We use the product for communication and as a channel for discussion on projects.
Founder and GM at IT-Enterprise
A communication tool that works as a channel for project discussion
Pros and Cons
- "The solution integrates with project management products like Jira."
- "The solution should improve its user interface and recording features."
What is our primary use case?
What is most valuable?
The solution integrates with project management products like Jira.
What needs improvement?
The solution should improve its user interface and recording features.
For how long have I used the solution?
I have been working with the product for five years.
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten. My company has 6000 employees.
How are customer service and support?
Our first line of support is within the company. If they cannot resolve it, we open a ticket and get an immediate response from the Microsoft team.
Which solution did I use previously and why did I switch?
The product is better than Zoom in terms of features and capabilities.
What about the implementation team?
Our team did the solution's implementation.
What other advice do I have?
I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Infra/Support Responsible at a consumer goods company with 1-10 employees
Helps to accelerate communication with instant messaging and calls
Pros and Cons
- "The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups."
- "The product is not fully integrated in Brazil."
What is our primary use case?
We use the solution to chat with colleagues.
What is most valuable?
The solution helps us to accelerate communication. We use Teams to contact colleagues during emergencies instead of regular electronic phones. It helps to keep everything organized and centralized in the same place. The product is also very easy to use. I am also impressed with the solution's possibility of making quick calls and creating groups.
What needs improvement?
The product is not fully integrated in Brazil.
For how long have I used the solution?
I have been using the product for more than a year.
What do I think about the stability of the solution?
I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine out of ten.
How was the initial setup?
The product's deployment is straightforward.
What other advice do I have?
I would rate the solution a nine out of ten since it depends on the internet connection. I fully recommend users to use all the features of the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Security Analyst at Cloocus
Has an easy initial setup process, but its user interface needs improvement
Pros and Cons
- "It allows us to invite members to attend the meeting efficiently."
- "It is challenging to navigate the setting for the screen-sharing feature."
What is our primary use case?
We use the solution as collaboration software to schedule meetings with our core team members.
What is most valuable?
The solution allows us to invite members to attend the meeting efficiently.
What needs improvement?
The solution's user interface needs to be friendlier. It is challenging to navigate the setting when I want to stop the screen-sharing feature.
For how long have I used the solution?
We have been using the solution for a year.
What do I think about the scalability of the solution?
We have 220 solution users in our organization.
How are customer service and support?
We have never contacted the solution's technical support team, as our organization has a dedicated support team for Microsoft 365. They handle all the queries.
How was the initial setup?
The solution's initial setup process is easy.
What other advice do I have?
I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/partner
Team Leader at a tech services company with 51-200 employees
A stable solution that can be used for group communications
Pros and Cons
- "We use Microsoft Teams for group communications."
- "The solution’s pricing could be improved."
What is most valuable?
We use Microsoft Teams for group communications.
What needs improvement?
The solution’s pricing could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams an eight out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment is done by minimal staff in 30 to 45 minutes.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Teams an eight out of ten for its pricing.
What other advice do I have?
We are using the latest version of Microsoft Teams. The solution is deployed on the cloud in our organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Using this solution, organizations can also build their org chart and share information through emails and phone calls
Pros and Cons
- "The Audio Call feature is its most valuable feature."
- "The Teams functions can be improved and some other package should be introduced."
What is our primary use case?
The solution is being used for Collaboration.
What is most valuable?
The Audio Call feature is its most valuable feature. Through this feature, seamless discussions can take place, files can be shared through one single application and the voice quality is also good. Organizations can also build their org chart and share information through emails and phone calls.
What needs improvement?
The Teams functions can be improved and some other package should be introduced.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Three hundred users are using Microsoft Teams in our organization. I rate the scalability a ten out of ten.
Which solution did I use previously and why did I switch?
I used Slack previously.
How was the initial setup?
The initial setup is straightforward. It only took a few minutes to deploy Microsoft Teams. I rate the setup a ten out of ten.
What other advice do I have?
I would like to recommend this solution because it's a native package of Office 365. Once you have combined your ADAP account, you can use it directly. You log in to your Office 365 account and then launched the application. Also, the solution is very simple to use.
I rate the overall solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager for Network Operations & Maintenance at a tech consulting company with 5,001-10,000 employees
An easy-to-setup solution with good video calling features
Pros and Cons
- "It is a scalable solution."
- "Its screen-sharing feature could be better compared to a few competitors."
What is most valuable?
The solution has the best feature for video calling effects. Also, its collaborative perspective allows us to integrate different calling features. We can dial out international numbers as well.
What needs improvement?
The solution's screen-sharing feature could be better compared to Webex and Zoom. There could be more accessibility control for screens shared by other representatives in a work meeting.
For how long have I used the solution?
We have been using the solution for three to four years.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten. We recently encountered some interruptions with its availability.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability a ten out of ten.
How are customer service and support?
We have never come across any challenges with the solution's technical support. Although, from a technological perspective, there will always be room for improvement.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is easy. I rate the process a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately expensive than other Microsoft products.
What other advice do I have?
I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at a tech services company with 51-200 employees
A stable and easy to setup solution for chatting and video conferencing
Pros and Cons
- "I am impressed with the solution's collaboration with Office 365."
- "We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers."
What is our primary use case?
I use the solution for chatting and video conferencing. I use it for video conferencing 75 percent and chatting 25 percent. I use it for scheduling only five to six percent.
What is most valuable?
I am impressed with the solution's collaboration with Office 365.
What needs improvement?
We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have not contacted support since we have not encountered issues with it.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
I would rate the product an eight out of ten. The tool is great but depends on configuration policies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Lead at a tech services company with 51-200 employees
Real-time document sharing improves global communication and collaboration
Pros and Cons
- "Sharing documents in real-time has been incredibly helpful."
- "Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail, as we also use these platforms."
What is our primary use case?
I use Microsoft Teams on a daily basis for conference calls and chatting. Additionally, I use Microsoft Teams for managing emails.
What is most valuable?
Sharing documents in real-time has been incredibly helpful. I can share documents with my colleagues and make changes directly, which enhances our collaboration. The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
What needs improvement?
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail, as we also use these platforms.
For how long have I used the solution?
I have been using Microsoft Teams for around a year.
What do I think about the stability of the solution?
I find Microsoft Teams to be quite stable.
What do I think about the scalability of the solution?
I believe Microsoft Teams is pretty scalable.
Which solution did I use previously and why did I switch?
I used Gmail before switching to Microsoft Teams because it was a decision made by my company.
How was the initial setup?
The initial setup was easy for me.
What was our ROI?
It's a mix of both positive and negative.
Which other solutions did I evaluate?
I did not evaluate other options.
What other advice do I have?
Microsoft Teams is pretty good, and I would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product dei at TMIG
Easy to use but trouble logging on for a meeting
Pros and Cons
- "I don't have to physically go to the meetings; I can do it virtually."
- "I look forward to AI-based features in future releases."
What is our primary use case?
I use it for meetings. When I talk to people, then I use it for meetings.
What is most valuable?
It just does the job. I really haven't played much with it to decide what I like or don't like about it. I know it's good when I just need to do a meeting.
It is easy to use.
What needs improvement?
There is room for improvement in the stability.
I look forward to AI-based features in future releases.
For how long have I used the solution?
I have been using it for a long time.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. Maybe it's my laptop that's slow, but I've had times when I've had trouble logging on for a meeting.
Which solution did I use previously and why did I switch?
I used Zoom.
How was the initial setup?
It is easy to set up. I can do it by myself.
What was our ROI?
I don't have to physically go to the meetings; I don't have to drive there. I can do it virtually. So, it saves me a lot of money.
What's my experience with pricing, setup cost, and licensing?
There's a package that I got, so I think it's a yearly subscription that I bought.
What other advice do I have?
Overall, I would rate it a seven out of ten. If you just need a product for meetings, I'd recommend it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: July 2026
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