We use Microsoft Teams for internal and external meetings.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
The solution can be used for internal and external meetings in small organizations
Pros and Cons
- "Compared to Zoom, Microsoft Teams is a very good solution and works well."
- "The solution's recording could be improved because it is not as good as other products."
What is our primary use case?
What is most valuable?
Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.
What needs improvement?
The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.
Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
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What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.
How are customer service and support?
The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.
What other advice do I have?
Microsoft Teams is installed on-cloud in our organization.
Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Technical manager at SANCFIS FASO
The solution has good video calling features, but its security features could be improved
Pros and Cons
- "The most valuable feature of Microsoft Teams is its video calling."
- "The solution's security features could be improved."
What is most valuable?
The most valuable feature of Microsoft Teams is its video calling.
What needs improvement?
The solution's security features could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams has good scalability, and around 30 users use the solution in our organization.
How are customer service and support?
The solution's customer support team responds within 30 minutes to one hour.
How would you rate customer service and support?
Negative
What other advice do I have?
Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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CTO at Syscodes Communications Ltd
Helps with meetings and has good screen share feature
Pros and Cons
- "I like the tool's screen share feature."
- "The product needs to improve its security."
What is our primary use case?
We use the product for meetings.
What is most valuable?
I like the tool's screen share feature.
What needs improvement?
The product needs to improve its security.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 40-60 users for the product. We use the product at least on a weekly basis.
Which solution did I use previously and why did I switch?
I find Zoom easier in the browser version.
How was the initial setup?
The tool's setup is straightforward and not technical.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's pricing a nine out of ten.
What other advice do I have?
I would rate the tool a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Pre-Sales at Positron Multiverse Co., Ltd
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
- "It is easy to share files online in real time with Microsoft Teams."
- "Sometimes Avaya is required for Teams to work well on phones."
What is our primary use case?
We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.
How has it helped my organization?
Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.
What is most valuable?
It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.
What needs improvement?
Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.
Microsoft Teams requires web-friendly sign-up for calls.
For how long have I used the solution?
I have been working with Mircosoft Teams since 2019.
What do I think about the stability of the solution?
Microsoft Teams is stable as long as the connection is good.
What do I think about the scalability of the solution?
There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.
How are customer service and support?
We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.
The solution is not difficult to maintain.
Which other solutions did I evaluate?
We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.
What other advice do I have?
Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.
I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Manager at Konew Fintech Corporation Limited
An easy-to-use solution that can be used for meetings, calling, and chatting
Pros and Cons
- "Arranging online meetings is the most valuable feature of Microsoft Teams."
- "The solution’s stability could be improved."
What is our primary use case?
We use Microsoft Teams for meetings, calling, and chatting.
What is most valuable?
Arranging online meetings is the most valuable feature of Microsoft Teams.
What needs improvement?
The solution’s stability could be improved.
Microsoft Teams should provide integration with Microsoft Office 365 tools.
For how long have I used the solution?
I have been using Microsoft Teams for about one year.
What do I think about the stability of the solution?
I rate Microsoft Teams a five or six out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a seven or eight out of ten for scalability. Around 200 users are using Microsoft Teams in our organization.
How was the initial setup?
I rate Microsoft Teams a five or six out of ten for the ease of its initial setup.
What about the implementation team?
The deployment of Microsoft Teams takes a couple of minutes.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization.
Microsoft Teams is quite convenient to use, and it's integrated with other Microsoft software.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Business Partner at ALAF Ltd
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
- "Setting up Teams was not difficult."
- "There are some issues with stability."
What is our primary use case?
We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.
What is most valuable?
One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself.
Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.
What needs improvement?
There are some issues with stability. The stability could be improved.
Moreover, the pricing could be made more affordable for users with different licenses.
For how long have I used the solution?
We use the cloud-based version, Office 365.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten. Sometimes it doesn't work well.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten.
How was the initial setup?
Setting up Teams was not difficult.
What's my experience with pricing, setup cost, and licensing?
The standalone license is not cheap. The pricing could be made more affordable for users with different licenses.
What other advice do I have?
I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Director, PMO at Elm Co.
A stable and scalable solution for managing internal communication
Pros and Cons
- "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
- "There can be more customization and also the task management tools needs better tools for integration."
What is our primary use case?
Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well.
What is most valuable?
Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.
What needs improvement?
There can be more customization and also the task management tools needs better tools for integration.
For how long have I used the solution?
I have been using Microsoft Teams since 2019.
What do I think about the stability of the solution?
It is a stable solution. I rate it eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate the scalability a nine out of ten.
How are customer service and support?
The technical support team is fair. I rate them an eight out of ten.
How was the initial setup?
The initial setup is straightforward. I rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Group Head of ERP at Packages Limited
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
- "The mobile app really enabled us to connect meetings on the go from anywhere."
- "The interface must be improved to reflect the true face of Office 365."
What is our primary use case?
The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams.
Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.
How has it helped my organization?
Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually.
Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately.
The mobile app really enabled us to connect meetings on the go from anywhere.
We regularly organize seminars for distributors, and this channel helped us organize a large audience online.
What is most valuable?
It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels.
Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback.
You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.
What needs improvement?
The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams.
User activity logs must be available along with more task management capabilities.
Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.
For how long have I used the solution?
I have been using Microsoft Teams for seven years.
How are customer service and support?
Technical support is awesome.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The solution is simple and straightforward.
What about the implementation team?
The vendor team is extremely professional.
What's my experience with pricing, setup cost, and licensing?
This product is quite economical.
Which other solutions did I evaluate?
We did also evaluate Zoom.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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