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Binayak Gupta - PeerSpot reviewer
Technical Project Manager at a tech vendor with 10,001+ employees
Real User
Top 20
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
  • "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
  • "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."

What is our primary use case?

In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.

What is most valuable?

I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.

What needs improvement?

There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

Buyer's Guide
Microsoft Teams
May 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

I’ve never faced any issues with the solution’s stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.

Which solution did I use previously and why did I switch?

I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.

How was the initial setup?

The solution's initial setup wasn't much complex, but it was pretty straightforward.

What about the implementation team?

Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.

What other advice do I have?

Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vivek Makhijani - PeerSpot reviewer
Director at JEDI SERVICES PRIVATE LIMITED
Real User
Top 5
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
  • "The solution has features like good voice clarity, good video quality, and recording."
  • "Microsoft Teams has a limitation on the number of people, which could be increased."

What is our primary use case?

We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.

What is most valuable?

All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.

What needs improvement?

Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.

For how long have I used the solution?

I have been using Microsoft Teams for about a year or so.

What do I think about the stability of the solution?

It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.

I rate Microsoft Teams between eight and nine out of ten for stability.

What do I think about the scalability of the solution?

The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.

Which solution did I use previously and why did I switch?

We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.

How was the initial setup?

The solution's initial setup is quite okay and very user-friendly.

What about the implementation team?

We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.

My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.

Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.

Overall, I rate Microsoft Teams an eight or nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
May 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Sr. Engineer at a retailer with 10,001+ employees
Real User
Top 5
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2119521 - PeerSpot reviewer
Group Head of ERP at Packages Limited
User
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
  • "The mobile app really enabled us to connect meetings on the go from anywhere."
  • "The interface must be improved to reflect the true face of Office 365."

What is our primary use case?

The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams

Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.

How has it helped my organization?

Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually. 

Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately. 

The mobile app really enabled us to connect meetings on the go from anywhere. 

We regularly organize seminars for distributors, and this channel helped us organize a large audience online.

What is most valuable?

It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels. 

Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback. 

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.

What needs improvement?

The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams. 

User activity logs must be available along with more task management capabilities. 

Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.

For how long have I used the solution?

I have been using Microsoft Teams for seven years.

How are customer service and support?

Technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is simple and straightforward.

What about the implementation team?

The vendor team is extremely professional.

What's my experience with pricing, setup cost, and licensing?

This product is quite economical.

Which other solutions did I evaluate?

We did also evaluate Zoom.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joseph Barel ELOUNDOU - PeerSpot reviewer
Program Manager | Senior Oracle Consultant | Cloud at Orange
Real User
Leaderboard
Simple to use, priced well, but integration could improve
Pros and Cons
  • "The most valuable feature of Microsoft Teams is that it is easy to use."
  • "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."

What is our primary use case?

We use Microsoft Teams for training and meetings.

What is most valuable?

The most valuable feature of Microsoft Teams is that it is easy to use.

What needs improvement?

Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.

In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.

For how long have I used the solution?

I have been using Microsoft Teams for approximately two years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.

How are customer service and support?

I have not contacted the support from Microsoft. We have our own internal support.

Which solution did I use previously and why did I switch?

We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.

How was the initial setup?

The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.

I rate the initial setup of Microsoft Teams a three out of five.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is priced less than other solutions, such as Bridge.

I rate the price of Microsoft Teams a four out of five.

What other advice do I have?

I rate Microsoft Teams a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1140330 - PeerSpot reviewer
Global Internal Communications Manager at a manufacturing company with 10,001+ employees
Real User
Enhances workplace communications and adds new features almost daily
Pros and Cons
  • "It is an excellent all-around communications tool that works well for business purposes."
  • "It may be a little daunting to learn and is still a tool in development."

What is our primary use case?

I think we're use Microsoft Teams for almost everything when it comes to communications. When I call my colleagues, I no longer using the phone. Because I use Teams so much, I picked up the phone the other day and it was strange — It was like it was the first time I picked up the phone. I use Teams as a phone. Even on my smartphone, I call people using Teams.

We're using Teams to call people to set meetings, record meetings, share documents — all communication now goes through Teams. We create groups to share our documents and update them live. It is really very practical and collaborative.

How has it helped my organization?

It is improving our means of communication and I think in the future will encourage users to communicate better because it is fun to use and powerful.

What is most valuable?

The features that I like the most are the features we have now. I like every aspect of it. It is easy to use. It's on your phone, so it is mobile. You can respond without answering if you have a call or message. You can send emoticons so people know you have gotten their message. This type of response is very quick and doesn't leave the other party waiting. Those features are just like what you might do in WhatsApp or Messenger on Facebook. It is very familiar to anyone using those products.

One thing that we are looking to deploy — and we are testing it now — is to send and track kudos. We want to implement this new feature on a worldwide basis to thank team members for being good participants. 

What needs improvement?

We work directly with Microsoft to provide feedback on the product and what we would like to see as improvements. I discover a new feature every day, so they're really working to develop it very quickly. 

I would like also to have a feature where we create a worldwide group to act as a social media hub. The difference between that and groups is that it would be separate from all the other groups. I don't want it included in my Teams because I will use it in a different way. I can see the activity of other teams or individuals who are not on my teams. Because I'm using the product extensively and have many teams, I think it is an important addition to be able to organize groups in different ways — and I have put in that request with IS. 

For how long have I used the solution?

We have been using this solution for a couple of years exclusively.

What do I think about the stability of the solution?

I've heard some people complain and say, "Oh it's not working with me," but I never had any issue with Teams. I use it all the time and it is stable. It opens immediately when I open my computer, it's on my phone and it sends me notifications. 

I have calls with people on it. Sometimes I even record video calls. The only time I have had any issues is when the network is not working well — maybe in high load times — but this happens with every means of communication like WhatsApp or other solutions that depend on the network. It isn't a problem with the package it is a problem with the network.

What do I think about the scalability of the solution?

Our company has about 14,000 employees, but we are not all using the intranet. We are an industrial company and we have people working in manufacturing and they don't have access to computers all the time. 

As far as scalability, we would like to have the ability to use the product off-site. That is, we want to be able to have remote people use Teams with us internally. This is the only thing I've heard that's posing a problem with scaling. 

How are customer service and technical support?

I have not directly had any experience with the Microsoft technical support team for Teams because we have an IS (Internet Services) group. If we open a ticket, the IS department is the group who will contact support.

Which solution did I use previously and why did I switch?

Before we tried using Teams, we were using Skype. Now we are only using Teams because it is a more complete and business-oriented tool. 

How was the initial setup?

I was not directly involved in the deployment. 

What about the implementation team?

Our implementation was done by our own IS team.

What other advice do I have?

My advice to people who are considering this solution is that you have to be patient at the beginning. People might think it is too complicated or that it looks too complicated at the beginning. As a first time user, I remember feeling like I didn't understand anything. You have to be patient and play around with it until you become familiar with the different features. For example, there are channels within a group. If you are added to several groups and you start getting alerts, you may not know which channel it is or which group. It is a lot for a first time user to digest. It is not as straightforward as WhatsApp when it comes to groups.

What we have seen is that when we communicate our requests to Microsoft, we are getting back responses with the features we have asked for. There are many features that we request and we discover they are available in just a few days. Either many companies are making the same requests or Microsoft is answering our request, but the product is evolving quickly. 

On a scale from one to ten, when one is the worst and ten is the best, I would rate Microsoft Teams as an eight. While I like the product a lot and I use it all the time, there is room for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at Protonmail
Real User
Top 10
Has screen-sharing feature and helps to save time and effort needed for communication
Pros and Cons
  • "I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us."
  • "The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."

What is our primary use case?

We use Microsoft Teams for daily communication because our team comprises developers in different places, such as the US and Vietnam. We need to communicate daily.

What is most valuable?

I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us.

What needs improvement?

The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

The solution is stable. Sometimes, the internet connection, like the undersea cable from Vietnam, has issues, but I don't see much impact on the quality. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

Microsoft Teams is scalable. I rate it a nine out of ten. 

How are customer service and support?

We support ourselves. 

How was the initial setup?

The solution's deployment is easy. 

What was our ROI?

The tool has helped to save our time and effort in communication. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Support at Mpklang
Real User
Top 20
Easy-to-setup solution helping us save time
Pros and Cons
  • "The solution's technical support team is helpful."
  • "They should add an integration API for the solution."

What is our primary use case?

We use the solution for online meetings.

How has it helped my organization?

The solution is already integrated with Office 365. We do not have to buy a different license or new version for it. We get version updates automatically. 

What is most valuable?

The solution's most valuable feature is its integration with Office 365. It has the best features for automation, Excel, and PowerPoint.

What needs improvement?

In the case of integrating the solution with other applications, we need technical support for configuration. To make the process easier, they should add an integration API. It will help us save additional costs.

For how long have I used the solution?

We have been using the solution as a customer since 2020.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate it a nine out of ten. We have 1000 users in our organization, and we use it to its maximum potential.

How are customer service and support?

The solution's technical support is great. Their team is helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate its process a nine out of ten. It requires two technical support executives for maintenance.

What about the implementation team?


What was our ROI?

The solution helps us save a lot of time. Although, it requires high investment in terms of money.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is high. I rate its pricing a nine out of ten. It requires a fixed price to be paid annually or monthly.

What other advice do I have?

The solution is easier to find anywhere compared to open-source platforms. I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user