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Sujit Suryavanshi - PeerSpot reviewer
Assistant Manager - IT at a tech consulting company with 51-200 employees
Real User
Feb 16, 2023
Stable and easy to install
Pros and Cons
  • "I would rate Exchange Online's stability nine out of ten."
  • "Exchange Online's scalability could be improved."

What is our primary use case?

 I primarily use Exchange Online to communicate with other users.

What needs improvement?

Exchange Online's scalability could be improved.

For how long have I used the solution?

I've been working with Exchange Online for four to five years.

What do I think about the stability of the solution?

I would rate Exchange Online's stability nine out of ten.

Buyer's Guide
Microsoft Exchange Online
January 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I would rate Exchange Online's scalability eight out of ten.

How was the initial setup?

The initial setup was straightforward

What was our ROI?

We have seen a return on investment from Exchange Online.

What other advice do I have?

I would recommend Exchange Online to other users and rate it eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at a transportation company with 501-1,000 employees
Real User
Top 20
Dec 8, 2022
Highly scalable solution with excellent webmail platform
Pros and Cons
  • "Exchange Online's best feature is its webmail platform."
  • "Exchange Online has issues with its mail flow and content search."

What is most valuable?

Exchange Online's best feature is its webmail platform.

What needs improvement?

Exchange Online has issues with its mail flow and content search.

For how long have I used the solution?

I've been using Exchange Online for two years.

What do I think about the stability of the solution?

Exchange Online is stable.

What do I think about the scalability of the solution?

Exchange Online is very scalable

How was the initial setup?

The initial setup was very basic.

What about the implementation team?

I implemented Exchange Online myself.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for Exchange Online.

What other advice do I have?

I would recommend Exchange Online to other users and rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
January 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
GauravMathur - PeerSpot reviewer
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Consultant
Sep 19, 2022
Easy to use, with consistency, and excellent performance
Pros and Cons
  • "Microsoft Exchange Online has great functionality."
  • "I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails."

What is our primary use case?

Our primary case is for Microsoft teams. We use it for internal and external communication.

What is most valuable?

Microsoft Exchange Online has great functionality.

What needs improvement?

I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails.

For how long have I used the solution?

I have been using Microsoft Exchange Online for the past two years.

What do I think about the stability of the solution?

The stability is very good with Microsoft Exchange Online.

What do I think about the scalability of the solution?

We have found that scalability is not an issue. We have approximately thirty thousand working in our organization.

How was the initial setup?

The initial setup was easy and straightforward.

What about the implementation team?

Deployment takes one or two days maximum.

What other advice do I have?

I would rate Microsoft Online Exchange an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at a tech services company with 11-50 employees
Real User
Top 5
Sep 18, 2022
Is easy to use, easy to set up, and stable
Pros and Cons
  • "I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine."
  • "Microsoft needs to lower the price of the extra production add-ins for Exchange Online."

What is most valuable?

I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine.

What needs improvement?

Microsoft needs to lower the price of the extra production add-ins for Exchange Online.

For how long have I used the solution?

I just switched to Microsoft Exchange Online two months ago but have been using the on-premises version for a year.

What do I think about the stability of the solution?

It has been stable so far.

What do I think about the scalability of the solution?

I believe that it is scalable. At present, we have three users.

How was the initial setup?

It's very easy to set up. It can be done in one hour by one person. Also, one person can handle the maintenance as well.

What other advice do I have?

I would rate this solution at nine on a scale from one to ten and would recommend it as well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Boris Kaluža - PeerSpot reviewer
global admin at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Jul 31, 2022
A very good investment that's helpful for users
Pros and Cons
  • "A good investment."
  • "Documentation is lacking."

What is our primary use case?

Our company provides software and hardware as well as Microsoft product training. I'm the company CEO. 

What is most valuable?

The solution is good for numerous deployments and helpful for many users. 

What needs improvement?

Despite being a Microsoft-certified trainer, I am lacking some information. I don't know what each product does and how it is linked to other products. I'd like to see more updated documentation which is currently lacking. I'd like to see a smoother connection between Microsoft products and integration with other companies into the Exchange environment, particularly those that fill gaps in Microsoft. It's difficult to know where to get information for testing, tuning, and so on. I'd like some centralized way of logging. 

For how long have I used the solution?

I've been using this solution for about 11 years. 

What do I think about the stability of the solution?

The product is stable and provides good performance. 

What's my experience with pricing, setup cost, and licensing?

I believe that the solution is not cheap but that it's a good investment. It's affordable but they've made licensing into a complex issue and it's difficult to try and follow all the changes. 

What other advice do I have?

I recommend this product and rate it nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Account Manager at a tech services company with 5,001-10,000 employees
MSP
Jun 11, 2022
Reliable, frequent updates, and strong ecosystem
Pros and Cons
  • "The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
  • "Microsoft Exchange Online could improve the management usage, it should be more user-friendly."

What is our primary use case?

Microsoft Exchange Online is one of the best email solutions in the world. 

What is most valuable?

The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together.

What needs improvement?

Microsoft Exchange Online could improve the management usage, it should be more user-friendly.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately 22 years.

What do I think about the stability of the solution?

I have found Microsoft Exchange Online to be stable.

What do I think about the scalability of the solution?

Microsoft Exchange Online is scalable and has been working well during the time I have been using it.

We have approximately 1,000 users using this solution in my company.

How was the initial setup?

The initial setup of Microsoft Exchange Online was very easy

What about the implementation team?

We have two managers that do the maintenance and support of Microsoft Exchange Online.

What's my experience with pricing, setup cost, and licensing?

The price of the license depends on a lot of factors, such as the number of licenses and company specifics.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Saijeet Kalpoth - PeerSpot reviewer
Regional Manager at a tech services company with 11-50 employees
Real User
May 23, 2022
Easy to use and administrate
Pros and Cons
  • "Exchange Online's performance and stability are very good."
  • "The pricing could be cheaper."

What is our primary use case?

I use this solution for email and email security. 

What do I think about the stability of the solution?

Exchange Online's performance and stability are very good.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

Microsoft's tech support is pretty good.

How was the initial setup?

The initial setup was very straightforward, though the amount of time needed varies depending on the device's configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing could be cheaper.

What other advice do I have?

Exchange Online is stable, scalable, and easy to use and administrate. I absolutely would recommend it to others looking into implementing it and would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Harcharan Mittu - PeerSpot reviewer
Founder and Managing Director at a tech services company with 1-10 employees
Real User
May 14, 2022
Allows collaboration and file sharing with a bigger inbox
Pros and Cons
  • "Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing."
  • "The demo version we were provided had issues with emails bouncing or being delayed."

What is our primary use case?

I use MS Exchange Online for corporate emails.

How has it helped my organization?

Exchange Online doesn't just do email, it allows for collaboration with inbuilt chat and calling facilities and document sharing. It also gives you a bigger inbox per account (50GB) than Gmail.

What needs improvement?

The demo version we were provided had issues with emails bouncing or being delayed. This hasn't happened since we purchased licenses, but it shouldn't happen even in the demo.

For how long have I used the solution?

I've been using this solution for eight years.

What do I think about the stability of the solution?

Exchange Online's stability is good once you have a license - in pre-licensing trial mode, it's not so good.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and support?

I wasn't happy with the support from the partner I was directed to and would prefer to get direct support from Microsoft. Microsoft's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is a little complex because you don't get any assistance - you just go to a site and do it yourself. I would rate it as two out of five.

What's my experience with pricing, setup cost, and licensing?

The licensing price is ok, I'd rate it as four out of five.

What other advice do I have?

I'd give Exchange Online a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.