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Senior Engineer at GAEP
Real User
Top 20
Jul 31, 2024
Can share files directly and is useful for meetings
Pros and Cons
  • "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
  • "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."

What is our primary use case?

I use the solution for meetings. 

What is most valuable?

We can share all files on Microsoft Teams directly. It is integrated with Outlook. 

What needs improvement?

We cannot change the mic automatically in Microsoft Teams. We have to do it manually. 

For how long have I used the solution?

I have been using the product for four years. 

Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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How are customer service and support?

I have not contacted Microsoft regarding any issues with the tool. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sasa-Vujovic - PeerSpot reviewer
IT Expert in Project Finance in Government of Serbia at ICTPro
Real User
Top 5
Jul 24, 2024
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
  • "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
  • "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

What is our primary use case?

I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.

What is most valuable?

For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.

What needs improvement?

One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment. 

I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.

For how long have I used the solution?

I have been using the product for four to five years. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. It is possible to add different teams. 

How are customer service and support?

I contact my internal support and have no experience with the solution's direct support.

Which solution did I use previously and why did I switch?

I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams. 

What other advice do I have?

If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.

I rate the overall solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Shashank Borude - PeerSpot reviewer
Senior Analist and Shift Lead at HighRadius
Vendor
Feb 28, 2024
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
  • "The feature for video conferencing capability works efficiently for remote meetings."
  • "We encountered occasional outages, which occurred a couple of times last year while using the product."

What is our primary use case?

The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR. 

What needs improvement?

We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.

There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.

For how long have I used the solution?

We use the latest version of Microsoft Teams.

What do I think about the stability of the solution?

The platform is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.

Which solution did I use previously and why did I switch?

In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.

How was the initial setup?

We have a team of 100 executives for the product’s maintenance.

What other advice do I have?

The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.

I recommend it to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2198691 - PeerSpot reviewer
Head Of Sector - Silicon and Semiconductor at a manufacturing company with 201-500 employees
Real User
Feb 28, 2024
Should include features like scripting, meeting summarization, and automated notes, though it has good stability
Pros and Cons
  • "The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."
  • "The solution should include features like scripting, meeting summarization, and automated notes."

What is our primary use case?

We use Microsoft Teams for meetings.

What is most valuable?

The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users.

What needs improvement?

The solution should include features like scripting, meeting summarization, and automated notes.

The solution should include a very simple way of capturing transcription without necessarily taking a full recording or any AI product that allows you to note what is going on in the meeting automatically. This would help you have personal notes about the meeting summary that would help you prepare minutes and actions to share with the participants.

What do I think about the stability of the solution?

I rate the solution a five out of ten for stability.

What do I think about the scalability of the solution?

We use the solution daily in our organization, and we have plans to increase the usage.

I rate the solution a seven out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used different solutions like Zoom and Google Meet.

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a two out of ten.

What other advice do I have?

Microsoft Teams is deployed on the cloud in our organization. We use Microsoft Teams as a stand-alone solution in our organization. Microsoft is not very good at keeping your identity separate. Microsoft does all sorts of things to tie you in rather than just allow you to use non-Microsoft tools, which makes it difficult. I would not recommend the solution to other users.

Overall, I rate Microsoft Teams a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Project Manager at a government with 10,001+ employees
Real User
Aug 8, 2023
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
  • "Sharing screens is valuable."
  • "The interface must be more user-friendly."

What is our primary use case?

I use the solution for conference and collaboration purposes.

How has it helped my organization?

The product helps in saving time in meetings and in sharing documents.

What is most valuable?

Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.

What needs improvement?

The interface must be more user-friendly.

For how long have I used the solution?

I have been using the solution for two years. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight out of ten.

How was the initial setup?

The product was easy to set up.

What was our ROI?

The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.

What other advice do I have?

The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jonathan Cerquera - PeerSpot reviewer
Analyst at Universidad Autonoma de Colombia
Real User
Jul 31, 2023
Provides faster communication and efficient calling features
Pros and Cons
  • "It helps our organization with faster communication."
  • "It consumes a high amount of system memory."

What is our primary use case?

We use the solution for communication and creating teams or groups to share information quickly within the organization.

How has it helped my organization?

The solution helps our organization with faster communication.

What is most valuable?

The solution's most valuable features are meeting, calling, and activity feed.

What needs improvement?

The solution consumes a high amount of system memory. It could be improved.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The solution's initial setup process is complicated. We implement it on the cloud infrastructure. 

What was our ROI?

The solution generates a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AnandMaurya - PeerSpot reviewer
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Real User
Jul 31, 2023
Easy-to-setup solution with efficient technical support services
Pros and Cons
  • "It is easy to coordinate with the technical support team in case of queries."
  • "Its stability could be better."

What is our primary use case?

We use the solution for communications within the organization.

What needs improvement?

The solution's stability could be better.

For how long have I used the solution?

We have been using the solution for five to six years.

What do I think about the stability of the solution?

The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.

What do I think about the scalability of the solution?

The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.

How are customer service and support?

It is easy to coordinate with the solution's technical support team in case of queries.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.

What other advice do I have?

It is an excellent solution. I recommend it to others and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at Payfront Technologies India Pvt Ltd
Real User
Jul 31, 2023
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
  • "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
  • "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."

What is our primary use case?

We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.

What is most valuable?

Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.

What needs improvement?

Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.

For how long have I used the solution?

I have been using Microsoft Teams for more than seven years.

What do I think about the stability of the solution?

Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.

What do I think about the scalability of the solution?

More than 7,000 users are using Microsoft Teams in our organization on a daily basis.

How was the initial setup?

The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.

What other advice do I have?

Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.

Microsoft Teams is deployed on-cloud in our organization.

Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.

I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.