We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
June 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT at Brillux GmbH & Co. KG
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
- "The solution is simple and present in many devices at one time."
- "The product's support can be better."
What is our primary use case?
We use the solution as a collaboration platform to do telephone service, chat, and share documents.
What is most valuable?
The solution is simple and present in many devices at one time.
What needs improvement?
The product's support can be better.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
My company has 2700 users for the product. I use the product every day.
How are customer service and support?
The solution's support is good sometimes and other times not.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solution & Application Director at Delta Samudra Abadi
Seamlessly integrates with Office application and helps with document management
Pros and Cons
- "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
- "The solution needs to be more stable. I have found Zoom to be more stable than Teams."
What is our primary use case?
We use Teams for meetings because it comes with features for collaboration and document management.
What is most valuable?
The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years.
What needs improvement?
The solution needs to be more stable. I have found Zoom to be more stable than Teams.
What do I think about the scalability of the solution?
My company has six users for Teams.
How are customer service and support?
Microsoft's support is good enough for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc.
How was the initial setup?
Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive.
What other advice do I have?
I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Market Researcher at SRINSOFT INC
Helps to create meetings and share data through SharePoint
Pros and Cons
- "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
- "The product should improve its pricing."
What is our primary use case?
The product helps to create meetings and share data through SharePoint.
What is most valuable?
SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature.
What needs improvement?
The product should improve its pricing.
For how long have I used the solution?
I have been working with the product for a year.
What do I think about the stability of the solution?
The solution is stable and would rate its stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product.
Which solution did I use previously and why did I switch?
We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us.
How was the initial setup?
We have deployed the solution on the cloud.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive and I would rate it a nine out of ten.
What other advice do I have?
I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Jedox Consultant at Qbit Aps
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
- "File sharing is the most valuable feature."
- "To Do tasks’ ease of use should be improved."
What is our primary use case?
We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.
What is most valuable?
File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.
What needs improvement?
To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.
For how long have I used the solution?
I have been using the solution for probably two years.
What do I think about the stability of the solution?
The solution is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.
How was the initial setup?
Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.
What other advice do I have?
If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a manufacturing company with 10,001+ employees
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
- "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
- "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
What is most valuable?
Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also.
What needs improvement?
We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution.
How are customer service and support?
It's very difficult to get the support team on a call.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate Microsoft Teams an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2026
Popular Comparisons
TeamViewer
Atlassian Confluence
Zoom Workplace Business
Bitrix24
Slack Business - Enterprise
Skype for Business
Sendbird
GoToMeeting
HCL Connections
Symphony
Cisco Meeting Server
Cisco TelePresence
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Microsoft Teams compare with Altassian Confluence?
- How can you review a Microsoft Teams history?
- When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
- What are the tools you recommend to support teleworking?
- Is there a video conferencing platform that can have a plug-in on a website?
- Why is Virtual Meetings important for companies?

















