Microsoft Exchange Online Reviews

We use Microsoft Exchange Online for email, such as sending and receiving emails. Our critical people are on the cloud and our non-critical people are on the premise.

The most valuable feature of Microsoft Exchange Online is it helps the IT department with problems.

Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft.

I have been using Microsoft Exchange Online for approximately two years.

We can experience some glitches but this could be the fault of our ISP and not the Microsoft Exchange Online. Other than this experience it has been stable.

The scalability of Microsoft Exchange Online is good as long as you are paying for the approximate usage.

We have approximately 800 people using this solution in our group. We have many types of users, such as managers and architects.

I have not used the support from Microsoft Exchange Online.

The initial setup of Microsoft Exchange Online is very simple.

The cost of Microsoft Exchange Online is approximately $4 to $36 per user. They do not give a discount which is not good. The solution is expensive if you have 800 to 1,000 users. They should give discounts when you have a lot of users.

I evaluated Microsoft Exchange on-premise, and it has a lot of glitches and needs a lot of maintenance. I chose Microsoft Exchange Online to cut this risk on our day-to-day operations for organizational communication with clients. We decided to move forward with migrating most of our users from Microsoft Office 365 or Microsoft Exchange Online, where those critical users would be not in a risk position in case anything happened on the Microsoft Exchange on-premise.

I chose to use Microsoft Exchange Online because of the disaster recovery, and clustering, and to make sure that our users are eligible for the business continuity process.

This solution is good if you have a critical business, you don't want to have any kind of down communication, you are located in multiple regions, your IT team is not large enough to maintain an Exchange on-premise servers or you don't have the large infrastructure to have clusters.

I rate Microsoft Exchange Online a nine out of ten.

We primarily use the solution for email and calendar functionality.

It works. It does what it's supposed to do with minimal issues.

It's one of the products that Microsoft has absolutely done its very best with.

The solution is very easy to set up and quite quick to deploy.

Right off the top of my head, I can't think of anything that I would change to improve Exchange.

The pricing could always be better.

Right now, I'm writing documentation to upgrade the existing Exchange and Active Directory from 2016 to 2019.

When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid. At present, once you establish a hybrid organization between cloud and on-prem, there's no way to undo it. Fixing that would be most beneficial. At the last organization I was at and did a migration, I had 31,000 users, and my largest mailbox was 90 gigs. It took three months to complete the migration.

We had no choice but to put it into hybrid mode due to the period of time. The MX record can only exist in one place. Therefore, you can't route mail from one system to another system. All the mail had to be routed through the on-prem and then synced from the on-prem to the cloud until everything was in the cloud. Then we were able to move the MX record from being on-prem to being in the cloud. Then all mail could be received in the cloud. However, then there was no way to tear down the Exchange organization on-prem. We are still left with a server, server maintenance, licensing, OS upgrades, patching, and everything on the on-prem server. The on-prem server is literally sitting there doing nothing except filtering air in the data center, costing me power, time and cooling. Therefore, fixing that would be awesome.

I’ve used the solution throughout my career - for over 30 years.

Typically, by the time I open a ticket, and they get back to me, I've figured out how to fix it. I don't call them until I'm really stuck.

They're not very good. I have had one of their technicians call me back more than once, and I'll go, "I figured it out, I fixed it." They flat asked me, "Well, how did you fix it?" I'm like, "You're Microsoft. You figure it out." They may not have the best understanding of the system.

Neutral

I've used Exchange my entire career. My best friend is currently trying to get rid of Lotus Notes where he's at. He's been working on that for a year now, and it just doesn't seem to want to go away. I've always been with this product. I did a bunch of work with GroupWise and got GroupWise out of the environment and so forth - replacing that with Active Directory. However, that really didn't have a mail component to it.

The initial setup is very straightforward. It only took a few hours to deploy.

The pricing is always something that could be better. We always like to work towards protecting our budget.

I know what the cloud cost per user is. I don't have what the on-premises costs are.

I’m a customer. I don't have any direct relationship with Microsoft.

I’d rate the solution a nine out of ten.

It's an excellent product. It's an excellent mail system. It does exactly what it's supposed to do. If you are under 5,000 employees, I would say that Microsoft 365 is the way to go. If you're over 3,000 or 5,000 employees, I would have some serious conversations about on-prem versus cloud. Once you get over about 3,000 or 5,000 employees that are mail users, the cloud really starts to get much more expensive than on-prem.

I don't use all the features of Microsoft Exchange Online. The product helped me solve my issue related to the storage size needed for backup every time.

Microsoft Exchange Online Microsoft is a useful tool for Microsoft Teams and scrum planning.

I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities.

I have been using Microsoft Exchange Online for three years. My company has a partnership with Microsoft.

Microsoft Exchange Online is a stable product. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around 600 people in my company use the product.

My company has not planned to increase the use of the solution.

The product's initial setup phase was straightforward.

The solution can be deployed in a week.

My company requires people with some IT knowledge to handle the product's deployment and maintenance processes.

My company's in-house team deals with the product's installation process.

My company needs to make monthly payments towards the licensing costs attached to the product. I feel that the price of the product is affordable.

My company chose Microsoft Exchange Online over other products since we have a partnership with Microsoft. For our company's business uses, Microsoft helps save costs and offers good support.

The feature of Microsoft Exchange Online I found to be the most beneficial for team collaboration stems from the integration capabilities. Microsoft Exchange Online can integrate with products like Microsoft Teams or Windows Live.

I have seen that Microsoft Exchange Online's dashboard ensures the aggregation of all the integrated items in a single interface. I think my company has to order Microsoft Teams and apply for it separately to be used on a product like Microsoft Exchange Online.

The security and compliance features of Microsoft Exchange Online have impacted our company's business operations as it is a good tool for business needs, and I haven't seen any major issues with it in any of the items provided. I have also not had any negative reviews or complaints about the product from our company's teams.

I use the solution's calendar functions for my scheduling needs. but I don't know how it offers any support.

The tool's integration capabilities were used for the benefit of the management of the areas attached to the solution from a single place.

I rate the overall tool a nine out of ten.

We use Microsoft Exchange Online for emails.

The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars.

The solution’s technical support could be improved.

I have been using Microsoft Exchange Online for two to three years.

We haven't faced any issues with the solution's stability.

I rate Microsoft Exchange Online an eight out of ten for stability.

The solution's technical support is sometimes helpful and sometimes useless. It depends on the agent that is working on your case.

I rate the solution’s technical support a six or seven out of ten.

Neutral

I previously worked with the IBM Domino mail system. Compared to the on-premises model of Microsoft Exchange Online, the IBM Domino mail system's maintenance and administration upgrades were less complicated.

It wasn't difficult to migrate the solution from on-premises to the cloud. It took us around one week to migrate from on-premises to the cloud because we don't have that many mailboxes.

We are Microsoft partners. We bought some licenses, and some are within our package or partnership with Microsoft.

Earlier, we had the solution on-premises, and then we migrated to the cloud. The solution helped with the planning and time management within our organization by providing everything that Outlook offers to end users, including email and calendar.

The solution does not provide 100% security, and some emails are still detected as malicious by our other endpoint security solution. Microsoft Exchange Online does not require any maintenance from our side.

Overall, I rate the solution an eight out of ten.

We use the solution to manage calendars and the entire online and on-premises suite. It is used in large corporate banks.

One of the important features is the collaboration tool used in Office 365. The security and DLP mechanisms are also quite good.

The solution’s pricing could be better.

I have been using Microsoft Exchange Online as a reseller for three to four years.

The collaboration speed has some issues, but it is stable.

I rate the solution’s stability an eight-point five out of ten.

The solution is scalable. When you reach certain volumes, the default limits on the packages essentially allow you to use the full spectrum anyway. 

The solution’s packaging makes it difficult to scale to the enterprise level without significantly upgrading the packages and negotiating higher limits on certain things, such as API calls, to accelerate data transfer.

Around 3000 users are using this platform.

I rate the solution’s scalability a nine out of ten.

Microsoft technical support is making some improvements, but it can still be time-consuming to get an answer to a basic question. I often find it easier to troubleshoot the problem myself.

The initial setup is straightforward and takes around a week to complete.

Exchange Online deployments can be complex, especially when migrating existing data from on-premises to the cloud. Much planning and preparation is involved, and the process can be lengthy.

The product is expensive and has an annual subscription.

It's difficult to compare Exchange Online to other solutions because of its unique feature set and collaboration capabilities. For example, Google SaaS is quite limited compared to Exchange Online.

We require a full-time team of four or five engineers across different divisions to look after this solution.

I recommend this solution. You’ll find it difficult to find a better solution with all the same features at the same price point. Most other competing solutions don't have the same feature set for the price. 

Overall, I rate the solution an eight out of ten.

We use the Microsoft email suite and we use this solution on a client basis so email can go through it. Everyone is using it currently.

We like that it is online and easy to access. We can work for everywhere. You don't have to install anything. 

It's pretty reliable. We haven't had any issues with it. 

The product is scalable.

Technical support has been very good.

We've witnessed a bit more ROI since switching to the cloud. 

The solution is expensive. 

The stability could always be better.

I've been using the solution for three years. 

I'd rate the stability eight out of ten. We haven't had any issues, however, in previous versions, a few months back, we did have an outage.

It's scalable. I'd rate it ten out of ten for ease of expansion. There are 300 users on it right now. We do not have plans to increase usage. 

We've used technical support in the past. They have been very good. We have nothing to complain about. 

We don't have to do any setup. We just have to log in and start using it. Since it's cloud-based there is no configuration necessary.

We have three people who are able to deploy and manage the solution.

We've seen an ROI. When we were on-premises we had much more trouble. The cloud makes it much better. We're saving a bit more money.

The solution is expensive. For the price, we do get value, however, it is a bit too much money.

We pay for the solution on a yearly basis. There are no extra costs on top of licenses. 

I'm always on the latest version since it is a cloud-based solution. 

I'd recommend the solution to others if they have the budget.

I would rate the solution nine out of ten.

The solution is basically for access and it provides the ability to just receive and send emails. It also works with calendars and contacts and all of that.

The solution works very well. It's one of the best options available. The access it provides is good. 

It has an easy initial setup. 

Technical support is helpful.

It is scalable.

The solution is quite stable. 

It has okay pricing. 

We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.

I haven't used the solution for too long and need more time to see if other improvements are needed.

The cost could be a bit lower.

We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings. 

I've been working with the solution for six months. 

The solution is stable. The only thing that is not so stable is Microsoft Teams. However, Exchange has good reliability. It doesn't crash or freeze. 

I love the scalability. I like that I can start wherever I am and scale up or down. I love the flexibility it gives us.

We have about 50 people on the solution presently. 

Technical support is great. I've raised some requests, and they were helpful and responsive. 

We did not previously use a different solution. 

I took part in the implementation process. The initial setup is pretty straightforward and simple. 

The deployment didn't take more than an hour. 

We have two administrators that are global admins. We have one admin that is specifically for Exchange. 

The pricing is fine. I've discussed this with customers, and they have found the price point to be fair. When you compare it to others, like Google, it is competitive. If it could be lower, of course, it would be ideal.

The solution costs $12 to $16 per user per month. 

I currently support Microsoft products. I don't sell Microsoft. They also have my test environment, where I test a few things.

Everything is available in the documentation. It's a great solution. Everything you need is there.

Overall, I'd rate the solution nine out of ten. There's always room to improve still. 

The primary use case of Microsoft Exchange Online is for emailing.

The most valuable feature is the cloud environment.

The deployment is complex and has room for improvement.

I have been using the solution for five years.

The solution is stable.

The solution is scalable.

The technical support is good.

The initial setup is straightforward.

The deployment takes some time because it is complex.

We required 14 people for the deployment.

We have a three-year license for $25,000.

I give the solution a nine out of ten.

We have 700 people using the solution.

I recommend Microsoft Exchange Online to other users.

Microsoft Exchange Online is used for emails and it does a fantastic job. 

The only reason why you would choose an online solution is the company that you're working at is they do not want to have an onsite server. The companies that want something on-site would choose the on-premise version.

The most valuable feature of Microsoft Exchange Online is if you have people that are geographically distributed from each other is good. For example, if you have people in the United States, Europe, Africa, Asia, and Australia, having an online solution works best because then you can reach the scale of the data centers that are available by Microsoft. Additionally, if you're only going to have two to three people using the solution the cost is a lot less than having an onsite server and licensing. It is highly beneficial in these areas.

The online archiving option works well. If you have a lot of emails and you want to keep them indefinitely, then you can use the online archive. It's available permanently and you can store quite a bit of email inside it.

I have been using Microsoft Exchange Online for approximately four and a half years.

The stability of the solution is good. I've only had an issue with it once or twice, but that was due to undersea cable damage.

Microsoft Exchange Online is highly scalable.

We have a lot of users using this solution.

The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience.

I rate the support from Microsoft Exchange Online a three out of five.

Neutral

The initial setup of the cloud version is similar to the on-premise version. You can have a straightforward or semi-complex deployment. Cloud deployments do not become as complex as the on-premise version, but they can, depending on how it is used. 

The deployment of the solution only takes five minutes. It is very useful when deploying from scratch. As soon as you have the domain up and running it is complete and ready to go.

The license for the solution is cheap, but it could be more affordable in the long term.

We have one level two or level three engineer that does the deployment and maintenance of the solution. The online version does not require a lot of people to run it.

I recommend this solution to others and they will not regret it. They should not use other solutions.

I rate Microsoft Exchange Online a nine out of ten.

We use Microsoft Exchange Onlne for communication, collaboration, and some project management tasks.

Exchange Online is consistent. It's easy to deploy and scale out to all of our organizations.

The efficiency could improved.

I have been working with Exchange Online for more than 10 years.

Exchange Online must be reliable and available for our operations.

It can be complex to incorporate the unique requirements of each division into a single platform to meet all of the requirements. It's not hard to maintain Exchange Online, but you need an expert on your team and some outside help from the vendor.

I rate Microsoft Exchange Online seven out of 10.