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reviewer948819 - PeerSpot reviewer
Systems and Networks Engineer at a insurance company with 1,001-5,000 employees
Real User
Nov 24, 2021
Scalable with good technical support and a simple setup process
Pros and Cons
  • "The scalability is quite good."
  • "The dashboard and interface could be better. It would be ideal if it was easier to use."

What is most valuable?

The scalability is quite good.

It's a very necessary product in today's technological landscape. 

What needs improvement?

I can't speak to many aspects of the solution that need improvement.

The dashboard and interface could be better. It would be ideal if it was easier to use.

For how long have I used the solution?

I've been dealing with the solution for four years.

What do I think about the stability of the solution?

I have found the solution to be very stable. 

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What do I think about the scalability of the solution?

The solution is extremely scalable. 

How are customer service and support?

I have had a few experiences with technical support from Microsoft. It's a very interesting support that they provide. We work closely with them, and, when we do work together, it's better.

Which solution did I use previously and why did I switch?

Before choosing this solution, we did not use any other product.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

I handled the implementation myself. 

What other advice do I have?

We are a Microsoft partner.

Overall, it's a very interesting product.

I'd rate it at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer1684548 - PeerSpot reviewer
Advisor at a tech services company with 201-500 employees
Real User
Oct 26, 2021
Plenty of useful features, highly stable, responsive support
Pros and Cons
  • "All of the features are amazing, such as identity governance and privileged identity management."
  • "Azure Active Directory could benefit by adding the capability for identity life cycle for the on-premise solution. For example, an HR solution, which is built on-premise or, in general, better on-premise capable solutions."

What is our primary use case?

I have been using Azure Active Directory mainly for access management, identity governance, access reviews, and patent management.

What is most valuable?

All of the features are amazing, such as identity governance and privileged identity management.

What needs improvement?

Azure Active Directory could benefit by adding the capability for identity life cycle for the on-premise solution. For example, an HR solution, which is built on-premise or, in general, better on-premise capable solutions.

For how long have I used the solution?

I have been using Azure Active Directory for approximately four years.

What do I think about the stability of the solution?

Azure Active Directory is highly stable.

What do I think about the scalability of the solution?

I have found Azure Active Directory to be scalable.

How are customer service and support?

Every time I open a support case or support ticket, the response is very quick. They have been able to have a resolution to the issues I have had in a timely manner.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The E5 plan we are using contains the premium plans for Azure Active Directory. We are not paying only for the Azure Active Directory Premium licenses. We have it already included within our E5 plan.

What other advice do I have?

I would recommend Azure Active Directory to others. it is integrated with all Microsoft platforms. It has a lot of useful features that can help security IT administrators.

I rate Azure Active Directory a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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IT Coordinator at Zignet
Real User
Sep 24, 2021
Stable, easy installation, and effective user management
Pros and Cons
  • "With Azure Active Directory we were able to manage with different options the access for different users."
  • "The solution was difficult to scale because the group's configuration was complex. I would rate the scalability level of Azure Active Directory a five out of ten."

What is our primary use case?

Azure Active Directory is an identity and access management service.

What is most valuable?

With Azure Active Directory we were able to manage with different options the access for different users.

For how long have I used the solution?

I have been using Azure Active Directory within the past 16 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution was difficult to scale because the group's configuration was complex.

I would rate the scalability level of Azure Active Directory a five out of ten.

How are customer service and technical support?

We have not needed to contact support.

How was the initial setup?

The implementation was easy and took approximately three hours.

What about the implementation team?

We used three people to do the implementation of the solution and our analyst was in charge of the maintenance. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution was reasonable.

What other advice do I have?

I rate Azure Active Directory a nine out of ten.

We had five people using the solution in my organization.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user1645845 - PeerSpot reviewer
Systems Administrator at a tech services company with 11-50 employees
Real User
Aug 23, 2021
Simple to use, good visibility, and highly stable
Pros and Cons
  • "Azure Active Directory is a very simple utility to use, it has very good visibility and transparency, and an easy-to-use panel."
  • "The technical support could improve by having a faster response time."

What is our primary use case?

My primary use case is for Azure Active Directory is user management, creating users, assigning them access to network resources, network drives, resetting passwords, and dissembling users.

How has it helped my organization?

This solution has helped my organization by allowing us simple management of identities within the organization for integration with the single sign-on system unifying access to applications for mobile devices and management. 

AD is the starting point for the unification of access control, or for using those identities within AD. Without it, we would not be able to give our users access to applications from different devices, whether they are Mac OS, Windows 10, Android, or any other operating system.

What is most valuable?

Azure Active Directory is a very simple utility to use, it has very good visibility and transparency, and an easy-to-use panel.

For how long have I used the solution?

I have been using Azure Active Directory for approximately one year.

What do I think about the stability of the solution?

Azure Active Directory's stability is very high.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The technical support could improve by having a faster response time.

I rate the support of Azure Active Directory a three out of five.

How was the initial setup?

If you have been running an on-premises implementation of Active Directory Domain Services, then it is only a migration. You migrate the identities from on-premises to the cloud. 

If you are setting it up from scratch, it can be easy too. You can do the migration by using Azure AD Connect, which is mostly a straightforward process.

What other advice do I have?

Everything begins with the design of the domain structure. If it is well designed, then it is simple to adopt AD from scratch. I am not sure about migrations from other implementations of identity control, but if you are starting from scratch, it is very easy to use.

I would recommend this solution to others.

I rate Azure Active Directory a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user1488543 - PeerSpot reviewer
Vice President, Product Engineering at Logitix
Real User
Feb 9, 2021
Robust, and ideal for user management and group management
Pros and Cons
  • "The portal version of the Azure active directory is pretty robust."
  • "The portal version of the Azure active directory is pretty robust."
  • "The integration between the Azure active directory and the traditional active directory could be improved upon."
  • "The integration between the Azure active directory and the traditional active directory could be improved upon."

What is our primary use case?

We have an Azure active directory and we also have our own on-prem AD instances.

We basically use the solution for user management, group management, policy management.

What is most valuable?

The portal version of the Azure active directory is pretty robust.

The solution is very good for different types of management, including, user, group and policy management requirements.

What needs improvement?

The integration between the Azure active directory and the traditional active directory could be improved upon. We have two active directories that are installed on virtual machines, which are traditional active directories. The interactions between the two are very limited. For example, I could modify users in our own private instances of AD, however, they won't propagate up to the Azure active directory and vice versa. For us, the integrations are the biggie between the on-prem or the self-hosted AD versus Azure AD.

The traditional AD instances that we maintain have UIs that are very archaic and monolithic and very difficult to navigate. They should update the UI to make it easier to navigate and make it overall more modern.

For how long have I used the solution?

We've been using the solution for a while. We are actively using it now.

What other advice do I have?

We're using the latest version of the solution at this time.

In general, I would rate this solution at an eight out of ten.

If there were better integration capabilities between active directories, I would likely rate this product higher.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user1462824 - PeerSpot reviewer
Head of IT at a non-profit with 51-200 employees
Real User
Dec 5, 2020
It is stable and allows us to see and control PCs and mobile devices
Pros and Cons
  • "The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs."
  • "It is quite good, and we are quite pleased with this solution."
  • "The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks."
  • "The only issue with Azure AD is that it doesn't have control over the wifi network."

What is our primary use case?

We use it to have better security and better control over PCs and clients.

What is most valuable?

The ability to see and control PCs and mobile devices is the most valuable. I can see where they are and how many we have. I can also see the age and retention of PCs.

What needs improvement?

The only issue with Azure AD is that it doesn't have control over the wifi network. You have to do something more to have a secure wifi network. To have it working, you need an active directory server on-premises to take care of the networks.

For how long have I used the solution?

I have been using Microsoft products for a really long time. I have been using cloud solutions for a couple of years.

What do I think about the stability of the solution?

It is stable and working for us.

How are customer service and technical support?

They don't give support to the end users in Sweden. We always have to go to a reseller, which is a bad thing.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We didn't do it ourselves. A company did it for us.

What's my experience with pricing, setup cost, and licensing?

We are a non-profit organization, so we get good prices from Microsoft for their products. It is working well, but it could be cheaper. For the type of organization we are, it would be good if they could give a little bit more and be more generous like Google, which has completely free services. Microsoft has free versions or web services called Office 365 E1, which is free for use, but we want to have it with more qualified clients.

What other advice do I have?

I would advise getting some help from professionals to implement it. You have to implement it in a very planned way with a very detailed roadmap.

I would rate Microsoft Azure Active Directory Premium an eight out of ten. It is quite good, and we are quite pleased with this solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior IT Manager at a pharma/biotech company with 1-10 employees
Real User
Top 10
Dec 3, 2020
Stable, easy to set up, and useful for people who travel a lot
Pros and Cons
  • "It has been stable, and we haven't had any issues since we started to use it."
  • "It has been stable, and we haven't had any issues since we started to use it."
  • "Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications."
  • "Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not."

What is our primary use case?

We use Microsoft Authenticator as well as Microsoft SMS Authenticator. Normally, we enable MFA for all users who have email access and application access. Users can choose which authenticator they want to use. Based on their convenience, they enable Microsoft Authenticator or Microsoft SMS Authenticator. Almost 80% to 90% of users use Microsoft SMS Authenticator. Users who travel a lot choose Microsoft Authenticator. 

We are using the latest version. It is updated by default, and we don't have to update the application. It is also automatically updated on mobile.

What is most valuable?

It has been stable, and we haven't had any issues since we started to use it. 

What needs improvement?

Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications.

For how long have I used the solution?

I have been using this solution for the last two years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

We didn't have any issues or concerns. Therefore, we have never raised a ticket for Microsoft Authenticator.

How was the initial setup?

The initial setup is very easy. You have to enable MFA on the portal for a user, and you have to put the user's phone number. The user can then log in with Azure ID. The user is redirected to the second level of code authenticator and receives an SMS on the mobile. The user needs to enter the OTP.

What's my experience with pricing, setup cost, and licensing?

It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it.

What other advice do I have?

We will keep using Microsoft Authenticator as a secondary solution. We prefer Microsoft SMS Authenticator over Microsoft Authenticator. 

I would recommend this solution to others. I would rate Microsoft Authenticator a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user920982 - PeerSpot reviewer
Head of enterprise systems at Fidelity Bank Plc
Real User
Nov 6, 2020
Easy to deploy and supports conditional access using multifactor authentication
Pros and Cons
  • "The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication."
  • "The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication, which means that users who are accessing the applications remotely are authentic."
  • "Technical support could be faster."
  • "Technical support could be faster."

What is our primary use case?

Typically, we have applications deployed within the office network that we need to make accessible to our staff outside of the bank. Some of them are also our clients, but mainly, this is for people working in the region.

So without having to put them behind firewalls, what we opted to do is publish them to the proxy. This means that they can then come in via a secure port and begin to access the resources as if they were internally and securely within the network.

What is most valuable?

The most valuable feature is the ability to set up conditional access, where you can enforce users to connect using multifactor authentication. This is one of the things that we are using it for. It means that users who are accessing the applications remotely are authentic.

What needs improvement?

Technical support could be faster.

For how long have I used the solution?

I have been using this product for three years.

What do I think about the stability of the solution?

This solution is stable and we plan to increase our usage.

What do I think about the scalability of the solution?

It is a scalable product. It can be deployed in a highly available manner, where you have to have two or three connectors. We have approximately 7,000 users.

How are customer service and technical support?

We are satisfied with the technical support from Microsoft, although it could be faster.

Which solution did I use previously and why did I switch?

This product is part of our enterprise license and we did not previously use a different one.

How was the initial setup?

This is a cloud service, so the initial setup is straightforward. It is not complex.

For each request, it does not take very long.

What about the implementation team?

We deployed this product ourselves.

No staff is required for maintenance.

What's my experience with pricing, setup cost, and licensing?

This product is sold as part of the enterprise package and our licensing fees are paid on a yearly basis. You can get it as an add-on and it's not expensive.

Which other solutions did I evaluate?

I have not evaluated other solutions, which makes it difficult to tell what additional features I would like to see in the future. It is sufficient and adequate for our current use case.

What other advice do I have?

In our current use case, there is nothing that is lacking. This is definitely a product that I can recommend for other users.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
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Download our free Microsoft Entra ID Report and get advice and tips from experienced pros sharing their opinions.