No more typing reviews! Try our Samantha, our new voice AI agent.
Anthony Poole - PeerSpot reviewer
Chief Technology Officer Head of engenir at Stealth Startup
Real User
Jul 31, 2023
A flexible solution that provides screen sharing and chat retention
Pros and Cons
  • "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
  • "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."

What is our primary use case?

I use Microsoft Teams for remote communication with other members of my team.

What is most valuable?

Screen sharing and chat retention are the most valuable features of Microsoft Teams.

What needs improvement?

Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.

For how long have I used the solution?

I have been using Microsoft Teams for ten years.

Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.

What about the implementation team?

The solution's deployment takes about an hour.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.

The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior IT Architect at a computer software company with 1,001-5,000 employees
Real User
Jul 31, 2023
A good solution for meetings, collaborations, and file sharing, but extracting the older version of a file takes time
Pros and Cons
  • "You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to."
  • "Sometimes, extracting the older version of a file takes a few minutes."

What is our primary use case?

We use Microsoft Teams for meetings, collaborations, and file sharing.

How has it helped my organization?

Previously, we used to share files in SharePoint, and then someone had to pull it out, make changes, and upload it back. We used to miss those changes, and it remained on its local laptops. The best thing is that anyone can make changes to the files on Microsoft Teams. It auto-saves whatever we have done, and we can see the version within Microsoft Teams.

The basic need for any project is mostly team-specific content. Right now, if I open up my teams, I can see I have 10 to 12 different projects going on parallelly. I can easily go to Microsoft Teams and then find out what is happening where. Even though someone told me that I made some changes, I can go to Microsoft Teams and find out what changes are there. The solution helps us save time by not making us wait for someone to send an email or upload to SharePoint.

What is most valuable?

Microsoft Teams has not just one but multiple valuable features. It is very easy to collaborate. You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to. You can do these two things in the same place without switching windows. These two things make things faster in Microsoft Teams.

What needs improvement?

I have to do multiple tricks before I can find out the history of a given file. Sometimes, extracting the older version of a file takes a few minutes. These are the two things that I was a little bit uncomfortable with, and it took some time for me to do them.

For how long have I used the solution?

I have been using Microsoft Teams for many years.

What do I think about the stability of the solution?

I don't use Microsoft Teams very much, but I have never faced stability issues with the solution.

What do I think about the scalability of the solution?

Thousands of people are using Microsoft Teams in our organization. I have had approximately 10 to 20 people in one Microsoft Teams call.

What other advice do I have?

Microsoft Teams is a nice product, and we have been using it for some time. It's integrated with SharePoint for content management. You can have multiple repositories simultaneously and use the versioning from Microsoft Teams. Microsoft Teams is making our life much easier as compared to sharing and uploading into a SharePoint folder. If you want to edit documents, you can open them in Microsoft Teams apps instead of a browser.

Zoom is just a portal to connect, chat, and conduct meetings. However, Microsoft Teams provides much more flexibility with additional functionalities for your files, product tracking, and issue tracking. Zoom doesn't have all these additional features. Microsoft Teams also gives me easy access to my calendar in case I integrate it with my Outlook, and I can see everything in the solution.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Abhishek Sanyal - PeerSpot reviewer
Partner at Khaitan & Co LLP
Real User
Jul 31, 2023
A seamless tool that improves internal collaboration and meetings
Pros and Cons
  • "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
  • "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."

What is our primary use case?

We use the product for internal and client meetings. 

How has it helped my organization?

The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.

What is most valuable?

The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video. 

What needs improvement?

The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.

For how long have I used the solution?

I have been using the product since the start of the lockdown in March 2022. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity. 

What do I think about the scalability of the solution?

I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily. 

How are customer service and support?

I have been never required to contact the technical support at Microsoft since the functionality is basic. 

Which solution did I use previously and why did I switch?

We have used VC software but switched to Teams because its easier to understand. 

How was the initial setup?

The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people. 

What about the implementation team?

The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.

Which other solutions did I evaluate?

We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally. 

What other advice do I have?

I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Donson Rebello - PeerSpot reviewer
Solutions Manager at Talisma
Real User
Jul 31, 2023
A scalable solution that has the ability to store all documents in one place
Pros and Cons
  • "The solution is stable."
  • "They should allow switching between windows in a Teams meeting."

What is our primary use case?

We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.

What is most valuable?

The solution's most valuable feature is its ability to store all the documents in one place.

What needs improvement?

They should allow switching between windows in a Teams meeting.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The solution is stable. I've never had an issue. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.

How was the initial setup?

The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.

What other advice do I have?

I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.

I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at Protonmail
Real User
Top 10
Aug 1, 2024
Has screen-sharing feature and helps to save time and effort needed for communication
Pros and Cons
  • "I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us."
  • "The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."

What is our primary use case?

We use Microsoft Teams for daily communication because our team comprises developers in different places, such as the US and Vietnam. We need to communicate daily.

What is most valuable?

I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us.

What needs improvement?

The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

The solution is stable. Sometimes, the internet connection, like the undersea cable from Vietnam, has issues, but I don't see much impact on the quality. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

Microsoft Teams is scalable. I rate it a nine out of ten. 

How are customer service and support?

We support ourselves. 

How was the initial setup?

The solution's deployment is easy. 

What was our ROI?

The tool has helped to save our time and effort in communication. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1998375 - PeerSpot reviewer
Analyst at a comms service provider with 10,001+ employees
Real User
Top 20
Jul 30, 2024
Useful for day-to-day operations of various teams in an organization
Pros and Cons
  • "The solution's scalability works well."
  • "The product's performance has certain shortcomings that require improvement."

What is our primary use case?

Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.

What needs improvement?

The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.

For how long have I used the solution?

I have been using Microsoft Teams for around five years.

What do I think about the stability of the solution?

I have not seen many technical issues with the product.

What do I think about the scalability of the solution?

The solution's scalability works well.

How are customer service and support?

I have not used any technical support for the solution.

Which solution did I use previously and why did I switch?

Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.

We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.

Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.

What was our ROI?

For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.

What other advice do I have?

Microsoft Teams offers a standard integration with Outlook, so there is nothing special.

Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.

I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Real User
Jul 30, 2024
Useful for calls and meetings and available on cell phones
Pros and Cons
  • "The tool is available on cell phones. It can be used in calls and meetings."
  • "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."

What is most valuable?

The tool is available on cell phones. It can be used in calls and meetings. 

What needs improvement?

The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

Microsoft Teams' stability is good. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico. 

How are customer service and support?

I haven't contacted Microsoft support. I seek support from my IT team. 

How would you rate customer service and support?

Positive

How was the initial setup?

We set up Microsoft Teams in a couple of days. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CAO at Bank "LVIV"
Real User
Apr 15, 2024
Has an easy setup process with valuable integration capabilities
Pros and Cons
  • "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
  • "One area where the product could be improved is its operational memory utilization."

What is our primary use case?

Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.

How has it helped my organization?

Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.

What is most valuable?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.

What needs improvement?

One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.

For how long have I used the solution?

We have been using Microsoft Teams for 3 years.

What do I think about the stability of the solution?

Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.

How was the initial setup?

The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.

What other advice do I have?

We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.

We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.

I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tamás Zsedrovits - PeerSpot reviewer
Associate Professor at Pázmány Péter Catholic University
Real User
Mar 16, 2024
Employs file sharing functionality based on SharePoint, facilitating document access and collaboration
Pros and Cons
  • "It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations."
  • "The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

What is our primary use case?

We've got different groups for each course at the university on Teams, so we use it mostly as a communication platform with students and staff. We use the file-sharing function, which is based on SharePoint.

The file-sharing function is connected to the SharePoint platform, we mostly use this, and most of the time, these components are integrated with Office applications like Excel or PowerPoint. 

We don't have the email function in Teams. We use a separate software for that, and unfortunately, we don't have the Calendar function.

How has it helped my organization?

Communication within the university has improved. For one, every conversation has its history well organized, making it easier to search for previous conversations or topics. 

Also, the contact list views are useful; everyone from the university is there, and you can easily make a video call. It's easier for students to reach teachers, and communication is faster because you get notifications.

We also use it with the integration of Microsoft applications.

What is most valuable?

The data IP identification for each message and the ability to organize discussions in separate channels within a team.

Microsoft Teams' video conferencing capabilities are good. The direction is very good, especially since we started using that feature early on. 

The experience has gotten a lot better. In the beginning, it was difficult for a lot of people in a video conference. We couldn't see all the participants or it was difficult to move the screens around. But now, it's much more convenient to use.

It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations.

Sharing presentations is easy, which is particularly convenient for hybrid classes where the teacher has students both on-site and online.

What needs improvement?

The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice.

For how long have I used the solution?

We started using Microsoft Teams at the company four years ago.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There have been some problems throughout using Teams, but they only affected one or two days at most. 

What do I think about the scalability of the solution?

From my point of view,  the scalability seems very good. We didn't have any problems. It's not the highest level we have from Microsoft services, but even with courses with more than a hundred participants, there are no problems.

There are around a thousand end users in my university. Students come in and they graduate, so that number doesn't change much.

How was the initial setup?

I would rate my experience with the initial setup a nine out of ten, with ten being easy to set up. 

It is easy to set up. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. The higher education department manages the subscription, so I am unaware of the licensing costs. 

What other advice do I have?

I would recommend using different types of Teams for work. You can create several kinds of things for your work, and that's a key or very important point to select the right one for your needs. 

Also, it is good to know about other applications you can integrate with it because that can also increase productivity.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager- Process Excellence at Datamatics Business Solutions
Real User
Jul 31, 2023
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
  • "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
  • "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."

What is our primary use case?

We use Microsoft Teams in our company for so many things, including Outlook and Excel.

What is most valuable?

All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.

What needs improvement?

The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.

For how long have I used the solution?

I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

Around 2,000 employees in my company are using it.

The solution is used regularly.

How was the initial setup?

The IT team does the setup, so I don't know the complexity of that.

The time taken to deploy the solution is not more than five to ten minutes.

The solution is deployed on the cloud.

For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.

What was our ROI?

I haven't experienced any ROI using the solution.

What's my experience with pricing, setup cost, and licensing?

There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.

It is not an expensive solution.

There are no extra costs in addition to the standard licensing.

What other advice do I have?

It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.