pipelines and the ease of management once you're in an enterprise.
The controlling security, the ease of access, the free plans, and the developer plans.
I also like the licensing structure in general.
What needs improvement?
I would like there to be more seamless integration with GitHub.
Azure DevOps seems to be targeted towards enterprises and GitHub is the ugly sister, so to speak, that you come about in the enterprise.
There is no real interaction between the products, which is a real shame since they are both developed by Microsoft.
Definitely, there should be more integration between GitHub and Azure DevOps.
For how long have I used the solution?
I have been working with Microsoft Azure DevOps for a couple of years, ever since they changed their name from Visual Studio Team Services.
What do I think about the stability of the solution?
Microsoft Azure DevOps is definitely stable.
Which solution did I use previously and why did I switch?
I have experience with Azure Bicep and Paraform.
How was the initial setup?
The initial setup is quite easy.
What's my experience with pricing, setup cost, and licensing?
The licensing structure is good.
What other advice do I have?
Definitely, I would recommend this solution. I would still look into your team goals and what tools you already know.
GitHub is more community-driven, with more modules that are easy to access.
Azure DevOps is more integrated with Azure as a platform, and that is important to consider when you consider DevOps in general or Azure DevOps.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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