We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time.
Senior. Engg. Manager at a construction company with 501-1,000 employees
Useful connectors, stable, and initial setup simple
Pros and Cons
- "The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier."
- "We use Microsoft Power Automate to automate everything, such as mailing, gathering data from a web scraping, and scheduling time."
- "I rate the technical support from Microsoft Power Automate a four out of five."
What is our primary use case?
What is most valuable?
The most valuable features of Microsoft Power Automate are the connectors, such as loops, which make things easier.
For how long have I used the solution?
I have been using Microsoft Power Automate for one year.
What do I think about the stability of the solution?
Microsoft Power Automate is stable.
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What do I think about the scalability of the solution?
We have five people in my organization using Microsoft Power Automate.
How are customer service and support?
I rate the technical support from Microsoft Power Automate a four out of five.
How was the initial setup?
I rate the initial setup from Microsoft Power Automate a five out of five. The process took us approximately one day.
What was our ROI?
I rate the return on investment from Microsoft Power Automate a four out of five.
What's my experience with pricing, setup cost, and licensing?
With our Microsoft Office 365 license, we are able to use Microsoft Power Automate.
What other advice do I have?
I rate Microsoft Power Automate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
RPA/IA Solution Architect at a tech services company with 1,001-5,000 employees
Fast and easy to use, but if it had queue support and it was capable of doing more complex automation, it would be a much better tool
Pros and Cons
- "It is quick, so I'm quite happy with it, and it is also easy to use."
- "It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool."
What is our primary use case?
We use it for office automation.
What is most valuable?
It is quick, so I'm quite happy with it. It is also easy to use.
What needs improvement?
It lacks a lot of functionality that other tools have. There should be queue management, and there should also be the capability to deal with a little bit more complex automation. If it had queue support and if it was capable of doing more complex automation, it would be a much better tool.
In terms of performance, it is a little bit slower with calculations than a typical Excel Macro, for example.
For how long have I used the solution?
I have been using this solution for about six months.
What do I think about the stability of the solution?
It is a very stable product.
What do I think about the scalability of the solution?
It is already implemented company-wide, so we don't have to scale it too much. It already has lots of functionality built-in.
How are customer service and support?
I haven't used their support.
Which solution did I use previously and why did I switch?
I also work with UiPath, Blue Prism, and Automation Anywhere. Functionality-wise, Blue Prism and Power Automate are two completely different tools, but they share the common RPA target.
How was the initial setup?
It was easy. It was already in the company when I joined.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of Power Automate.
What other advice do I have?
I would rate it a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Power Automate
June 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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Solutions Expert at a computer software company with 10,001+ employees
Very easy to set up and configure, but the OCR part is missing
Pros and Cons
- "It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products."
- "Power Automate is doing really well."
- "The OCR part or scanning of documents is missing."
What is our primary use case?
The use cases include Power Apps and Power Automate. We have had use cases for scheduling meetings. We have also used it for HR onboarding solutions where document verification was done by using Power Apps and Power Automate.
I have sold both cloud-based and on-premises solutions.
What is most valuable?
It has a gamut of things. Power Automate is easy to configure. It is more for a citizen developer. It is low code/no code. It is one of the easiest tools when it comes to configuration. By default, we have a lot of Microsoft products on our laptops or desktops. So, it is very easy to configure the remaining products.
What needs improvement?
The OCR part or scanning of documents is missing.
For how long have I used the solution?
I have been selling it for the past one and a half years.
What do I think about the stability of the solution?
It is stable.
How are customer service and support?
I am definitely satisfied with their support.
How was the initial setup?
Its initial setup is straightforward. It is very easy to set up.
The number of people required depends on the size of the project. It depends on how big a project is and what is the use case. It could be just a two-member team, and it could also be a ten-member team. It depends on the number of use cases that have to be automated.
What's my experience with pricing, setup cost, and licensing?
Its licensing is flexible.
What other advice do I have?
Power Automate is doing really well. It is a good solution. I would recommend it, but it also depends on a client's requirement.
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Application Support Specialist at a tech company with 1-10 employees
Comprehensive solution but too complicated, especially for ordinary users
Pros and Cons
- "The most valuable feature is how much you can do with this solution."
- "Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow."
What is most valuable?
The most valuable feature is how much you can do with this solution.
What needs improvement?
Power Automate is too complicated - it forces you to go through extra tasks instead of streamlining your workflow. In the next release, I would like InfoPath to be re-included.
How are customer service and support?
Tech support is hit and miss.
How was the initial setup?
The setup is complex - it's confusing for IT workers, let alone ordinary users.
What's my experience with pricing, setup cost, and licensing?
Power Automate is a separate license, so make sure that if you implement it, you have the appropriate license for all the users who will use it.
What other advice do I have?
I would rate this solution as seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Technology Officer at BMC Solutions
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
- "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
- "The solution could have more integration with different platforms."
- "The licensing price is too high."
What is our primary use case?
We use the solution as a business process automation tool. It allows one to automate an application in his organization.
What is most valuable?
The solution is not only meant for SharePoint, but for everything. It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM.
What needs improvement?
The solution could have more integration with different platforms.
The licensing price is too high.
For how long have I used the solution?
Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years.
What do I think about the stability of the solution?
The solution is certainly stable.
What do I think about the scalability of the solution?
The solution is definitely scalable.
How are customer service and support?
Technical support is very nice. It's fast.
How was the initial setup?
As the solution is cloud-based, it does not require installation.
What about the implementation team?
The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people.
What's my experience with pricing, setup cost, and licensing?
The licensing price should be more cost-effective.
As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis.
What other advice do I have?
The solution is both cloud-based and on-premises.
We are consultants of Power Automate. We do not use the solution ourselves.
So far, we have handled 14 or 15 projects and are working on one at present.
I would recommend the solution to others.
I rate Microsoft Power Automate as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Director at a insurance company with 10,001+ employees
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
- "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
- "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."
What is our primary use case?
We have the latest version installed.
What is most valuable?
I like the scalability option and the simplicity, the way we can really use the interface to easily scale up.
What needs improvement?
There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware.
There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important.
Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.
For how long have I used the solution?
I've been using Microsoft Power Automate for the past six months or so.
What do I think about the scalability of the solution?
The ability to know how the various features can be integrated into the solution would improve scalability.
How are customer service and technical support?
I have not had occasion to contact technical support, so I am not in a position to comment on it.
How was the initial setup?
Installation was pretty easy, as we handled it through our office, making use of our office license.
What's my experience with pricing, setup cost, and licensing?
There should be increased transparency about which features attend the pricing.
What other advice do I have?
We are customers of Microsoft.
There are more than 100 users making use of the solution in our company.
I would definitely recommend this product to others for its ease-of-use.
I rate Microsoft Power Automate as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Lead at a computer software company with 201-500 employees
Lacking some features and not suitable for enterprise use; automation is good
Pros and Cons
- "Automation is the best feature of the product."
- "Power Automate is good for automation."
- "Not suitable for connecting other applications like browsers and third party applications."
- "Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies."
What is our primary use case?
We are system integrators so we provide this solution and deal with the automation for our clients. Power Automate is mainly suitable for small and medium size companies.
What is most valuable?
Power Automate is good for automation. For example, if a client requires a format for invoices, we set up the module - invoice number, container, quantity, product details. After that, whenever we load bulk invoices, it automatically identifies the invoice format and accepts the data. This is one of the best features of the product.
What needs improvement?
Power Automate is not suitable for connecting other applications like browsers and third party applications and there are a few features not available on this solution. They are working on improving that. Power Automate cannot handle high end projects and, from a developer's perspective, it's a little difficult for enterprise size companies.
For how long have I used the solution?
We are partners with Microsoft and I'm a technology lead.
What do I think about the stability of the solution?
It's a reasonably stable product but because it's a new tool they need to keep working on it. If you're a small setup, and you need it for Excel or Word or some desktop kind of access, it will be stable. But if you're looking for web automation it's not currently suitable.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and technical support?
We have tried to contact technical support many times, but there is no way to contact or reach out to the Microsoft team. We recently had many questions on Power Automate so I tried the Winautomation but there are many activities that are missing and there are bugs in it. We also had an issue with the ongoing live projects. We developed the project in Winautomation and they were later converted into Power Automate. Winautomation isn't working so we need to migrate all the projects which is a complicated process and requires reworking. We can't get any help from them and that's a problem.
How was the initial setup?
It's very easy to set up because it only requires downloading one xFi file from Power Automate. It then automatically connects with an email account and the solution is automatically synced with that email account. From the customer's perspective, there is no maintenance. As the service provider, whenever new features are included, we update it for our clients.
What's my experience with pricing, setup cost, and licensing?
Compared to other automation tools, Power Automate is very cheap although the price has increased recently.
Which other solutions did I evaluate?
We also integrate UiPath for our clients. This solution offers regular updates and is more mature than Power Automate. Each month they release a new module. Initially, they were only accessing desktop and web applications, Word and Outlook, those kind of things. Nowadays, UiPath has all the features connected to the cloud, whether it's Azure or Google. They are trying to automate everything and they're working on all this because of AI. When choosing a product for our clients, we take numerous variables into account. If you're offering all the features in your tool and the cost is reasonable, we're likely to choose it.
What other advice do I have?
I'm not sure I would recommend this product now, perhaps in a year or two when the solution is more stable. We struggled with a project recently and that was difficult.
I rate the solution a five out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Senior Customer Solutions at a media company with 5,001-10,000 employees
Simple to set up, integrates well with Microsoft solutions and is quite stable
Pros and Cons
- "Technical support is available regionally and it's quite good."
- "The solution integrates well with Microsoft Office and other Microsoft solutions."
- "I need to have more integration capabilities from this solution. It's limiting us right now."
What is our primary use case?
We primarily use the solution for our customers, to automate fields, for example.
What is most valuable?
The solution integrates well with Microsoft Office and other Microsoft solutions.
The solution offers pretty good automation capabilities.
The code of the product is very good.
The initial setup was quite simple. We didn't have any trouble with the process.
The solution has been very stable so far.
Technical support is available regionally and it's quite good.
What needs improvement?
I need to have more integration capabilities from this solution. It's limiting us right now. Other solutions on the market are better in this regard. They need to step up and improve this aspect in future releases.
What do I think about the stability of the solution?
The stability is good. We haven't really had any issues with the performance. I don't recall dealing with bugs or glitches. I don't recall it crashing or freezing.
How are customer service and technical support?
We've dealt with technical support in the past. We don't have local support, however, we do have access to regional support. It's good. I'd say that we are happy with the level of support on offer.
Which solution did I use previously and why did I switch?
We have experience in Microsoft Power Automate, however, we work with other solutions around the RPA - such as Micro Focus.
How was the initial setup?
Overall, we found the solution to be very straightforward. It wasn't difficult or complex. In our case, it was easy. A company should have too much trouble handling the implementation process.
What other advice do I have?
We are partners with Microsoft.
I'd rate the solution at an eight out of ten. We're quite happy with the product right now.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Partner at Inodev
An intuitive and easy-to-use solution
Pros and Cons
- "Microsoft Power Automate is very easy to use."
- "Microsoft Power Automate is very easy to use, very complete with a lot of activities available, intuitive, and it seems very stable."
What is our primary use case?
I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.
Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.
We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.
What is most valuable?
Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable.
For how long have I used the solution?
I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project.
How are customer service and technical support?
I haven't had to contact technical support as of yet.
How was the initial setup?
The initial setup was very straightforward. It only took five to ten minutes to get it up and running.
What about the implementation team?
I installed this solution by myself.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is expensive. The full license is quite expensive.
What other advice do I have?
I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Application Group Manager at OBASE
Scalable and useful for triggering custom web services and routines, but the infrastructure part must be open for customers
Pros and Cons
- "It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure. With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers."
- "Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers."
What is our primary use case?
We are using it to trigger web service calls and gather data. There are some companies in Turkey and Sweden that are using Power Automate.
What is most valuable?
It is a very useful solution. You don't need to create an infrastructure in your environment just for triggers or executions. You don't need to invest in the infrastructure.
With Power Automate, we can call or trigger custom web services and routines. We are also using the flow for gathering data from Microsoft Dynamics.
What needs improvement?
Sometimes, Microsoft changes the game rules, and the free tools are no longer free, which makes it too hard to explain to customers. It is a SaaS service, so the cost is calculated based on the execution hours. However, we don't know the background of this cost because we cannot touch the infrastructure. They can be more open to developers or customers about this. The infrastructure part must be open for the customers.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
Technical support depends on the type of partner agreement. We have a premium agreement with Microsoft, so there is no problem with support operations. For support for any Microsoft product, such as Dynamics, Azure, or Power Automate, we can easily talk to their support.
How was the initial setup?
It is very easy to install. It took just one day.
What other advice do I have?
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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