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Binayak Gupta - PeerSpot reviewer
Technical Project Manager at a tech vendor with 10,001+ employees
Real User
Jul 31, 2023
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
  • "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
  • "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."

What is our primary use case?

In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.

What is most valuable?

I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.

What needs improvement?

There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What do I think about the stability of the solution?

I’ve never faced any issues with the solution’s stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.

Which solution did I use previously and why did I switch?

I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.

How was the initial setup?

The solution's initial setup wasn't much complex, but it was pretty straightforward.

What about the implementation team?

Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.

What other advice do I have?

Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tim Hitchings - PeerSpot reviewer
Data Warehouse Project Manager at Tokio Marine HCC
Real User
Jul 31, 2023
A good solution for video conferencing and group chats, but its useful Wiki function was withdrawn
Pros and Cons
  • "The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages."
  • "Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."

What is our primary use case?

We use Microsoft Teams for messaging, group chats, and video calls.

How has it helped my organization?

You can coordinate meetings more rapidly with Microsoft Teams. You can use the solution to get a group of people together quicker.

What is most valuable?

The most valuable features of Microsoft Teams are video conferencing, chat function, and the one that shows you that you've got new messages.

What needs improvement?

Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature. The solution has withdrawn the Wiki function in favor of SharePoint.

For how long have I used the solution?

I have been using Microsoft Teams for two years.

What do I think about the stability of the solution?

I rate Microsoft Teams a five out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a completely scalable solution. Every employee in my organization uses the solution, and I use the solution every day.

I rate Microsoft Teams a ten out of ten for scalability.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. My advice to someone considering Microsoft Teams for their company would be to check it out against their use case requirements.

Overall, I rate Microsoft Teams a six to seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Vivek Makhijani - PeerSpot reviewer
Director at JEDI SERVICES PRIVATE LIMITED
Real User
Jul 31, 2023
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
  • "The solution has features like good voice clarity, good video quality, and recording."
  • "Microsoft Teams has a limitation on the number of people, which could be increased."

What is our primary use case?

We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.

What is most valuable?

All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.

What needs improvement?

Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.

For how long have I used the solution?

I have been using Microsoft Teams for about a year or so.

What do I think about the stability of the solution?

It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.

I rate Microsoft Teams between eight and nine out of ten for stability.

What do I think about the scalability of the solution?

The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.

Which solution did I use previously and why did I switch?

We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.

How was the initial setup?

The solution's initial setup is quite okay and very user-friendly.

What about the implementation team?

We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.

My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.

Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.

Overall, I rate Microsoft Teams an eight or nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH
Real User
Jul 26, 2023
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
  • "The product is very user-friendly."
  • "The product should improve its security."

What is our primary use case?

I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.

What is most valuable?

The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.

The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.

What needs improvement?

The product should improve its security.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.

How was the initial setup?

The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.

What about the implementation team?

The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. It is not expensive.

What other advice do I have?

I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution. 

I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Engineer at a retailer with 10,001+ employees
Real User
Jul 26, 2023
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Engineer at GAEP
Real User
Top 20
Jul 31, 2024
Can share files directly and is useful for meetings
Pros and Cons
  • "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
  • "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."

What is our primary use case?

I use the solution for meetings. 

What is most valuable?

We can share all files on Microsoft Teams directly. It is integrated with Outlook. 

What needs improvement?

We cannot change the mic automatically in Microsoft Teams. We have to do it manually. 

For how long have I used the solution?

I have been using the product for four years. 

How are customer service and support?

I have not contacted Microsoft regarding any issues with the tool. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sasa-Vujovic - PeerSpot reviewer
IT Expert in Project Finance in Government of Serbia at ICTPro
Real User
Top 5
Jul 24, 2024
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
  • "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
  • "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

What is our primary use case?

I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.

What is most valuable?

For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.

What needs improvement?

One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment. 

I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.

For how long have I used the solution?

I have been using the product for four to five years. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. It is possible to add different teams. 

How are customer service and support?

I contact my internal support and have no experience with the solution's direct support.

Which solution did I use previously and why did I switch?

I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams. 

What other advice do I have?

If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.

I rate the overall solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Shashank Borude - PeerSpot reviewer
Senior Analist and Shift Lead at HighRadius
Vendor
Feb 28, 2024
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
  • "The feature for video conferencing capability works efficiently for remote meetings."
  • "We encountered occasional outages, which occurred a couple of times last year while using the product."

What is our primary use case?

The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR. 

What needs improvement?

We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.

There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.

For how long have I used the solution?

We use the latest version of Microsoft Teams.

What do I think about the stability of the solution?

The platform is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.

Which solution did I use previously and why did I switch?

In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.

How was the initial setup?

We have a team of 100 executives for the product’s maintenance.

What other advice do I have?

The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.

I recommend it to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2198691 - PeerSpot reviewer
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Real User
Feb 28, 2024
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
  • "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
  • "The solution should include features like scripting, meeting summarization, and automated notes."

What is our primary use case?

We use Microsoft Teams for meetings.

What is most valuable?

The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.

What needs improvement?

The solution should include features like scripting, meeting summarization, and automated notes.

The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.

What do I think about the stability of the solution?

I rate the solution a five out of ten for stability.

What do I think about the scalability of the solution?

We use the solution daily in our organization, and we have plans to increase the usage.

I rate the solution a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used different solutions like Zoom and Google Meet.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.

What other advice do I have?

Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.

Overall, I rate Microsoft Teams a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at a government with 10,001+ employees
Real User
Aug 8, 2023
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
  • "Sharing screens is valuable."
  • "The interface must be more user-friendly."

What is our primary use case?

I use the solution for conference and collaboration purposes.

How has it helped my organization?

The product helps in saving time in meetings and in sharing documents.

What is most valuable?

Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.

What needs improvement?

The interface must be more user-friendly.

For how long have I used the solution?

I have been using the solution for two years. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight out of ten.

How was the initial setup?

The product was easy to set up.

What was our ROI?

The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.

What other advice do I have?

The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.