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Redie-Ramos - PeerSpot reviewer
Cloud Engineer at eCloudvalley
Consultant
Apr 30, 2022
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
  • "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
  • "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."

What is our primary use case?

We use this solution for communication internally and with our outside customers.

It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.

It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.

How has it helped my organization?

I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.

What is most valuable?

It is easy to send some calendar invites to have a research session with our customer.

What needs improvement?

There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.

Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution since December 2020.

What do I think about the stability of the solution?

It's stable, but there have been times when I needed to login again, probably because of my internet connection.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.

How was the initial setup?

Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.

Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.

What about the implementation team?

It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.

What was our ROI?

From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.

What's my experience with pricing, setup cost, and licensing?

It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.

What other advice do I have?

I would rate this solution 9 out of 10. 

The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
PeerSpot user
Account Executive at Multinational information technology services and consulting company
Real User
Apr 13, 2022
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
  • "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
  • "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."

What is our primary use case?

We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.

How has it helped my organization?

It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information

What is most valuable?

When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.

It is easy to use.

What needs improvement?

Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.

It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.

For how long have I used the solution?

< 3 years (before we were using Skype for Business)

What do I think about the stability of the solution?

One of Microsoft Teams' most valuable features is its stability.

What do I think about the scalability of the solution?

In terms of scalability, I don't have that information. We are a company with more than  130,000 employees. Even for large events, Teams  works flawlessly. I don't believe there are any scalability issues.

Which solution did I use previously and why did I switch?

We have been using allways Microsoft Unified Collaboration solution. 

What's my experience with pricing, setup cost, and licensing?

Pricing is an area where I lack visibility.

Which other solutions did I evaluate?

This selection is done at company level. I have no influence on the selection.

What other advice do I have?

I strongly recommend Microsoft Teams to others who are considering using it.

I would rate Microsoft Teams a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Regional Manager at AKC Enterprise Ltd
Real User
Apr 3, 2022
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
  • "It's a very simple software that's very easy to understand."
  • "It is software that many people are familiar with, and if you have someone who needs to communicate with Teams, they will have the necessary software."
  • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."
  • "There are a couple of faulty areas that need improvement."

What is our primary use case?

We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

What is most valuable?

It's a very simple software that's very easy to understand.

What needs improvement?

There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

For how long have I used the solution?

I have been working with Microsoft Teams for a couple of years.

I believe that we are working with the latest version.

It is deployed within the organization.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

How are customer service and support?

I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

Out of five, I would rate them a five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there are licensing fees, but I'm not sure how much they might be.

What other advice do I have?

I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1194177 - PeerSpot reviewer
IT Manager at a transportation company with 501-1,000 employees
Real User
Jun 25, 2020
Greta integration with Microsoft products, good call quality, and perfect for large group meetings
Pros and Cons
  • "We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."
  • "They are building out a lot of Office 365 apps and the integration with everything is great."
  • "The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."

What is our primary use case?

We primarily use the solution for video conferencing and meetings.

What is most valuable?

There are a lot of applications being developed on Microsoft for Teams. They are building out a lot of Office 365 apps and the integration with everything is great.

The call quality has been very good, especially compared to Skype.

We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it.

What needs improvement?

The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience.

When we share the screen, we can't actually take control of the user's screen. When I'm trying to do some activity for another person or want to change something for them, it's not possible. In a technical way, I would like to take control of a system where I'm seeing the screen and I want to do some changes, while we are discussing things during meetings.

For how long have I used the solution?

We've been using the solution for about six months now. It hasn't been that long.

What do I think about the stability of the solution?

There are occasional patches that are released and updates that need to happen. Occasionally services go down. However, for the most part, the solution is stable.

What do I think about the scalability of the solution?

We haven't had any scalability issues so far. With the COVID-19 situation, our usage really shot up on Teams. We didn't run into any problems scaling up. So many people who were not using Teams are on the platform now. Previously, the solution was used by 30-40% of the company, and now it's closer to 70-80%. 

How are customer service and technical support?

I've never been in touch with technical support.

Which solution did I use previously and why did I switch?

We used to rely on Skype and have since moved over to Teams. It was pretty simple for us to decide on Teams because we were already using Microsoft products. 

A lot of the products that we use are Microsoft, including Skype. However, Microsoft is slowly stopping support for Skype and they're moving towards Teams due to the fact that a lot of applications are getting developed now on Teams.

How was the initial setup?

It took our company about two months to put everything in place. We had to do some integration with a few of our colleagues.

What's my experience with pricing, setup cost, and licensing?

I'm not really too sure on the pricing. That is not something that I handle. That is something that our payment team handles. 

What other advice do I have?

We're just a customer. We're not partners with Microsoft.

I would rate the solution eight out of ten. If the UI was better, where the system wouldn't take over the whole screen. I'd rate it higher. I'd also rate it higher if there was the capability not to just share screens, but to take over the screens of other people in a meeting, so discussions and changes could happen in real-time.

I'd definitely recommend Teams over both Skype and Zoom. In my opinion, it's far superior.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP technical consultant at N
Real User
Sep 26, 2023
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cloud Engineer at a comms service provider with 501-1,000 employees
Real User
Jul 31, 2023
Secure solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "Signing up for a new device for the solution is challenging."

What is most valuable?

The solution's most valuable feature is its ability to share documents easily.

What needs improvement?

It is challenging to sign up for a new device for the solution. It could be better.

For how long have I used the solution?

We have been using the solution for three years. At present, we use the latest version.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten.

What do I think about the scalability of the solution?

We have more than 2000 solution users in our organization. I rate its scalability a seven out of ten.

How was the initial setup?

The solution's initial setup is easy. I rate the process a nine out of ten.

What other advice do I have?

The solution is very secure. I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Jul 31, 2023
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "They should include AI features in the solution."

What is our primary use case?

We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.

What is most valuable?

The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.

What needs improvement?

While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.

For how long have I used the solution?

We have been using the solution for a couple of years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.

How are customer service and support?

We have a technical team in our organization to handle queries.

How was the initial setup?

The solution's initial setup process is simple.

What about the implementation team?

Our in-house technical team implemented the solution.

Which other solutions did I evaluate?

Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager - Delivery at a tech consulting company with 51-200 employees
Real User
Jul 31, 2023
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
  • "I find the ability to maintain group and conference information for project-related work useful."
  • "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."

What is our primary use case?

The video calls are the primary use case for me. 

What is most valuable?

Video calls and chats are essential features for me. Clear voice and video calls are preferable. 

Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.

What needs improvement?

One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.  

So, the authentication process needs to be better.

For how long have I used the solution?

I have been using Microsoft Teams for more than ten years. 

What do I think about the stability of the solution?

I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.

In our organization, we have around 250 users using this solution.

How are customer service and support?

From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.

How was the initial setup?

The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.

We have both a desktop version and a web-based version.

What about the implementation team?

Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.

Which other solutions did I evaluate?

Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.

So, I find Teams to be better than other solutions like Zoom.

What other advice do I have?

Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Catch Kuo - PeerSpot reviewer
Solutions Architect at Red Hat
Real User
Jul 31, 2023
An intuitive and unique solution for meetings
Pros and Cons
  • "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
  • "The solution needs to have subtitles."

What is most valuable?

I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings. 

What needs improvement?

The solution needs to have subtitles. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable. My company has 1008 users for the product. 

How are customer service and support?

I haven't used any support. 

Which solution did I use previously and why did I switch?

I have used Google Meet but find the UI and function of Teams to be more simple and unique. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

The solution offers high integration and is easy. I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ajenthan Aiyathurai - PeerSpot reviewer
Manager - IT at NVCL Group
Real User
Jul 31, 2023
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
  • "Microsoft Teams is a friendly and easy-to-install solution."
  • "I would like to receive fewer updates from Microsoft Teams."

What is our primary use case?

I use Microsoft Teams for studies and official purposes.

What is most valuable?

Microsoft Teams is a friendly and easy-to-install solution.

What needs improvement?

I would like to receive fewer updates from Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for 10 years.

What do I think about the stability of the solution?

I rate Microsoft Teams ten out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.

What other advice do I have?

I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.