We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.
Account Executive at Multinational information technology services and consulting company
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
What is our primary use case?
How has it helped my organization?
It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information
What is most valuable?
When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.
It is easy to use.
What needs improvement?
Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.
It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.
Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
For how long have I used the solution?
< 3 years (before we were using Skype for Business)
What do I think about the stability of the solution?
One of Microsoft Teams' most valuable features is its stability.
What do I think about the scalability of the solution?
In terms of scalability, I don't have that information. We are a company with more than 130,000 employees. Even for large events, Teams works flawlessly. I don't believe there are any scalability issues.
Which solution did I use previously and why did I switch?
We have been using allways Microsoft Unified Collaboration solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area where I lack visibility.
Which other solutions did I evaluate?
This selection is done at company level. I have no influence on the selection.
What other advice do I have?
I strongly recommend Microsoft Teams to others who are considering using it.
I would rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Regional Manager at AKC Enterprise Ltd
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
- "It's a very simple software that's very easy to understand."
- "It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."
- "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
- "There are a couple of faulty areas that need improvement."
What is our primary use case?
We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.
What is most valuable?
It's a very simple software that's very easy to understand.
What needs improvement?
There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly.
When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.
One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.
For how long have I used the solution?
I have been working with Microsoft Teams for a couple of years.
I believe that we are working with the latest version.
It is deployed within the organization.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.
How are customer service and support?
I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.
Out of five, I would rate them a five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
My understanding is that there are licensing fees, but I'm not sure how much they might be.
What other advice do I have?
I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
It support specialist at AESG
Has Microsoft Planner feature and can share files
Pros and Cons
- "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
- "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
What is our primary use case?
We use the solution to collaborate and share files.
What is most valuable?
The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.
What needs improvement?
The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.
The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.
For how long have I used the solution?
I have been using the solution for a long time.
Which solution did I use previously and why did I switch?
Microsoft Teams is more flexible compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Consultant at Apptio
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
- "The product enables us to create teams for specific projects."
- "The way we test the audio devices must be improved."
What is our primary use case?
We use the solution for customer meetings.
What is most valuable?
It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.
What needs improvement?
The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.
For how long have I used the solution?
I have been using the solution for less than four years.
What do I think about the stability of the solution?
The tool is quite stable. I have never had any issues with stability.
What do I think about the scalability of the solution?
The tool is scalable.
Which solution did I use previously and why did I switch?
We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.
What other advice do I have?
We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a transportation company with 10,001+ employees
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
- "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
- "There are a lot of frequent updates, which is a shortcoming of the tool."
What is our primary use case?
In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.
What is most valuable?
The most valuable feature of Microsoft Teams is its UI.
What needs improvement?
There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I don't remember the name of the solution I used in the past.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.
The solution's deployment can be done in three to four minutes.
The solution is deployed on the cloud.
What about the implementation team?
The installation phase of Microsoft Teams can be done in-house.
What other advice do I have?
I would recommend the solution to those planning to use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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