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Shashank Borude - PeerSpot reviewer
Senior Analist and Shift Lead at HighRadius
Vendor
Feb 28, 2024
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
  • "The feature for video conferencing capability works efficiently for remote meetings."
  • "We encountered occasional outages, which occurred a couple of times last year while using the product."

What is our primary use case?

The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR. 

What needs improvement?

We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.

There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.

For how long have I used the solution?

We use the latest version of Microsoft Teams.

What do I think about the stability of the solution?

The platform is stable. I rate the stability an eight out of ten.

Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.

Which solution did I use previously and why did I switch?

In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.

How was the initial setup?

We have a team of 100 executives for the product’s maintenance.

What other advice do I have?

The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.

I recommend it to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2198691 - PeerSpot reviewer
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Real User
Feb 28, 2024
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
  • "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
  • "The solution should include features like scripting, meeting summarization, and automated notes."

What is our primary use case?

We use Microsoft Teams for meetings.

What is most valuable?

The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.

What needs improvement?

The solution should include features like scripting, meeting summarization, and automated notes.

The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.

What do I think about the stability of the solution?

I rate the solution a five out of ten for stability.

What do I think about the scalability of the solution?

We use the solution daily in our organization, and we have plans to increase the usage.

I rate the solution a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used different solutions like Zoom and Google Meet.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.

What other advice do I have?

Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.

Overall, I rate Microsoft Teams a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
July 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Project Manager at a government with 10,001+ employees
Real User
Aug 8, 2023
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
  • "Sharing screens is valuable."
  • "The interface must be more user-friendly."

What is our primary use case?

I use the solution for conference and collaboration purposes.

How has it helped my organization?

The product helps in saving time in meetings and in sharing documents.

What is most valuable?

Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.

What needs improvement?

The interface must be more user-friendly.

For how long have I used the solution?

I have been using the solution for two years. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight out of ten.

How was the initial setup?

The product was easy to set up.

What was our ROI?

The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.

What other advice do I have?

The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1762599 - PeerSpot reviewer
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
Real User
Jul 31, 2023
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
  • "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
  • "I think the ability to use a whiteboard in the solution is not very simple."

What is our primary use case?

We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.

What is most valuable?

Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.

What needs improvement?

I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.

For how long have I used the solution?

I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.

What do I think about the stability of the solution?

I haven't seen any stability issues in the solution.

What do I think about the scalability of the solution?

Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.

How are customer service and support?

I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.

What about the implementation team?

I had Microsoft Teams installed by the IT department.

What other advice do I have?

I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.

I rate the overall solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jonathan Cerquera - PeerSpot reviewer
Analyst at Universidad Autonoma de Colombia
Real User
Jul 31, 2023
Provides faster communication and efficient calling features
Pros and Cons
  • "It helps our organization with faster communication."
  • "It consumes a high amount of system memory."

What is our primary use case?

We use the solution for communication and creating teams or groups to share information quickly within the organization.

How has it helped my organization?

The solution helps our organization with faster communication.

What is most valuable?

The solution's most valuable features are meeting, calling, and activity feed.

What needs improvement?

The solution consumes a high amount of system memory. It could be improved.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The solution's initial setup process is complicated. We implement it on the cloud infrastructure. 

What was our ROI?

The solution generates a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mouzong Francis - PeerSpot reviewer
Technical manager at SANCFIS FASO
Real User
Jul 31, 2023
The solution has good video calling features, but its security features could be improved
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its video calling."
  • "The solution's security features could be improved."

What is most valuable?

The most valuable feature of Microsoft Teams is its video calling.

What needs improvement?

The solution's security features could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for four years.

What do I think about the stability of the solution?

Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.

What do I think about the scalability of the solution?

Microsoft Teams has good scalability, and around 30 users use the solution in our organization.

How are customer service and support?

The solution's customer support team responds within 30 minutes to one hour.

How would you rate customer service and support?

Negative

What other advice do I have?

Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2219454 - PeerSpot reviewer
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Real User
Jul 31, 2023
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
  • "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
  • "SharePoint was more robust and customizable earlier."

What is our primary use case?

We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans. 

What is most valuable?

I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.

What needs improvement?

SharePoint was more robust and customizable earlier. 

For how long have I used the solution?

I have been working with the product for nine months. 

What do I think about the stability of the solution?

I haven't encountered any issues with the product's stability. 

What do I think about the scalability of the solution?

The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product. 

How was the initial setup?

The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.

What's my experience with pricing, setup cost, and licensing?

The tool comes as part of the Office 365 bundle and you don't have to pay anything extra. 

What other advice do I have?

I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bunmi Sadiq - PeerSpot reviewer
CTO at Syscodes Communications Ltd
Real User
Jul 31, 2023
Helps with meetings and has good screen share feature
Pros and Cons
  • "I like the tool's screen share feature."
  • "The product needs to improve its security."

What is our primary use case?

We use the product for meetings. 

What is most valuable?

I like the tool's screen share feature. 

What needs improvement?

The product needs to improve its security. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

I would rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a nine out of ten. My company has 40-60 users for the product. We use the product at least on a weekly basis. 

Which solution did I use previously and why did I switch?

I find Zoom easier in the browser version. 

How was the initial setup?

The tool's setup is straightforward and not technical. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing a nine out of ten. 

What other advice do I have?

I would rate the tool a ten out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vanda Phok - PeerSpot reviewer
Head of Pre-Sales at Positron Multiverse Co., Ltd
Real User
Jul 26, 2023
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
  • "It is easy to share files online in real time with Microsoft Teams."
  • "Sometimes Avaya is required for Teams to work well on phones."

What is our primary use case?

We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.

How has it helped my organization?

Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.

What is most valuable?

It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.

What needs improvement?

Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.

Microsoft Teams requires web-friendly sign-up for calls.

For how long have I used the solution?

I have been working with Mircosoft Teams since 2019.

What do I think about the stability of the solution?

Microsoft Teams is stable as long as the connection is good.

What do I think about the scalability of the solution?

There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.

How are customer service and support?

We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.

How would you rate customer service and support?

Neutral

How was the initial setup?

Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.

The solution is not difficult to maintain.

Which other solutions did I evaluate?

We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.

What other advice do I have?

Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.

I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH
Real User
Jul 26, 2023
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
  • "The product is very user-friendly."
  • "The product should improve its security."

What is our primary use case?

I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.

What is most valuable?

The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.

The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.

What needs improvement?

The product should improve its security.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.

How was the initial setup?

The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.

What about the implementation team?

The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. It is not expensive.

What other advice do I have?

I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution. 

I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.