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SHANOOPCHATHOTH PARAMBIL - PeerSpot reviewer
Program Manager at Intelliswift
Real User
Top 5Leaderboard
Useful for day-to-day meetings and communication
Pros and Cons
  • "I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful."
  • "One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."

What is our primary use case?

My team members are distributed in various locations. We use the solution for our day-to-day meetings and communication. 

What is most valuable?

I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful.

When we work on certain documents, we put them in the group chat and collaborate on them. It's really easy to collaborate that way. Another great feature is the ability to reply to specific messages in the chat, which is cool. Also, tagging people while chatting is very useful.

We use a tool called Darwinbox for project management and another tool called Advantage Club, a rewards platform where you can reward your colleagues with points they can redeem. These are the integrations that we have included in the solution. I think the Darwinbox integration is smooth and good. For example, if someone receives a reward, it immediately shows up on Microsoft Teams.

What needs improvement?

One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved.

Another capability I'd like to see is an AI-based feature where we can query past chats for summaries. For example, asking for a meeting summary from the chat history would be great instead of manually going through all the messages.

For how long have I used the solution?

I have been using the product for three years. 

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?

We have experienced some glitches at times. I rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. We use Zoom for big crowds. However, the tool can accommodate 50 users. My company has more than 500 users who use it daily. We plan to add more users as the company grows. 

How are customer service and support?

I haven't contacted the tool's support yet. 

Which solution did I use previously and why did I switch?

I used Google Meet before Microsoft Teams. I switched to Microsoft Teams when I changed jobs. 

How was the initial setup?

I rate Microsoft Teams' deployment ease a nine out of ten. The deployment process is straightforward and doesn't take much time. 

What about the implementation team?

Our IT team deployed the solution. 

What's my experience with pricing, setup cost, and licensing?

The tool is cheaper than Google Meet. I rate it a three out of four. 

What other advice do I have?

I rate the overall solution an eight out of ten. It's a great tool for your business if your team is distributed. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Stan Decalan - PeerSpot reviewer
Head of IT, Infrastructure & Cybersecurity at LUMIBIRD
Real User
Top 20
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
  • "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
  • "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."

What is our primary use case?

Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.

What is most valuable?

The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity. 

What needs improvement?

Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 1100 users. 

How are customer service and support?

I haven't contacted the tech support yet. 

How was the initial setup?

I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive, and I rate its pricing a ten out of ten. 

What other advice do I have?

To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Kulanga Pathinayake - PeerSpot reviewer
Service Desk Coordinator at a healthcare company with 10,001+ employees
Real User
Top 20
Used to share documents, collaborate with team members, and conduct meetings
Pros and Cons
  • "The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature."
  • "The solution's interface probably needs to be a bit different in terms of cloud sharing."

What is our primary use case?

We use the solution to share documents, collaborate with team members, internal and external meetings, and Teams groups.

What is most valuable?

The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature.

Microsoft Teams has eliminated the need to go to the office for meetings. With the solution, there are no boundaries to having meetings. I can be on the other side of the planet and have a meeting. The solution has enabled me to have meetings wherever possible without restriction and also the ability to share documents instantly.

What needs improvement?

The solution's interface probably needs to be a bit different in terms of cloud sharing. The technical support team’s response time should be faster.

For how long have I used the solution?

I have been using Microsoft Teams for three to four years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. More than 1,500 users are using the solution in our organization.

How are customer service and support?

The technical support team's issue resolution time is not great. It takes weeks to resolve an incident.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

We get the solution on a corporate plan, where everything is included.

What other advice do I have?

The file-sharing and collaboration tool in Microsoft Teams is pretty excellent, and we use it daily. We face challenges when certain users report their headsets not working on Microsoft Teams meetings. To overcome that, we request the user to either quit Teams completely or sign out and sign back in so that it recognizes the headset.

I would recommend Microsoft Teams over Zoom or other products. Microsoft Teams is one of the best virtual meeting collaboration tools out there. It's a stable product offered by Microsoft that provides good support.

Overall, I rate Microsoft Teams a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mangesh  Parjane - PeerSpot reviewer
Technical Manager at Owens & Minor, Inc.
Real User
Top 5
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
  • "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
  • "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."

What is our primary use case?

I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.

What is most valuable?

Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes. 

The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone. 

What needs improvement?

Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.

The product also crashes at times. It needs to improve its stability. 

For how long have I used the solution?

I have been using the product for more than six years. 

What do I think about the stability of the solution?

I rate Microsoft Teams' stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily. 

How are customer service and support?

The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment. 

What about the implementation team?

The tool's deployment was done in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten. Its pricing is fixed. 

What other advice do I have?

I rate the overall product an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at Inventec
Real User
Top 5Leaderboard
Great for project planning and monitoring with easy communication capabilities
Pros and Cons
  • "Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."
  • "The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

What is our primary use case?

I contacted, coordinated, and integrated project teams regarding assignments and follow-up actions instead of using email, weighing the pros and cons.

We can view Microsoft Teams as a cloud-based project platform for sharing files, assigning tasks, designating assignees, sharing real-time information, and collecting project tasks. It provides each teammate with their own cloud storage space to store data, and standard operating procedures (SOPs), and facilitates the exchange of group knowledge within the workspace.

For project planning and monitoring purposes, Microsoft Teams replaces traditional conferences, phone calls, and weekly reviews. Additionally, for seamless integration with Office 365, Teams works seamlessly with other Microsoft Office 365 applications such as Word, Excel, and SharePoint. This makes it easy to consistently create, edit, and share documents, streamlining revisions.

How has it helped my organization?

The tracking status and communication are no longer restricted to conference rooms or limited areas. In a mobile working environment, flexibility and ease of access are essential to facilitate progress and collaboration. MS Teams offers features for hosting virtual meetings, webinars, and live events, which is especially valuable for remote or distributed project teams and training events. Most importantly, configure notifications to stay informed about project updates, mentions, or changes in channels. These features replace email for points of contact and maintain records instantly.

What is most valuable?

Project teams may notice last-minute information updates and keep track of actions using the same project document and its revisions. In the field of technology, several progress updates may be necessary to achieve a status report. 

Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform. The integration for team collaboration can expedite decision-making and enhance alignment towards the same project goal among the right people, at the right place, and at the right time.

Microsoft Teams can help overcome potential barriers and delays in achieving project objectives, marking the era of instant messaging demands.

What needs improvement?

The weekly project status update has transitioned into instant reporting. We now have two communication channels: online broadcasting and recording for those who are absent. Advanced instant messaging has expanded its capabilities to connect people worldwide and truly reflects the forward movement of technology. 

The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used. This capability is determined by its impact on project planning, questionnaires, surveys, and to-do lists

For how long have I used the solution?

I have had four years of experience with the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Systems Admin at Westlake
Real User
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
  • "It provides a collaborative space for efficient work processes."
  • "The solution's security feature needs enhancement for external collaborations with business partners and vendors."

What is our primary use case?

We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.

How has it helped my organization?

The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.

What is most valuable?

The solution's most valuable feature is the quick availability of technical resources.

What needs improvement?

The solution's security feature needs enhancement for external collaborations with business partners and vendors.

For how long have I used the solution?

We have been using the solution for eight years.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

How are customer service and support?

The solution's technical support team responds immediately. 

How would you rate customer service and support?

Positive

How was the initial setup?

We have a hybrid Azure infrastructure. It made the initial setup easier for us.

What was our ROI?

The solution has generated a return on investment for us from the first year we started using it.

What's my experience with pricing, setup cost, and licensing?

The solution has a reasonable price in the market.

What other advice do I have?

The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a hospitality company with 201-500 employees
Real User
Top 20
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
  • "All the functions I needed were supported very well, making the product very effective."
  • "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."

What is our primary use case?

I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.

What is most valuable?

The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.

What needs improvement?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

For how long have I used the solution?

I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.

What do I think about the stability of the solution?

Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.

What do I think about the scalability of the solution?

I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.

Which solution did I use previously and why did I switch?

I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.

How was the initial setup?

The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.

What other advice do I have?

I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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GaneshKhutwad - PeerSpot reviewer
Network security architect at ATOS
MSP
Top 5Leaderboard
Easy to use for video conferencing
Pros and Cons
  • "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
  • "I would like to get less frequent updates from the solution."

What is our primary use case?

Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.

What is most valuable?

Almost 70% of the world currently uses Microsoft Teams because it is easy to use.

What needs improvement?

I would like to get less frequent updates from the solution.

For how long have I used the solution?

I have been using Microsoft Teams for many years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Around 3,50,000 users are using the solution in our organization.

I rate the solution’s scalability eight and a half out of ten.

Which solution did I use previously and why did I switch?

Microsoft Teams is a better video conferencing tool than Skype.

What other advice do I have?

Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.