What is our primary use case?
We use Nakivo as a backup solution in small and medium-sized virtual environments based on VMware. We are a small IT company and our customers generally have between one and five physical servers, with between one and one hundred virtual machines to protect.
We use Nakivo to backup and/or replicate those virtual machines to achieve the RTO and RPO requested by the customer. It can be deployed on a Windows machine, as a dedicated appliance, or even on a NAS (like QNAP or Synology).
How has it helped my organization?
When we started working with the first virtual environments, we used to make only copies of the data. Specifically, we were copying files and database dumps to external destinations.
What is most valuable?
The most valuable feature is the support, as it is directly from Nakivo and it is possible to send a support request that contains all of the technical data on the environment, as well as the software, required for the answer. The response is very quick and most of the time, the problem is solved within the first answer.
Secondly, it is possible to install Nakivo in every environment including Windows, Linux, virtual appliances, NAS, and more.
Third, is possible to use as a backup repository many kinds of destinations. The ones we mostly use are CIFS and NFS shares, but also, amazon EC2 and tapes are supported.
The installation and configuration process is quite simple, yet rich in options to customize the solution.
What needs improvement?
From our experience, the main factor that could be improved is adding more cloud services that are supported as a backup repository. Many customers have active subscriptions with services like Dropbox or Google Drive and have asked us to use those as the backup repository. For now, those services aren't supported.
Another minor thing that could be added is the capability to granularly recover objects for more types of databases, including some open-source ones like MySQL or PostgreSQL. This could be useful in some full Linux environments, avoiding having to recover the whole virtual machine.
For how long have I used the solution?
We have been using Nakivo Backup & Replication since 2018.
How are customer service and technical support?
Basic support included with the standard license answers on business days. They are quite quick and precise in the answers, and we are satisfied with it.
Which solution did I use previously and why did I switch?
We tried several competitors' software solutions, including Veeam Backup and Replication, but we have to say that Nakivo is the best choice when it comes to quality/cost ratio.
In fact, the licensing model gives the opportunity to offer a good price to the customer while maintaining, as a partner, a good margin.
Other than that, the functions that this software offers are comparable or even better to the competitors. For example, Nakivo can use an NFS share as a repository natively, without relying on other servers, which is a plus in a full linux environment.
How was the initial setup?
The initial setup is quite simple and well documented.
What's my experience with pricing, setup cost, and licensing?
The licensing model is very affordable compared to competitors, with a good quality-to-cost ratio, and the software is quite simple and fast to setup.
Which other solutions did I evaluate?
We didn't evaluate other options.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: we are nakivo partners, we resell their products to final customers, along with the installation e configuration