We use the solution for communication purposes such as video calls.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT at Brillux GmbH & Co. KG
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
- "The solution is simple and present in many devices at one time."
- "The product's support can be better."
What is our primary use case?
We use the solution as a collaboration platform to do telephone service, chat, and share documents.
What is most valuable?
The solution is simple and present in many devices at one time.
What needs improvement?
The product's support can be better.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
My company has 2700 users for the product. I use the product every day.
How are customer service and support?
The solution's support is good sometimes and other times not.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
IT Solution & Application Director at Delta Samudra Abadi
Seamlessly integrates with Office application and helps with document management
Pros and Cons
- "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
- "The solution needs to be more stable. I have found Zoom to be more stable than Teams."
What is our primary use case?
We use Teams for meetings because it comes with features for collaboration and document management.
What is most valuable?
The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years.
What needs improvement?
The solution needs to be more stable. I have found Zoom to be more stable than Teams.
What do I think about the scalability of the solution?
My company has six users for Teams.
How are customer service and support?
Microsoft's support is good enough for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc.
How was the initial setup?
Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive.
What other advice do I have?
I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Market Researcher at SRINSOFT INC
Helps to create meetings and share data through SharePoint
Pros and Cons
- "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
- "The product should improve its pricing."
What is our primary use case?
The product helps to create meetings and share data through SharePoint.
What is most valuable?
SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature.
What needs improvement?
The product should improve its pricing.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
The solution is stable and would rate its stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product.
Which solution did I use previously and why did I switch?
We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us.
How was the initial setup?
We have deployed the solution on the cloud.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and I would rate it a nine out of ten.
What other advice do I have?
I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Jedox Consultant at Qbit Aps
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
- "File sharing is the most valuable feature."
- "To Do tasks’ ease of use should be improved."
What is our primary use case?
We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.
What is most valuable?
File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.
What needs improvement?
To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.
For how long have I used the solution?
I have been using the solution for probably two years.
What do I think about the stability of the solution?
The solution is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.
How was the initial setup?
Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.
What other advice do I have?
If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Representative For The Nuclear Industry In Spain (Eu) at Sensia
A perfect solution that helps with meetings and trainings
Pros and Cons
- "The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot."
- "I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams."
What is our primary use case?
We use the product for meetings and trainings.
What is most valuable?
The solution is perfect and works pretty well. It gets your streaming and helps to get your calls. I like it a lot.
What needs improvement?
I have faced issues with connection. Maybe, it's an issue from my side. The company accounts in Teams has some issues as well. I could not establish calls with certain domains, and then the product asked me to buy a professional account. The problem with Teams is that they are split between professional or company accounts and personal accounts. It's not very clear how you can go from one to another. That's the main issue with teams.
For how long have I used the solution?
I have been working with the product for a year and a half.
Which solution did I use previously and why did I switch?
Teams is better and more polished than Zoom.
How was the initial setup?
The product's installation is easy and took only a few minutes to complete.
What about the implementation team?
I did the solution's installation by myself.
What's my experience with pricing, setup cost, and licensing?
The product's pro accounts are cheap.
What other advice do I have?
I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: April 2026
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