We use the product for internal and client meetings.
Partner at Khaitan & Co LLP
A seamless tool that improves internal collaboration and meetings
Pros and Cons
- "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
- "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."
What is our primary use case?
How has it helped my organization?
The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.
What is most valuable?
The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video.
What needs improvement?
The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.
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Microsoft Teams
May 2025

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For how long have I used the solution?
I have been using the product since the start of the lockdown in March 2022.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily.
How are customer service and support?
I have been never required to contact the technical support at Microsoft since the functionality is basic.
Which solution did I use previously and why did I switch?
We have used VC software but switched to Teams because its easier to understand.
How was the initial setup?
The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people.
What about the implementation team?
The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.
Which other solutions did I evaluate?
We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally.
What other advice do I have?
I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
- "The initial setup was okay."
- "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."
What is most valuable?
I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.
What needs improvement?
There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement.
Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.
For how long have I used the solution?
We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.
We currently use the latest version.
What do I think about the stability of the solution?
It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.
What do I think about the scalability of the solution?
For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.
How was the initial setup?
The initial setup was okay. For me, as a technical guy, it's easy.
Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.
Which other solutions did I evaluate?
We also use Slack but primarily we are more of a Microsoft-based company.
We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.
What other advice do I have?
Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.
Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Microsoft Teams
May 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Associate Network Engineer at NTT DATA, Inc.
Offers good background effects for video, and very light, smooth, and reliable
Pros and Cons
- "The installation is very, very easy."
- "Teams requires a stronger network for joining conversations and meetings."
What is our primary use case?
At my previous company, we used it primarily for connecting and collaborating with different locations and teams. We joined meetings, had conversations, and took notes within the platform.
Additionally, we used Teams for screen sharing and remote collaboration.
What is most valuable?
I like the background effects. We can select a wallpaper or a video background, especially if we're in a noisy or messy environment.
What needs improvement?
Compared to Zoom, which also requires a subscription-like Teams, Teams requires a stronger network for joining conversations and meetings.
Ssometimes, there's lagging. Sometimes, there are call log issues. I think maybe the call log shows "bad network connection" even when the network is fine.
Sometimes, if you have bad network connectivity, it shows automatically, and the call goes on hold. But when you're continuously in a meeting for one or two hours, screen sharing, or providing remote troubleshooting, sometimes the Teams call goes on hold. That might be something that needs improvement.
So the lagging can be improved.
For how long have I used the solution?
I've been working with Microsoft Teams for around two and a half years at my previous organization.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
Everyone in my company uses it. So, it is extensively used in my company. There might be 20,000 users pan-India.
I would rate the scalability a ten out of ten.
Which solution did I use previously and why did I switch?
Compared to Zoom and Webex, Teams has a very strong network. We can easily connect via phone using Microsoft Intune. We can also join via laptop. And I like the new features like Copilot. That's what I like most.
Teams is very light, smooth, and reliable compared to Webex.
How was the initial setup?
The installation is very, very easy. You can go to Google, search for Microsoft Teams, and easily install the desktop version. It's the easiest process, not complex at all.
It's a smooth application. It will take around a few seconds, but it depends on your hardware capability and your devices.
What's my experience with pricing, setup cost, and licensing?
We use the paid version. On my mobile, I have Teams service as a work profile, so I can join with my phone. The subscription is there.
I'm working for NTT. So this mobile phone license allows me to join.
What other advice do I have?
It's a nice application. Microsoft Teams is great for remote calling and joining calls.
I would rate it a nine out of ten. I would recommend Teams to others users because it's very reliable and smooth compared to others like Zoom and Webex.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 15, 2024
Flag as inappropriateAnalyst at a comms service provider with 10,001+ employees
Useful for day-to-day operations of various teams in an organization
Pros and Cons
- "The solution's scalability works well."
- "The product's performance has certain shortcomings that require improvement."
What is our primary use case?
Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.
What needs improvement?
The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.
For how long have I used the solution?
I have been using Microsoft Teams for around five years.
What do I think about the stability of the solution?
I have not seen many technical issues with the product.
What do I think about the scalability of the solution?
The solution's scalability works well.
How are customer service and support?
I have not used any technical support for the solution.
Which solution did I use previously and why did I switch?
Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.
We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.
Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.
What was our ROI?
For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.
What other advice do I have?
Microsoft Teams offers a standard integration with Outlook, so there is nothing special.
Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.
I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.
I rate the tool a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Useful for calls and meetings and available on cell phones
Pros and Cons
- "The tool is available on cell phones. It can be used in calls and meetings."
- "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."
What is most valuable?
The tool is available on cell phones. It can be used in calls and meetings.
What needs improvement?
The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation.
For how long have I used the solution?
I have been using the product for three to four years.
What do I think about the stability of the solution?
Microsoft Teams' stability is good. I rate it an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico.
How are customer service and support?
I haven't contacted Microsoft support. I seek support from my IT team.
How would you rate customer service and support?
Positive
How was the initial setup?
We set up Microsoft Teams in a couple of days.
What other advice do I have?
I rate the overall solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director of Technology at Microland Limited
Facilitates collaboration through voice and video calls, document sharing, and knowledge management
Pros and Cons
- "Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository."
- "Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."
What is our primary use case?
Primarily we are using Microsoft Teams to facilitate collaboration during events and meetings. All of our meetings are voice and video. We are also using it for document sharing.
We use a file folder structure for maintaining all of our documents. There are version controls for projects that are completed and help to maintain the documentation.
How has it helped my organization?
Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository. At this time, we spend four or five hours a day communicating using Teams.
What is most valuable?
The main features that we use extensively are voice and video calling. They have improved these features and the improvements are happening continuously.
The other feature that we like is the repository, which is used for knowledge management. It integrates with SharePoint, where we can store and retrieve documents, maintain version control, and collaborate with each other.
I like these aspects of it, but this is a feature-rich product and I am probably not even aware of all the features that it has.
What needs improvement?
Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home. Currently, we use broadband, and even the little variations that happen can throw you out of a meeting. It seems that you get disconnected really fast.
It takes a long time to load, which is something that could be improved.
Having a dial-in feature would be helpful because it would allow more people to be included in meetings.
For how long have I used the solution?
I have been using Microsoft Teams for almost two years.
What do I think about the stability of the solution?
This is an extremely stable product and we use it on a daily basis. Since we have been on the cloud, I haven't seen any failures that have been the fault of the service. As long as our internet is up, it is working.
What do I think about the scalability of the solution?
I don't see scalability as an issue. Initially, we had fewer licenses than we do now. As we expanded, we acquired more licenses and added more team members to the platform.
From what I recall, we started with about 500 licenses and we now have closer to 2,000. Two weeks ago, we had about 700 regular users. Adding users was seamless from our perspective, although you have to make sure that your network is configured properly, otherwise, there may be issues with performance.
How are customer service and technical support?
I do not speak with Microsoft support directly. When I have a problem, I simply call my support staff.
Which solution did I use previously and why did I switch?
I have used similar solutions and I wouldn't say that Teams has the best in terms of voice and video calling, although I have seen continuous improvement over time and I am happy with that. For example, we used to only see four people on a video call, and it has been increased to nine. These kinds of improvements are good.
On the other hand, when compared to other collaboration software, it is more bandwidth-intensive and takes longer to load. In general, it is heavier.
Prior to using Teams, we had been using Microsoft Exchange 2013. We migrated to Office 365 two years ago, which includes Teams as part of the package. While we were still using Exchange, we ordered Skype. From my perspective, Teams is much more stable than Skype. I found that if we used Skype in a very small network, for example with three routers, then it would work fine. Otherwise, we had issues with quality and stability.
How was the initial setup?
The initial setup is easy, as most products from Microsoft are. It follows the same idea and is not difficult. We have the E3 subscription, so we are always using the latest version.
What about the implementation team?
When we migrated from our Microsoft Exchange platform to Office 365, we had consultants come in to assist us with that. We also had some guidance from Microsoft.
What's my experience with pricing, setup cost, and licensing?
The pricing for Teams is very competitive.
Which other solutions did I evaluate?
We did look at a couple of other products as well, including Zoom. Because of issues regarding security with Zoom, we only use it very rarely.
What other advice do I have?
Network performance does impact teams, but Microsoft does give recommendations as to how the internet and network should be set up. If you follow these instructions then there will be fewer problems to fix. Essentially, if you are implementing this product then you need to very clearly understand the network requirements. Tweaking things on the network side is very important.
Overall, this is a very good collaboration product and the only thing stopping me from giving it a perfect grade is the heavy bandwidth usage.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Officer at cityeyehospital
Offers seamless integration capabilities to users
Pros and Cons
- "The tool's integration capabilities are seamless."
- "The whiteboarding area in the tool has certain shortcomings where improvements are required."
What is our primary use case?
I use the solution in my company for virtual meetings and collaborations.
How has it helped my organization?
The benefits derived from the use of the product revolve around the fact that it offers better collaboration functionalities and communication features.
What needs improvement?
I haven't seen any issues. The whiteboarding area in the tool has certain shortcomings where improvements are required. Whiteboarding needs to be improved in Microsoft Teams compared to other tools like Zoom, which is way better.
I have issues with the costs associated with the tool, making it an area where improvements are required.
For how long have I used the solution?
I have been using Microsoft Teams for more than five years. I am an end user of the solution.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.
Around 50 people in my company use the product.
The product is used on a daily basis in my company since we need to use the tool's chat functionality.
How are customer service and support?
My company does not get direct support from Microsoft since we are the end users of the solution, but we do get support from the partners.
Which solution did I use previously and why did I switch?
Zoom is better than Microsoft Teams. Zoom is kind of more flexible and complex than Microsoft Teams. I can say Zoom has more control. We are able to control the virtual meetings in a simpler manner than Microsoft Teams, even when conducting webinars. Many areas are simpler in Zoom compared to Microsoft Teams.
My company has stopped using Zoom since we have more Microsoft Teams licenses.
How was the initial setup?
The product's initial setup phase is very easy. You just need to install the application and log in with your credentials, which is very easy.
The solution is deployed on the cloud version.
The solution can be deployed in a few minutes.
What about the implementation team?
The solution can be deployed with the help of the company's in-house members.
What's my experience with pricing, setup cost, and licensing?
The price of the product is okay. The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required. The cost is high in general.
What other advice do I have?
The tool improves team collaboration with the help of a planner and chat option.
The tool's integration capabilities are seamless. For example, the tool can be integrated with the application.
The product helps support a hybrid work environment in our company, especially for remote teams.
My company has not ventured into the AI side associated with Microsoft Teams.
I recommend the product to others who plan to use it.
The product is simple to use, and it has a very low learning curve while offering overall stability.
I rate the overall tool an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Account Manager at Yip Intsoi
Worldwide platform that can be used by all companies
Pros and Cons
- "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
- "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."
What is our primary use case?
I use the tool to have virtual meetings with my customers.
What is most valuable?
I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.
What needs improvement?
The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.
For how long have I used the solution?
I have been using Microsoft Teams for about nine years. I am a customer of the solution.
What do I think about the stability of the solution?
I think it is stable when I use it for meetings with my customers.
What do I think about the scalability of the solution?
Around 1,000 people use the solution.
How was the initial setup?
Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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I would add that Teams brings strong chat tools and the Team Channel is a very powerful platform to contain all communications related to the Team Channel. Team Channel provides a place to consolidate chat, documents and notes in one place that is easy to navigate.