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CEO at a hospitality company with 201-500 employees
Real User
Top 20
Dec 16, 2024
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
  • "All the functions I needed were supported very well, making the product very effective."
  • "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."

What is our primary use case?

I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.

What is most valuable?

The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.

What needs improvement?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

For how long have I used the solution?

I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.

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Microsoft Teams
September 2026
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What do I think about the stability of the solution?

Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.

What do I think about the scalability of the solution?

I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.

Which solution did I use previously and why did I switch?

I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.

How was the initial setup?

The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.

What other advice do I have?

I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Napat Thanyamanorot - PeerSpot reviewer
Strategic Account Manager at Yip Intsoi
Real User
Jul 31, 2023
Worldwide platform that can be used by all companies
Pros and Cons
  • "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
  • "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."

What is our primary use case?

I use the tool to have virtual meetings with my customers.

What is most valuable?

I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.

What needs improvement?

The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.

For how long have I used the solution?

I have been using Microsoft Teams for about nine years. I am a customer of the solution.

What do I think about the stability of the solution?

I think it is stable when I use it for meetings with my customers.

What do I think about the scalability of the solution?

Around 1,000 people use the solution.

How was the initial setup?

Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.

Overall, I rate the solution a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Microsoft Teams
September 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,262 professionals have used our research since 2012.
Donson Rebello - PeerSpot reviewer
Solutions Manager at Talisma
Real User
Jul 31, 2023
A scalable solution that has the ability to store all documents in one place
Pros and Cons
  • "The solution is stable."
  • "They should allow switching between windows in a Teams meeting."

What is our primary use case?

We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.

What is most valuable?

The solution's most valuable feature is its ability to store all the documents in one place.

What needs improvement?

They should allow switching between windows in a Teams meeting.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The solution is stable. I've never had an issue. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.

How was the initial setup?

The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.

What other advice do I have?

I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.

I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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MichaelNdwiga - PeerSpot reviewer
IT Officer at cityeyehospital
Real User
Jul 31, 2024
Offers seamless integration capabilities to users
Pros and Cons
  • "The tool's integration capabilities are seamless."
  • "The whiteboarding area in the tool has certain shortcomings where improvements are required."

What is our primary use case?

I use the solution in my company for virtual meetings and collaborations.

How has it helped my organization?

The benefits derived from the use of the product revolve around the fact that it offers better collaboration functionalities and communication features.

What needs improvement?

I haven't seen any issues. The whiteboarding area in the tool has certain shortcomings where improvements are required. Whiteboarding needs to be improved in Microsoft Teams compared to other tools like Zoom, which is way better.

I have issues with the costs associated with the tool, making it an area where improvements are required.

For how long have I used the solution?

I have been using Microsoft Teams for more than five years. I am an end user of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Around 50 people in my company use the product.

The product is used on a daily basis in my company since we need to use the tool's chat functionality.

How are customer service and support?

My company does not get direct support from Microsoft since we are the end users of the solution, but we do get support from the partners.

Which solution did I use previously and why did I switch?

Zoom is better than Microsoft Teams. Zoom is kind of more flexible and complex than Microsoft Teams. I can say Zoom has more control. We are able to control the virtual meetings in a simpler manner than Microsoft Teams, even when conducting webinars. Many areas are simpler in Zoom compared to Microsoft Teams.

My company has stopped using Zoom since we have more Microsoft Teams licenses.

How was the initial setup?

The product's initial setup phase is very easy. You just need to install the application and log in with your credentials, which is very easy.

The solution is deployed on the cloud version.

The solution can be deployed in a few minutes.

What about the implementation team?

The solution can be deployed with the help of the company's in-house members.

What's my experience with pricing, setup cost, and licensing?

The price of the product is okay. The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required. The cost is high in general.

What other advice do I have?

The tool improves team collaboration with the help of a planner and chat option.

The tool's integration capabilities are seamless. For example, the tool can be integrated with the application.

The product helps support a hybrid work environment in our company, especially for remote teams.

My company has not ventured into the AI side associated with Microsoft Teams.

I recommend the product to others who plan to use it.

The product is simple to use, and it has a very low learning curve while offering overall stability.

I rate the overall tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Jiri Jungvirt - PeerSpot reviewer
Head of IT department at EGE, spol. s r.o.
Real User
Jul 30, 2024
Provides valuable platform integration and has a straightforward setup process
Pros and Cons
  • "The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment."
  • "They could enhance the product's stability and integration features."

What is our primary use case?

Our primary use case for Microsoft Teams is chat and meetings. We also utilize Teams to access files through SharePoint and OneDrive, form Teams groups, and conduct meetings. Our environment includes an on-premises deployment and approximately 250 users, with most using it daily and a small number using it weekly.

How has it helped my organization?

The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment. It has streamlined our access to shared files and improved our ability to conduct meetings and collaborate on projects.

What is most valuable?

We particularly value the platform's integration with SharePoint and OneDrive for file access, chat, and meeting functionalities. These features enhance our ability to collaborate efficiently and maintain seamless team communication.

What needs improvement?

They could enhance the product's stability and integration features.

For how long have I used the solution?

We have been using Microsoft Teams for more than one year.

What do I think about the stability of the solution?

I rate the platform's stability as a seven out of ten. We have encountered issues such as repairing Outlook profiles and reinstalling Office for some users.

What do I think about the scalability of the solution?

Microsoft Teams' scalability is seven out of ten.

Which solution did I use previously and why did I switch?

We previously used Skype for meetings and video calls. We switched to Microsoft Teams for enhanced collaboration capabilities and better integration with other Microsoft products.

How was the initial setup?

The initial setup process was easy and took a few days to complete.

What about the implementation team?

We took the help of our internal team for the implementation.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

Before implementing Microsoft Teams, organizations should ensure they have a clear understanding of their use case and the integration capabilities required. Proper planning and deployment can significantly enhance the overall experience.

I rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1998375 - PeerSpot reviewer
Analyst at a comms service provider with 10,001+ employees
Real User
Jul 30, 2024
Useful for day-to-day operations of various teams in an organization
Pros and Cons
  • "The solution's scalability works well."
  • "The product's performance has certain shortcomings that require improvement."

What is our primary use case?

Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.

What needs improvement?

The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.

For how long have I used the solution?

I have been using Microsoft Teams for around five years.

What do I think about the stability of the solution?

I have not seen many technical issues with the product.

What do I think about the scalability of the solution?

The solution's scalability works well.

How are customer service and support?

I have not used any technical support for the solution.

Which solution did I use previously and why did I switch?

Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.

We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.

Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.

What was our ROI?

For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.

What other advice do I have?

Microsoft Teams offers a standard integration with Outlook, so there is nothing special.

Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.

I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Transfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Real User
Jul 30, 2024
Useful for calls and meetings and available on cell phones
Pros and Cons
  • "The tool is available on cell phones. It can be used in calls and meetings."
  • "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."

What is most valuable?

The tool is available on cell phones. It can be used in calls and meetings. 

What needs improvement?

The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation. 

For how long have I used the solution?

I have been using the product for three to four years. 

What do I think about the stability of the solution?

Microsoft Teams' stability is good. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico. 

How are customer service and support?

I haven't contacted Microsoft support. I seek support from my IT team. 

How would you rate customer service and support?

Positive

How was the initial setup?

We set up Microsoft Teams in a couple of days. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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CAO at Bank "LVIV"
Real User
Apr 15, 2024
Has an easy setup process with valuable integration capabilities
Pros and Cons
  • "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
  • "One area where the product could be improved is its operational memory utilization."

What is our primary use case?

Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.

How has it helped my organization?

Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.

What is most valuable?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.

What needs improvement?

One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.

For how long have I used the solution?

We have been using Microsoft Teams for 3 years.

What do I think about the stability of the solution?

Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.

How was the initial setup?

The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.

What other advice do I have?

We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.

We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.

I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tamás Zsedrovits - PeerSpot reviewer
Associate Professor at Pázmány Péter Catholic University
Real User
Mar 16, 2024
Employs file sharing functionality based on SharePoint, facilitating document access and collaboration
Pros and Cons
  • "It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations."
  • "The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

What is our primary use case?

We've got different groups for each course at the university on Teams, so we use it mostly as a communication platform with students and staff. We use the file-sharing function, which is based on SharePoint.

The file-sharing function is connected to the SharePoint platform, we mostly use this, and most of the time, these components are integrated with Office applications like Excel or PowerPoint. 

We don't have the email function in Teams. We use a separate software for that, and unfortunately, we don't have the Calendar function.

How has it helped my organization?

Communication within the university has improved. For one, every conversation has its history well organized, making it easier to search for previous conversations or topics. 

Also, the contact list views are useful; everyone from the university is there, and you can easily make a video call. It's easier for students to reach teachers, and communication is faster because you get notifications.

We also use it with the integration of Microsoft applications.

What is most valuable?

The data IP identification for each message and the ability to organize discussions in separate channels within a team.

Microsoft Teams' video conferencing capabilities are good. The direction is very good, especially since we started using that feature early on. 

The experience has gotten a lot better. In the beginning, it was difficult for a lot of people in a video conference. We couldn't see all the participants or it was difficult to move the screens around. But now, it's much more convenient to use.

It's great for meetings and even hybrid classes, for example, where the teacher has students attending in person and online at the same time. It's really convenient for that too, and I like that you can easily share presentations.

Sharing presentations is easy, which is particularly convenient for hybrid classes where the teacher has students both on-site and online.

What needs improvement?

The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice.

For how long have I used the solution?

We started using Microsoft Teams at the company four years ago.

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. There have been some problems throughout using Teams, but they only affected one or two days at most. 

What do I think about the scalability of the solution?

From my point of view,  the scalability seems very good. We didn't have any problems. It's not the highest level we have from Microsoft services, but even with courses with more than a hundred participants, there are no problems.

There are around a thousand end users in my university. Students come in and they graduate, so that number doesn't change much.

How was the initial setup?

I would rate my experience with the initial setup a nine out of ten, with ten being easy to set up. 

It is easy to set up. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. The higher education department manages the subscription, so I am unaware of the licensing costs. 

What other advice do I have?

I would recommend using different types of Teams for work. You can create several kinds of things for your work, and that's a key or very important point to select the right one for your needs. 

Also, it is good to know about other applications you can integrate with it because that can also increase productivity.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Solution Consultant at Apptio
Real User
Nov 19, 2023
A stable solution that enables users to share information and collaborate with their team members
Pros and Cons
  • "The product enables us to create teams for specific projects."
  • "The way we test the audio devices must be improved."

What is our primary use case?

We use the solution for customer meetings.

What is most valuable?

It is very easy to set up. The product enables us to create teams for specific projects. We can share information and documents and start collaborating within teams. Setting up meetings is a comfortable experience.

What needs improvement?

The product doesn’t indicate what kind of audio device is connected during the meetings. I do not know whether the participant in the meeting is on a headset or the speaker. The way we test the audio devices must be improved. The test call we make is too complex and takes long. The tool must just provide an option to play a sound and test whether the output is coming from the speakers or headsets.

For how long have I used the solution?

I have been using the solution for less than four years.

What do I think about the stability of the solution?

The tool is quite stable. I have never had any issues with stability.

What do I think about the scalability of the solution?

The tool is scalable.

Which solution did I use previously and why did I switch?

We use other tools, too. We use what customers prefer. Microsoft Teams provides easy integration with Microsoft Office. It makes collaboration within teams easy. It enables sharing of information, documents, and presentations. The quality of the online meetings with customers and partners is good. The audio setup is the only con in the product.

What other advice do I have?

We started using the solution during COVID-19. In-person meetings enable more interactions and feedback. Online meetings are beneficial when we have to present something to people in different countries, and we cannot afford the time and cost to organize on-site meetings. People who want to use the tool must have it integrated with Outlook. Overall, I rate the product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.