We are using Microsoft Entra ID for Microsoft services and cloud services such as email and Teams.
Domain Admin at a government with 1,001-5,000 employees
Enhanced user and multifactor authentication experience with a straightforward setup
Pros and Cons
- "The most valuable feature is the ability to authenticate users using Microsoft Entra ID."
- "I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts."
What is our primary use case?
How has it helped my organization?
We have seen benefits like user authentication and multifactor authentication, which are advantageous for us.
What is most valuable?
The most valuable feature is the ability to authenticate users using Microsoft Entra ID.
What needs improvement?
I would like to see some additional attributes for user objects in Microsoft Entra, especially for tasks such as users and account validation, including guest users and guest accounts.
Buyer's Guide
Microsoft Entra ID
March 2026
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For how long have I used the solution?
I have been using the solution for approximately three years.
What do I think about the stability of the solution?
We experienced some performance issues with the solution.
How are customer service and support?
Technical support experiences can vary. Sometimes the support is good, and sometimes it requires escalation of the problem. Usually, we have a good experience. I would rate their technical support seven out of ten.
Which solution did I use previously and why did I switch?
We did not have any similar solutions before Microsoft Entra ID.
How was the initial setup?
Starting to work with it was straightforward, and the deployment process was okay.
What about the implementation team?
I am not aware of the details regarding the implementation strategy as I need to ask our security engineers.
What other advice do I have?
I'd rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
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Buyer's Guide
Download our free Microsoft Entra ID Report and get advice and tips from experienced pros
sharing their opinions.
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