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NagendraVuppala - PeerSpot reviewer
Tax Manager at a financial services firm with 201-500 employees
Real User
Jul 17, 2023
A good collaborative platform to connect with professionals through video calls
Pros and Cons
  • "It's easy to share information and upload and download files on Microsoft Teams."
  • "The solution's user interface could be improved because it initially looked complex."

What is our primary use case?

We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.

What is most valuable?

Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.

What needs improvement?

The solution's user interface could be improved because it initially looked complex.

For how long have I used the solution?

I have been using Microsoft Teams for more than three years.

Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams has no stability issues.

What do I think about the scalability of the solution?

We are an enterprise business, and our entire organization uses Microsoft Teams.

Which solution did I use previously and why did I switch?

Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.

What other advice do I have?

Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.

Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Willis Wachira - PeerSpot reviewer
IT Business Partner at ALAF Ltd
Real User
Jul 15, 2023
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
  • "Setting up Teams was not difficult."
  • "There are some issues with stability."

What is our primary use case?

We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.

What is most valuable?

One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself. 

Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.

What needs improvement?

There are some issues with stability. The stability could be improved. 

Moreover, the pricing could be made more affordable for users with different licenses.

For how long have I used the solution?

We use the cloud-based version, Office 365.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. Sometimes it doesn't work well.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten.

How was the initial setup?

Setting up Teams was not difficult.

What's my experience with pricing, setup cost, and licensing?

The standalone license is not cheap. The pricing could be made more affordable for users with different licenses. 

What other advice do I have?

I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 20
Jul 14, 2023
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
  • "The tool's user interface is very good."
  • "The solution is very expensive and I won't be able to afford it personally."

What is our primary use case?

I use Microsoft Teams for collaboration like chatting, calling, and grouping. 

What needs improvement?

The solution is very expensive and I won't be able to afford it personally. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

My company has 150 users for Microsoft Teams

How are customer service and support?

Microsoft's support is tricky and hard. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's setup is hard. 

What other advice do I have?

I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solution architect at a insurance company with 10,001+ employees
Real User
Jul 10, 2023
A scalable and stable solution that helps with collaborative communication
Pros and Cons
  • "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
  • "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

What is our primary use case?

We use the solution for internal communication purposes. 

What is most valuable?

The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated. 

What needs improvement?

The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten since at times I need to reconnect the solution. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution. 

Which solution did I use previously and why did I switch?

My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps. 

How was the initial setup?

The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile. 

What about the implementation team?

Our internal IT team did the configuration. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable and I would rate it an eight out of ten. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bader Alsalman - PeerSpot reviewer
Director, PMO at Elm Co.
Real User
Jun 29, 2023
A stable and scalable solution for managing internal communication
Pros and Cons
  • "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
  • "There can be more customization and also the task management tools needs better tools for integration."

What is our primary use case?

Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well. 

What is most valuable?

Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.

What needs improvement?

There can be more customization and also the task management tools needs better tools for integration.

For how long have I used the solution?

I have been using Microsoft Teams since 2019. 

What do I think about the stability of the solution?

It is a stable solution. I rate it eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. I rate the scalability a nine out of ten. 

How are customer service and support?

The technical support team is fair. I rate them an eight out of ten.

How was the initial setup?

The initial setup is straightforward. I rate it nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2119521 - PeerSpot reviewer
Group Head of ERP at Packages Limited
User
Top 20
Mar 26, 2023
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
  • "The mobile app really enabled us to connect meetings on the go from anywhere."
  • "The interface must be improved to reflect the true face of Office 365."

What is our primary use case?

The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams

Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.

How has it helped my organization?

Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually. 

Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately. 

The mobile app really enabled us to connect meetings on the go from anywhere. 

We regularly organize seminars for distributors, and this channel helped us organize a large audience online.

What is most valuable?

It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels. 

Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback. 

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.

What needs improvement?

The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams. 

User activity logs must be available along with more task management capabilities. 

Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.

For how long have I used the solution?

I have been using Microsoft Teams for seven years.

How are customer service and support?

Technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is simple and straightforward.

What about the implementation team?

The vendor team is extremely professional.

What's my experience with pricing, setup cost, and licensing?

This product is quite economical.

Which other solutions did I evaluate?

We did also evaluate Zoom.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Andreas Kazelas - PeerSpot reviewer
Dealer at Invaxa
Real User
Jul 30, 2022
Great for internal communications, available on mobile and PC, and easy to set up
Pros and Cons
  • "It’s very easy to set up. It doesn't take that long."
  • "It’s good to use it internally with colleagues."
  • "The desktop and mobile apps are quite different."
  • "One time the product was basically freezing. I couldn't send a message to my colleague for some reason."

What is our primary use case?

Teams is mostly for internal purposes. We use it to communicate between our company with colleagues. Instead of sending emails all the time, we have Teams just to send documents or communicate for anything, even creating groups.

What is most valuable?

It’s very easy to set up. It doesn't take that long.

You can either use it on your phone or on your PC.

You can make phone and video calls.

It makes it easy to communicate with colleagues.

What needs improvement?

One time the product was basically freezing. I couldn't send a message to my colleague for some reason. I had to restart the PC or restart my phone for some reason. I don't know why it was buggy. Maybe it was overloaded or something.

The desktop and mobile apps are quite different. They should work to make both virtually the same.

What do I think about the stability of the solution?

I have had an issue in the past with it being buggy and freezing. I had to restart my devices to get it going again.

What do I think about the scalability of the solution?

Everybody in our organization uses the solution. It’s on every PC in the company. It’s, give or take, a bit less than 100 people.

How are customer service and support?

Usually, I contact my IT team to share any issues. I haven't used the support from Microsoft Teams. Usually, it doesn't have that many issues. It's just straightforward.

Which solution did I use previously and why did I switch?

I’ve also used Slack.

Teams can be used as an internal tool, whereas Slack might be considered more public. We are able to share internal documentation more effectively with Teams.

How was the initial setup?

The initial setup is effortless and straightforward. It’s not complex at all.

What's my experience with pricing, setup cost, and licensing?

I don't know how much it costs. That’s not an area I am involved in.

What other advice do I have?

I’m not sure which version of the solution we’re using.

It’s good to use it internally with colleagues. You do not have to share anything with external organizations. It gives you basically the advantage of not having any external partners or anything. It's just for internal purposes with nothing to communicate with other partners. It’s a great internal tool.

I’d rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
It support specialist at AESG
Real User
Top 20
Aug 1, 2024
Has Microsoft Planner feature and can share files
Pros and Cons
  • "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
  • "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."

What is our primary use case?

We use the solution to collaborate and share files. 

What is most valuable?

The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.

What needs improvement?

The tool has two versions:  the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.

The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.

For how long have I used the solution?

I have been using the solution for a long time. 

Which solution did I use previously and why did I switch?

Microsoft Teams is more flexible compared to other alternatives. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Nov 19, 2023
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
  • "The product enables us to create teams for specific projects."
  • "The way we test the audio devices must be improved."

What is our primary use case?

We use the solution for customer meetings.

What is most valuable?

It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.

What needs improvement?

The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.

For how long have I used the solution?

I have been using the solution for less than four years.

What do I think about the stability of the solution?

The tool is quite stable. I have never had any issues with stability.

What do I think about the scalability of the solution?

The tool is scalable.

Which solution did I use previously and why did I switch?

We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.

What other advice do I have?

We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2112948 - PeerSpot reviewer
Consultant at a transportation company with 10,001+ employees
Real User
Aug 6, 2023
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
  • "There are a lot of frequent updates, which is a shortcoming of the tool."

What is our primary use case?

In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.

What is most valuable?

The most valuable feature of Microsoft Teams is its UI.

What needs improvement?

There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

I don't remember the name of the solution I used in the past.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.

The solution's deployment can be done in three to four minutes.

The solution is deployed on the cloud.

What about the implementation team?

The installation phase of Microsoft Teams can be done in-house.

What other advice do I have?

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.