In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
- "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
- "There are a lot of frequent updates, which is a shortcoming of the tool."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft Teams is its UI.
What needs improvement?
There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I don't remember the version of the solution.
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July 2026
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What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
Which solution did I use previously and why did I switch?
I don't remember the name of the solution I used in the past.
How was the initial setup?
The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.
The solution's deployment can be done in three to four minutes.
The solution is deployed on the cloud.
What about the implementation team?
The installation phase of Microsoft Teams can be done in-house.
What other advice do I have?
I would recommend the solution to those planning to use it.
Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Microsoft Teams
July 2026
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Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Easy-to-setup solution with efficient technical support services
Pros and Cons
- "It is easy to coordinate with the technical support team in case of queries."
- "Its stability could be better."
What is our primary use case?
We use the solution for communications within the organization.
What needs improvement?
The solution's stability could be better.
For how long have I used the solution?
We have been using the solution for five to six years.
What do I think about the stability of the solution?
The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.
What do I think about the scalability of the solution?
The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.
How are customer service and support?
It is easy to coordinate with the solution's technical support team in case of queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.
What other advice do I have?
It is an excellent solution. I recommend it to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Advisor at a recruiting/HR firm with 11-50 employees
Easy-to-use solution for chat and video conferencing, but lacks stability and scalability
Pros and Cons
- "We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people."
- "There could be performance spikes and better reliability. We saw a lot of stability issues."
What is our primary use case?
We use it for many things, including chat, video conferencing, meeting rooms, and file storage. We've got lots of apps loaded in it. We're quite heavy users of it.
What is most valuable?
We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people. It is a hell of a lot easier than the business used to be.
What needs improvement?
There could be performance spikes and better reliability. We saw a lot of stability issues.
Microsoft Teams rooms and their updates are highly unreliable. They don't release enough notes about it. They're very buggy, which we find highly frustrating.
For how long have I used the solution?
I have been using Microsoft Team for a long period.
What do I think about the stability of the solution?
There are a lot of bugs. The app they release is often buggy and frequently experiences downtime.
We have many users on Mac, and Teams for Mac App often crashes. There are still some bugs until you raise a ticket, they fix them, and then they release an update, and it will break again. It's not reliable.
I rate the solution’s stability probably six or seven out of ten.
What do I think about the scalability of the solution?
If you want to include other people, it's so complex. Sometimes, if you want to add guests, they appear as external. You can add individuals as external or guests; they are quite different.
Additionally, the licensing process for adding people can be really complicated; it can take hours to show up. Sometimes, we create a user, and it may take 24 hours before they gain access to what they need. So, it's definitely not easy to scale.
I rate the solution’s scalability a six out of ten.
We have at least 300 people, including all of our external or guest, using the solution.
How are customer service and support?
The customer service is terrible. We've joined a group of 17 other companies with a joint ticket raised with Microsoft for issues with logging people out because of some issues. A big accounting firm was also part of the group, and big law firms were with us. Microsoft has done nothing. It's been three months, and they've not done anything.
How was the initial setup?
My initial response would be to describe the setup as highly complex.
I rate the initial setup a five out of ten, it wasn't simple, it wasn't complex. It fell somewhere in the middle, especially when compared to Zoom. We have extensively used Zoom before, and Zoom is genuinely easy to use, while Microsoft Teams is comparatively more challenging.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams’s pricing is low.
I rate the pricing four out of ten, where one is low and ten is high.
Which other solutions did I evaluate?
I’ve used Zoom before.
What other advice do I have?
I better recommend Zoom to other users.
Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT at Brillux GmbH & Co. KG
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
- "The solution is simple and present in many devices at one time."
- "The product's support can be better."
What is our primary use case?
We use the solution as a collaboration platform to do telephone service, chat, and share documents.
What is most valuable?
The solution is simple and present in many devices at one time.
What needs improvement?
The product's support can be better.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
My company has 2700 users for the product. I use the product every day.
How are customer service and support?
The solution's support is good sometimes and other times not.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solution & Application Director at Delta Samudra Abadi
Seamlessly integrates with Office application and helps with document management
Pros and Cons
- "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
- "The solution needs to be more stable. I have found Zoom to be more stable than Teams."
What is our primary use case?
We use Teams for meetings because it comes with features for collaboration and document management.
What is most valuable?
The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years.
What needs improvement?
The solution needs to be more stable. I have found Zoom to be more stable than Teams.
What do I think about the scalability of the solution?
My company has six users for Teams.
How are customer service and support?
Microsoft's support is good enough for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc.
How was the initial setup?
Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive.
What other advice do I have?
I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Payfront Technologies India Pvt Ltd
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
- "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
- "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
What is our primary use case?
We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.
What is most valuable?
Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.
What needs improvement?
Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.
For how long have I used the solution?
I have been using Microsoft Teams for more than seven years.
What do I think about the stability of the solution?
Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
More than 7,000 users are using Microsoft Teams in our organization on a daily basis.
How was the initial setup?
The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What other advice do I have?
Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.
Microsoft Teams is deployed on-cloud in our organization.
Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.
I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
The solution can be used for internal and external meetings in small organizations
Pros and Cons
- "Compared to Zoom, Microsoft Teams is a very good solution and works well."
- "The solution's recording could be improved because it is not as good as other products."
What is our primary use case?
We use Microsoft Teams for internal and external meetings.
What is most valuable?
Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.
What needs improvement?
The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.
Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.
How are customer service and support?
The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.
What other advice do I have?
Microsoft Teams is installed on-cloud in our organization.
Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Market Researcher at SRINSOFT INC
Helps to create meetings and share data through SharePoint
Pros and Cons
- "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
- "The product should improve its pricing."
What is our primary use case?
The product helps to create meetings and share data through SharePoint.
What is most valuable?
SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature.
What needs improvement?
The product should improve its pricing.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
The solution is stable and would rate its stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product.
Which solution did I use previously and why did I switch?
We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us.
How was the initial setup?
We have deployed the solution on the cloud.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and I would rate it a nine out of ten.
What other advice do I have?
I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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