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Manoj Kambli - PeerSpot reviewer
Director at Hexaware Technologies Limited
Reseller
Jul 31, 2023
A user-friendly tool useful for internal communication purposes like chatting and meetings within an organization
Pros and Cons
  • "All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
  • "If it's a group chat, then we can record the session, but we cannot record a one on one session."
  • "The only thing that can be improved is that when you are talking one on one, there is no recording facility."

What is our primary use case?

My company provides Teams for us. We just use it for internal communication.

What is most valuable?

All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes.

What needs improvement?

Video calling is already there, so that's not an issue. The only thing that can be improved is that when you are talking one on one, there is no recording facility. Maybe it's the company that stopped it. If it's a group chat, then we can record the session, but we cannot record a one on one session. In short, we are not able to record one on one calls.

For how long have I used the solution?

I have experience with Microsoft Teams

Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

My company has more than 10,000 employees, and all are using Microsoft Teams. Most of the users are engineers.

Scalability-wise, I rate the solution a seven to eight out of ten.

My company plans to increase the usage of Microsoft Teams in the future.

How are customer service and support?

I never faced any challenges with the solution in the last two and half years.

I rate the technical support a nine out of ten.

Which solution did I use previously and why did I switch?

I have previously used Yammer, WhatsApp, and Twitter for internal communication. Also, we still use Yammer for its capabilities. It's not too official. It's official to the extent of sharing your ideas, like LinkedIn, which you have for the outside world, but the ones I mentioned earlier are for the inside world, so you can choose to broadcast something you want.

How was the initial setup?

The solution is deployed on a private cloud.

What other advice do I have?

I recommend the solution to those planning to use it.

It is very easy to use. A lot of features are there in the solution, which will be useful for daily communication with the team members who are located in other cities. It is pretty user-friendly.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Support at Mpklang
Real User
Jul 31, 2023
Easy-to-setup solution helping us save time
Pros and Cons
  • "The solution's technical support team is helpful."
  • "They should add an integration API for the solution."

What is our primary use case?

We use the solution for online meetings.

How has it helped my organization?

The solution is already integrated with Office 365. We do not have to buy a different license or new version for it. We get version updates automatically. 

What is most valuable?

The solution's most valuable feature is its integration with Office 365. It has the best features for automation, Excel, and PowerPoint.

What needs improvement?

In the case of integrating the solution with other applications, we need technical support for configuration. To make the process easier, they should add an integration API. It will help us save additional costs.

For how long have I used the solution?

We have been using the solution as a customer since 2020.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate it a nine out of ten. We have 1000 users in our organization, and we use it to its maximum potential.

How are customer service and support?

The solution's technical support is great. Their team is helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate its process a nine out of ten. It requires two technical support executives for maintenance.

What about the implementation team?


What was our ROI?

The solution helps us save a lot of time. Although, it requires high investment in terms of money.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is high. I rate its pricing a nine out of ten. It requires a fixed price to be paid annually or monthly.

What other advice do I have?

The solution is easier to find anywhere compared to open-source platforms. I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
DTM SAP at VARUN BEVERAGES LIMITED
Real User
Jul 31, 2023
Has a team sharing feature for remote access and document collaboration during calls and meetings
Pros and Cons
  • "Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."
  • "In future releases, short voice messages would be useful."

What is our primary use case?

I use it for meeting prospects, current calls, and also for some apps like workflow and notes. It has been quite useful, and I find the tools and functionalities great.

What is most valuable?

Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings. These features are excellent, and I haven't found them in other tools.

What needs improvement?

In future releases, short voice messages would be useful. Sometimes, when people are in other meetings, it would be great to leave a voice message if they're not reachable.

For how long have I used the solution?

I have been using Microsoft Teams for the past four years. We use the latest version because it generally gets updated through backend policies.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

There are around 500 to 600 users in my organization using this solution. 

What about the implementation team?

The setup is usually done by the IT people in the organization. As an end user, we just start using the features and the product.

What's my experience with pricing, setup cost, and licensing?

My advice is that Microsoft Teams is not just a tool for meetings. It offers additional features and add-on apps like WebBooks, Azure, task planner, and more. Updates are regularly provided, and you can even use Excel tools on the go.

Overall, I would rate this solution a nine out of ten. If a tool provides everything I need without any issues, then it deserves the highest score. That's why I'm giving it a nine.

Which other solutions did I evaluate?

I have used Google Meet, Skype (the older version), and WebEx for meetings and webinars. But Microsoft Teams is quite advanced and has a lot of features.

If I compare it with Google Meet, Google Meet doesn't offer remote sessions. That is the main disadvantage compared to Google Meet.

What other advice do I have?

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Inès Ben Lallahom - PeerSpot reviewer
CEO & Co-Founder at Alaya Shoes
Real User
Jul 31, 2023
Helps to chat with my team but needs to have more customizable options
Pros and Cons
  • "I use the solution to chat with my team."
  • "I would like to see more customization options in the product such as more integration with other tools."

What is our primary use case?

I use the solution to chat with my team. 

What needs improvement?

I would like to see more customization options in the product such as more integration with other tools. 

For how long have I used the solution?

I have been using the product for five years. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability a seven out of ten. My company is a start-up and has 12 users for the product. 

How are customer service and support?

I haven't contacted technical support yet. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate the solution's setup a seven out of ten and we have deployed it on the cloud. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing a five out of ten. 

What other advice do I have?

I would rate the product a seven out of ten. It is a good tool and I don't have any problem with Teams. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aditi Patil - PeerSpot reviewer
Senior Research Associate at Isec
Real User
Jul 31, 2023
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
  • "Microsoft Teams is an easy-to-use solution."
  • "I would like to get more frequent updates, and the solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for virtual meetings and video communication.

What is most valuable?

Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.

What needs improvement?

I would like to get more frequent updates, and the solution’s stability could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.

What do I think about the scalability of the solution?

The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.

How was the initial setup?

It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.

What about the implementation team?

The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.

What other advice do I have?

I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Binayak Gupta - PeerSpot reviewer
Technical Project Manager at a tech vendor with 10,001+ employees
Real User
Jul 31, 2023
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
  • "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
  • "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."

What is our primary use case?

In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.

What is most valuable?

I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.

What needs improvement?

There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

What do I think about the stability of the solution?

I’ve never faced any issues with the solution’s stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.

Which solution did I use previously and why did I switch?

I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.

How was the initial setup?

The solution's initial setup wasn't much complex, but it was pretty straightforward.

What about the implementation team?

Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.

What other advice do I have?

Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tim Hitchings - PeerSpot reviewer
Data Warehouse Project Manager at Tokio Marine HCC
Real User
Jul 31, 2023
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
  • "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
  • "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."

What is our primary use case?

We use Microsoft Teams for messaging, group chats, and video calls.

How has it helped my organization?

You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.

What is most valuable?

The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.

What needs improvement?

Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams a five out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.

I rate Microsoft Teams a ten out of ten for scalability.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.

Overall, I rate Microsoft Teams a six to seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vivek Makhijani - PeerSpot reviewer
Director at JEDI SERVICES PRIVATE LIMITED
Real User
Jul 31, 2023
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
  • "The solution has features like good voice clarity, good video quality, and recording."
  • "Microsoft Teams has a limitation on the number of people, which could be increased."

What is our primary use case?

We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.

What is most valuable?

All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.

What needs improvement?

Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.

For how long have I used the solution?

I have been using Microsoft Teams for about a year or so.

What do I think about the stability of the solution?

It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.

I rate Microsoft Teams between eight and nine out of ten for stability.

What do I think about the scalability of the solution?

The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.

Which solution did I use previously and why did I switch?

We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.

How was the initial setup?

The solution's initial setup is quite okay and very user-friendly.

What about the implementation team?

We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.

My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.

Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.

Overall, I rate Microsoft Teams an eight or nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
GaneshKhutwad - PeerSpot reviewer
Network security architect at ATOS
MSP
Jul 30, 2024
Easy to use for video conferencing
Pros and Cons
  • "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
  • "I would like to get less frequent updates from the solution."

What is our primary use case?

Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.

What is most valuable?

Almost 70% of the world currently uses Microsoft Teams because it is easy to use.

What needs improvement?

I would like to get less frequent updates from the solution.

For how long have I used the solution?

I have been using Microsoft Teams for many years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Around 3,50,000 users are using the solution in our organization.

I rate the solution’s scalability eight and a half out of ten.

Which solution did I use previously and why did I switch?

Microsoft Teams is a better video conferencing tool than Skype.

What other advice do I have?

Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sasa-Vujovic - PeerSpot reviewer
IT Expert in Project Finance in Government of Serbia at ICTPro
Real User
Top 5
Jul 24, 2024
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
  • "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
  • "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

What is our primary use case?

I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.

What is most valuable?

For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.

What needs improvement?

One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment. 

I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.

For how long have I used the solution?

I have been using the product for four to five years. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. It is possible to add different teams. 

How are customer service and support?

I contact my internal support and have no experience with the solution's direct support.

Which solution did I use previously and why did I switch?

I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams. 

What other advice do I have?

If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.

I rate the overall solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.