Microsoft Exchange Online Reviews

We have 2,000 users supported by this solution. 

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

I have been using this solution for two years. 

This is a stable solution. 

This is a scalable solution, especially if you make use of many Microsoft products. 

The technical support for this solution is really good. I would rate it a nine out of ten. 

The initial setup is very complex. 

This is an expensive solution. 

We did evaluate other options including Zimbra. 

I would rate this solution a nine out of of ten. 

The most valuable feature is brand use.

Some of our clients such as banks are always concerned about storing their data in the cloud. Cloud security is always a concern and the solution can always increase their security.

I have been using the solution for six years.

The solution is stable.

The solution is scalable.

The technical support is always good.

The initial setup is straightforward and easy to configure.

We implement the solution for our clients.

I give the solution nine out of ten.

For our clients that have security concerns regarding storing their information in the cloud, I always recommend Microsoft Exchange On-Prem products.

Depending upon each project, we can have thousands of people working on this solution.

The primary use case of the solution is mainly used for our email conversation, specifically for minutes of meeting or to propose a solution.

The most valuable features of the solution are the security of the email flow, the primary security, having a dedicated, consultative space where if I send an email from a billing app or from a browser or anywhere, it gets stored in consultative space, and some of the end users features such as Word solution.

Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.

I have been using the solution for over ten years.

The solution is stable.

The solution is scalable.

The technical support is completely based on how we connect with the support team. I would say they just follow the ticketing process. I do have mixed feelings because it's completely based on the engineer allocated to my ticket. Depending on who you get some are more knowledgeable than others.

Neutral

• Technical support can be improved by shortening the response time and increasing their knowledge.

The initial setup is straightforward and is definitely easy. Anyone with basic IT knowledge should be able to do it.

I would say the solution is reasonable and affordable. Compared to the competitors, I would say it gives you a lot more functionality and is easy to integrate with other applications and tools. I give the solution ten out of ten for pricing.

I give the solution nine out of ten.

We currently have between six and seven thousand daily users.

The solution 

The solution doesn't require any maintenance. The solution is a cloud platform and everything is taken care of by Microsoft, so there is no maintenance required. It's maintenance-free.

I recommend the solution. As soon as you know what your needs are, you can go ahead with Microsoft Exchange Online. You don't need any demonstration of features, and you don't need to do any POCs.

I think the solution is pretty reasonable in what it does. In terms of mobile applications, that is Microsoft Outlook for Android and iOS integration, which can make some integration to Microsoft Teams application, which is already prospected in the desktop application. If they can have it in mobile application also, that would be good. But as a solution, I couldn't think of any new features that are required presently.

We use this in addition to Office 365 in order to have our user mailboxes on the cloud.

From a user's perspective, this solution enables them to access to their mailbox from anywhere and their mailbox size is as big as 100 gigabytes so they never run out of space. 

This solution makes it very easy to receive and detect problems about the mail flow and offers very good reporting. In general, it's very easy to manage the organization's mailboxes.

When we need to purchase additional licenses for additional users, the process is slow. 

We would like to have a single point of view or pane where we can manage all of our infrastructure. 

I have been using this solution for six years. 

This is a stable solution. I would rate it a four out of five. 

This is a scalable solution. I would rate it a five out of five. 

The deployment of Exchange Online only was very easy and was completed within a week. The full setup and migration of on cloud and on-premises infrastructure is still in progress but this is not due to difficulty. 

The return on investment is very good. I would rate it a five out of five in this regard. 

The pricing for this solution is good. We renew our contract every three years. I would rate the pricing for this solution a three out of five. 

I would rate this solution a nine out of ten. 

Microsoft Exchange Online is a robust mailing solution.

The most valuable features of Microsoft Exchange Online are spam filtering, 50 GB of email storage, good integration with Outlook, and ease of management.

I have been using Microsoft Exchange Online for approximately five years.

Microsoft Exchange Online is scalable.

We have approximately 80 clients using this solution.

The support could improve their response time and sometimes the phone lines are not clear because of static or noise. However, the agents are knowledgeable and very helpful.

I rate the support from Microsoft Exchange Online a four out of five.

The initial setup of Microsoft Exchange Online is straightforward. It took approximately one hour to deploy for clients.

We have three people that do the deployment and support of Microsoft Exchange Online.

The licensing cost increased at least 15 to 20 percent recently and it would be helpful for them to be reduced.

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

I am using Microsoft Exchange Online for efficient mail deployment the additional file security. Additionally, we can do a collaboration.

The most valuable feature of Microsoft Exchange Online is its ease of use.

Microsoft Exchange Online could improve the overall protection of the solution.

I have been using Microsoft Exchange Online for approximately three months.

The stability of Microsoft Exchange Online is very good.

Microsoft Exchange Online is highly scalable.

We have approximately 10 people using this solution. We have plans to increase the usage in the future.

I have not used the support from Microsoft Exchange Online.

The initial setup of Microsoft Exchange Online is quick.

The price of Microsoft Exchange Online security could improve. The overall price of the solution is reasonable.

I rate Microsoft Exchange Online a nine out of ten.

We use SharePoint Online for the collaboration of our team and for other desktop applications we are using in-house.

We also create technical presentations, so most of the time we are dealing with MS Word and Excel. Sometimes, we also use Visio for diagramming. Our overall experience is good.

They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.

My company has been a Microsoft Gold partner for the last 12 years. As soon as we became a Gold partner, we started to use Office 365.

It's stable.

We can have different plans. If we are scaling, then obviously we can go for the enterprise plan and add an unlimited number of users to our Office 365 plan.

Overall, technical support is very good. My colleagues reached out to Microsoft technical support many times for queries. They are very responsive.

Setup was really simple. We migrated our customers from a different platform to Microsoft Office 365. There is a separate technical team. I designed the solution only.

They have raised their prices, and obviously, it hits our customers. Some of them are deciding to step back from Office 365. For customers who have bought the annual subscription, they are moving to the monthly subscription.

I would rate this solution 8 out of 10.

I would recommend Office 365. It's a global product, and overall they have a larger footprint in the world. We're a Microsoft Gold partner, so as soon as the customer moves to Office 365, obviously our business will also grow.

Microsoft Exchange Online is used for all the emails and the software is used by all employees to send emails to others and to corroborate with other people over the email.

The most valuable feature of Microsoft Exchange Online is its performance.

There is an annual enterprise subscription could improve by having more features.

I have been using Microsoft Exchange Online for approximately 10 years.

Microsoft Exchange Online is stable.

I have found Microsoft Exchange Online to be scalable.

Microsoft Exchange Online support can be optimized further. They should put some more efficient technical engineers to support end customers.

I previously used Microsoft Exchange on-premise, and we switched because we wanted to use the cloud.

The initial setup of Microsoft Exchange Online is straightforward.

There is an annual enterprise subscription to use Microsoft Exchange Online. The price is reasonable.

I would recommend this solution to others.

I rate Microsoft Exchange Online a nine out of ten.

I am using Microsoft Exchange Online for email.

Microsoft Exchange Online is an easy-to-use solution.

We would like to have more automation with Microsoft Exchange Online.

I have been using Microsoft Exchange Online for two years.

We have approximately 3,000 used in my company using this solution.

The solution is scalable.

I have not contacted support.

I have not used other solutions previously.

There is an annual license required to use this Microsoft Exchange Online.

I would recommend this solution to others.

I rate Microsoft Exchange Online an eight out of ten.

I use this solution for mail exchanges, calendars, and setting up meetings.  

The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution.

The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags. 

I have used this solution for 15 years. 

This is a stable solution. 

We have never needed assistance from the customer service team. 

I have previously used IBM Notes and Google Gmail.

I would rate this solution a nine out of ten.