We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.
Jedox Consultant at Qbit Aps
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
- "File sharing is the most valuable feature."
- "To Do tasks’ ease of use should be improved."
What is our primary use case?
What is most valuable?
File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.
What needs improvement?
To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.
For how long have I used the solution?
I have been using the solution for probably two years.
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Microsoft Teams
September 2025

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What do I think about the stability of the solution?
The solution is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.
How was the initial setup?
Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.
What other advice do I have?
If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
September 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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Associate Director - Service Provider Solutions at Millennium Information Technologies
Useful account syncing, scalable, and easy setup
Pros and Cons
- "The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."
- "Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth."
What is our primary use case?
For all the meetings and events we are using Microsoft Teams.
What is most valuable?
The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together.
What needs improvement?
Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.
When someone joins a meeting we are not able to kick them out.
For how long have I used the solution?
I have been using Microsoft Teams for approximately three years.
What do I think about the stability of the solution?
Microsoft Teams is stable.
What do I think about the scalability of the solution?
The scalability of Microsoft Teams is good and is easy to do.
We have approximately 450 - 500 users using the solution.
Which solution did I use previously and why did I switch?
I have used Skype for Business and WebEx.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward.
What's my experience with pricing, setup cost, and licensing?
We have a license needed to use Microsoft Teams.
What other advice do I have?
I would advise others to set the parameters correctly for security. You can transfer files between users in the chat window which is helpful.
I rate Microsoft Teams a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Channel Sales Data Center at Lenovo
User-friendly platform with useful calling options
Pros and Cons
- "Teams' most valuable feature is the ability to choose from multiple numbers to show when calling."
- "Teams doesn't always sync to show as Do Not Disturb during Outlook meetings."
What is our primary use case?
I use Teams for meetings, chats, and outgoing calls.
What is most valuable?
Teams' most valuable feature is the ability to choose from multiple numbers to show when calling.
What needs improvement?
Teams doesn't always sync to show as Do Not Disturb during Outlook meetings. In the next release, it would be useful to see other users' availability.
For how long have I used the solution?
I've been using Teams for a year and a half.
What do I think about the stability of the solution?
Teams is stable, though there are very occasional problems with flashing when screen sharing.
Which solution did I use previously and why did I switch?
We previously used Skype, but Teams is more user-friendly and syncs with Outlook.
How was the initial setup?
The initial setup was challenging because Teams was a new platform for us, but it was that hard, and the training provided helped us understand better. Deployment took three months.
What other advice do I have?
Teams is really user-friendly and not that complex. I would give it a rating of nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Business Development Director at Gentres Talent Activation
Video conferencing platform that offers reliability and scalability
Pros and Cons
- "This is a reliable and stable solution."
- "It could be improved if it was easier to use and the interface was revamped."
What is our primary use case?
We use this solution for video conferencing.
What needs improvement?
I don't like it very much, but I have to use it because it's the standard in the organization for communication. It could be improved if it was easier to use and the interface was revamped.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a reliable and stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. It integrates with a lot of Microsoft software.
How was the initial setup?
The initial setup was complex. I have the impression that Microsoft software is complex to implement because of the many configurations and parameters that they use.
What about the implementation team?
We used an integrator to complete the installation.
What other advice do I have?
I would say that it's important to train all the people that are going to use it, because it's not very easy to use.
I would this rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A stable solution with a good video conferencing feature
Pros and Cons
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."
What is our primary use case?
I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.
Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.
What is most valuable?
This is a stable solution, I have not faced any problems using the video conferencing.
What needs improvement?
As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.
For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.
Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
This is a stable solution, I have not faced any problems using the video conferencing.
What do I think about the scalability of the solution?
Microsoft is always scalable, it depends on the level of licensing an organization has purchased.
How was the initial setup?
The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.
What other advice do I have?
I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.
Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available.
I would rate the solution an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer at eCloudvalley
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
- "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
- "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."
What is our primary use case?
We use this solution for communication internally and with our outside customers.
It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.
It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.
How has it helped my organization?
I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.
What is most valuable?
It is easy to send some calendar invites to have a research session with our customer.
What needs improvement?
There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.
For how long have I used the solution?
I have been using this solution since December 2020.
What do I think about the stability of the solution?
It's stable, but there have been times when I needed to login again, probably because of my internet connection.
What do I think about the scalability of the solution?
It's scalable.
Which solution did I use previously and why did I switch?
We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.
How was the initial setup?
Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.
Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.
What about the implementation team?
It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.
What was our ROI?
From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.
What's my experience with pricing, setup cost, and licensing?
It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.
What other advice do I have?
I would rate this solution 9 out of 10.
The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Senior Principal Consultant at NCS Partners
Continuous stream of significant improvements Simple conferencing, seamless integration with Outlook and easy to use on mobile devices
Pros and Cons
- "This solution is great for ad hoc video conferencing. It's so easy to start a meeting."
- "The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."
What is our primary use case?
We primarily use the solution for team conversations.
For example, I use it for filing team documents, although, for individual notes and things of that nature, I might use OneNote. I'm using it more and more now for video conferencing within the organization. I haven't really used it too much outside of the organization, although my plan is to use it outside of the company in the near future.
Began using for team documents and plans.
Teams provides a strong capability to consolidate all collaborative capabilities related to a team in one platform. This is especially important for project teams where the team members are spread across geographic locations and time zones.
Incorporates improve and new collaborative tools such as Lists, Plans, Tasks into the tool that integrate into Outlook for notification and response to the assignements. These capabilities are truly game changing in project management and delivery in the COVID-19 world
How has it helped my organization?
In the past three months of continuous improvements the tools have improved and simplified collaborative efforts dramatically
This solution is great for ad hoc video conferencing. It's so easy to start a meeting. We're finding more and more uses for the Teams video conferencing features. I'll be honest, it's a bit of a challenge for people to use the video aspect. The tendency for people is to not turn on their camera because they don't like the way they look or they're not able to sit in their pajamas during meetings if there's video involved. However, it's been a game-changer since the pandemic as it allows us to keep in touch with our teams remotely.
What is most valuable?
Microsoft has delivered integrated tools and collaborative capabilities that continue to strengthen and bring great value to Teams. This positions Teams as the collaborative tool that will soon become the standard in the market for capabilities. The document and plans/assignment improvements are game changes from a simplicity and functionality perspective.
I really like the video conferencing, and the reason is because of the simplicity of scheduling and using the software. Since I'm using Outlook for my email and calendar management, and it's connected with everything. It's just a click of a button to schedule a meeting, and then, to activate or to start the meeting, it's just another click of a button. Everything is streamlined and simple.
The seamless integration and easy coordination with mobile devices is a wonderful aspect of the solution. It's great that, even if I'm not at my desk, I can still attend the Teams video conference and interact in the same way that I would if I were at my desktop.
There's an option to blur the background or to completely change your background. That's very helpful as we now use the solution to replace stand-up meetings. It removes background distractions for other users and allows participants to have a bit of privacy.
I have a regular meeting with a couple of people on my team, and normally, we would meet at somebody's desk or in an office or in the conference room. With Teams, we can all attend, and all see each other and we can have the same outcome as we would if we were all in the same room. While digital meetings as opposed to in-person meetings takes a bit of time to get used to, the learning curve is short because of the seamless integration.
What needs improvement?
What would really help is extending the time that you're active on the mobile device because I can't find a way in Teams to restart the app automatically. For instance, in Teams, we use it as an organization for instant messaging and for text messaging. The problem is if I restart my mobile device, I have to remember to restart Teams in order to get the text messages on my device. It's not automatic.
The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop.
For how long have I used the solution?
I've been using the solution for year now.
What do I think about the stability of the solution?
I haven't run into a problem with stability and I have not experienced any crashes, bugs, or glitches in the Teams App. You must remember this is a web app though. Any performance or stability issues that I have experienced were related to Internet service issues and not the Teams App.
What do I think about the scalability of the solution?
I haven't run into a problem with the scalability of the solution. I've used it at my last job with teams that are as small as 15 people and the thing that's nice about it is that I can be part of a dozen teams and it easily maintains the communication to all the teams separately so conversations stay organized.
We're business consultants, and, right now, there are about a dozen of us using it. The consultants are located in different geographic areas of the US, and there are even people working in India that are using Teams. Geographically, the solution expands to make communication possible anywhere.
The organization I work with now, as I understand it, has plans for increasing usage. Right now, it's rather limited in terms of who is using it. Maybe 20% of the people on staff are and there's about a hundred people on staff in total. 20% of those people using Teams in a relatively limited way. Frankly, I'm trying to encourage people to use Teams and drop other video conferencing tools.
How are customer service and technical support?
I don't know how technical support is, to tell the truth. The type of technical troubleshooting I use for Teams is basically just seeking answers on the internet. I typically Google something if I don't understand an aspect of the solution. There are community boards and that sort of thing. It's worked out pretty well for me. I've never had a crash or a bug though, so I've never had to reach out to technical support to get them to get me back online or to sort out an issue of that nature.
Which solution did I use previously and why did I switch?
We haven't used a different solution previously. This is the first video conferencing suite we've adopted in the company.
How was the initial setup?
The initial setup is web-based in terms of the style of set up and is very straight forward. I use the web-based setup because I wanted my experience to be the same no matter what device I use. As an example, I can use my work laptop, or my Chromebook or tablet and I have the capabilities to see and interact in the same way.
There's an initial challenge though because if people that have the app have it installed on their laptop, for instance, and they're running an application on their device, it has a different look and feel compared to what's on the web version.
We have one person to deploy and maintain the solution. It's actually a part-time role. It's one of the consultants who maintain it as part of his other duties. He's in charge of desktop devices and desktop applications.
When a new person needs to be added, he just sets up the laptop and gets everything ready. He also maintains the license. With Microsoft 365, it's pretty straightforward. I just access the Office app or service and it installs directly. I may access the app through the cloud anyhow, so there's really no maintenance to do.
What about the implementation team?
We have an employee in house that maintains the licensing, however, we install the solution ourselves for the most part.
What's my experience with pricing, setup cost, and licensing?
I don't handle the payments for the service. It's not my department.
What other advice do I have?
We're using the latest version of the solution. We just get the solution from the cloud, so it's always the most up-to-date option.
I've noticed, since the pandemic, that, as of maybe three or four months ago, Teams was much more widely accepted in Europe than in North America. I believe this is starting to change. Recently though (late 2020) this has changed and especially since the roll-out over the summer and fall of improvements in collaborative document, planning and tracking capabilities.
I would recommend marketing the tool to people by showing demos of the capabilities for people and actual use cases. If I were trying to bring this into a new company I would ask people what they were doing for communicating with teams, or how they were using text messages, collaboration tools, video conferencing currently, etc., so that I could actually demonstrate how to do that same thing.
There's literally hundreds of text tools, collaboration apps and video conferencing options on the market. The key to a business' success at communication is to ensure the various teams are all on the same platform or using the same tool.
That doesn't mean everyone in the company needs to use it the same way. If they're using the same tools, then at least, the base platform is the same and your company can build on that. Rather than Google docs for one thing and Microsoft Teams and, OneDrive, SharePoint, and all of these different tools, you've got to kind of pick a lane.
I would rate the solution overall at about an eight out of ten. That's due to the simplicity and ease of use. There are great features available. However, it loses a few points because the setup and the admin capabilities are different across platforms.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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