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Jonathan Cerquera - PeerSpot reviewer
Analyst at Universidad Autonoma de Colombia
Real User
Jul 31, 2023
Provides faster communication and efficient calling features
Pros and Cons
  • "It helps our organization with faster communication."
  • "It consumes a high amount of system memory."

What is our primary use case?

We use the solution for communication and creating teams or groups to share information quickly within the organization.

How has it helped my organization?

The solution helps our organization with faster communication.

What is most valuable?

The solution's most valuable features are meeting, calling, and activity feed.

What needs improvement?

The solution consumes a high amount of system memory. It could be improved.

Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The solution's initial setup process is complicated. We implement it on the cloud infrastructure. 

What was our ROI?

The solution generates a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AnandMaurya - PeerSpot reviewer
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Real User
Jul 31, 2023
Easy-to-setup solution with efficient technical support services
Pros and Cons
  • "It is easy to coordinate with the technical support team in case of queries."
  • "Its stability could be better."

What is our primary use case?

We use the solution for communications within the organization.

What needs improvement?

The solution's stability could be better.

For how long have I used the solution?

We have been using the solution for five to six years.

What do I think about the stability of the solution?

The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.

What do I think about the scalability of the solution?

The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.

How are customer service and support?

It is easy to coordinate with the solution's technical support team in case of queries.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.

What other advice do I have?

It is an excellent solution. I recommend it to others and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Consultant at Payfront Technologies India Pvt Ltd
Real User
Jul 31, 2023
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
  • "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
  • "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."

What is our primary use case?

We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.

What is most valuable?

Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.

What needs improvement?

Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.

For how long have I used the solution?

I have been using Microsoft Teams for more than seven years.

What do I think about the stability of the solution?

Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.

What do I think about the scalability of the solution?

More than 7,000 users are using Microsoft Teams in our organization on a daily basis.

How was the initial setup?

The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.

What other advice do I have?

Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.

Microsoft Teams is deployed on-cloud in our organization.

Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.

I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1492392 - PeerSpot reviewer
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
Real User
Top 5
Jul 31, 2023
The solution can be used for internal and external meetings in small organizations
Pros and Cons
  • "Compared to Zoom, Microsoft Teams is a very good solution and works well."
  • "The solution's recording could be improved because it is not as good as other products."

What is our primary use case?

We use Microsoft Teams for internal and external meetings.

What is most valuable?

Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.

What needs improvement?

The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.

Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.

For how long have I used the solution?

I have been using Microsoft Teams for three years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.

How are customer service and support?

The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.

What other advice do I have?

Microsoft Teams is installed on-cloud in our organization.

Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mouzong Francis - PeerSpot reviewer
Technical manager at SANCFIS FASO
Real User
Jul 31, 2023
The solution has good video calling features, but its security features could be improved
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its video calling."
  • "The solution's security features could be improved."

What is most valuable?

The most valuable feature of Microsoft Teams is its video calling.

What needs improvement?

The solution's security features could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for four years.

What do I think about the stability of the solution?

Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.

What do I think about the scalability of the solution?

Microsoft Teams has good scalability, and around 30 users use the solution in our organization.

How are customer service and support?

The solution's customer support team responds within 30 minutes to one hour.

How would you rate customer service and support?

Negative

What other advice do I have?

Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2219454 - PeerSpot reviewer
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Real User
Jul 31, 2023
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
  • "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
  • "SharePoint was more robust and customizable earlier."

What is our primary use case?

We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans. 

What is most valuable?

I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.

What needs improvement?

SharePoint was more robust and customizable earlier. 

For how long have I used the solution?

I have been working with the product for nine months. 

What do I think about the stability of the solution?

I haven't encountered any issues with the product's stability. 

What do I think about the scalability of the solution?

The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product. 

How was the initial setup?

The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.

What's my experience with pricing, setup cost, and licensing?

The tool comes as part of the Office 365 bundle and you don't have to pay anything extra. 

What other advice do I have?

I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bunmi Sadiq - PeerSpot reviewer
CTO at Syscodes Communications Ltd
Real User
Jul 31, 2023
Helps with meetings and has good screen share feature
Pros and Cons
  • "I like the tool's screen share feature."
  • "The product needs to improve its security."

What is our primary use case?

We use the product for meetings. 

What is most valuable?

I like the tool's screen share feature. 

What needs improvement?

The product needs to improve its security. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

I would rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a nine out of ten. My company has 40-60 users for the product. We use the product at least on a weekly basis. 

Which solution did I use previously and why did I switch?

I find Zoom easier in the browser version. 

How was the initial setup?

The tool's setup is straightforward and not technical. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing a nine out of ten. 

What other advice do I have?

I would rate the tool a ten out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vanda Phok - PeerSpot reviewer
Head of Pre-Sales at Positron Multiverse Co., Ltd
Real User
Jul 26, 2023
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
  • "It is easy to share files online in real time with Microsoft Teams."
  • "Sometimes Avaya is required for Teams to work well on phones."

What is our primary use case?

We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.

How has it helped my organization?

Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.

What is most valuable?

It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.

What needs improvement?

Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.

Microsoft Teams requires web-friendly sign-up for calls.

For how long have I used the solution?

I have been working with Mircosoft Teams since 2019.

What do I think about the stability of the solution?

Microsoft Teams is stable as long as the connection is good.

What do I think about the scalability of the solution?

There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.

How are customer service and support?

We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.

How would you rate customer service and support?

Neutral

How was the initial setup?

Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.

The solution is not difficult to maintain.

Which other solutions did I evaluate?

We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.

What other advice do I have?

Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.

I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.