I use the solution to chat with my team.
CEO & Co-Founder at Alaya Shoes
Helps to chat with my team but needs to have more customizable options
Pros and Cons
- "I use the solution to chat with my team."
- "I would like to see more customization options in the product such as more integration with other tools."
What is our primary use case?
What needs improvement?
I would like to see more customization options in the product such as more integration with other tools.
For how long have I used the solution?
I have been using the product for five years.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
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Microsoft Teams
June 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I would rate the product's scalability a seven out of ten. My company is a start-up and has 12 users for the product.
How are customer service and support?
I haven't contacted technical support yet.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the solution's setup a seven out of ten and we have deployed it on the cloud.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a five out of ten.
What other advice do I have?
I would rate the product a seven out of ten. It is a good tool and I don't have any problem with Teams.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Data Warehouse Project Manager at Tokio Marine HCC
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
- "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
- "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."
What is our primary use case?
We use Microsoft Teams for messaging, group chats, and video calls.
How has it helped my organization?
You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.
What is most valuable?
The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.
What needs improvement?
Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams a five out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.
I rate Microsoft Teams a ten out of ten for scalability.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.
Overall, I rate Microsoft Teams a six to seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
June 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
A good solution to chat with teammates and upload documents
Pros and Cons
- "The most valuable feature of Microsoft Teams is its video calling feature which makes it easier to work on the solution."
- "Microsoft Teams could work faster if set up on other devices like cell phones."
What is our primary use case?
We use Microsoft Teams to chat with and call our teammates. We also use the solution to upload documents.
What is most valuable?
The most valuable feature of Microsoft Teams is its video calling feature which makes it easier to work on the solution.
What needs improvement?
Microsoft Teams could work faster if set up on other devices like cell phones.
For how long have I used the solution?
I have been using Microsoft Teams for three to four years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability.
How was the initial setup?
I rate Microsoft Teams a nine out of ten for the ease of its initial setup.
What other advice do I have?
People should have training about the solution because there are a lot of apps in Microsoft Teams that you can work on.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution architect at a insurance company with 10,001+ employees
A scalable and stable solution that helps with collaborative communication
Pros and Cons
- "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
- "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."
What is our primary use case?
We use the solution for internal communication purposes.
What is most valuable?
The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated.
What needs improvement?
The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline.
What do I think about the stability of the solution?
I would rate the product's stability an eight out of ten since at times I need to reconnect the solution.
What do I think about the scalability of the solution?
I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution.
Which solution did I use previously and why did I switch?
My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps.
How was the initial setup?
The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile.
What about the implementation team?
Our internal IT team did the configuration.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable and I would rate it an eight out of ten.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Can share files directly and is useful for meetings
Pros and Cons
- "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
- "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."
What is our primary use case?
I use the solution for meetings.
What is most valuable?
We can share all files on Microsoft Teams directly. It is integrated with Outlook.
What needs improvement?
We cannot change the mic automatically in Microsoft Teams. We have to do it manually.
For how long have I used the solution?
I have been using the product for four years.
How are customer service and support?
I have not contacted Microsoft regarding any issues with the tool.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a government with 10,001+ employees
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
- "Sharing screens is valuable."
- "The interface must be more user-friendly."
What is our primary use case?
I use the solution for conference and collaboration purposes.
How has it helped my organization?
The product helps in saving time in meetings and in sharing documents.
What is most valuable?
Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.
What needs improvement?
The interface must be more user-friendly.
For how long have I used the solution?
I have been using the solution for two years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How was the initial setup?
The product was easy to set up.
What was our ROI?
The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.
What other advice do I have?
The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Easy-to-setup solution with efficient technical support services
Pros and Cons
- "It is easy to coordinate with the technical support team in case of queries."
- "Its stability could be better."
What is our primary use case?
We use the solution for communications within the organization.
What needs improvement?
The solution's stability could be better.
For how long have I used the solution?
We have been using the solution for five to six years.
What do I think about the stability of the solution?
The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.
What do I think about the scalability of the solution?
The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.
How are customer service and support?
It is easy to coordinate with the solution's technical support team in case of queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.
What other advice do I have?
It is an excellent solution. I recommend it to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Payfront Technologies India Pvt Ltd
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
- "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
- "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
What is our primary use case?
We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.
What is most valuable?
Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.
What needs improvement?
Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.
For how long have I used the solution?
I have been using Microsoft Teams for more than seven years.
What do I think about the stability of the solution?
Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
More than 7,000 users are using Microsoft Teams in our organization on a daily basis.
How was the initial setup?
The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What other advice do I have?
Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.
Microsoft Teams is deployed on-cloud in our organization.
Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.
I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: June 2025
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