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reviewer2213736 - PeerSpot reviewer
Senior Network Consultant at a comms service provider with 10,001+ employees
Real User
Jul 26, 2023
An efficient solution for communication that enables users to build teams and collaborate
Pros and Cons
  • "We can build a team with a group of people and upload documents."
  • "The product should provide a to-do list feature."

What is our primary use case?

I use the product as a communication channel with my colleagues.

What is most valuable?

The idea of building teams is valuable to me. We can build a team with a group of people and upload documents. It is like an internal SharePoint.

What needs improvement?

The product should provide a to-do list feature.

For how long have I used the solution?

I have been using the solution for five years.

Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable. We haven’t faced any major outages.

What do I think about the scalability of the solution?

Over 1,000 people use the solution in my organization.

How was the initial setup?

The solution is deployed on the cloud.

What other advice do I have?

The product has been working well. I have no complaints. I would recommend the solution to others. The solution performs well, and it satisfies all my needs and expectations. I haven't faced any problems with it and have never missed any service or application. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Reseller
Jul 20, 2023
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
  • "The initial setup was okay."
  • "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."

What is most valuable?

I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.

What needs improvement?

There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement. 

Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.

For how long have I used the solution?

We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.

We currently use the latest version.

What do I think about the stability of the solution?

It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.

What do I think about the scalability of the solution?

For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.

How was the initial setup?

The initial setup was okay. For me, as a technical guy, it's easy.

Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.

Which other solutions did I evaluate?

We also use Slack but primarily we are more of a Microsoft-based company.

We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.

What other advice do I have?

Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.

Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Sven Gotovac - PeerSpot reviewer
Professor at FESB - Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture
Real User
Jul 20, 2023
With good integration and collaboration capabilities, the tool also provides scalability
Pros and Cons
  • "We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
  • "It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."

What is our primary use case?

In my organization, we use Microsoft Teams and SharePoint for collaboration purposes. Microsoft Teams is the best collaboration platform since everything is integrated with the product. Most of the users of Microsoft in our organization are familiar with its technologies, including Word, Excel, and PowerPoint, making it easy for the end users to use SharePoint and Teams.

What is most valuable?

SharePoint is not really good for us. Microsoft Teams is integrated with email, and we are also using a team for collaboration because we work in a university where we have to collaborate with the students, making it an okay solution for us.

What needs improvement?

The room for improvement needed in Microsoft Teams depends on what you are looking for and your uses of the product.

Honestly, I would like not to see any improvements because all these improvements normally I don't use. It takes me only time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates.


For how long have I used the solution?

I have experience with Microsoft Teams. I work at the university, and we are just a consultant for some companies.

What do I think about the stability of the solution?

The product's stability is decent. Stability-wise, I rate the solution a nine out of ten. I don't have any complaints about its stability.

What do I think about the scalability of the solution?

We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten.

In our workplace, we have 250 employees and 3,000 students who use Microsoft Teams.

Which solution did I use previously and why did I switch?

We previously had our own solution, but we had a problem with the staff and other people in general, and eventually, it became too expensive for us. It was hard for us to find a system engineer or integrator. We decided to move to the cloud because it was impossible for us to manage such a relatively huge system considering that every year, we had about 600 to 700 students coming in, for whom we had to do the integration processes.

How was the initial setup?

The setup phase of Microsoft Teams was easy.

The setup phase was completed in a couple of minutes because we have a good infrastructure, so we had no problem integrating the product with other solutions.

I am not involved in the deployment since it is covered under the services we get from Microsoft.

The solution is deployed on the cloud.

I can't speak on the steps involved in the deployment process since my company gets an expert from outside to do the deployment and integration for us.

We have two people, including one developer and one system administrator, for the deployment and maintenance of the solution. We don't really have any problems with the deployment and maintenance because everything is on the cloud.


What about the implementation team?

Our organization used Microsoft's services in the cloud for deployment purposes since it is much cheaper and easier for us than to have our own infrastructure for deployment. In short, we didn't do the deployment in-house.


What was our ROI?

For my organization, we are okay with the ROI that the product provides.

What's my experience with pricing, setup cost, and licensing?

The government takes care of the licenses with Microsoft and all the other legal stuff since we are a state university. The prices are much lower when the government negotiates with Microsoft rather than when we do it ourselves.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at a financial services firm with 201-500 employees
Real User
Jul 17, 2023
A good collaborative platform to connect with professionals through video calls
Pros and Cons
  • "It's easy to share information and upload and download files on Microsoft Teams."
  • "The solution's user interface could be improved because it initially looked complex."

What is our primary use case?

We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.

What is most valuable?

Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.

What needs improvement?

The solution's user interface could be improved because it initially looked complex.

For how long have I used the solution?

I have been using Microsoft Teams for more than three years.

What do I think about the stability of the solution?

Microsoft Teams has no stability issues.

What do I think about the scalability of the solution?

We are an enterprise business, and our entire organization uses Microsoft Teams.

Which solution did I use previously and why did I switch?

Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.

What other advice do I have?

Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.

Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 20
Jul 14, 2023
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
  • "The tool's user interface is very good."
  • "The solution is very expensive and I won't be able to afford it personally."

What is our primary use case?

I use Microsoft Teams for collaboration like chatting, calling, and grouping. 

What needs improvement?

The solution is very expensive and I won't be able to afford it personally. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

My company has 150 users for Microsoft Teams

How are customer service and support?

Microsoft's support is tricky and hard. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's setup is hard. 

What other advice do I have?

I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solution architect at a insurance company with 10,001+ employees
Real User
Jul 10, 2023
A scalable and stable solution that helps with collaborative communication
Pros and Cons
  • "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
  • "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

What is our primary use case?

We use the solution for internal communication purposes. 

What is most valuable?

The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated. 

What needs improvement?

The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten since at times I need to reconnect the solution. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution. 

Which solution did I use previously and why did I switch?

My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps. 

How was the initial setup?

The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile. 

What about the implementation team?

Our internal IT team did the configuration. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable and I would rate it an eight out of ten. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2119521 - PeerSpot reviewer
Group Head of ERP at Packages Limited
User
Top 20
Mar 26, 2023
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
  • "The mobile app really enabled us to connect meetings on the go from anywhere."
  • "The interface must be improved to reflect the true face of Office 365."

What is our primary use case?

The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams

Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.

How has it helped my organization?

Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually. 

Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately. 

The mobile app really enabled us to connect meetings on the go from anywhere. 

We regularly organize seminars for distributors, and this channel helped us organize a large audience online.

What is most valuable?

It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels. 

Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback. 

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.

What needs improvement?

The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams. 

User activity logs must be available along with more task management capabilities. 

Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.

For how long have I used the solution?

I have been using Microsoft Teams for seven years.

How are customer service and support?

Technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is simple and straightforward.

What about the implementation team?

The vendor team is extremely professional.

What's my experience with pricing, setup cost, and licensing?

This product is quite economical.

Which other solutions did I evaluate?

We did also evaluate Zoom.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
It support specialist at AESG
Real User
Aug 1, 2024
Has Microsoft Planner feature and can share files
Pros and Cons
  • "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
  • "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."

What is our primary use case?

We use the solution to collaborate and share files. 

What is most valuable?

The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.

What needs improvement?

The tool has two versions:  the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.

The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.

For how long have I used the solution?

I have been using the solution for a long time. 

Which solution did I use previously and why did I switch?

Microsoft Teams is more flexible compared to other alternatives. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Engineer at GAEP
Real User
Jul 31, 2024
Can share files directly and is useful for meetings
Pros and Cons
  • "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
  • "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."

What is our primary use case?

I use the solution for meetings. 

What is most valuable?

We can share all files on Microsoft Teams directly. It is integrated with Outlook. 

What needs improvement?

We cannot change the mic automatically in Microsoft Teams. We have to do it manually. 

For how long have I used the solution?

I have been using the product for four years. 

How are customer service and support?

I have not contacted Microsoft regarding any issues with the tool. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Nov 19, 2023
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
  • "The product enables us to create teams for specific projects."
  • "The way we test the audio devices must be improved."

What is our primary use case?

We use the solution for customer meetings.

What is most valuable?

It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.

What needs improvement?

The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.

For how long have I used the solution?

I have been using the solution for less than four years.

What do I think about the stability of the solution?

The tool is quite stable. I have never had any issues with stability.

What do I think about the scalability of the solution?

The tool is scalable.

Which solution did I use previously and why did I switch?

We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.

What other advice do I have?

We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.