We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.
Tax Manager at a financial services firm with 201-500 employees
A good collaborative platform to connect with professionals through video calls
Pros and Cons
- "It's easy to share information and upload and download files on Microsoft Teams."
- "The solution's user interface could be improved because it initially looked complex."
What is our primary use case?
What is most valuable?
Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.
What needs improvement?
The solution's user interface could be improved because it initially looked complex.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
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April 2026
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What do I think about the stability of the solution?
Microsoft Teams has no stability issues.
What do I think about the scalability of the solution?
We are an enterprise business, and our entire organization uses Microsoft Teams.
Which solution did I use previously and why did I switch?
Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.
What other advice do I have?
Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.
Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Operations at Investrust Bank Plc
Beneficial calendar invites, high performance, and plenty of features
Pros and Cons
- "The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
- "Additionally, the solution has high performance, and the video and quality of the calls are good."
- "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it. For example, it was not running in the background. In general, it takes some time to load. Zoom tends to have a faster loading time."
- "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it."
What is our primary use case?
We use Microsoft Teams for meetings and other operations, such as raising hands, sharing screens, and sending chat messages.
How has it helped my organization?
Ms Teams has improved our efficiency. Travelling to and from physical meetings takes time due to traffic situations. Besides it improves physical safety because we spend less time on the road.
What is most valuable?
The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and will creates the meeting placeholder. I'm then able to share it with other people by entering their email addresses in the provisioned location. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need.
What needs improvement?
If the Ms Teams process is closed, the next time a user attempts to open Teams, it takes a while to load. I'm not 100% certain whether system resources have anything to do with this, but in my experience, when the Ms Teams process is already running, Ms Teams loads quicker. On the other hand, Zoom (and even Google Meet) tend to have a faster loading time.
For how long have I used the solution?
I have been using Microsoft Teams for approximately three years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
I have found Microsoft Teams to be scalable for what I have used it for. I have not tested the solution for more than 10 users at one time.
We have approximately four people using this solution in my organization. We use the solutions approximately every two weeks.
How are customer service and support?
I have never needed to contact the Microsoft Teams Technical Support channel. I have not had any problems with the application.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Zoom.
Zoom is a more lightweight solution and is easier to use than Microsoft Teams.
How was the initial setup?
The setup of Microsoft Teams is easy for a technical person like me. But a regular user may have a slight challenge with the process of activating an account on Ms Teams.
The multifactor authentication of Ms Teams can prove to be a challenge for a non-technical person.
I rate the setup of Microsoft Teams a three out of five.
What about the implementation team?
We install Teams in-house.
What's my experience with pricing, setup cost, and licensing?
We are using the free version of the solutions. Zoom gives a time-limit of 40 minutes for more than two attendees and automatically ends the meeting. You'd need to connect back to be able to resume/continue the meeting. The free version of Ms Teams does not seem to have a time limit. At the time I was doing this review, I was on a Teams meeting that had gone beyond 3 hrs 30 mins and it was still going on.
What other advice do I have?
I rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
April 2026
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Program Manager | Senior Oracle Consultant | Cloud at Orange
Simple to use, priced well, but integration could improve
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is easy to use."
- "The most valuable feature of Microsoft Teams is that it is easy to use."
- "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
- "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
What is our primary use case?
We use Microsoft Teams for training and meetings.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is easy to use.
What needs improvement?
Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.
In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.
For how long have I used the solution?
I have been using Microsoft Teams for approximately two years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.
How are customer service and support?
I have not contacted the support from Microsoft. We have our own internal support.
Which solution did I use previously and why did I switch?
We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.
How was the initial setup?
The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.
I rate the initial setup of Microsoft Teams a three out of five.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is priced less than other solutions, such as Bridge.
I rate the price of Microsoft Teams a four out of five.
What other advice do I have?
I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Can share files directly and is useful for meetings
Pros and Cons
- "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
- "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."
What is our primary use case?
I use the solution for meetings.
What is most valuable?
We can share all files on Microsoft Teams directly. It is integrated with Outlook.
What needs improvement?
We cannot change the mic automatically in Microsoft Teams. We have to do it manually.
For how long have I used the solution?
I have been using the product for four years.
How are customer service and support?
I have not contacted Microsoft regarding any issues with the tool.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Expert in Project Finance in Government of Serbia at ICTPro
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
- "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
- "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."
What is our primary use case?
I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.
What is most valuable?
For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.
What needs improvement?
One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment.
I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.
For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten. It is possible to add different teams.
How are customer service and support?
I contact my internal support and have no experience with the solution's direct support.
Which solution did I use previously and why did I switch?
I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams.
What other advice do I have?
If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.
I rate the overall solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Analist and Shift Lead at HighRadius
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
- "The feature for video conferencing capability works efficiently for remote meetings."
- "We encountered occasional outages, which occurred a couple of times last year while using the product."
What is our primary use case?
The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR.
What needs improvement?
We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.
There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.
For how long have I used the solution?
We use the latest version of Microsoft Teams.
What do I think about the stability of the solution?
The platform is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.
Which solution did I use previously and why did I switch?
In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.
How was the initial setup?
We have a team of 100 executives for the product’s maintenance.
What other advice do I have?
The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.
I recommend it to others and rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
- "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
- "The solution should include features like scripting, meeting summarization, and automated notes."
What is our primary use case?
We use Microsoft Teams for meetings.
What is most valuable?
The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.
What needs improvement?
The solution should include features like scripting, meeting summarization, and automated notes.
The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.
What do I think about the stability of the solution?
I rate the solution a five out of ten for stability.
What do I think about the scalability of the solution?
We use the solution daily in our organization, and we have plans to increase the usage.
I rate the solution a seven out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used different solutions like Zoom and Google Meet.
How was the initial setup?
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.
What other advice do I have?
Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.
Overall, I rate Microsoft Teams a four out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a government with 10,001+ employees
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
- "Sharing screens is valuable."
- "The interface must be more user-friendly."
What is our primary use case?
I use the solution for conference and collaboration purposes.
How has it helped my organization?
The product helps in saving time in meetings and in sharing documents.
What is most valuable?
Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.
What needs improvement?
The interface must be more user-friendly.
For how long have I used the solution?
I have been using the solution for two years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How was the initial setup?
The product was easy to set up.
What was our ROI?
The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.
What other advice do I have?
The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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