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ChrisWanyoike - PeerSpot reviewer
Network Infrastructure Specialist at a government with 1,001-5,000 employees
Real User
Nov 28, 2023
A cloud based messaging platform that delivers email, calendar, contacts, and tasks
Pros and Cons
  • "The data prevention and protection feature is good."
  • "I would like to make the solution more user-friendly."

What is our primary use case?

We use the solution for our emails and security exchanges. 

What is most valuable?

The data prevention and protection feature is good. 

What needs improvement?

I would like them to make the solution more user-friendly. 

For how long have I used the solution?

I have experience with Microsoft Exchange Online.

Buyer's Guide
Microsoft Exchange Online
January 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a very stable solution. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is also very good. There are approximately a thousand to five hundred users using the solution. I rate the scalability a ten out of ten. 

How are customer service and support?

The technical support is good so far. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

It is a cluster solution. 

What other advice do I have?

I rate the overall solution a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at a energy/utilities company with 1-10 employees
Real User
Nov 13, 2023
An easy-to-use solution that helps with document storing and preparation
Pros and Cons
  • "Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
  • "The product needs to embed AI for intelligent searches and analytics."

What is our primary use case?

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

What is most valuable?

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

What needs improvement?

The product needs to embed AI for intelligent searches and analytics. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

The tool comes with bugs, and I see a lot of fixes. 

How was the initial setup?

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is too expensive. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
January 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
GauravRaghav - PeerSpot reviewer
Solution Architect at a government with 1,001-5,000 employees
Real User
Nov 9, 2023
An affordable and scalable solution that is easy to set up and configure
Pros and Cons
  • "The solution is easy to access, and you can bring your own device to access from anywhere."
  • "The solution's performance can be improved when you are trying to access it remotely."

What is our primary use case?

Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.

What is most valuable?

Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.

What needs improvement?

The solution's performance can be improved when you are trying to access it remotely.

For how long have I used the solution?

I have been using Microsoft Exchange Online for ten years.

What do I think about the stability of the solution?

Microsoft Exchange Online is a stable solution.

I rate Microsoft Exchange Online a nine out of ten for stability.

What do I think about the scalability of the solution?

The solution’s scalability is good.

How was the initial setup?

The solution’s initial setup is really easy.

What about the implementation team?

We implemented the solution through an in-house team.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is an affordable solution.

What other advice do I have?

Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.

Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.

Overall, I rate Microsoft Exchange Online ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2045109 - PeerSpot reviewer
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
Real User
Feb 18, 2023
Performs well, and is simple to install, but the technical support could be improved
Pros and Cons
  • "Microsoft Exchange Online's resiliency is its most valuable feature."
  • "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."

What is our primary use case?

We use Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online's resiliency is its most valuable feature.

What needs improvement?

We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

I would like to use it as my email broadcasting method. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

What do I think about the stability of the solution?

Microsoft Exchange Online is quite stable.

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Exchange Online an eight out of ten.

How are customer service and support?

I would the technical support a five out of ten.

How was the initial setup?

The initial setup is pretty straightforward.

What other advice do I have?

Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

I like it, I would rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Zülfikar Erdem - PeerSpot reviewer
IT Support Specialist at a transportation company with 501-1,000 employees
Real User
Top 20
Dec 8, 2022
Highly scalable solution with excellent webmail platform
Pros and Cons
  • "Exchange Online's best feature is its webmail platform."
  • "Exchange Online has issues with its mail flow and content search."

What is most valuable?

Exchange Online's best feature is its webmail platform.

What needs improvement?

Exchange Online has issues with its mail flow and content search.

For how long have I used the solution?

I've been using Exchange Online for two years.

What do I think about the stability of the solution?

Exchange Online is stable.

What do I think about the scalability of the solution?

Exchange Online is very scalable

How was the initial setup?

The initial setup was very basic.

What about the implementation team?

I implemented Exchange Online myself.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license for Exchange Online.

What other advice do I have?

I would recommend Exchange Online to other users and rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ICT LAN Administrator at a financial services firm with 501-1,000 employees
Real User
Nov 13, 2022
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
  • "The best part of this solution is the security it offers."
  • "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."

What is our primary use case?

We have 2,000 users supported by this solution. 

What is most valuable?

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

What needs improvement?

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution, especially if you make use of many Microsoft products. 

How are customer service and support?

The technical support for this solution is really good. I would rate it a nine out of ten. 

How was the initial setup?

The initial setup is very complex. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

Which other solutions did I evaluate?

We did evaluate other options including Zimbra. 

What other advice do I have?

I would rate this solution a nine out of of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ramprasad Yalavarthi - PeerSpot reviewer
Lead Solutions Architect at a tech vendor with 10,001+ employees
Real User
Top 10
Nov 8, 2022
Easily implement, stable, and scalable
Pros and Cons
  • "The initial setup is straightforward and easy to configure."
  • "Cloud security is always a concern and the solution can always increase their security."

What is most valuable?

The most valuable feature is brand use.

What needs improvement?

Some of our clients such as banks are always concerned about storing their data in the cloud. Cloud security is always a concern and the solution can always increase their security.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is always good.

How was the initial setup?

The initial setup is straightforward and easy to configure.

What about the implementation team?

We implement the solution for our clients.

What other advice do I have?

I give the solution nine out of ten.

For our clients that have security concerns regarding storing their information in the cloud, I always recommend Microsoft Exchange On-Prem products.

Depending upon each project, we can have thousands of people working on this solution.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Nov 3, 2022
Great security flow, easy to set up, reasonably priced
Pros and Cons
  • "The initial setup is straightforward and is definitely easy."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."

What is our primary use case?

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

What is most valuable?

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

What needs improvement?

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

  • Technical support can be improved by shortening the response time and increasing their knowledge.

How was the initial setup?

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

What's my experience with pricing, setup cost, and licensing?

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

What other advice do I have?

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.