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Microsoft Entra External ID pros and cons

Vendor: Microsoft

3.8 out of 5

8 reviews
87% willing to recommend

Pros & Cons summary

Microsoft Entra External ID offers quick setup, generating unique IDs and keys in under 30 minutes, monitoring guest applications, and adjusting permissions. Seamless integration within the Microsoft ecosystem is beneficial, while firewall capabilities enhance security. Single sign-on access provides a secure environment. However, technical support needs improvement, and pricing complexity, high costs for medium-sized businesses, and inconsistent customer support quality are concerns, especially in some regions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Microsoft Entra External ID offers ease of setup with quick ID and key generation.

Users benefit from monitoring applications and adjusting permissions for collaborators.

Integration into Microsoft environment makes it user-friendly.

Users value firewall capabilities for enhanced security.

Secure environment and single sign-on access are significant advantages.

CONS

Technical support for Microsoft Entra External ID requires improvement.

The cost is high, and Microsoft's pricing is complex and difficult to understand.

Customers express concerns over the unpredictability of Microsoft's costs at each renewal.

There is a need for faster synchronization and improvements in single sign-on for external applications.

AI technology in Microsoft Entra External ID has room for improvement, particularly in providing detailed alerts.

Microsoft Entra External ID Pros review quotes

SK

Lead Enterprise Architect at DigyCorp

Mar 14, 2025

I have not encountered any stability issues with Microsoft Entra External ID.

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Sales Manager - Program Manger at Altitudo srl

Jan 28, 2025

The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use.

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Oluwakorede Oladipo

Lead, Product Manager (Applications & Services) at FMDQ

Aug 20, 2024

The most beneficial feature for us is the ease of setup. With about five clicks, we can generate unique IDs and keys and set up in less than 30 minutes. We can also generate these for multiple years simultaneously, which is convenient.

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Microsoft Entra External ID

Free Report: Microsoft Entra External ID Reviews and More

Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

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BV

IT Manager at Vertical Garden

Aug 28, 2024

It's similar to using a Microsoft account to create accounts on other websites. We are also using Microsoft Entra to monitor which applications our guests are using. This allows us to filter, block, or adjust permissions for these applications as needed for our collaborators.

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IA

System Engineer at JOS Malaysia

Sep 9, 2024

It's quite easy to manage and monitor.

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Director at a tech services company with 11-50 employees

Mar 13, 2025

Microsoft Entra External ID is more secure, offering a secure environment.

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ZA

Associate Director Automation at Dubai Holding

Feb 13, 2025

The most valuable feature for me is the firewall capabilities.

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reviewer1639854

Cloud Security Consultant at a manufacturing company with 10,001+ employees

Mar 13, 2025

The single sign-on access is the most useful feature we use.

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Microsoft Entra External ID Cons review quotes

SK

Lead Enterprise Architect at DigyCorp

Mar 14, 2025

The quality of Microsoft customer support varies. With an enterprise contract, good resources are usually provided, especially in regions like Saudi Arabia or UAE. However, we have faced challenges with support quality, especially in some subcontinent areas where the resources might not be as experienced.

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Sales Manager - Program Manger at Altitudo srl

Jan 28, 2025

I generally find Microsoft solutions expensive, especially in specific offerings.

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Oluwakorede Oladipo

Lead, Product Manager (Applications & Services) at FMDQ

Aug 20, 2024

Technical support needs improvement.

Read full review

Microsoft Entra External ID

Free Report: Microsoft Entra External ID Reviews and More

Learn what your peers think about Microsoft Entra External ID. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

845,406 professionals have used our research since 2012.

BV

IT Manager at Vertical Garden

Aug 28, 2024

The problem with Microsoft products is that they often cater to enterprise-level needs, which can be too costly for medium-sized businesses.

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IA

System Engineer at JOS Malaysia

Sep 9, 2024

I would like to see faster synchronization.

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Director at a tech services company with 11-50 employees

Mar 13, 2025

Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options.

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ZA

Associate Director Automation at Dubai Holding

Feb 13, 2025

Single sign-on for external applications such as Oracle could be improved to be a little bit cheaper.

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reviewer1639854

Cloud Security Consultant at a manufacturing company with 10,001+ employees

Mar 13, 2025

There is room for improvement in AI technology for Microsoft Entra External ID, particularly in providing detailed alerts.

Read full review

Product Categories

Product Categories

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Customer Identity and Access Management (CIAM)

Microsoft Security Suite

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Product Categories

Product Categories

Identity and Access Management as a Service (IDaaS) (IAMaaS)

Customer Identity and Access Management (CIAM)

Microsoft Security Suite

Popular Comparisons

Popular Comparisons

Microsoft Entra ID vs Microsoft Entra External ID

SailPoint Identity Security Cloud vs Microsoft Entra External ID

Ping Identity Platform vs Microsoft Entra External ID

Google Cloud Identity vs Microsoft Entra External ID

JumpCloud vs Microsoft Entra External ID

AWS Directory Service vs Microsoft Entra External ID

AWS IAM Identity Center vs Microsoft Entra External ID

Tools4ever HelloID vs Microsoft Entra External ID

See all alternatives

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