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IT Support Engineer at 6Cosstra
Real User
Top 10
Sep 2, 2024
A team collaboration application mainly to communicate with other office users, send messages and with good chat system
Pros and Cons
  • "I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls."
  • "Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools."

What is our primary use case?

I use Microsoft Teams mainly to communicate with other office users, send messages, and collaborate on files. We’re trying to create a group in Teams to use as a central database for posting files. I also use the calendar to coordinate schedules so everyone knows what’s happening. Teams are also used for video and audio calls and setting up meetings with both internal and external users.

What is most valuable?

I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls.

What needs improvement?

Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools.

For how long have I used the solution?

I have been using Microsoft Teams for the past three to four years.

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Microsoft Teams
March 2026
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What do I think about the stability of the solution?

Regarding stability, Teams is very stable. It works well both on my mobile phone and desktop application. I’d rate its stability as a nine out of ten.

What do I think about the scalability of the solution?

Microsoft Teams is easy to scale. For many users, it’s scalable, and I’d rate it a nine out of ten for scalability. We have around a hundred to a hundred fifty users in our company.

Which solution did I use previously and why did I switch?

Compared to Zoom, Microsoft Teams is advantageous because it integrates seamlessly withMicrosoft Office and Microsoft 365, which we already use. It works well with our Microsoft 365 user accounts and email, making it a standard Microsoft product in our software setup.

How was the initial setup?

The old Teams version will expire soon, so we’re downloading the new version to install it properly. Sometimes, it gives an error that we must download an app from the Microsoft Store to continue the installation. Once we update the app, we can continue installing the new Microsoft Teams. For deployment, it takes around five minutes to start using the solution.

For the setup experience, I would rate it an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide.

What other advice do I have?

Microsoft Teams might integrate AI features in the future. I recommend using Microsoft Teams because it’s a popular collaboration tool among companies, especially those using Microsoft products. It is a standard tool for collaboration and communication within and outside the company.

For my overall rating of Microsoft Teams, I’d give it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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MichaelNdwiga - PeerSpot reviewer
IT Officer at cityeyehospital
Real User
Top 20
Jul 31, 2024
Offers seamless integration capabilities to users
Pros and Cons
  • "The tool's integration capabilities are seamless."
  • "The whiteboarding area in the tool has certain shortcomings where improvements are required."

What is our primary use case?

I use the solution in my company for virtual meetings and collaborations.

How has it helped my organization?

The benefits derived from the use of the product revolve around the fact that it offers better collaboration functionalities and communication features.

What needs improvement?

I haven't seen any issues. The whiteboarding area in the tool has certain shortcomings where improvements are required. Whiteboarding needs to be improved in Microsoft Teams compared to other tools like Zoom, which is way better.

I have issues with the costs associated with the tool, making it an area where improvements are required.

For how long have I used the solution?

I have been using Microsoft Teams for more than five years. I am an end user of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Around 50 people in my company use the product.

The product is used on a daily basis in my company since we need to use the tool's chat functionality.

How are customer service and support?

My company does not get direct support from Microsoft since we are the end users of the solution, but we do get support from the partners.

Which solution did I use previously and why did I switch?

Zoom is better than Microsoft Teams. Zoom is kind of more flexible and complex than Microsoft Teams. I can say Zoom has more control. We are able to control the virtual meetings in a simpler manner than Microsoft Teams, even when conducting webinars. Many areas are simpler in Zoom compared to Microsoft Teams.

My company has stopped using Zoom since we have more Microsoft Teams licenses.

How was the initial setup?

The product's initial setup phase is very easy. You just need to install the application and log in with your credentials, which is very easy.

The solution is deployed on the cloud version.

The solution can be deployed in a few minutes.

What about the implementation team?

The solution can be deployed with the help of the company's in-house members.

What's my experience with pricing, setup cost, and licensing?

The price of the product is okay. The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required. The cost is high in general.

What other advice do I have?

The tool improves team collaboration with the help of a planner and chat option.

The tool's integration capabilities are seamless. For example, the tool can be integrated with the application.

The product helps support a hybrid work environment in our company, especially for remote teams.

My company has not ventured into the AI side associated with Microsoft Teams.

I recommend the product to others who plan to use it.

The product is simple to use, and it has a very low learning curve while offering overall stability.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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Stan Decalan - PeerSpot reviewer
Head of IT, Infrastructure & Cybersecurity at LUMIBIRD
Real User
Feb 28, 2024
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
  • "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
  • "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."

What is our primary use case?

Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.

What is most valuable?

The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity. 

What needs improvement?

Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. My company has 1100 users. 

How are customer service and support?

I haven't contacted the tech support yet. 

How was the initial setup?

I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

The product is expensive, and I rate its pricing a ten out of ten. 

What other advice do I have?

To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Kulanga Pathinayake - PeerSpot reviewer
Service Desk Coordinator at a healthcare company with 10,001+ employees
Real User
Feb 28, 2024
Used to share documents, collaborate with team members, and conduct meetings
Pros and Cons
  • "The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature."
  • "The solution's interface probably needs to be a bit different in terms of cloud sharing."

What is our primary use case?

We use the solution to share documents, collaborate with team members, internal and external meetings, and Teams groups.

What is most valuable?

The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature.

Microsoft Teams has eliminated the need to go to the office for meetings. With the solution, there are no boundaries to having meetings. I can be on the other side of the planet and have a meeting. The solution has enabled me to have meetings wherever possible without restriction and also the ability to share documents instantly.

What needs improvement?

The solution's interface probably needs to be a bit different in terms of cloud sharing. The technical support team’s response time should be faster.

For how long have I used the solution?

I have been using Microsoft Teams for three to four years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. More than 1,500 users are using the solution in our organization.

How are customer service and support?

The technical support team's issue resolution time is not great. It takes weeks to resolve an incident.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

We get the solution on a corporate plan, where everything is included.

What other advice do I have?

The file-sharing and collaboration tool in Microsoft Teams is pretty excellent, and we use it daily. We face challenges when certain users report their headsets not working on Microsoft Teams meetings. To overcome that, we request the user to either quit Teams completely or sign out and sign back in so that it recognizes the headset.

I would recommend Microsoft Teams over Zoom or other products. Microsoft Teams is one of the best virtual meeting collaboration tools out there. It's a stable product offered by Microsoft that provides good support.

Overall, I rate Microsoft Teams a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Mangesh  Parjane - PeerSpot reviewer
Technical Manager at Owens & Minor, Inc.
Real User
Top 5
Feb 20, 2024
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
  • "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
  • "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."

What is our primary use case?

I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.

What is most valuable?

Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes. 

The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone. 

What needs improvement?

Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.

The product also crashes at times. It needs to improve its stability. 

For how long have I used the solution?

I have been using the product for more than six years. 

What do I think about the stability of the solution?

I rate Microsoft Teams' stability a seven out of ten. 

What do I think about the scalability of the solution?

I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily. 

How are customer service and support?

The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment. 

What about the implementation team?

The tool's deployment was done in-house. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six out of ten. Its pricing is fixed. 

What other advice do I have?

I rate the overall product an eight out of ten. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Project Manager at Inventec
Real User
Top 5Leaderboard
Sep 18, 2023
Great for project planning and monitoring with easy communication capabilities
Pros and Cons
  • "Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."
  • "The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

What is our primary use case?

I contacted, coordinated, and integrated project teams regarding assignments and follow-up actions instead of using email, weighing the pros and cons.

We can view Microsoft Teams as a cloud-based project platform for sharing files, assigning tasks, designating assignees, sharing real-time information, and collecting project tasks. It provides each teammate with their own cloud storage space to store data, and standard operating procedures (SOPs), and facilitates the exchange of group knowledge within the workspace.

For project planning and monitoring purposes, Microsoft Teams replaces traditional conferences, phone calls, and weekly reviews. Additionally, for seamless integration with Office 365, Teams works seamlessly with other Microsoft Office 365 applications such as Word, Excel, and SharePoint. This makes it easy to consistently create, edit, and share documents, streamlining revisions.

How has it helped my organization?

The tracking status and communication are no longer restricted to conference rooms or limited areas. In a mobile working environment, flexibility and ease of access are essential to facilitate progress and collaboration. MS Teams offers features for hosting virtual meetings, webinars, and live events, which is especially valuable for remote or distributed project teams and training events. Most importantly, configure notifications to stay informed about project updates, mentions, or changes in channels. These features replace email for points of contact and maintain records instantly.

What is most valuable?

Project teams may notice last-minute information updates and keep track of actions using the same project document and its revisions. In the field of technology, several progress updates may be necessary to achieve a status report. 

Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform. The integration for team collaboration can expedite decision-making and enhance alignment towards the same project goal among the right people, at the right place, and at the right time.

Microsoft Teams can help overcome potential barriers and delays in achieving project objectives, marking the era of instant messaging demands.

What needs improvement?

The weekly project status update has transitioned into instant reporting. We now have two communication channels: online broadcasting and recording for those who are absent. Advanced instant messaging has expanded its capabilities to connect people worldwide and truly reflects the forward movement of technology. 

The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used. This capability is determined by its impact on project planning, questionnaires, surveys, and to-do lists

For how long have I used the solution?

I have had four years of experience with the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Gagan Gupta - PeerSpot reviewer
Senior Test Engineer at Leeds Building Society
Real User
Jul 31, 2023
Its chat functionality is useful but it isn't so stable
Pros and Cons
  • "Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps."
  • "If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."

What is our primary use case?

We use the solution in our company primarily for collaboration, file sharing, and the chat functionality it provides our team.

What needs improvement?

If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement.

For how long have I used the solution?

I have been using Microsoft Teams for almost four years. I am using the solution's latest version.

What do I think about the stability of the solution?

Stability-wise, the major issue is with the connection since it loses pieces of chats in between. Therefore, people don't rely on the tool since they know that whatever they have communicated with someone may not always be in their chat history.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps. It is a really good tool because you can plan your meetings, you can take notes, and run your scrum meets. In all the aforementioned aspects, it's really good.

Maybe more than 500 users are using the tool in our company.

How are customer service and support?

Only the IT personnel interacting with Microsoft would have experience with Microsoft's technical support.

Which solution did I use previously and why did I switch?

Slack was used quite a lot before. Microsoft Teams is a replacement for Skype as well. Skype has been totally ruled out now by our company.

Microsoft Teams is much better because Skype is just a very small tool used for its chat functionality. With Teams, you get many different features for sharing files. However, Microsoft Teams has a problem of losing connection many times, though not always, but it gets slow. It has the problem of storing information for only up to 30 days or 40 days, depending upon your organization's policy. Hence, not many people at times prefer to interact over the tool since their conversation gets lost.

What other advice do I have?

It's a good product. I think that with the package of Microsoft Outlook itself, most organizations are going forward with Microsoft Teams. I am not aware if there is anything else that they would be looking forward to, but I can say that the tool has a scope for improvement. As a user of the tool, I can say that Microsoft Teams is not a 100 percent reliable solution.

Trust is the main factor. I see that users do not trust the tool, and they still prefer to send emails because they feel that whatever information they are sending using the tool may get lost. Hence, that makes it a big concern.

I rate the overall solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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HariSingh - PeerSpot reviewer
Windows Administrator at NTDATA
Real User
Jul 31, 2023
Helps to chat and meet with internal teams
Pros and Cons
  • "I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
  • "It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting."

What is our primary use case?

We use Microsoft Teams as a communication tool with clients and internal teams. 

How has it helped my organization?

During my early days in the IT field, Microsoft Outlook was the only form of communication available. However, the solution has benefitted us with immediate chats with colleagues. The tool makes it easy to conduct chats and meetings. Since Microsoft Teams is a Microsoft product, it is synced with Microsoft Outlook. It has made improvements in day-to-day productivity. 

What is most valuable?

I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page. 

What needs improvement?

It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting. 

For how long have I used the solution?

I have been using Microsoft Teams for the last three years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten since I didn't face any problems while using it. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability a nine out of ten. My company has 40,000-50,000 employees globally and everyone has a Microsoft Teams account. About 60-70 percent of my company's workforce is working from home and we use the product to communicate with our team on a daily basis. We increase the tool's usage as new employees join us. 

How are customer service and support?

Microsoft provides 24/7 support.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis. 

What other advice do I have?

I would rate the solution an eight out of ten. The product requires maintenance based on the user ratio. If you have the budget, then you can use the solution. If you are not capable of using Microsoft Teams, then find other alternatives which suit your organization. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.