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Technical Lead & Consultant at a tech services company with 10,001+ employees
Real User
Nov 13, 2019
Easy to set up but needs better recommendation features and not very user friendly
Pros and Cons
  • "The solution is comparatively quick to deploy for making smaller automation processes."
  • "We find the solution to be not that user-friendly, and might be using the older version, which really did not have a lot of features, so my review is mostly based on the older version."

What is most valuable?

The solution has drag and drop features, and a development console that's in simple English, so even a non-tech can understand what the code means.

It has controls in boxes, just like Automation Anywhere, which helps alert the developer to take care of the smaller-level details which reduce errors. It's a very good feature.

The solution is comparatively quick to deploy for making smaller automation processes.

What needs improvement?

The solution's recommendation feature needs improvement. So many times it fails, which tells us that although the hardware configuration and software configuration and the environment stay the same, we should expect the automation tool to recognize images correctly, but it does not. There have been issues in which it has failed, and it remains a concern. At times, it crashes, for some unknown reason. We avoid automating any complex automation processes. 

We find the solution to be not that user-friendly, and might be using the older version, which really did not have a lot of features, so my review is mostly based on the older version.

WinAutomation could work on a simpler process of providing a development of something that proactively tells us what is wrong in the code, because what is happening right now is that we make the scripting code in some other place and some other control, and we identify errors over there. We simply copy it to this control, which is not even providing any color-coding, or any other assistance to the developers. Copying it from elsewhere is necessary to pick up any errors with ease.

For how long have I used the solution?

I've been using the solution since 2015.

What do I think about the stability of the solution?

We were really fortunate to use the version which has extended the EXEs, so once we make a development in the studio and we compile it, and make an EXE out of it, that EXE can be used on any number of systems. When it comes to identifying images and creating logic based on those images, or moving the mouse to an image, the image recognition randomly fails for unknown reasons, although we've had a lot of assistance around it, and the developers have put a lot of effort to make a way around it, but when the image recognitions fail, it just stays on the system. 

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What do I think about the scalability of the solution?

It definitely is a scalable solution. The components that we use enable us to deploy as many  EXEs on the system as we would like. 

We have about four people working on the solution. In terms of execution, so the development team develops robots and creates and compiles EXEs, and the execution team actually executes manually. It is an assisted automation, it's not fully automated, so the trigger has to be done manually.

How are customer service and support?

In terms of technical support, response times were not that great, and the technical documentation provided was very limited. There is no forum where one could read other experiences or share advice.

There was a community when WinAutomation formed, but eventually, when the older versions ended support it went away. 

We're pretty much left on our own to find solutions to problems at this point. They should at least provide documentation.

How was the initial setup?

The initial setup is very straightforward.

It was easy to wait for the deployment of the mission tasks. It's a quick implementation. When it comes to complex processes, there's a lot of handoffs required, and that's when it becomes a little bit difficult to manage. I'm sure with the new version they have improved this feature.

How long deployment takes depends on the complexity of the processes and the amount of testing planned. It takes a couple of days for a smaller process, and possibly up to two weeks for complex ones.

What other advice do I have?

We've used versions 4.0, 5.1, and 6.0 as well. We use the on-premises deployment model.

In terms of advice I'd give to others, I'd say, first of all, they should make sure they are implementing the most recent version, not the old version that I have used.

However, I'd suggest having a limited scope and to plan to work meticulously because if there is a bigger project, instead of making something wherein you're not able to reuse the components which you have already done for one project, and reuse it for the other project, a lot of time is wasted in copy-pasting code.  

I'd rate the solution six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Ahmed Walid - PeerSpot reviewer
Senior Digital transformation analyst at a tech services company with 51-200 employees
Real User
Nov 29, 2023
Helps with automation but basic activities are not strong
Pros and Cons
  • "I use the product for automation."
  • "Microsoft Power Automate's basic activities are not strong."

What is our primary use case?

I use the product for automation. 

What needs improvement?

Microsoft Power Automate's basic activities are not strong. 

For how long have I used the solution?

I have been working with the solution for a year. 

What do I think about the stability of the solution?

I rate Microsoft Power Automate's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. 

How are customer service and support?

Microsoft Power Automate responds quickly. 

How was the initial setup?

The tool's deployment is easy. 

What other advice do I have?

The product is for small and mid-sized companies. I rate it a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Microsoft Power Automate
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reviewer1161612 - PeerSpot reviewer
President & CEO at a tech services company with 11-50 employees
Real User
Feb 15, 2021
Priced well and has impressive capabilities
Pros and Cons
  • "This product is the best in terms of price and capabilities."
  • "This solution should be more resilient, with robots more capable of recovering after an error."

What is our primary use case?

We are a reseller and ProcessRobot by Softomotive is one of the products that we implement for our clients.

What is most valuable?

This product is the best in terms of price and capabilities.

What needs improvement?

This solution should be more resilient, with robots more capable of recovering after an error.

I would like to see more native Microsoft integrations with cognitive solutions.

For how long have I used the solution?

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is very good and for me, it's the best option there is.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at a tech services company with 1-10 employees
Real User
Top 10
Aug 1, 2024
A low-priced solution with office connector and high stability
Pros and Cons
  • "The most valuable feature is the Office connector, which connects to Excel and Exchange."
  • "There could be more communication with third-party cloud tools."

What is our primary use case?

We use the solution in insurance and pharma.

How has it helped my organization?

I use SQL Server connectors to connect SQL Servers for data integration.

What is most valuable?

The most valuable feature is the Office connector, which connects to Excel and Exchange.

What needs improvement?

There could be more communication with third-party cloud tools. Also, if they can use libraries, I can recycle functions without having to rewrite them in any Power Automate system.

For how long have I used the solution?

I have been using Microsoft Power Automate since its inception.

What do I think about the stability of the solution?

The solution's stability is good. Everything works fine.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

When the first versions were released, some issues needed to be addressed. However, after those were resolved, everything started to run smoothly.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment takes around three or four days, and one specialist is required.

I rate the initial setup as seven out of ten, where one is difficult, and ten is easy.

What's my experience with pricing, setup cost, and licensing?

It is a low-priced solution and costs around 15$.

What other advice do I have?

Overall, I rate the solution an eight-point five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1161612 - PeerSpot reviewer
President & CEO at a tech services company with 11-50 employees
Real User
Feb 14, 2023
Beneficial integration ecosystems, high availability, and straightforward deployment
Pros and Cons
  • "The most valuable feature of Microsoft Power Automate is the ability to automate tedious tasks."
  • "Microsoft Power Automate could improve by offering recurring execution on the desktop."

What is our primary use case?

We are using Microsoft Power Automate for repetitive desktop automation.

The solution can be deployed in the cloud or on-premise.

How has it helped my organization?

The solution has helped us automate tasks that would have taken us time to complete.

What is most valuable?

The most valuable feature of Microsoft Power Automate is the ability to automate tedious tasks.

What needs improvement?

Microsoft Power Automate could improve by offering recurring execution on the desktop.

For how long have I used the solution?

I have been using Microsoft Power Automate for approximately five years.

What do I think about the stability of the solution?

I rate the stability of Microsoft Power Automate a nine out of ten.

What do I think about the scalability of the solution?

We plan to increase our usage of the solution.

I rate the scalability of Microsoft Power Automate a nine out of ten

How are customer service and support?

I rate the support of Microsoft Power Automate a nine out of ten

Which solution did I use previously and why did I switch?

I have used another solution prior to using Microsoft Power Automate. We switched to Microsoft Power Automate because most of our customers use it.

How was the initial setup?

The initial setup of the solution is straightforward.

What was our ROI?

We have seen a return on investment using Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: January 2026
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Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.