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Muhammad_Irfan - PeerSpot reviewer
Sr. Network Administrator at ACMC
Real User
Apr 27, 2022
Enables us to integrate with other Microsoft applications and use as a hybrid solution
Pros and Cons
  • "It's easy to use and there is more integration."
  • "Integration with the Microsoft applications is the key for us."
  • "The ActiveSync services and the mapping services could be improved."
  • "There are a lot of issues with security."

What is our primary use case?

I cannot put everything on 365 because it's obviously not as fast. We have Microsoft Exchange because we have a lot of emails. Most of our emails, about 80%, are on Exchange Server locally, and just 20% are on 365. We use Microsoft Exchange as a hybrid solution. The users who are accessing from outside and the users who are on our priority list outside of the organization are on 365. But the other people that are local are on Exchange Server.

There are more than 200 people using this solution in my organization.

What is most valuable?

It's easy to use and there is more integration. We have Dynamics and 365 as a hybrid solution. Integration with the Microsoft applications is the key for us. It has better integration with other solutions.

What needs improvement?

The ActiveSync services and the mapping services could be improved.

There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.

The cost of the license could be lower, and the security features could be better.

For how long have I used the solution?

I've been using Microsoft Exchange since 2016.

Buyer's Guide
Microsoft Exchange Online
September 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's quite stable.

It's a core product from Microsoft, so it's quite stable because of that.

What do I think about the scalability of the solution?

It's scalable. I chose this solution because it's easy to scale services. Services like Active Directory and ActiveSync aren't available in other solutions.

We don't have plans to increase usage right now.

How are customer service and support?

Technical support is good.

How was the initial setup?

Installation is easy. 

For installation, we have only two admins that can work on this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is really high. It's higher compared to other services.

The license is yearly.

What other advice do I have?

I would rate this solution 8 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1698957 - PeerSpot reviewer
Solutions Architect at Vvolve management consultants
Real User
Jul 24, 2024
An easy-to-use platform providing mail tagging and other top-notch security measures
Pros and Cons
  • "The solution is stable."
  • "The cost is very high, and not every customer can afford licenses."

What is our primary use case?

It's a messaging card with the assembly solutions. I manage multiple platforms and upgrade and migrate the environment on-prem to online.

What is most valuable?

It is an easy-to-use platform. It provides both browser-based and desktop versions, accessible through a single license or up to three licenses. Additionally, with enterprise plans, you can use desktop licenses. It includes mail tagging and other top-notch security measures. You can manage mailboxes and utilize many other features based on your needs. Shared mailboxes are also available and can be used freely.

What needs improvement?

The cost is very high, and not every customer can afford licenses. Many customers only require the desktop version, so they don't opt for desktop licensing. Also, Exchange lacks a tunneling system. We need to explore third-party solutions and tunneling systems.

They are improving the new version of Outlook. It's free, and we provide the desktop application. This can be quite resource-intensive on the desktop level. When you open Outlook, it heavily utilizes your internet connection, slowing down your email access. Another issue concerns security features. There have been reported bugs in Microsoft's security features where emails marked as spam may still get through, leading to concerns about spoofing.

For how long have I used the solution?

I have been using Microsoft Exchange Online for 11 years.

What do I think about the stability of the solution?

The solution is stable. However, some certain limitations and issues arise, particularly with the desktop application and related functionalities. Recently, Microsoft announced an issue with email invitations not functioning correctly in Exchange Online, leading to duplication and other disruptions.

What do I think about the scalability of the solution?

We must procure licenses and ensure we have everything required based on the requirements. However, this also depends on the network. For instance, scalability and other issues may arise if we have fifteen users and a network speed of ten Mbps from our ISP.

How are customer service and support?

I experienced an issue with Microsoft Exchange Online, where creations are typically sorted out within 15-16 days.

How was the initial setup?

I've worked on involved setting up Microsoft Exchange Online. We implemented DMARC, DKIM, and other essential email authentication protocols. Additionally, we focused on configuring API access to enhance security measures. We also redirected all mail services to Office 365, a standard procedure. Our approach included reconfiguring settings according to best practices for Exchange Online.

The deployment spans one month at maximum, depending on specific requirements. For me, it is crucial to meet all prerequisites, such as domain names, DMARC policies, certificates, and other necessary configurations. Once these are prepared, straightforward implementations can be completed within seven days, barring unforeseen complexities. Integration with licensing structures, email gateways, and potential hybrid environments adds further considerations. Understanding hybrid configurations is essential and tailored to meet client-specific needs for an optimal online deployment.

What's my experience with pricing, setup cost, and licensing?

All of that is managed within the pipeline. The cost-saving aspect involves reducing licensing requirements. For instance, if you have fifteen licenses, you must evaluate which licenses are unnecessary for non-required production. Reducing those licenses will reduce costs.

What other advice do I have?

The compliance features are crucial. We have options such as rights management, marking as confidential, and restrictions on sending emails. Additionally, we monitor tunneling systems for security threats such as malware and employ spam filtering and anti-spam measures. These practices are designed based on industry best practices and tailored to meet customer requirements, including regulatory compliance. Retention policies are also implemented online for five to ten years, depending on customer and regulatory requirements.

It can be integrated using the Graph API. Third-party tools like IronPort and Mimecast can also be integrated with Exchange Online. These integrations often utilize Azure APIs for connectivity.

It requires maintenance based on our needs. Unnecessary licensing can become an issue, especially in large environments with multiple users. Therefore, it's essential to manage licenses effectively, such as by removing licenses from groups based on usage. Regular maintenance involves disabling users, removing sync, and adjusting licensing accordingly. Security features like spam filtering should also be upgraded quarterly to ensure optimal protection.

I recommend using Microsoft Exchange Online because it offers a straightforward environment. Administrative tasks are easily manageable at the L1 and L2 levels. However, it's important to note that Exchange Online operates primarily through a UI-based control interface. If issues like data corruption occur on the backend, we lack direct control to fix them ourselves. In such cases, we must report the issue to Microsoft for resolution.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Microsoft Exchange Online
September 2026
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
ChrisWanyoike - PeerSpot reviewer
Network Infrastructure Specialist at Central-Bank-Kenya
Real User
Nov 28, 2023
A cloud based messaging platform that delivers email, calendar, contacts, and tasks
Pros and Cons
  • "The data prevention and protection feature is good."
  • "I would like to make the solution more user-friendly."

What is our primary use case?

We use the solution for our emails and security exchanges. 

What is most valuable?

The data prevention and protection feature is good. 

What needs improvement?

I would like them to make the solution more user-friendly. 

For how long have I used the solution?

I have experience with Microsoft Exchange Online.

What do I think about the stability of the solution?

It is a very stable solution. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is also very good. There are approximately a thousand to five hundred users using the solution. I rate the scalability a ten out of ten. 

How are customer service and support?

The technical support is good so far. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

It is a cluster solution. 

What other advice do I have?

I rate the overall solution a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at Oilfield Development llc
Real User
Nov 13, 2023
An easy-to-use solution that helps with document storing and preparation
Pros and Cons
  • "Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control."
  • "The product needs to embed AI for intelligent searches and analytics."

What is our primary use case?

We use the product for emails, document sharing, and document preparation using Word, Excel, and PowerPoint. 

What is most valuable?

Microsoft Exchange Online is easy to use. You have a common storage where people can store documents. It also helps with version control. 

What needs improvement?

The product needs to embed AI for intelligent searches and analytics. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

The tool comes with bugs, and I see a lot of fixes. 

How was the initial setup?

Microsoft Exchange Online's deployment is easy. My company focuses on software development; setting up the tool is a breeze. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is too expensive. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
GauravRaghav - PeerSpot reviewer
Solution Architect at APIS
Real User
Nov 9, 2023
An affordable and scalable solution that is easy to set up and configure
Pros and Cons
  • "The solution is easy to access, and you can bring your own device to access from anywhere."
  • "The solution's performance can be improved when you are trying to access it remotely."

What is our primary use case?

Microsoft Exchange Online is a better solution for scalability purposes. The solution is helpful where you need too much infrastructure on-premises.

What is most valuable?

Microsoft Exchange Online has a really good performance. The solution is easy to access, and you can bring your own device to access from anywhere. You can still have the security controls on top of it.

What needs improvement?

The solution's performance can be improved when you are trying to access it remotely.

For how long have I used the solution?

I have been using Microsoft Exchange Online for ten years.

What do I think about the stability of the solution?

Microsoft Exchange Online is a stable solution.

I rate Microsoft Exchange Online a nine out of ten for stability.

What do I think about the scalability of the solution?

The solution’s scalability is good.

How was the initial setup?

The solution’s initial setup is really easy.

What about the implementation team?

We implemented the solution through an in-house team.

What's my experience with pricing, setup cost, and licensing?

Microsoft Exchange Online is an affordable solution.

What other advice do I have?

Two engineers are sufficient to deploy and maintain the solution. Microsoft Exchange Online is a cloud-based solution.

Microsoft Exchange Online is easy to set up and configure. I would definitely recommend the solution to other users.

Overall, I rate Microsoft Exchange Online ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solution architect at Cargill
Real User
Mar 17, 2023
User-friendly, intuitive, and scalable
Pros and Cons
  • "All of the features are beneficial, but the scheduling feature is particularly useful."
  • "The stability of the solution on Mac products has room for improvement."

What is our primary use case?

We use the solution for emailing.

What is most valuable?

50 percent of my work is accomplished via email. All of the features are beneficial, but the scheduling feature is particularly useful.

The solution is user-friendly and intuitive.

What needs improvement?

The stability of the solution on Mac products has room for improvement.

For how long have I used the solution?

I have been using the solution for 25 years.

What do I think about the stability of the solution?

I give the stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have ten thousand people using the solution in our organization.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Our organization pays for a corporate license to use the solution.

What other advice do I have?

I give the solution a ten out of ten.

Microsoft Exchange Online is simple and intuitive and I recommend the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Support Engineer at CREST
Real User
Feb 26, 2023
Easy to set up with good pricing and good access
Pros and Cons
  • "Technical support is helpful."
  • "We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet."

What is our primary use case?

The solution is basically for access and it provides the ability to just receive and send emails. It also works with calendars and contacts and all of that.

What is most valuable?

The solution works very well. It's one of the best options available. The access it provides is good. 

It has an easy initial setup. 

Technical support is helpful.

It is scalable.

The solution is quite stable. 

It has okay pricing. 

What needs improvement?

We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.

I haven't used the solution for too long and need more time to see if other improvements are needed.

The cost could be a bit lower.

We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings. 

For how long have I used the solution?

I've been working with the solution for six months. 

What do I think about the stability of the solution?

The solution is stable. The only thing that is not so stable is Microsoft Teams. However, Exchange has good reliability. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I love the scalability. I like that I can start wherever I am and scale up or down. I love the flexibility it gives us.

We have about 50 people on the solution presently. 

How are customer service and support?

Technical support is great. I've raised some requests, and they were helpful and responsive. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

I took part in the implementation process. The initial setup is pretty straightforward and simple. 

The deployment didn't take more than an hour. 

We have two administrators that are global admins. We have one admin that is specifically for Exchange. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. I've discussed this with customers, and they have found the price point to be fair. When you compare it to others, like Google, it is competitive. If it could be lower, of course, it would be ideal.

The solution costs $12 to $16 per user per month. 

What other advice do I have?

I currently support Microsoft products. I don't sell Microsoft. They also have my test environment, where I test a few things.

Everything is available in the documentation. It's a great solution. Everything you need is there.

Overall, I'd rate the solution nine out of ten. There's always room to improve still. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
IT specialist at Groww
Real User
Feb 26, 2023
Good documentation, excellent support, and an easy initial setup
Pros and Cons
  • "The solution generally works well. We can send and receive emails just fine."
  • "The pricing could be a bit lower."

What is our primary use case?

We primarily have it for our customers. We primarily use the solution with mobile access, and it's just for having the ability to send and receive emails. It also works with calendars and contacts. 

What is most valuable?

The solution generally works well. We can send and receive emails just fine. 

It is useful and easy to use. 

The initial setup is straightforward. 

It's scalable.

The solution is stable.

Technical support is great.

The solution offers great documentation. 

What needs improvement?

We'd like to have the ability to recall emails. 

I've just used it for six months and am still working to understand the general landscape.

The pricing could be a bit lower. 

Certain items have been removed from Mircosoft Booking. They should re-add the capabilities it had before. 

For how long have I used the solution?

I've been using the solution for six months at this point. It's been less than a year. 

What do I think about the stability of the solution?

The stability of this solution is pretty good. We do find, however, that Microsoft Teams is unstable. Exchange, so far, has been great. 

What do I think about the scalability of the solution?

This solution is definitely scalable. We haven't had any issues at all. I love that I can start with what I actually need and scale up or down as needed from there. 

Right now, we have about 50 people on the solution. 

How are customer service and support?

Technical support is great. We're happy with its capabilities. There is also useful documentation that can help users understand the solution. 

Which solution did I use previously and why did I switch?

We are not using any other solutions. 

How was the initial setup?

The setup is pretty straightforward. It's not overly complex. It just took about an hour to set up everything. We simply had to go through some documentation. After we did that, it was very easy.

We have two administrators that can handle the management. They are global Microsoft admins. We also have an Exchange admin specifically. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fine. I've had similar conversations with my customers, and we've found the cost is fair. However, if it could be lower, that would be a plus. 

The cost is around $12 to $16 per user.

What other advice do I have?

I'm an end user. We also currently support Microsoft products. 

Everything is available in the documentation, and there is great support. It's worth the price, and other users would enjoy having it.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2045109 - PeerSpot reviewer
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
Real User
Feb 18, 2023
Performs well, and is simple to install, but the technical support could be improved
Pros and Cons
  • "Microsoft Exchange Online's resiliency is its most valuable feature."
  • "We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area."

What is our primary use case?

We use Microsoft Exchange Online for email.

What is most valuable?

Microsoft Exchange Online's resiliency is its most valuable feature.

What needs improvement?

We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.

Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.

I would like to use it as my email broadcasting method. 

For how long have I used the solution?

I have been using Microsoft Exchange Online for three years. We were migrating before Covid.

What do I think about the stability of the solution?

Microsoft Exchange Online is quite stable.

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Exchange Online an eight out of ten.

How are customer service and support?

I would the technical support a five out of ten.

How was the initial setup?

The initial setup is pretty straightforward.

What other advice do I have?

Make sure that's what you want to use. Consider your requirement. And if you want to scale to, say, an enterprise-class, you should be aware of certain of Exchange online's limits.

I like it, I would rate it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ICT LAN Administrator at Zambia Revenue Authority
Real User
Nov 13, 2022
Scalable hosted messaging solution that highlights mailboxes that have experienced a violation
Pros and Cons
  • "The best part of this solution is the security it offers."
  • "The best part of this solution is the security it offers, where we are able to determine which mailboxes have been blocked or which mailboxes cannot be allowed to send traffic because of a violation."
  • "This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."

What is our primary use case?

We have 2,000 users supported by this solution. 

What is most valuable?

The best part of this solution is the security it offers. Where we are able to determine which mailboxes have been blocked, or which mailboxes cannot be allowed to send traffic because of a violation. 

What needs improvement?

This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution, especially if you make use of many Microsoft products. 

How are customer service and support?

The technical support for this solution is really good. I would rate it a nine out of ten. 

How was the initial setup?

The initial setup is very complex. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. 

Which other solutions did I evaluate?

We did evaluate other options including Zimbra. 

What other advice do I have?

I would rate this solution a nine out of of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
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Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros sharing their opinions.