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reviewer1241364 - PeerSpot reviewer
Director at a transportation company with 10,001+ employees
Real User
Good for small and specific tasks, but not scalable enough for more sophisticated processes
Pros and Cons
  • "The most valuable feature is that it is pretty low-code, so you don't need much coding expertise to use it."
  • "I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard."

What is our primary use case?

We use this solution to automate small parts of procedures in our workflows. Particularly, linking when emails are received, as well as picking out documents and loading them into SharePoint folders. From there, it feeds things like Power BI dashboards.

In general, they are specific things that we automate in order to reduce manual tasks. We have not applied it to any sort of more sophisticate process, like an approval process, or a supplier engagement process.

How has it helped my organization?

Implementing Microsoft Power Automate has made our development team more efficient. They are the ones who tend to have used it and applied it to help automate micro-tasks. It has made their life easier. We have not deployed it beyond our development teams.

What is most valuable?

The most valuable feature is that it is pretty low-code, so you don't need much coding expertise to use it.

I like that Power Automate is bundled with Office 365 and that it integrates with it pretty well.

What needs improvement?

The user access level and user account part of this product needs to be developed.  For example, if I'm a line manager and I have multiple approvals that are automated then I can't log into a dashboard and see all of my requests. I would like to have a user account so that the staff can see all of their requests, including the status and other details for each one, on the dashboard.

This solution does not work well with external people who are outside of the organization, like suppliers. It needs support for external email addresses. It would be difficult to do a supplier onboarding with Power Automate, whereas you could do it with Nintex, and this is a big drawback.

I would like to be able to set security and permissions on who can see request-specific details.

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Microsoft Power Automate
June 2025
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For how long have I used the solution?

I have been using Microsoft Power Automate for less than six months.

What do I think about the stability of the solution?

In terms of stability, I think that it is going to be fine. We use Power Automate on a daily basis.

What do I think about the scalability of the solution?

I think scalability is kind of limited by its features. If you're doing lots of little bits and pieces then it's fine. However, if you want to scale it to engage external suppliers or vendors then you can't really do that.

The security aspects and lack of user accounts in the interface are challenges for scalability. For what it can do is fine, but if you want to scale out across a business then I think it will struggle to have that breadth of features that enable you to scale it properly.

We have fewer than ten people who use Power Automate in the company, and they are all SAP HANA developers.

How are customer service and support?

I have not been in touch with technical support.

Which solution did I use previously and why did I switch?

We use Nintex, which does the same thing, but better. We have not switches solutions. We are dabbling with Power Automate to see if it can do a better job, or alternatively, be a cheaper solution for the really simple stuff.

How was the initial setup?

The initial setup was very simple. The deployment probably took about half an hour. It isn't deployed as much as you pick a process and automate it.

What about the implementation team?

We did not have a deployment team for this particular tool. Rather, we have business users who just picked it up themselves. They were SAP HANA developers to start with, so they were predisposed to knowing about this technology and having some kind of technology skills.

The number of people required for maintenance depends on how widely you've deployed it. In our case, it is self-maintained because people have automated their own workflows and they just tweak them as they need to. If you have a widespread deployment then it would depend on how many processes were changing that needed to be updated. It really depends on the situation. In general, it is not difficult to maintain, but it does require maintenance.

What's my experience with pricing, setup cost, and licensing?

This solution is bundled with our Office 365, so there is no additional licensing fee.

Which other solutions did I evaluate?

We did not evaluate other options before using Power Automate.

What other advice do I have?

We suspect that Microsoft is going to invest pretty heavily in this area. It might be strategic to start using Power Automate now because I suspect it will develop a lot of features over the next few years.

The suitability of this solution depends on how complex the processes are. My advice to anybody who is considering Power Automate is to make sure that it has the capabilities to support that, particularly versus a more established player like Nintex or AgilePoint.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1268505 - PeerSpot reviewer
Digital and E-Business Analyst at a construction company with 5,001-10,000 employees
Real User
Stable solution and easy to setup
Pros and Cons
  • "It is a stable solution."
  • "Sometimes it can be difficult to share flows for multiple users to edit."

What is most valuable?

I really like the built-in integrations with other applications like Teams. The product is also straightforward and easy to use.

What needs improvement?

Sometimes it can be difficult to share flows for multiple users to edit. So, it is a potential area of improvement.

For additional features, it would be helpful to have a more collaborative building of flows.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

I never needed customer support for this product. It is easy to use.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Overall, Microsoft Power Automate is an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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June 2025
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Manjula Mahesh - PeerSpot reviewer
Head of Learning and Development at Acronotics
Real User
Cross-platform, stable, and scalable
Pros and Cons
  • "The solution helps automate manual tasks and interacts with multiple applications."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use the solution to reduce costs by automating repeat processes.

How has it helped my organization?

The solution helps automate manual tasks and interacts with multiple applications.

What is most valuable?

Automation is the most valuable feature. We can do so if we want to automate the gateway process, such as tracking data from SharePoint, Outlook, or Excel.

What needs improvement?

The initial setup is complex and has room for improvement.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is complex. I give the initial setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

When accompanying customers, we discuss the license requirements. Based on these requirements, we suggest whether a per-user plan or multiple platforms per-user plan would be best.

What other advice do I have?

I give the solution a nine out of ten.

The solution is easy to maintain.

Microsoft Power Automate is a cross-platform solution and I recommend it to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1806123 - PeerSpot reviewer
Senior. Engg. Manager at a construction company with 501-1,000 employees
Real User
Useful connectors, stable, and initial setup simple
Pros and Cons
  • "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
  • "I rate the technical support from Microsoft Power Automate a four out of five."

What is our primary use case?

We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.

What is most valuable?

The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the stability of the solution?

Microsoft Power Automate is stable.

What do I think about the scalability of the solution?

We have five people in my organization using Microsoft Power Automate.

How are customer service and support?

I rate the technical support from Microsoft Power Automate a four out of five.

How was the initial setup?

I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.

What was our ROI?

I rate the return on investment from Microsoft Power Automate a four out of five.

What's my experience with pricing, setup cost, and licensing?

With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.

What other advice do I have?

I rate Microsoft Power Automate an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1799631 - PeerSpot reviewer
RPA/IA Solution Architect at a tech services company with 1,001-5,000 employees
Real User
Fast and easy to use, but if it had queue support and it was capable of doing more complex automation, it would be a much better tool
Pros and Cons
  • "It is quick, so I'm quite happy with it. It is also easy to use."
  • "It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool."

What is our primary use case?

We use it for office automation.

What is most valuable?

It is quick, so I'm quite happy with it. It is also easy to use.

What needs improvement?

It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool.

In terms of performance, it is a little bit slower with calculations than a typical Excel Macro, for example.

For how long have I used the solution?

I have been using this solution for about six months.

What do I think about the stability of the solution?

It is a very stable product.

What do I think about the scalability of the solution?

It is already implemented company-wide, so we don't have to scale it too much. It already has lots of functionality built-in.

How are customer service and support?

I haven't used their support.

Which solution did I use previously and why did I switch?

I also work with UiPath, Blue Prism, and Automation Anywhere. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target.

How was the initial setup?

It was easy. It was already in the company when I joined.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of Power Automate.

What other advice do I have?

I would rate it a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1783917 - PeerSpot reviewer
Solutions Expert at a computer software company with 10,001+ employees
Reseller
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
  • "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
  • "The OCR part or scanning of documents is missing."

What is our primary use case?

The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.

I have sold both cloud-based and on-premises solutions.

What is most valuable?

It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.

What needs improvement?

The OCR part or scanning of documents is missing.

For how long have I used the solution?

I have been selling it for the past one and a half years.

What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I am definitely satisfied with their support.

How was the initial setup?

Its initial setup is straightforward. It is very easy to set up.

The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.

What's my experience with pricing, setup cost, and licensing?

Its licensing is flexible.

What other advice do I have?

Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.

I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1751907 - PeerSpot reviewer
Application Support Specialist at a tech company with 1-10 employees
Real User
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
  • "The most valuable feature is how much you can do with this solution."
  • "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."

What is most valuable?

The most valuable feature is how much you can do with this solution.

What needs improvement?

Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.

How are customer service and support?

Tech support is hit and miss.

How was the initial setup?

The setup is complex - it's confusing for IT workers, let alone ordinary users.

What's my experience with pricing, setup cost, and licensing?

Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it. 

What other advice do I have?

I would rate this solution as seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Module Lead at a computer software company with 1,001-5,000 employees
Real User
Effective scheduling, reasonably priced, and good technical support
Pros and Cons
  • "I have found the scheduling and email notifications features to very good compared to other RPA tools I have used."
  • "In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable."

What is our primary use case?

I am new to RPA systems and I have recently received access to Azure where I am testing out the ProcessRobot solution.

What is most valuable?

I have found the scheduling and email notifications features to very good compared to other RPA tools I have used.

What needs improvement?

In an upcoming release, the exception handling mechanism could improve. The issue that we are facing is whenever there is a failure in any of the middle execution and if you wanted to navigate it to the end of the last line of execution, we do not have this feature available. If we had this feature it would make it even more stable.

For how long have I used the solution?

I have been using this solution for approximately one and a half years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. 

We have three people working with this solution in my organization.

How are customer service and technical support?

The technical support has been good.

Which solution did I use previously and why did I switch?

I have used previously Winautomation. When comparing the two solutions both are equally good.

How was the initial setup?

The initial setup was in the middle range of difficulty. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

My advice to others that want to implement this solution is that it has very good features and I have not had any issues.

I rate ProcessRobot by Softomotive an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.