Microsoft Exchange Online Reviews

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

I have been using the solution for over ten years.

The solution is stable.

The solution is scalable.

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

• Technical support can be improved by shortening the response time and increasing their knowledge.

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

I like that Exchange Online is easy to use and that I do not need to maintain the previous Exchange Server. I also do not need to worry about the security of the Exchange Server. If there are any issues, then it will be the service provider's problem and not mine.

Microsoft needs to lower the price of the extra production add-ins for Exchange Online.

I just switched to Microsoft Exchange Online two months ago but have been using the on-premises version for a year.

It has been stable so far.

I believe that it is scalable. At present, we have three users.

It's very easy to set up. It can be done in one hour by one person. Also, one person can handle the maintenance as well.

I would rate this solution at nine on a scale from one to ten and would recommend it as well.

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

The most valuable feature of Microsoft Exchange Online is its ease of use.

Microsoft Exchange Online could improve the overall protection of the solution.

I have been using Microsoft Exchange Online for approximately three months.

The stability of Microsoft Exchange Online is very good.

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

I have not used the support from Microsoft Exchange Online.

The initial setup of Microsoft Exchange Online is quick.

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

I rate Microsoft Exchange Online a nine out of ten.

Microsoft Exchange Online is used for all the emails and the software is used by all employees to send emails to others and to corroborate with other people over the email.

The most valuable feature of Microsoft Exchange Online is its performance.

There is an annual enterprise subscription could improve by having more features.

I have been using Microsoft Exchange Online for approximately 10 years.

Microsoft Exchange Online is stable.

I have found Microsoft Exchange Online to be scalable.

Microsoft Exchange Online support can be optimized further. They should put some more efficient technical engineers to support end customers.

I previously used Microsoft Exchange on-premise, and we switched because we wanted to use the cloud.

The initial setup of Microsoft Exchange Online is straightforward.

There is an annual enterprise subscription to use Microsoft Exchange Online. The price is reasonable.

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

I am using Microsoft Exchange Online for email.

Microsoft Exchange Online is an easy-to-use solution.

We would like to have more automation with Microsoft Exchange Online.

I have been using Microsoft Exchange Online for two years.

We have approximately 3,000 used in my company using this solution.

The solution is scalable.

I have not contacted support.

I have not used other solutions previously.

There is an annual license required to use this Microsoft Exchange Online.

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten.

We use Microsoft Exchange for sending emails and running calendars. With the calendars, we are able to check other people's calendars and be sure of their availability so that they can deploy solutions. That's what we normally use it for.

The solution is great for collaboration purposes. 

The calendar capabilities are great.

The solution has been stable with good performance on offer.

The product can scale. 

The solution could be a bit cheaper. 

I'd like it to be more voice-activated and to have more AI so that it becomes easier to use. The world is moving toward more AI and machine learning, and likely they will adopt more of it in the future. 

We just migrated to the solution. We've used it maybe for about a year and a half so far. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I've not had any problem with it personally in terms of scaling. Due to the fact that it's connected, it pulls everything down. I'm able to do whatever is needed of me with it without stress. 

Everybody is using it now in the company. If it was not scalable, I don't believe over 100,000 staff members could be using it without issues. It has to be scalable.

If we want to increase usage, we simply purchase more licenses. 

I've not had any contact with tech support. It's been very stable for me. There has been no need.

I'm not part of the team that does the installation. That said, I know that Exchange should be good in terms of implementation. In the mailing lists that I used to install, the installation was straightforward. If you get your configurations right, it works. It works well without any trouble. This is Mircosoft. I'm sure it's fine to install.

You do need to pay a licensing fee in order to access the solution. There are also enterprise agreements where companies would have to agree to a certain level of volume. 

It could be less expensive. If it was, more companies would use it. 

I'm an end-user.

I would recommend the solution to others and rate it at a ten out of ten. It's in the Cloud; people don't need to have anything on-site or to worry themselves with problems any longer. Microsoft takes care of the back end while companies can focus on their day-to-day work and be more productive.

We use SharePoint and Active Directory, meaning that all telecom users and customers are authenticated. We use it as a gateway.

Microsoft Exchange Online is very simple and easy to use.

For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.

Technical support is needed for any log-in credential problems and other related issues.

I've been using it since 2008.

It is scalable. We have around 16,000 users in our company.

There are no problems with the installation, but when you finish the installation and get to the authentication part of the log-in, there may be problems. It needs improvement.

A team of not more than ten is needed for deployment and maintenance.

We have yearly licensing costs.

I would rate Microsoft Exchange Online at eight on a scale from one to ten.

The experience has been rather good. We've had nothing major happen to us. We've had no major downtimes. We haven't lost mail so far, which is good.

I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the software and don't have to worry about the details. You're not concerned with administration tasks other than managing users, which, of course, our team does on a daily basis, basically.

The pricing is okay.

The solution is stable.

The product scales well.

The user interface isn't too bad.

There were a few short outages where mail delivery was flaky.

I don't really like the response time of the web GUI for administration. All this seems a bit slow and not responsive enough. They should provide a far simpler solution for sending mail from machines as this is not really intuitive.

Due to the restrictions that Azure and Microsoft impose on sending mail, for example, if you have an Azure-deployed server that is sending out mails (for a shop system or something like that) it's not really simple. Also, it is not really scalable to use Office 365 as a relay server.

There's not really a useful backup tool that comes along with Exchange Online. You have lots and lots of storage for each user, yet you have to buy extra backup tools just to back it up with an Exchange on-premise. You could do this just with onboard tools, however, there's no such thing in cloud deployment.

We completed the migration from Lotus Notes on-premise to Microsoft Office Online or Exchange Online last year.

The stability has been good. We haven't dealt with bugs or glitches. it's pretty reliable. 

I expect the product to scale well. That is what we are paying Microsoft quite a bit of money for. They have to address scalability, reliability, and things like that. We have the service-level agreement and it's their business to do it. That's what they get the money for. 

We have about 3,500 physical users currently using Exchange. There are 1,500 more that are not interactive (for example, service accounts, group mailboxes, and accounts for machines that send mail and things like that). That makes the total number of users 3,500 persons and about 1,200-1,500 users that are not necessarily people.

I haven't had any direct contact with technical support, however, I have not heard complaints as to their services.

We used to have an on-premise deployment of Lotus Notes, however, we discontinued using this and swapped over to Microsoft Exchange Online with the help of an external consultant as there was a lot of mailbox migration to do. That was a quite lengthy process due to the fact that we had several terabytes of mail storage that had to be migrated.

We had a partner help us migrate everything over. 

The deployment times depend on a few factors. From the first start to the last migrated mailbox, for us, the deployment took over half a year. That said, actually, it wasn't that long, as we deployed in several waves taking one user group at a time and migrating them over.

Therefore, the real transfer time was much less than the seven months. In total, if you take the net time, it might have only been one month of actual migration.  However, we made a point of migrating only on weekends to keep user satisfaction high and disturbance to daily business low.

We had a partner assist us with the process.

Pricing is good. However, it's also not exactly cheap.

It's my understanding that we have a contract that runs for two or three years with an enterprise agreement backing all this up. We do not buy on a yearly basis. That would be unusual for our company to buy for such short term.

Since the project was finished, I'm no longer in an administrative role with Exchange Online. I have passed it on to other colleagues. The administration part is no longer in my hands, for which I'm quite grateful. I don't have to do the daily tasks anymore. My main job is to be the principal cloud architect for the company. I'm, to a lesser extent, concerned with daily administration tasks.

I'd recommend potential new users just go ahead and do it. It reduces the on-site administration chores by quite a bit. It's reliable enough to be used without second thoughts for business if you can handle the cost that comes with it, as Exchange or the whole Office 365 is not exactly cheap, especially when you count in the cost for security-related services that come with Office 365 if you pay for them.

I'd rate the solution at an eight out of ten. It works well, just not perfectly.