TeamViewer and Microsoft Teams are both popular tools in the software market, focusing on remote access and collaboration, respectively. Based on user feedback, TeamViewer holds a distinct advantage in remote IT support, while Microsoft Teams excels in enhancing collaboration through seamless integration with Microsoft 365.
Features: TeamViewer offers superior remote access, control, and IT support features, including cross-platform compatibility, firewall bypass capabilities using standard internet ports, and a dashboard praised for its speed and user-friendliness. Additionally, it facilitates file transfer and supports communication through its chat functionality. Microsoft Teams is renowned for its comprehensive collaboration tools, integrating chat, video conferencing, document management, and Microsoft 365 apps, which are essential for teamwork and organizational productivity.
Room for Improvement: TeamViewer users have noted a need for improved interoperability between versions, enhanced multiple session support, and better clipboard management. There is also a demand for improved Linux support and communication features on macOS. Microsoft Teams could benefit from enhanced file-sharing options, integrating more collaboration tools, and providing a better mobile app experience. Users have also suggested improvements to system integration for enhanced stability and operational efficiency.
Ease of Deployment and Customer Service: TeamViewer is primarily deployed on-premises, catering to environments with specific security needs. Its customer service is generally well-rated, yet some users wish for faster response times. Microsoft Teams, deployed in public or hybrid cloud environments, integrates smoothly with Microsoft's ecosystem. While generally straightforward to deploy due to its Microsoft 365 association, some users encounter challenges in customer support responsiveness and assistance availability.
Pricing and ROI: TeamViewer offers free and paid versions, with paid options seen as expensive but justified by extensive features for IT professionals. However, its licensing structure is considered restrictive. Microsoft Teams, often part of Microsoft 365, is cost-effective for existing Microsoft users but less competitive for standalone use. While its direct ROI is less quantifiable, it boosts efficiency and productivity by streamlining communication and collaboration within organizations.
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TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
