We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.
Regional Manager at AKC Enterprise Ltd
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
- "It's a very simple software that's very easy to understand."
- "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
What is our primary use case?
What is most valuable?
It's a very simple software that's very easy to understand.
What needs improvement?
There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly.
When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.
One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.
For how long have I used the solution?
I have been working with Microsoft Teams for a couple of years.
I believe that we are working with the latest version.
It is deployed within the organization.
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What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.
How are customer service and support?
I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.
Out of five, I would rate them a five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
My understanding is that there are licensing fees, but I'm not sure how much they might be.
What other advice do I have?
I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
- "The initial setup process is straightforward for technical executives."
- "Microsoft Teams could log in faster."
What is our primary use case?
We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.
What needs improvement?
Microsoft Teams could log in faster.
What do I think about the scalability of the solution?
We have 100 Microsoft Teams users in our organization.
Which solution did I use previously and why did I switch?
I use Zoom and Google Meet as well.
How was the initial setup?
The initial setup process is straightforward for technical executives.
What other advice do I have?
I rate Microsoft Teams a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
June 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Consultant at a transportation company with 10,001+ employees
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
- "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
- "There are a lot of frequent updates, which is a shortcoming of the tool."
What is our primary use case?
In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.
What is most valuable?
The most valuable feature of Microsoft Teams is its UI.
What needs improvement?
There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I don't remember the name of the solution I used in the past.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.
The solution's deployment can be done in three to four minutes.
The solution is deployed on the cloud.
What about the implementation team?
The installation phase of Microsoft Teams can be done in-house.
What other advice do I have?
I would recommend the solution to those planning to use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at Bina Nusantara University
Helps to chat and manage work with the calendar feature
Pros and Cons
- "The solution has calendars that help us to manage work."
- "The product needs to improve its stability."
What is our primary use case?
I use the solution for chatting at work.
What is most valuable?
The solution has calendars that help us to manage work.
What needs improvement?
The product needs to improve its stability.
What do I think about the stability of the solution?
The solution is stable since it never broke up. It never became a problem. I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have never used the tool's technical support.
How was the initial setup?
The solution comes with Windows 11. However, if you use Mac then you need to install it which takes only a couple of minutes to complete.
What about the implementation team?
I can do the tool's deployment by myself.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Consultant at Quest Egypt Software
Helps our organization make calls and arrange meetings quickly
Pros and Cons
- "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
- "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
What is our primary use case?
We use the solution to schedule meeting calls in case of insufficient mobile network coverage.
How has it helped my organization?
The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.
What is most valuable?
The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.
What needs improvement?
The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.
What do I think about the scalability of the solution?
The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.
Which solution did I use previously and why did I switch?
We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC.
How was the initial setup?
The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.
What about the implementation team?
I installed the solution myself.
What's my experience with pricing, setup cost, and licensing?
We have a license for the solution.
What other advice do I have?
If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Software Engineer at a consultancy with 51-200 employees
A stable solution that takes only a few minutes to download and install
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
- "The solution's customer support should be faster and more responsive."
What is our primary use case?
We use Microsoft Teams for any work-related activities.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.
What needs improvement?
Because it's cloud-based, sometimes Microsoft Teams will have outages. The solution's customer support should be faster and more responsive.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Around 50 users are using the solution in our organization. I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Microsoft Teams takes only a few minutes to deploy, and just one person can download and install the solution. The solution does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is a cheap solution. I rate Microsoft Teams a five out of ten for pricing. The product has a monthly license, and there are no extra costs besides the license fee.
What other advice do I have?
I recommend other users to use Microsoft Teams as it is a really good software from Microsoft.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a manufacturing company with 10,001+ employees
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
- "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
- "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
What is most valuable?
Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also.
What needs improvement?
We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution.
How are customer service and support?
It's very difficult to get the support team on a call.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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