I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.
IT Lead at CMH
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
- "The product is very user-friendly."
- "The product should improve its security."
What is our primary use case?
What is most valuable?
The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.
The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.
What needs improvement?
The product should improve its security.
For how long have I used the solution?
I have been using the solution for the last four years.
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May 2025

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What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.
How was the initial setup?
The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.
What about the implementation team?
The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable. It is not expensive.
What other advice do I have?
I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution.
I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Tax Manager at RSM
A good collaborative platform to connect with professionals through video calls
Pros and Cons
- "It's easy to share information and upload and download files on Microsoft Teams."
- "The solution's user interface could be improved because it initially looked complex."
What is our primary use case?
We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.
What is most valuable?
Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.
What needs improvement?
The solution's user interface could be improved because it initially looked complex.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
Microsoft Teams has no stability issues.
What do I think about the scalability of the solution?
We are an enterprise business, and our entire organization uses Microsoft Teams.
Which solution did I use previously and why did I switch?
Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.
What other advice do I have?
Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.
Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
May 2025

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CEO at a hospitality company with 201-500 employees
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
- "All the functions I needed were supported very well, making the product very effective."
- "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."
What is our primary use case?
I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.
What is most valuable?
The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.
What needs improvement?
Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.
For how long have I used the solution?
I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.
What do I think about the stability of the solution?
Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.
What do I think about the scalability of the solution?
I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.
Which solution did I use previously and why did I switch?
I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.
How was the initial setup?
The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.
What other advice do I have?
I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 16, 2024
Flag as inappropriateSenior Principal Consultant at NCS Partners
Continuous stream of significant improvements Simple conferencing, seamless integration with Outlook and easy to use on mobile devices
Pros and Cons
- "This solution is great for ad hoc video conferencing. It's so easy to start a meeting."
- "The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."
What is our primary use case?
We primarily use the solution for team conversations.
For example, I use it for filing team documents, although, for individual notes and things of that nature, I might use OneNote. I'm using it more and more now for video conferencing within the organization. I haven't really used it too much outside of the organization, although my plan is to use it outside of the company in the near future.
Began using for team documents and plans.
Teams provides a strong capability to consolidate all collaborative capabilities related to a team in one platform. This is especially important for project teams where the team members are spread across geographic locations and time zones.
Incorporates improve and new collaborative tools such as Lists, Plans, Tasks into the tool that integrate into Outlook for notification and response to the assignements. These capabilities are truly game changing in project management and delivery in the COVID-19 world
How has it helped my organization?
In the past three months of continuous improvements the tools have improved and simplified collaborative efforts dramatically
This solution is great for ad hoc video conferencing. It's so easy to start a meeting. We're finding more and more uses for the Teams video conferencing features. I'll be honest, it's a bit of a challenge for people to use the video aspect. The tendency for people is to not turn on their camera because they don't like the way they look or they're not able to sit in their pajamas during meetings if there's video involved. However, it's been a game-changer since the pandemic as it allows us to keep in touch with our teams remotely.
What is most valuable?
Microsoft has delivered integrated tools and collaborative capabilities that continue to strengthen and bring great value to Teams. This positions Teams as the collaborative tool that will soon become the standard in the market for capabilities. The document and plans/assignment improvements are game changes from a simplicity and functionality perspective.
I really like the video conferencing, and the reason is because of the simplicity of scheduling and using the software. Since I'm using Outlook for my email and calendar management, and it's connected with everything. It's just a click of a button to schedule a meeting, and then, to activate or to start the meeting, it's just another click of a button. Everything is streamlined and simple.
The seamless integration and easy coordination with mobile devices is a wonderful aspect of the solution. It's great that, even if I'm not at my desk, I can still attend the Teams video conference and interact in the same way that I would if I were at my desktop.
There's an option to blur the background or to completely change your background. That's very helpful as we now use the solution to replace stand-up meetings. It removes background distractions for other users and allows participants to have a bit of privacy.
I have a regular meeting with a couple of people on my team, and normally, we would meet at somebody's desk or in an office or in the conference room. With Teams, we can all attend, and all see each other and we can have the same outcome as we would if we were all in the same room. While digital meetings as opposed to in-person meetings takes a bit of time to get used to, the learning curve is short because of the seamless integration.
What needs improvement?
What would really help is extending the time that you're active on the mobile device because I can't find a way in Teams to restart the app automatically. For instance, in Teams, we use it as an organization for instant messaging and for text messaging. The problem is if I restart my mobile device, I have to remember to restart Teams in order to get the text messages on my device. It's not automatic.
The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop.
For how long have I used the solution?
I've been using the solution for year now.
What do I think about the stability of the solution?
I haven't run into a problem with stability and I have not experienced any crashes, bugs, or glitches in the Teams App. You must remember this is a web app though. Any performance or stability issues that I have experienced were related to Internet service issues and not the Teams App.
What do I think about the scalability of the solution?
I haven't run into a problem with the scalability of the solution. I've used it at my last job with teams that are as small as 15 people and the thing that's nice about it is that I can be part of a dozen teams and it easily maintains the communication to all the teams separately so conversations stay organized.
We're business consultants, and, right now, there are about a dozen of us using it. The consultants are located in different geographic areas of the US, and there are even people working in India that are using Teams. Geographically, the solution expands to make communication possible anywhere.
The organization I work with now, as I understand it, has plans for increasing usage. Right now, it's rather limited in terms of who is using it. Maybe 20% of the people on staff are and there's about a hundred people on staff in total. 20% of those people using Teams in a relatively limited way. Frankly, I'm trying to encourage people to use Teams and drop other video conferencing tools.
How are customer service and technical support?
I don't know how technical support is, to tell the truth. The type of technical troubleshooting I use for Teams is basically just seeking answers on the internet. I typically Google something if I don't understand an aspect of the solution. There are community boards and that sort of thing. It's worked out pretty well for me. I've never had a crash or a bug though, so I've never had to reach out to technical support to get them to get me back online or to sort out an issue of that nature.
Which solution did I use previously and why did I switch?
We haven't used a different solution previously. This is the first video conferencing suite we've adopted in the company.
How was the initial setup?
The initial setup is web-based in terms of the style of set up and is very straight forward. I use the web-based setup because I wanted my experience to be the same no matter what device I use. As an example, I can use my work laptop, or my Chromebook or tablet and I have the capabilities to see and interact in the same way.
There's an initial challenge though because if people that have the app have it installed on their laptop, for instance, and they're running an application on their device, it has a different look and feel compared to what's on the web version.
We have one person to deploy and maintain the solution. It's actually a part-time role. It's one of the consultants who maintain it as part of his other duties. He's in charge of desktop devices and desktop applications.
When a new person needs to be added, he just sets up the laptop and gets everything ready. He also maintains the license. With Microsoft 365, it's pretty straightforward. I just access the Office app or service and it installs directly. I may access the app through the cloud anyhow, so there's really no maintenance to do.
What about the implementation team?
We have an employee in house that maintains the licensing, however, we install the solution ourselves for the most part.
What's my experience with pricing, setup cost, and licensing?
I don't handle the payments for the service. It's not my department.
What other advice do I have?
We're using the latest version of the solution. We just get the solution from the cloud, so it's always the most up-to-date option.
I've noticed, since the pandemic, that, as of maybe three or four months ago, Teams was much more widely accepted in Europe than in North America. I believe this is starting to change. Recently though (late 2020) this has changed and especially since the roll-out over the summer and fall of improvements in collaborative document, planning and tracking capabilities.
I would recommend marketing the tool to people by showing demos of the capabilities for people and actual use cases. If I were trying to bring this into a new company I would ask people what they were doing for communicating with teams, or how they were using text messages, collaboration tools, video conferencing currently, etc., so that I could actually demonstrate how to do that same thing.
There's literally hundreds of text tools, collaboration apps and video conferencing options on the market. The key to a business' success at communication is to ensure the various teams are all on the same platform or using the same tool.
That doesn't mean everyone in the company needs to use it the same way. If they're using the same tools, then at least, the base platform is the same and your company can build on that. Rather than Google docs for one thing and Microsoft Teams and, OneDrive, SharePoint, and all of these different tools, you've got to kind of pick a lane.
I would rate the solution overall at about an eight out of ten. That's due to the simplicity and ease of use. There are great features available. However, it loses a few points because the setup and the admin capabilities are different across platforms.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network security architect at ATOS
Easy to use for video conferencing
Pros and Cons
- "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
- "I would like to get less frequent updates from the solution."
What is our primary use case?
Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.
What is most valuable?
Almost 70% of the world currently uses Microsoft Teams because it is easy to use.
What needs improvement?
I would like to get less frequent updates from the solution.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 3,50,000 users are using the solution in our organization.
I rate the solution’s scalability eight and a half out of ten.
Which solution did I use previously and why did I switch?
Microsoft Teams is a better video conferencing tool than Skype.
What other advice do I have?
Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.
Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CAO at Bank "LVIV"
Has an easy setup process with valuable integration capabilities
Pros and Cons
- "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
- "One area where the product could be improved is its operational memory utilization."
What is our primary use case?
Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.
How has it helped my organization?
Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.
What is most valuable?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.
What needs improvement?
One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.
For how long have I used the solution?
We have been using Microsoft Teams for 3 years.
What do I think about the stability of the solution?
Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.
What do I think about the scalability of the solution?
We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.
How was the initial setup?
The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.
What other advice do I have?
We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.
We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.
I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager- Process Excellence at Datamatics Business Solutions
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
- "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
- "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."
What is our primary use case?
We use Microsoft Teams in our company for so many things, including Outlook and Excel.
What is most valuable?
All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.
What needs improvement?
The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.
For how long have I used the solution?
I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 2,000 employees in my company are using it.
The solution is used regularly.
How was the initial setup?
The IT team does the setup, so I don't know the complexity of that.
The time taken to deploy the solution is not more than five to ten minutes.
The solution is deployed on the cloud.
For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.
What was our ROI?
I haven't experienced any ROI using the solution.
What's my experience with pricing, setup cost, and licensing?
There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.
It is not an expensive solution.
There are no extra costs in addition to the standard licensing.
What other advice do I have?
It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.
Overall, I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Research Associate at Isec
An easy-to-use solution that can be used for virtual meetings and video communication
Pros and Cons
- "Microsoft Teams is an easy-to-use solution."
- "I would like to get more frequent updates, and the solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for virtual meetings and video communication.
What is most valuable?
Microsoft Teams is an easy-to-use solution. We can use the solution for chats and viewing chat history.
What needs improvement?
I would like to get more frequent updates, and the solution’s stability could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
I rate Microsoft Teams an eight out of ten for stability because sometimes we experience call drops. Since the bandwidth required for Microsoft Teams is huge, there can be issues of lag between video and audio.
What do I think about the scalability of the solution?
The solution's scalability is good because there is no limitation on the number of people who can join the call simultaneously. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our organization.
How was the initial setup?
It is easy to set up Microsoft Teams. The solution took around 15 to 20 minutes to deploy.
What about the implementation team?
The solution's deployment can be done in-house. My organization had subscribed to Microsoft Teams, and I logged in with my organization's credentials.
What other advice do I have?
I use the latest version of Microsoft Teams. The solution is deployment on-cloud in our organization. I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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