Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.
Dealer at Invaxa
Great for internal communications, available on mobile and PC, and easy to set up
Pros and Cons
- "It’s very easy to set up. It doesn't take that long."
- "It’s good to use it internally with colleagues."
- "The desktop and mobile apps are quite different."
- "One time the product was basically freezing. I couldn't send a message to my colleague for some reason."
What is our primary use case?
What is most valuable?
It’s very easy to set up. It doesn't take that long.
You can either use it on your phone or on your PC.
You can make phone and video calls.
It makes it easy to communicate with colleagues.
What needs improvement?
One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.
The desktop and mobile apps are quite different. They should work to make both virtually the same.
What do I think about the stability of the solution?
I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.
Buyer's Guide
Microsoft Teams
April 2026
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What do I think about the scalability of the solution?
Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.
How are customer service and support?
Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.
Which solution did I use previously and why did I switch?
I’ve also used Slack.
Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.
How was the initial setup?
The initial setup is effortless and straightforward. It’s not complex at all.
What's my experience with pricing, setup cost, and licensing?
I don't know how much it costs. That’s not an area I am involved in.
What other advice do I have?
I’m not sure which version of the solution we’re using.
It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.
I’d rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
C&D Strategy Consultant at Deloitte Risk Advisory
Enables users to work on the same file with others through file sharing and collaboration; useful for meetings, training, and task management
Pros and Cons
- "The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
- "Microsoft Teams is a very stable app."
- "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly."
- "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use."
What is our primary use case?
I'm using Microsoft Teams for meetings, training, work, file sharing, and its other features. Working and consulting for Microsoft Teams are my principal roles. The app is my best friend.
What is most valuable?
The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email. I also like that I can be updated and I can understand the status of work or the status of a task.
What needs improvement?
What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly. For calendar management, I prefer to use Outlook, for example, I send a calendar or update a meeting through Outlook rather than Microsoft Teams.
An additional feature I'd like to see in the next release of Microsoft Teams is the ability to monitor my working activity, particularly to understand how many hours I spend every day on each task or work I do, for example: on PowerPoint or Excel. I would like a personal dashboard that I can consult to understand where I spent my time during my work journey.
For how long have I used the solution?
I've been using Microsoft Teams since 2019, so it's three years of usage.
What do I think about the stability of the solution?
Microsoft Teams is a very stable app. I didn't notice any issue or problem with it, even in the past year, so it's stable for me. I use it every day.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable app.
How are customer service and support?
I don't use Microsoft Teams support because when I have a problem with the app, I just contact the IT department. We have internal support for the app in the company.
Which solution did I use previously and why did I switch?
I used Skype for Business before switching to Microsoft Teams. I switched because there are several differences between the two apps. The main difference is that Skype for Business doesn't allow file sharing between users, and doesn't allow users to work on the same file, versus Microsoft Teams which is optimized for file sharing and work collaboration. Another difference is that Microsoft Teams is more user-friendly than Skype for Business. For example, if I search for a contact on my contact list, it's simpler to do compared to searching for a contact on Skype for Business. Microsoft Teams also saves conversations on the chat panel, while Skype for Business archives the conversation on my email, creating spam in my mailbox. These are all the reasons I prefer Microsoft Teams over Skype for Business.
Which other solutions did I evaluate?
I evaluated Skype for Business, Google Meet, and Zoom.
What other advice do I have?
For virtual meetings, I use Microsoft Teams and Skype for Business. I also use Google Meet and Zoom. I used Skype for Business for one year in 2019, but after 2019, I started using Microsoft Teams, and I'm still using it.
My rating for Microsoft Teams is eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
A stable solution with a good video conferencing feature
Pros and Cons
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."
- "I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions."
What is our primary use case?
I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.
Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.
What is most valuable?
This is a stable solution, I have not faced any problems using the video conferencing.
What needs improvement?
As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.
For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.
Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
This is a stable solution, I have not faced any problems using the video conferencing.
What do I think about the scalability of the solution?
Microsoft is always scalable, it depends on the level of licensing an organization has purchased.
How was the initial setup?
The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.
What other advice do I have?
I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.
Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available.
I would rate the solution an 8 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It support specialist at AESG
Has Microsoft Planner feature and can share files
Pros and Cons
- "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
- "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
What is our primary use case?
We use the solution to collaborate and share files.
What is most valuable?
The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.
What needs improvement?
The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.
The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.
For how long have I used the solution?
I have been using the solution for a long time.
Which solution did I use previously and why did I switch?
Microsoft Teams is more flexible compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Consultant at Apptio
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
- "The product enables us to create teams for specific projects."
- "The way we test the audio devices must be improved."
What is our primary use case?
We use the solution for customer meetings.
What is most valuable?
It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.
What needs improvement?
The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.
For how long have I used the solution?
I have been using the solution for less than four years.
What do I think about the stability of the solution?
The tool is quite stable. I have never had any issues with stability.
What do I think about the scalability of the solution?
The tool is scalable.
Which solution did I use previously and why did I switch?
We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.
What other advice do I have?
We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a transportation company with 10,001+ employees
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
- "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
- "There are a lot of frequent updates, which is a shortcoming of the tool."
What is our primary use case?
In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.
What is most valuable?
The most valuable feature of Microsoft Teams is its UI.
What needs improvement?
There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I don't remember the name of the solution I used in the past.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.
The solution's deployment can be done in three to four minutes.
The solution is deployed on the cloud.
What about the implementation team?
The installation phase of Microsoft Teams can be done in-house.
What other advice do I have?
I would recommend the solution to those planning to use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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