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reviewer1268505 - PeerSpot reviewer
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
Real User
Apr 19, 2023
Stable solution and easy to setup
Pros and Cons
  • "It is a stable solution."
  • "Sometimes it can be difficult to share flows for multiple users to edit."

What is most valuable?

I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.

What needs improvement?

Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.

For additional features, it would be helpful to have a more collaborative building of flows.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is a stable solution.

Buyer's Guide
Microsoft Power Automate
March 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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How are customer service and support?

I never needed customer support for this product. It is easy to use.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Overall, Microsoft Power Automate is an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manjula Mahesh - PeerSpot reviewer
Head of Learning and Development at Acronotics
Real User
Mar 18, 2023
Cross-platform, stable, and scalable
Pros and Cons
  • "The solution helps automate manual tasks and interacts with multiple applications."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use the solution to reduce costs by automating repeat processes.

How has it helped my organization?

The solution helps automate manual tasks and interacts with multiple applications.

What is most valuable?

Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.

What needs improvement?

The initial setup is complex and has room for improvement.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is complex. I give the initial setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.

What other advice do I have?

I give the solution a nine out of ten.

The solution is easy to maintain.

Microsoft Power Automate is a cross-platform solution and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Microsoft Power Automate
March 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Apr 15, 2022
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Feb 19, 2022
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Business consultant, Head of RPA Solutions at Bsynchro Sal
Consultant
Jan 12, 2022
Enables us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities
Pros and Cons
  • "The program requires no code making it very easy to implement various functions."
  • "During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back. The flow and the connectivity between databases and so on is a bit complex as well."

What is our primary use case?

I am the head of RPA solutions at my company where we implement this product for our customers. These are insurance companies that have legacy systems and prefer to keep their RPA off the cloud.

How has it helped my organization?

The product allows us to alleviate customer pain points by automating their data entry processes and enhancing archiving capabilities. We are able to minimize the delays of various claims and policies while improving data entry accuracy. We also offer them the ability to archive various communications to a variety of archiving portals such as SharePoint.

What is most valuable?

The program requires no code, making it very easy to implement various functions.

What needs improvement?

During their merger, some key functions were eliminated which no longer allows it to run independently from the cloud as a standalone for other companies. For example, options to schedule and trigger have been removed. It would be nice to have these capabilities back.

The flow and the connectivity between databases and so on is a bit complex as well.

For how long have I used the solution?

We were using Softomotive for approximately three years until they were purchased by Microsoft where it was then merged under the umbrella of Microsoft Power Automate and we have been using this since - it has been about a year and a half since the merger. 

What do I think about the stability of the solution?

Overall, I would say that it is quite stable, but with the merger, we are not ready to move to the latest version until we can completely replace all of the old functions. I would say the product is 90% stable.

We require five team members to maintain the product and assist our clients.

What do I think about the scalability of the solution?

The product is quite scalable. When considering extending more processes, features, machines, etc. it is a much cheaper and easier option.

How are customer service and support?

We are still communicating with the Softomotive support team that we have been using prior to the merge and they are perfect. Microsoft is supportive as well.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward and easy, especially in comparison with other RPA's such as UiPath or Automation Anywhere.

What was our ROI?

We are able to see high returns thanks to having few machines with minimal implementation costs. We are able to present our clients with their ROI upon completion of each project and they see ROI's as soon as their first month.

What's my experience with pricing, setup cost, and licensing?

This is the cheapest option among competitors. 

You can choose to have the RPA with attendance at $40/month with add-on's totaling about $190. There are standalone options that require someone to run the process and there are fully automated options that are integrated within the cloud.

Which other solutions did I evaluate?

We were trying some open source solution, but it was not really reliable so we did not continue with it.

What other advice do I have?

The actions and functions are much easier than other competitors.

I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1751907 - PeerSpot reviewer
Application Support Specialist at a tech company with 1-10 employees
Real User
Jan 5, 2022
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
  • "The most valuable feature is how much you can do with this solution."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."

What is most valuable?

The most valuable feature is how much you can do with this solution.

What needs improvement?

Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.

How are customer service and support?

Tech support is hit and miss.

How was the initial setup?

The setup is complex - it's confusing for IT workers, let alone ordinary users.

What's my experience with pricing, setup cost, and licensing?

Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it. 

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1717794 - PeerSpot reviewer
Chief Information Technology Officer at BMC Solutions
Real User
Dec 8, 2021
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
  • "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
  • "The solution could have more integration with different platforms."

What is our primary use case?

We use the solution as a business process automation tool. It allows one to automate an application in his organization. 

What is most valuable?

The solution is not only meant for SharePoint, but for everything.  It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM. 

What needs improvement?

The solution could have more integration with different platforms. 

The licensing price is too high. 

For how long have I used the solution?

Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years. 

What do I think about the stability of the solution?

The solution is certainly stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Technical support is very nice. It's fast. 

How was the initial setup?

As the solution is cloud-based, it does not require installation. 

What about the implementation team?

The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people. 

What's my experience with pricing, setup cost, and licensing?

The licensing price should be more cost-effective. 

As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis. 

What other advice do I have?

The solution is both cloud-based and on-premises. 

We are consultants of Power Automate. We do not use the solution ourselves. 

So far, we have handled 14 or 15 projects and are working on one at present. 

I would recommend the solution to others. 

I rate Microsoft Power Automate as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1645275 - PeerSpot reviewer
Associate Director at a insurance company with 10,001+ employees
Real User
Aug 22, 2021
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
  • "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
  • "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."

What is our primary use case?

We have the latest version installed. 

What is most valuable?

I like the scalability option and the simplicity, the way we can really use the interface to easily scale up. 

What needs improvement?

There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware. 

There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important. 

Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.

For how long have I used the solution?

I've been using Microsoft Power Automate for the past six months or so.

What do I think about the scalability of the solution?

The ability to know how the various features can be integrated into the solution would improve scalability. 

How are customer service and technical support?

I have not had occasion to contact technical support, so I am not in a position to comment on it. 

How was the initial setup?

Installation was pretty easy, as we handled it through our office, making use of our office license.

What's my experience with pricing, setup cost, and licensing?

There should be increased transparency about which features attend the pricing. 

What other advice do I have?

We are customers of Microsoft.

There are more than 100 users making use of the solution in our company. 

I would definitely recommend this product to others for its ease-of-use. 

I rate Microsoft Power Automate as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.