The solution's most valuable feature is its ability to share documents easily.
Cloud Engineer at a comms service provider with 501-1,000 employees
Secure solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "Signing up for a new device for the solution is challenging."
What is most valuable?
What needs improvement?
It is challenging to sign up for a new device for the solution. It could be better.
For how long have I used the solution?
We have been using the solution for three years. At present, we use the latest version.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
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Microsoft Teams
June 2025

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861,524 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have more than 2000 solution users in our organization. I rate its scalability a seven out of ten.
How was the initial setup?
The solution's initial setup is easy. I rate the process a nine out of ten.
What other advice do I have?
The solution is very secure. I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Manager - Delivery at a tech consulting company with 51-200 employees
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
- "I find the ability to maintain group and conference information for project-related work useful."
- "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."
What is our primary use case?
The video calls are the primary use case for me.
What is most valuable?
Video calls and chats are essential features for me. Clear voice and video calls are preferable.
Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.
What needs improvement?
One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.
So, the authentication process needs to be better.
For how long have I used the solution?
I have been using Microsoft Teams for more than ten years.
What do I think about the stability of the solution?
I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.
What do I think about the scalability of the solution?
I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.
In our organization, we have around 250 users using this solution.
How are customer service and support?
From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.
How was the initial setup?
The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.
We have both a desktop version and a web-based version.
What about the implementation team?
Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.
Which other solutions did I evaluate?
Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.
So, I find Teams to be better than other solutions like Zoom.
What other advice do I have?
Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
June 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Manager - IT at NVCL Group
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
- "Microsoft Teams is a friendly and easy-to-install solution."
- "I would like to receive fewer updates from Microsoft Teams."
What is our primary use case?
I use Microsoft Teams for studies and official purposes.
What is most valuable?
Microsoft Teams is a friendly and easy-to-install solution.
What needs improvement?
I would like to receive fewer updates from Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for 10 years.
What do I think about the stability of the solution?
I rate Microsoft Teams ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.
What other advice do I have?
I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Program Manager at SirfinPA
A scalable solution that helps us to communicate
Pros and Cons
- "The tool is very useful since it helps us to share documents and make calls."
- "The tool needs to improve its stability. There are issues when too many people use it at the same time."
What is our primary use case?
We use the solution to communicate between teams. During the COVID pandemic, we used the communication solution. Post that we follow a blended work approach where some of us work on-premises and others at home. The tool helps us to create meetings.
What is most valuable?
The tool is very useful since it helps us to share documents and make calls.
What needs improvement?
The tool needs to improve its stability. There are issues when too many people use it at the same time.
For how long have I used the solution?
We have been using the solution since 2019.
What do I think about the stability of the solution?
I would rate the tool's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability a ten out of ten. My company has 40-50 users for the product.
How are customer service and support?
I have no direct experience with the support. If I have any issues, I talk to my colleagues.
How was the initial setup?
The solution's deployment was easy and fast and got completed in two days.
What other advice do I have?
The tool is very useful for us and I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Founder & CEO at Granevo d.o.o.
Helps to conduct business communication with clients and other companies
Pros and Cons
- "The tool is simple to use."
What is our primary use case?
We use the solution for business communication with our clients and other companies.
What is most valuable?
The tool is simple to use.
What needs improvement?
The only issue is that inside the Outlook link, you sometimes do work. So it has to be opened outside Windows.
For how long have I used the solution?
I have been working with the solution for two to three years.
What do I think about the stability of the solution?
The product is stable and would rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable and we have five users for the product.
Which solution did I use previously and why did I switch?
I have used Zoom and Google Meet before. We switched to the product since we are using the MS suite.
How was the initial setup?
The tool's setup is easy and we use the desktop version. The tool's deployment gets completed in a few minutes.
What's my experience with pricing, setup cost, and licensing?
The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager with 51-200 employees
A stable and easy to setup solution for chatting and video conferencing
Pros and Cons
- "I am impressed with the solution's collaboration with Office 365."
- "We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers."
What is our primary use case?
I use the solution for chatting and video conferencing. I use it for video conferencing 75 percent and chatting 25 percent. I use it for scheduling only five to six percent.
What is most valuable?
I am impressed with the solution's collaboration with Office 365.
What needs improvement?
We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have not contacted support since we have not encountered issues with it.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
I would rate the product an eight out of ten. The tool is great but depends on configuration policies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Presales Lead at a tech services company with 201-500 employees
A simple solution that helps to schedule corporate calls and meetings
Pros and Cons
- "It is simple to schedule meetings in Teams. There are also plugins available from the Microsoft store that can be integrated with the solution. You can edit documents in the tool itself."
- "Sometimes, other participants cannot see the shared screen during meetings. The tool also needs to automatically switch to devices as we change them. When I try to switch audio from speaker to Bluetooth, I have to manually do that."
What is our primary use case?
We use the solution for corporate calls and meetings.
What is most valuable?
It is simple to schedule meetings in Teams. There are also plugins available from the Microsoft store that can be integrated with the solution. You can edit documents in the tool itself.
What needs improvement?
Sometimes, other participants cannot see the shared screen during meetings. The tool also needs to automatically switch to devices as we change them. When I try to switch audio from speaker to Bluetooth, I have to manually do that.
For how long have I used the solution?
I have been using the solution for a while.
What do I think about the scalability of the solution?
The solution's scalability is great and I would rate it a ten out of ten.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Systems Engineer - APAC, Ruckus Networks at a tech consulting company with 501-1,000 employees
A stable solution that can be used for internal calls and customer-facing calls
Pros and Cons
- "The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."
- "Microsoft Teams should include better integration of the multi-viewer webinar-type system."
What is our primary use case?
We use Microsoft Teams for internal calls and customer-facing calls.
What is most valuable?
The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events. The integration of chat and chat history into events that I don't attend is useful because it allows me to find the dialogue in a call easily. It also allows me to go back and view recording videos.
What needs improvement?
Microsoft Teams should include better integration of the multi-viewer webinar-type system.
For how long have I used the solution?
I have been using Microsoft Teams for probably three years now.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. I rate Microsoft Teams ten out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our company.
Which solution did I use previously and why did I switch?
We previously used Webex and Zoom. We switched to Microsoft Teams exclusively since it is included in the Microsoft package and subscription and has improved features.
How was the initial setup?
The solution’s initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is a cheap solution because it's included in the Microsoft 365 suite.
What other advice do I have?
We are using the latest version of Microsoft Teams. I recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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