My company provides Teams for us. We just use it for internal communication.
Director at Hexaware Technologies Limited
A user-friendly tool useful for internal communication purposes like chatting and meetings within an organization
Pros and Cons
- "All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
- "All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
- "If it's a group chat, then we can record the session, but we cannot record a one on one session."
- "The only thing that can be improved is that when you are talking one on one, there is no recording facility."
What is our primary use case?
What is most valuable?
All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes.
What needs improvement?
Video calling is already there, so that's not an issue. The only thing that can be improved is that when you are talking one on one, there is no recording facility. Maybe it's the company that stopped it. If it's a group chat, then we can record the session, but we cannot record a one on one session. In short, we are not able to record one on one calls.
For how long have I used the solution?
I have experience with Microsoft Teams.
Buyer's Guide
Microsoft Teams
April 2026
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What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
My company has more than 10,000 employees, and all are using Microsoft Teams. Most of the users are engineers.
Scalability-wise, I rate the solution a seven to eight out of ten.
My company plans to increase the usage of Microsoft Teams in the future.
How are customer service and support?
I never faced any challenges with the solution in the last two and half years.
I rate the technical support a nine out of ten.
Which solution did I use previously and why did I switch?
I have previously used Yammer, WhatsApp, and Twitter for internal communication. Also, we still use Yammer for its capabilities. It's not too official. It's official to the extent of sharing your ideas, like LinkedIn, which you have for the outside world, but the ones I mentioned earlier are for the inside world, so you can choose to broadcast something you want.
How was the initial setup?
The solution is deployed on a private cloud.
What other advice do I have?
I recommend the solution to those planning to use it.
It is very easy to use. A lot of features are there in the solution, which will be useful for daily communication with the team members who are located in other cities. It is pretty user-friendly.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager CSV at Cipla
A stable and scalable solution that helps with corporate-level communication
Pros and Cons
- "I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
- "The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue."
What is our primary use case?
We use the software for corporate-level communication such as messaging and texting.
What is most valuable?
I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team.
What needs improvement?
The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue.
For how long have I used the solution?
I have been using the product since 2021.
What do I think about the stability of the solution?
I would rate the tool's stability a seven out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a seven out of ten. My company has 250 users for the solution. We use the solution 24/7 for daily meetings.
How are customer service and support?
The solution's technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the solution's setup a nine out of ten since it is easy to sign up. The product's deployment took a month to complete. For the solution's installation, you need to validate. We used a team of 15 members to deploy the product. The solution does not require any maintenance.
What about the implementation team?
We did the product's deployment in-house.
What was our ROI?
The product is worth its money.
What's my experience with pricing, setup cost, and licensing?
The tool's price is high and I would rate it an eight out of ten.
What other advice do I have?
I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
April 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
CEO at a hospitality company with 201-500 employees
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
- "All the functions I needed were supported very well, making the product very effective."
- "All the functions I needed were supported very well, making the product very effective."
- "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."
- "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."
What is our primary use case?
I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.
What is most valuable?
The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.
What needs improvement?
Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.
For how long have I used the solution?
I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.
What do I think about the stability of the solution?
Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.
What do I think about the scalability of the solution?
I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.
Which solution did I use previously and why did I switch?
I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.
How was the initial setup?
The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.
What other advice do I have?
I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support Engineer at 6Cosstra
A team collaboration application mainly to communicate with other office users, send messages and with good chat system
Pros and Cons
- "I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls."
- "Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools."
What is our primary use case?
I use Microsoft Teams mainly to communicate with other office users, send messages, and collaborate on files. We’re trying to create a group in Teams to use as a central database for posting files. I also use the calendar to coordinate schedules so everyone knows what’s happening. Teams are also used for video and audio calls and setting up meetings with both internal and external users.
What is most valuable?
I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls.
What needs improvement?
Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools.
For how long have I used the solution?
I have been using Microsoft Teams for the past three to four years.
What do I think about the stability of the solution?
Regarding stability, Teams is very stable. It works well both on my mobile phone and desktop application. I’d rate its stability as a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Teams is easy to scale. For many users, it’s scalable, and I’d rate it a nine out of ten for scalability. We have around a hundred to a hundred fifty users in our company.
Which solution did I use previously and why did I switch?
Compared to Zoom, Microsoft Teams is advantageous because it integrates seamlessly withMicrosoft Office and Microsoft 365, which we already use. It works well with our Microsoft 365 user accounts and email, making it a standard Microsoft product in our software setup.
How was the initial setup?
The old Teams version will expire soon, so we’re downloading the new version to install it properly. Sometimes, it gives an error that we must download an app from the Microsoft Store to continue the installation. Once we update the app, we can continue installing the new Microsoft Teams. For deployment, it takes around five minutes to start using the solution.
For the setup experience, I would rate it an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide.
What other advice do I have?
Microsoft Teams might integrate AI features in the future. I recommend using Microsoft Teams because it’s a popular collaboration tool among companies, especially those using Microsoft products. It is a standard tool for collaboration and communication within and outside the company.
For my overall rating of Microsoft Teams, I’d give it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Officer at cityeyehospital
Offers seamless integration capabilities to users
Pros and Cons
- "The tool's integration capabilities are seamless."
- "The whiteboarding area in the tool has certain shortcomings where improvements are required."
What is our primary use case?
I use the solution in my company for virtual meetings and collaborations.
How has it helped my organization?
The benefits derived from the use of the product revolve around the fact that it offers better collaboration functionalities and communication features.
What needs improvement?
I haven't seen any issues. The whiteboarding area in the tool has certain shortcomings where improvements are required. Whiteboarding needs to be improved in Microsoft Teams compared to other tools like Zoom, which is way better.
I have issues with the costs associated with the tool, making it an area where improvements are required.
For how long have I used the solution?
I have been using Microsoft Teams for more than five years. I am an end user of the solution.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.
Around 50 people in my company use the product.
The product is used on a daily basis in my company since we need to use the tool's chat functionality.
How are customer service and support?
My company does not get direct support from Microsoft since we are the end users of the solution, but we do get support from the partners.
Which solution did I use previously and why did I switch?
Zoom is better than Microsoft Teams. Zoom is kind of more flexible and complex than Microsoft Teams. I can say Zoom has more control. We are able to control the virtual meetings in a simpler manner than Microsoft Teams, even when conducting webinars. Many areas are simpler in Zoom compared to Microsoft Teams.
My company has stopped using Zoom since we have more Microsoft Teams licenses.
How was the initial setup?
The product's initial setup phase is very easy. You just need to install the application and log in with your credentials, which is very easy.
The solution is deployed on the cloud version.
The solution can be deployed in a few minutes.
What about the implementation team?
The solution can be deployed with the help of the company's in-house members.
What's my experience with pricing, setup cost, and licensing?
The price of the product is okay. The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required. The cost is high in general.
What other advice do I have?
The tool improves team collaboration with the help of a planner and chat option.
The tool's integration capabilities are seamless. For example, the tool can be integrated with the application.
The product helps support a hybrid work environment in our company, especially for remote teams.
My company has not ventured into the AI side associated with Microsoft Teams.
I recommend the product to others who plan to use it.
The product is simple to use, and it has a very low learning curve while offering overall stability.
I rate the overall tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT, Infrastructure & Cybersecurity at LUMIBIRD
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
- "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
- "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."
What is our primary use case?
Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.
What is most valuable?
The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity.
What needs improvement?
Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools.
For how long have I used the solution?
I have been using the product for three to four years.
What do I think about the stability of the solution?
I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. My company has 1100 users.
How are customer service and support?
I haven't contacted the tech support yet.
How was the initial setup?
I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
The product is expensive, and I rate its pricing a ten out of ten.
What other advice do I have?
To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Service Desk Coordinator at a healthcare company with 10,001+ employees
Used to share documents, collaborate with team members, and conduct meetings
Pros and Cons
- "The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature."
- "The solution's interface probably needs to be a bit different in terms of cloud sharing."
What is our primary use case?
We use the solution to share documents, collaborate with team members, internal and external meetings, and Teams groups.
What is most valuable?
The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature.
Microsoft Teams has eliminated the need to go to the office for meetings. With the solution, there are no boundaries to having meetings. I can be on the other side of the planet and have a meeting. The solution has enabled me to have meetings wherever possible without restriction and also the ability to share documents instantly.
What needs improvement?
The solution's interface probably needs to be a bit different in terms of cloud sharing. The technical support team’s response time should be faster.
For how long have I used the solution?
I have been using Microsoft Teams for three to four years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. More than 1,500 users are using the solution in our organization.
How are customer service and support?
The technical support team's issue resolution time is not great. It takes weeks to resolve an incident.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution’s initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
We get the solution on a corporate plan, where everything is included.
What other advice do I have?
The file-sharing and collaboration tool in Microsoft Teams is pretty excellent, and we use it daily. We face challenges when certain users report their headsets not working on Microsoft Teams meetings. To overcome that, we request the user to either quit Teams completely or sign out and sign back in so that it recognizes the headset.
I would recommend Microsoft Teams over Zoom or other products. Microsoft Teams is one of the best virtual meeting collaboration tools out there. It's a stable product offered by Microsoft that provides good support.
Overall, I rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Owens & Minor, Inc.
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
- "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
- "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."
What is our primary use case?
I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.
What is most valuable?
Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes.
The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone.
What needs improvement?
Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.
The product also crashes at times. It needs to improve its stability.
For how long have I used the solution?
I have been using the product for more than six years.
What do I think about the stability of the solution?
I rate Microsoft Teams' stability a seven out of ten.
What do I think about the scalability of the solution?
I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily.
How are customer service and support?
The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment.
What about the implementation team?
The tool's deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a six out of ten. Its pricing is fixed.
What other advice do I have?
I rate the overall product an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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