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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Entra External ID is praised for its ease of setup, requiring minimal effort to generate unique IDs and keys.
It is integrated into the entire Microsoft environment, enhancing usability and compatibility with existing systems.
Firewall capabilities are considered valuable, contributing to improved security measures.
Single sign-on access is highly useful, simplifying user authentication processes.
Microsoft Entra External ID offers significant IT infrastructure cost savings by eliminating the need for on-premises maintenance.

CONS

Technical support needs improvement, particularly in certain regions where resources may lack experience.
Microsoft Entra External ID's pricing model is complex, making it difficult to understand and manage costs effectively.
Pricing for Microsoft offerings is often considered expensive, posing challenges for medium-sized businesses.
There is a need for better AI technology within Microsoft Entra External ID, especially for providing detailed alerts.
Authentication methods available with Microsoft Entra External ID are limited, presenting a notable weak point.
 

Microsoft Entra External ID Pros review quotes

FS
Consultant at Artifield
Jun 23, 2025
The best features of Microsoft Entra External ID include its unification of B2C functionality and B2E features.
Suresh Kumar Subramaniyan - PeerSpot reviewer
Manager, Identity & Access Management at a financial services firm with 10,001+ employees
Sep 17, 2025
The impact of having multiple authentication types available significantly helps with security practices using Microsoft Entra External ID.
SS
Software Architect at Velsera
May 16, 2025
Primarily Microsoft Entra External ID SSO is valuable as it works with everything when it comes to integration.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
CT
Network Security Administrator at a retailer with 51-200 employees
Jun 17, 2025
The positive impact of Microsoft Entra External ID on my organization is that it enhances ease of use for the administrative side.
Steven Warlop - PeerSpot reviewer
Service Delivery Manager at Centric Infrastructure Solutions
Sep 10, 2025
The experience has been rather good; there are other possibilities, but we made the choice to go with Microsoft, and we have a good experience with that.
KW
Director of Technology at a hospitality company with 51-200 employees
Jul 30, 2025
The times that I have gone into it, I found it easy to use and I haven't had any issues with it.
Corrado Vigano - PeerSpot reviewer
Sales Manager - Program Manger at Altitudo srl
Jan 28, 2025
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use.
ZA
Associate Director Automation at Dubai Holding
Feb 13, 2025
The most valuable feature for me is the firewall capabilities.
SK
Lead Enterprise Architect at DigyCorp
Mar 14, 2025
I have not encountered any stability issues with Microsoft Entra External ID.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Mar 13, 2025
Microsoft Entra External ID is more secure, offering a secure environment.
 

Microsoft Entra External ID Cons review quotes

FS
Consultant at Artifield
Jun 23, 2025
The authentication methods available are very limited, and this presents a weak point.
Suresh Kumar Subramaniyan - PeerSpot reviewer
Manager, Identity & Access Management at a financial services firm with 10,001+ employees
Sep 17, 2025
Microsoft Entra External ID isn't a complete cloud-based account solution, as it must handle internal employees and collaborate with internal Active Directory.
SS
Software Architect at Velsera
May 16, 2025
The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually hear that Microsoft would not support this.
Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
CT
Network Security Administrator at a retailer with 51-200 employees
Jun 17, 2025
The training generally is complicated to understand, leading us to often go through a managed service provider.
Steven Warlop - PeerSpot reviewer
Service Delivery Manager at Centric Infrastructure Solutions
Sep 10, 2025
The only problem that you might face with Microsoft now is their complex licensing model.
KW
Director of Technology at a hospitality company with 51-200 employees
Jul 30, 2025
There have been a couple of times when it was unavailable because of Microsoft issues, but other than that, I don't remember any problems.
Corrado Vigano - PeerSpot reviewer
Sales Manager - Program Manger at Altitudo srl
Jan 28, 2025
I generally find Microsoft solutions expensive, especially in specific offerings.
ZA
Associate Director Automation at Dubai Holding
Feb 13, 2025
Single sign-on for external applications such as Oracle could be improved to be a little bit cheaper.
SK
Lead Enterprise Architect at DigyCorp
Mar 14, 2025
The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Mar 13, 2025
Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.