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Symantec Engineer at Plasmate
Reseller
Top 20
User-friendly platform with efficient security features
Pros and Cons
  • "The platform's security and compliance features are good."
  • "Improving the methods for inputting email signatures could be beneficial for the product."

What is our primary use case?

The primary use cases for the email platform in my work are managing emails, scheduling, and collaborating on team documents.

What is most valuable?

The product's most valuable features are email scheduling and the ability to retract emails if needed.

What needs improvement?

Improving the methods for inputting email signatures could be beneficial for the product. 

For how long have I used the solution?

I have been using Exchange Online for approximately three years.

Buyer's Guide
Microsoft Exchange Online
May 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

The platform is stable. 

What do I think about the scalability of the solution?

The platform is scalable. 

What about the implementation team?

Our IT team handled the setup process.

What's my experience with pricing, setup cost, and licensing?

The costs of this platform vary based on subscriptions, but it is generally reasonable.

What other advice do I have?

The platform's security and compliance features are good, and both the online and on-premises versions are integrated with Office 365 tools. It is user-friendly and integrates well with Microsoft Office tools. Overall, I rate it a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Azure Cloud Solutions Architect at cloud hiver
Real User
Useful mail flows, stable, and simple installation
Pros and Cons
  • "All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows."
  • "The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors."

What is our primary use case?

We use Microsoft Exchange Online for emails and communication.

What is most valuable?

All of the Microsoft Exchange Online is very useful, such as the sections, the information protection, and the mail flows.

What needs improvement?

The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors.

There should be a feature when sending the emails it pops up and gives the confirmation of the real details when you are sending them out outside. There's an option for the alerts, but there's no double-check. We cannot double-check it or re-confirm it again. This option would be nice to have.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately two years.

What do I think about the stability of the solution?

I have found Microsoft Exchange Online to be stable. I have not had any issues.

What do I think about the scalability of the solution?

Microsoft Exchange Online is scalable.

How are customer service and support?

I have not needed the support. 

Which solution did I use previously and why did I switch?

I have used Gmail previously, but I like Microsoft products better. The options and features are already at the granular level.

How was the initial setup?

The installation is simple.

What about the implementation team?

I did the implementation of the solution myself.

What's my experience with pricing, setup cost, and licensing?

I am using Office 365 and Microsoft Exchange Online comes as the package. It cost approximately $13 per month.

What other advice do I have?

We have a lot of connectors with Office 365, and it's integrated with Microsoft technologies already. Additionally, there is integration with other third parties solutions. It's a good product.

I rate Microsoft Exchange Online a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
May 2025
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer2045109 - PeerSpot reviewer
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
Real User
Performs well, and is simple to install, but the technical support could be improved
Pros and Cons
  • "Microsoft Exchange Online's resiliency is its most valuable feature."
  • "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."

What is our primary use case?

We use Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online's resiliency is its most valuable feature.

What needs improvement?

We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

I would like to use it as my email broadcasting method. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

What do I think about the stability of the solution?

Microsoft Exchange Online is quite stable.

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Exchange Online an eight out of ten.

How are customer service and support?

I would the technical support a five out of ten.

How was the initial setup?

The initial setup is pretty straightforward.

What other advice do I have?

Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

I like it, I would rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Great security flow, easy to set up, reasonably priced
Pros and Cons
  • "The initial setup is straightforward and is definitely easy."
  • "Technical support can be improved by shortening the response time and increasing their knowledge."

What is our primary use case?

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

What is most valuable?

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

What needs improvement?

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

For how long have I used the solution?

I have been using the solution for over ten years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

  • Technical support can be improved by shortening the response time and increasing their knowledge.

How was the initial setup?

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

What's my experience with pricing, setup cost, and licensing?

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

What other advice do I have?

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wai KongWong - PeerSpot reviewer
Information security consultant at Ypsilon System
Real User
Top 5
Useful collaboration, effective file security, and quick setup
Pros and Cons
  • "The most valuable feature of Microsoft Exchange Online is its ease of use."
  • "Microsoft Exchange Online could improve the overall protection of the solution."

What is our primary use case?

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

What is most valuable?

The most valuable feature of Microsoft Exchange Online is its ease of use.

What needs improvement?

Microsoft Exchange Online could improve the overall protection of the solution.

For how long have I used the solution?

I have been using Microsoft Exchange Online for approximately three months.

What do I think about the stability of the solution?

The stability of Microsoft Exchange Online is very good.

What do I think about the scalability of the solution?

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

How are customer service and support?

I have not used the support from Microsoft Exchange Online.

How was the initial setup?

The initial setup of Microsoft Exchange Online is quick.

What's my experience with pricing, setup cost, and licensing?

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

What other advice do I have?

I rate Microsoft Exchange Online a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director - Testing CoE at a manufacturing company with 10,001+ employees
Real User
Hosted messaging solution that is well built and offers an intuitive user experience
Pros and Cons
  • "The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution."
  • "The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."

What is our primary use case?

I use this solution for mail exchanges, calendars, and setting up meetings.  

What is most valuable?

The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution.

What needs improvement?

The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags. 

For how long have I used the solution?

I have used this solution for 15 years. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

We have never needed assistance from the customer service team. 

Which solution did I use previously and why did I switch?

I have previously used IBM Notes and Google Gmail.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1443714 - PeerSpot reviewer
IT Specialist - Technology Services at a educational organization with 10,001+ employees
Real User
Good for assigning tasks to individuals, but it is too complex and needs to be streamlined
Pros and Cons
  • "The most valuable feature is being able to assign an individual a task."
  • "This product is too complex to use."

What is our primary use case?

We use this solution for planning tasks. We need to upgrade 5,000 computers and we have to assign that to several different teams of people. As the tasks are completed, we are expecting updates regarding the status and other relevant information.

How has it helped my organization?

We are not very happy with this product.

What is most valuable?

The most valuable feature is being able to assign an individual a task. 

What needs improvement?

This product is too complex to use.

It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.

For how long have I used the solution?

I have been using Microsoft Exchange Online for about two years.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have a couple of thousand users. 

How was the initial setup?

The initial setup is pretty simple.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement for licensing.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director with 11-50 employees
Real User
It Integrates Flawlessly With Other Microsoft Products.
Pros and Cons
    • "I think there should be an incorporation of DLP on the business premium version of Exchange, as well."

    What is our primary use case?

    I primarily use this solution for an email bank for my organization. 

    How has it helped my organization?

    From the security point of view, you can specify the IP range from the area your system should be connected. You can have the authentication based on the user certificates of your Active Directory. This improves the security, as well. There is a flawless integration. This is something I like about Exchange.

    What needs improvement?

    I think there should be an incorporation of DLP on the business premium version of Exchange as well.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    There have been some occasional deviations, but overall it is a stable product.

    What do I think about the scalability of the solution?

    We have 3,000 users. We have not encountered any issues with scalability of the product. 

    Which solution did I use previously and why did I switch?

    A long time ago we used Zimbra and Postmaster. In comparison, in terms of manageability there was a concern with those solutions. Exchange excels in comparison.

    How was the initial setup?

    The implementation only took us about an hour. You just connect easily, set up the domain, and you are good to go! We implemented it for 3,000 users. 

    What's my experience with pricing, setup cost, and licensing?

    The price is a bit high. It is especially expensive in the Indian market. 

    Which other solutions did I evaluate?

    When we were looking at other solutions, we noticed that Exchange has a better collaborative approach with SharePoint, as well. That is important for us. In terms of the DLP, others are using endpoint DLP, but not the email DLP like Exchange is currently doing.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
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    Buyer's Guide
    Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.